Dealing With Customers Without Going Insance Jelly 4
•Download as PPT, PDF•
1 like•319 views
Presentation on www.theworks.cz Jelly #4 March 25th 2010 on how to deal with customers as a freelancer without going insane...
Report
Share
Report
Share
![Dealing with Customers without going mental ,[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/dealingwithcustomerswithoutgoinginsancejelly4-12699009795709-phpapp01/85/Dealing-With-Customers-Without-Going-Insance-Jelly-4-1-320.jpg)
Recommended
Getting commitment at the end of the inside sales call
How to get a commitment at the end of an inside sales call. Tips, ideas and angles to set up next steps and keep the opportunity moving.
Rules of customer service - Reach Out Academy
This document provides tips for excellent customer service. It emphasizes listening to customers, being prompt, finding answers to their questions even if you don't know immediately, thoroughly documenting issues until they are resolved, building rapport through empathy and a positive attitude, and going above and beyond to ensure customer needs are met. The overall message is to focus fully on each customer and take responsibility for fixing any problems until they are satisfied.
Customer service-fundamentals
Focus on actively listening to customers without distractions, make a good first impression with your tone and greeting, and be prompt in answering calls. Remain calm and empathetic even when customers are upset, and do not be afraid to ask coworkers for help if you do not know the answer. Thoroughly document interactions, deliver on any promises made, and go above and beyond to resolve issues and leave customers happy with their experience.
Inspiring possibilities
Importance of interpersonal skills, building relationships, how to improve interpersonal skills, encouraging others and yourself.
Achieving your life goal
The document provides tools and techniques for personal development, success, and overcoming challenges. It discusses developing a winning attitude and moving from entitlement to contribution. It emphasizes taking advantage of windows of opportunity and choosing a stance of a master over a victim. Success requires defining it and paying the price, which involves investment. Common drivers of failure like complacency, aiming low, making excuses, and self-worship are discussed along with solutions. Planning, performance, developing expertise, taking ownership, seeking challenges and visibility, building networks, and managing mentors/role models are presented as important tools. Time management techniques include focusing on effective time over actual time and prioritizing for impact.
Adding the Art of Sales to Web Development
Slidedeck from Monica Pitts' talk at WordCamp St Louis 2018.
Read the article with accompanying information at https://mayecreate.com/blog/sales-in-development/
Giving Feedback is not Hard Anymore! These 19 Secrets will make You an Expert...
Feedbacks are the essential part of our lives that help us to learn and grow.
Most of us always want to be nice to others. Criticism often leads to conflict, stress and undesirable responses.Here are 19 Secrets will make You an Expert at giving feedbacks.
http://learn2livefully.com/giving-feedback-19-secrets/
Ten commandments of customer service
1. The document provides 10 commandments of customer service that emphasize putting the customer first, being proactive, and going above and beyond to solve problems and ensure customer satisfaction.
2. It stresses the importance of listening to customers, acknowledging their perspective, and finding win-win solutions rather than being reactive.
3. Internal customers (coworkers) are also important, so the document recommends regularly thanking and praising coworkers.
Recommended
Getting commitment at the end of the inside sales call
How to get a commitment at the end of an inside sales call. Tips, ideas and angles to set up next steps and keep the opportunity moving.
Rules of customer service - Reach Out Academy
This document provides tips for excellent customer service. It emphasizes listening to customers, being prompt, finding answers to their questions even if you don't know immediately, thoroughly documenting issues until they are resolved, building rapport through empathy and a positive attitude, and going above and beyond to ensure customer needs are met. The overall message is to focus fully on each customer and take responsibility for fixing any problems until they are satisfied.
Customer service-fundamentals
Focus on actively listening to customers without distractions, make a good first impression with your tone and greeting, and be prompt in answering calls. Remain calm and empathetic even when customers are upset, and do not be afraid to ask coworkers for help if you do not know the answer. Thoroughly document interactions, deliver on any promises made, and go above and beyond to resolve issues and leave customers happy with their experience.
Inspiring possibilities
Importance of interpersonal skills, building relationships, how to improve interpersonal skills, encouraging others and yourself.
Achieving your life goal
The document provides tools and techniques for personal development, success, and overcoming challenges. It discusses developing a winning attitude and moving from entitlement to contribution. It emphasizes taking advantage of windows of opportunity and choosing a stance of a master over a victim. Success requires defining it and paying the price, which involves investment. Common drivers of failure like complacency, aiming low, making excuses, and self-worship are discussed along with solutions. Planning, performance, developing expertise, taking ownership, seeking challenges and visibility, building networks, and managing mentors/role models are presented as important tools. Time management techniques include focusing on effective time over actual time and prioritizing for impact.
Adding the Art of Sales to Web Development
Slidedeck from Monica Pitts' talk at WordCamp St Louis 2018.
Read the article with accompanying information at https://mayecreate.com/blog/sales-in-development/
Giving Feedback is not Hard Anymore! These 19 Secrets will make You an Expert...
Feedbacks are the essential part of our lives that help us to learn and grow.
Most of us always want to be nice to others. Criticism often leads to conflict, stress and undesirable responses.Here are 19 Secrets will make You an Expert at giving feedbacks.
http://learn2livefully.com/giving-feedback-19-secrets/
Ten commandments of customer service
1. The document provides 10 commandments of customer service that emphasize putting the customer first, being proactive, and going above and beyond to solve problems and ensure customer satisfaction.
2. It stresses the importance of listening to customers, acknowledging their perspective, and finding win-win solutions rather than being reactive.
3. Internal customers (coworkers) are also important, so the document recommends regularly thanking and praising coworkers.
CEM Processes
This document discusses strategies for improving customer experience management (CEM) programs, including:
1. Increasing survey response rates by including expectations in contracts, analyzing non-respondents, and providing incentives.
2. Using various methods like surveys, phone calls, meetings to gather customer feedback on thoughts, wants, and feelings.
3. Distinguishing between structured problems that are routine versus unstructured new problems requiring non-routine solutions.
The document provides tips for behaviors like listening, making others feel important, avoiding arguments, admitting mistakes, and appealing to noble motives when interacting with customers.
The first 3 steps in dealing with difficult clients
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
Customer service~10 commandments
The document outlines 10 commandments for providing excellent customer service: 1) Know that customers are the boss; 2) Be a good listener and understand customer needs; 3) Identify and anticipate customer needs; 4) Make customers feel important and appreciated; 5) Help customers understand systems and processes; 6) Say "yes" whenever reasonable requests are made; 7) Know how to properly apologize when mistakes are made; 8) Exceed customer expectations; 9) Get regular feedback to improve service; 10) Treat colleagues well to foster good customer service.
Social Movement Campaign "KriTHINK"
This is a project initiative was happened in my office. Social movement campaign for employers in office.
Customer Service Fundamentals
This document provides guidance for call center customer service representatives. It emphasizes the importance of focusing on the customer, making a good first impression, listening actively, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, and going the extra mile to resolve issues and ensure customer satisfaction. Representatives are advised to have confidence, a good attitude, and to deliver on any promises made to customers.
Customer service-fundamentals-1214944405396582-8[1]
This document provides tips for customer service representatives to deliver excellent customer service. It emphasizes the importance of focusing on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, maintaining a positive attitude, delivering on promises, and going above and beyond to ensure customers are satisfied with their experience. The overall message is that representatives should do whatever it takes to help customers and make them happy they called.
Telephone technique 18 oct 2012
This document provides guidance on effective telephone collection techniques. It discusses understanding company culture and customers, communicating professionally, gathering information from debtors, negotiating payment plans, and following up to ensure agreements are kept. The goal is to resolve issues respectfully while representing the company's interests.
Customer Service Fundamental
Focus on listening to the customer and addressing their needs in a timely manner. It's okay not to know the answer, but work to find the solution by using available resources. Document the interaction thoroughly so their issue can be resolved if additional help is needed. Maintain a positive attitude and go above and beyond to ensure the customer leaves satisfied.
Insightful coaching & counselling
The document provides tips for effective coaching, counselling, and interpersonal relationships. It advises listening without judgment, finding the worth in others, and expressing genuine interest in people. When coaching, the document suggests letting the other person do most of the talking by asking open-ended questions, recognizing the difference between sympathy and empathy, and encouraging others by pointing out mistakes indirectly and suggesting options rather than solutions.
Had a-great-interview-but-have-got-no-response-to-my-thank-you-emails
The applicant had a good interview but did not receive responses to thank you emails sent afterwards. While it's understandable to assume the worst, the interviewer explains that this is common and not receiving a response should not be taken as a sign of rejection. Attorneys are careful not to send any signals in their responses that could be misinterpreted by anxious candidates. Many candidates who do not receive responses still get offers, so the applicant should not lose hope yet.
50. Comprehensive: Customer Service ppt
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
Sales is so easy 1.3
The document provides advice on dealing with objections from prospects during sales conversations. It notes that 90% of objections are based on nonsense as prospects often object in order to end the conversation quickly since they don't see value in it. The natural reaction of asking why they object often backfires by strengthening their objection. Instead, salespeople should ignore the objection and ask open-ended, smart questions related to the prospect's business to prove expertise and steer the conversation productively. Examples show ignoring objections about budget or supplier satisfaction by asking how currency fluctuations impact the business. Preparing multiple such questions helps address follow-up objections and keep the discussion moving forward.
Journal_Sep2015
The document provides 7 steps for real estate agents to effectively handle complaints from clients: 1) Listen to understand the client's perspective and the reason for the complaint; 2) Don't be defensive and have an open discussion to understand the issues; 3) Provide a resolution where possible to redirect the client's attention; 4) Apologize to repair the relationship and thank the client for the opportunity to resolve the issue; 5) Don't ignore any feedback as it is an opportunity to improve service; 6) Respond to the client quickly as delayed responses can increase anger and negative buzz.
Customer Service Basics
The document provides tips for customer service representatives answering call center calls. It emphasizes focusing solely on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, not taking complaints personally, seeking help from managers and coworkers when needed, thoroughly documenting issues, keeping customers informed while on hold, building good customer relationships, having confidence, and going above and beyond to resolve customer problems and ensure their happiness.
Pay It Forward Networking For Experienced Professsionals
This document provides tips for experienced professionals on effective pay it forward networking. The key points are:
1) When networking, listen to understand others' objectives and how you can help them by opening doors in your network and introducing them to opportunities. Check in on their progress and hold them accountable.
2) When others help you, say thank you and keep them informed. Look for ways to help them in return to continue the cycle of giving back.
3) Treat networking meetings with confidentiality. Get permission before sharing contacts or conversations with others. Maintain integrity in all interactions.
12 Essentials To Change People Positively
A Power Point Presentation of 12 important points to consider to bring about a positive change in others.
Customer service-fundamentals
Describes what a sales associate must do to make a customer fully satisfied and how to go the extra mile.
3-Minute Guide to Asking Outstanding Questions
Too many salespeople think selling is about pitching, pitching, pitching. In reality it is about asking, listening and developing solutions to customer needs. Asking questions is an art form understood by few. Here are some tips on how to ask great questions:
Customer service-some fundamentals
Customer service involves interacting with customers before, during, and after transactions. While price and quality are important, good customer service wins customers over. Customer service is an attitude, not a department, and requires product knowledge, good manners, a willingness to go the extra mile, and proper personal appearance. Customers expect reliability, assurance, tangible signs that the business is professional, empathy from staff, and responsiveness to their requests. Turning unhappy customers into happy ones involves listening to complaints, offering solutions, and following through on any promises made.
7. sales training negotiation 2
This document discusses different social styles - Driver, Expressive, Amiable, and Analytical - based on levels of assertiveness and responsiveness. It defines each social style and provides tips on how to best negotiate with each one. Drivers are task-oriented and want facts, while Expressives value relationships and stories. Amiables seek agreement and low risk, and Analyticals need specifics and logic. The document advises tailoring your negotiation approach based on understanding the other party's social style.
Coworking @ Barcamp Vienna
Coworking Presentation at Barcamp Vienna May 29 2010. Video used and other videos via http://theworks.cz/video
Businessdevelopmentcreativecoffee
The document provides tips for small business owners to acquire new clients through business development activities. It recommends reserving time for marketing and lead generation. Small businesses should create a standardized "marketing pack" of materials like portfolios and business cards to efficiently promote themselves. The document also suggests ways for small businesses to find new clients through referrals, networking events, directories, and maintaining relationships with past clients to gain repeat business.
More Related Content
What's hot
CEM Processes
This document discusses strategies for improving customer experience management (CEM) programs, including:
1. Increasing survey response rates by including expectations in contracts, analyzing non-respondents, and providing incentives.
2. Using various methods like surveys, phone calls, meetings to gather customer feedback on thoughts, wants, and feelings.
3. Distinguishing between structured problems that are routine versus unstructured new problems requiring non-routine solutions.
The document provides tips for behaviors like listening, making others feel important, avoiding arguments, admitting mistakes, and appealing to noble motives when interacting with customers.
The first 3 steps in dealing with difficult clients
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
Customer service~10 commandments
The document outlines 10 commandments for providing excellent customer service: 1) Know that customers are the boss; 2) Be a good listener and understand customer needs; 3) Identify and anticipate customer needs; 4) Make customers feel important and appreciated; 5) Help customers understand systems and processes; 6) Say "yes" whenever reasonable requests are made; 7) Know how to properly apologize when mistakes are made; 8) Exceed customer expectations; 9) Get regular feedback to improve service; 10) Treat colleagues well to foster good customer service.
Social Movement Campaign "KriTHINK"
This is a project initiative was happened in my office. Social movement campaign for employers in office.
Customer Service Fundamentals
This document provides guidance for call center customer service representatives. It emphasizes the importance of focusing on the customer, making a good first impression, listening actively, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, and going the extra mile to resolve issues and ensure customer satisfaction. Representatives are advised to have confidence, a good attitude, and to deliver on any promises made to customers.
Customer service-fundamentals-1214944405396582-8[1]
This document provides tips for customer service representatives to deliver excellent customer service. It emphasizes the importance of focusing on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, maintaining a positive attitude, delivering on promises, and going above and beyond to ensure customers are satisfied with their experience. The overall message is that representatives should do whatever it takes to help customers and make them happy they called.
Telephone technique 18 oct 2012
This document provides guidance on effective telephone collection techniques. It discusses understanding company culture and customers, communicating professionally, gathering information from debtors, negotiating payment plans, and following up to ensure agreements are kept. The goal is to resolve issues respectfully while representing the company's interests.
Customer Service Fundamental
Focus on listening to the customer and addressing their needs in a timely manner. It's okay not to know the answer, but work to find the solution by using available resources. Document the interaction thoroughly so their issue can be resolved if additional help is needed. Maintain a positive attitude and go above and beyond to ensure the customer leaves satisfied.
Insightful coaching & counselling
The document provides tips for effective coaching, counselling, and interpersonal relationships. It advises listening without judgment, finding the worth in others, and expressing genuine interest in people. When coaching, the document suggests letting the other person do most of the talking by asking open-ended questions, recognizing the difference between sympathy and empathy, and encouraging others by pointing out mistakes indirectly and suggesting options rather than solutions.
Had a-great-interview-but-have-got-no-response-to-my-thank-you-emails
The applicant had a good interview but did not receive responses to thank you emails sent afterwards. While it's understandable to assume the worst, the interviewer explains that this is common and not receiving a response should not be taken as a sign of rejection. Attorneys are careful not to send any signals in their responses that could be misinterpreted by anxious candidates. Many candidates who do not receive responses still get offers, so the applicant should not lose hope yet.
50. Comprehensive: Customer Service ppt
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
Sales is so easy 1.3
The document provides advice on dealing with objections from prospects during sales conversations. It notes that 90% of objections are based on nonsense as prospects often object in order to end the conversation quickly since they don't see value in it. The natural reaction of asking why they object often backfires by strengthening their objection. Instead, salespeople should ignore the objection and ask open-ended, smart questions related to the prospect's business to prove expertise and steer the conversation productively. Examples show ignoring objections about budget or supplier satisfaction by asking how currency fluctuations impact the business. Preparing multiple such questions helps address follow-up objections and keep the discussion moving forward.
Journal_Sep2015
The document provides 7 steps for real estate agents to effectively handle complaints from clients: 1) Listen to understand the client's perspective and the reason for the complaint; 2) Don't be defensive and have an open discussion to understand the issues; 3) Provide a resolution where possible to redirect the client's attention; 4) Apologize to repair the relationship and thank the client for the opportunity to resolve the issue; 5) Don't ignore any feedback as it is an opportunity to improve service; 6) Respond to the client quickly as delayed responses can increase anger and negative buzz.
Customer Service Basics
The document provides tips for customer service representatives answering call center calls. It emphasizes focusing solely on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, not taking complaints personally, seeking help from managers and coworkers when needed, thoroughly documenting issues, keeping customers informed while on hold, building good customer relationships, having confidence, and going above and beyond to resolve customer problems and ensure their happiness.
Pay It Forward Networking For Experienced Professsionals
This document provides tips for experienced professionals on effective pay it forward networking. The key points are:
1) When networking, listen to understand others' objectives and how you can help them by opening doors in your network and introducing them to opportunities. Check in on their progress and hold them accountable.
2) When others help you, say thank you and keep them informed. Look for ways to help them in return to continue the cycle of giving back.
3) Treat networking meetings with confidentiality. Get permission before sharing contacts or conversations with others. Maintain integrity in all interactions.
12 Essentials To Change People Positively
A Power Point Presentation of 12 important points to consider to bring about a positive change in others.
Customer service-fundamentals
Describes what a sales associate must do to make a customer fully satisfied and how to go the extra mile.
3-Minute Guide to Asking Outstanding Questions
Too many salespeople think selling is about pitching, pitching, pitching. In reality it is about asking, listening and developing solutions to customer needs. Asking questions is an art form understood by few. Here are some tips on how to ask great questions:
Customer service-some fundamentals
Customer service involves interacting with customers before, during, and after transactions. While price and quality are important, good customer service wins customers over. Customer service is an attitude, not a department, and requires product knowledge, good manners, a willingness to go the extra mile, and proper personal appearance. Customers expect reliability, assurance, tangible signs that the business is professional, empathy from staff, and responsiveness to their requests. Turning unhappy customers into happy ones involves listening to complaints, offering solutions, and following through on any promises made.
7. sales training negotiation 2
This document discusses different social styles - Driver, Expressive, Amiable, and Analytical - based on levels of assertiveness and responsiveness. It defines each social style and provides tips on how to best negotiate with each one. Drivers are task-oriented and want facts, while Expressives value relationships and stories. Amiables seek agreement and low risk, and Analyticals need specifics and logic. The document advises tailoring your negotiation approach based on understanding the other party's social style.
What's hot (20)
The first 3 steps in dealing with difficult clients
The first 3 steps in dealing with difficult clients
Customer service-fundamentals-1214944405396582-8[1]
Customer service-fundamentals-1214944405396582-8[1]
Had a-great-interview-but-have-got-no-response-to-my-thank-you-emails
Had a-great-interview-but-have-got-no-response-to-my-thank-you-emails
Pay It Forward Networking For Experienced Professsionals
Pay It Forward Networking For Experienced Professsionals
Viewers also liked
Coworking @ Barcamp Vienna
Coworking Presentation at Barcamp Vienna May 29 2010. Video used and other videos via http://theworks.cz/video
Businessdevelopmentcreativecoffee
The document provides tips for small business owners to acquire new clients through business development activities. It recommends reserving time for marketing and lead generation. Small businesses should create a standardized "marketing pack" of materials like portfolios and business cards to efficiently promote themselves. The document also suggests ways for small businesses to find new clients through referrals, networking events, directories, and maintaining relationships with past clients to gain repeat business.
The Future of work
The document discusses how the future of work is shifting away from traditional full-time employment towards more flexible, on-demand work. It notes that routine jobs will be automated or outsourced, while non-routine work requiring uniquely human skills like problem solving, creativity and collaboration will increase. The future of work is predicted to involve more temporary project teams working remotely using technologies that facilitate networking and information sharing. Individual workers will need to cultivate their personal brands and networks to stand out in this more competitive, transparent work environment.
Introduction to Coworking - Jelly #1 Brno 24-11-2010
Introducing the background and principles of Coworking and Jellies and explaining the TheWorks project
TheWorks on Coworking on Barcamp.CZ
An introduction to Coworking, Jellies, The Works and Cofficeas presented on CZ barcamp on Jan 17th 2009
Na co si dát v Javascriptu pozor? - Barcamp Hradec Králové 2015
JavaScript je jazyk, se kterým se všichni občas potkáme, ale ne vždy se chová tak, jak bychom očekávali. Na první pohled vypadá kód v JS podobně jako v jiných jazycích, ale výsledek jeho spuštění je často jiný. Pojďme si projít odlišnosti jazyka a konstrukce, které často působí problémy a nedorozumnění. Přednášet bude Milan Lempera a Víťa Plšek (angular.cz)
Study: The Future of VR, AR and Self-Driving Cars
We asked LinkedIn members worldwide about their levels of interest in the latest wave of technology: whether they’re using wearables, and whether they intend to buy self-driving cars and VR headsets as they become available. We asked them too about their attitudes to technology and to the growing role of Artificial Intelligence (AI) in the devices that they use. The answers were fascinating – and in many cases, surprising.
This SlideShare explores the full results of this study, including detailed market-by-market breakdowns of intention levels for each technology – and how attitudes change with age, location and seniority level. If you’re marketing a tech brand – or planning to use VR and wearables to reach a professional audience – then these are insights you won’t want to miss.
Viewers also liked (7)
Introduction to Coworking - Jelly #1 Brno 24-11-2010
Introduction to Coworking - Jelly #1 Brno 24-11-2010
Na co si dát v Javascriptu pozor? - Barcamp Hradec Králové 2015
Na co si dát v Javascriptu pozor? - Barcamp Hradec Králové 2015
Similar to Dealing With Customers Without Going Insance Jelly 4
The continuum of client communication
The document discusses different methods of communicating with clients and when each is appropriate. It recommends choosing a method that builds the client relationship rather than just being convenient. For routine updates, email or texts are fine, but clients should be notified to expect this. If a client question is unclear or complicated, a phone call is best to clarify quickly rather than an email exchange. Communicating inconveniently should be avoided, as should chronic procrastination, as this damages client relationships over time. The best approach is to discuss communication preferences with clients and use phone or video calls for important, complicated or anxiety-provoking matters.
Dealing with complaints
The document provides tips for successfully dealing with a complaint by remaining polite and clearly defining your goal while being informed about company policies. It advises documenting all interactions and escalating the complaint to supervisors, corporate executives, or third parties if the issue remains unresolved. Companies seek to avoid legal battles or damage to their reputation, so persisting respectfully through multiple channels can help get a complaint addressed.
Make Finding An Attorney Easy With These Tips
When looking for a great lawyer, searching can be frustrating. How can you decide which lawyer to tr...
The Continuum of Client Communications
The document discusses effective strategies for communicating with clients. It emphasizes selecting communication methods based on building relationships rather than just convenience. For routine updates, email or texting is fine, but clients should expect phone calls for complex questions or bad news to avoid inefficient exchanges. The best approach is discussing communication preferences upfront and being available to clients to build trust and keep them informed throughout the case. Chronic avoidance can damage relationships and become procrastination, so lawyers should reflect on why they select inconvenient methods and seek help from assistance programs if needed.
GovCon Denial
Government contractors often go through four phases in relation to regulatory compliance: 1) ignorance of requirements, 2) denial that the regulations apply to their company, 3) looking for ways to evade the rules, and 4) finally accepting reality and taking steps to comply. Consultants find that contractors in the denial and evasion phases can be difficult to work with, as they disagree with the consultant and see them as bringing up rules just to be difficult. Eventually, after failing an audit or realizing the cheaper options were not as good, the contractors will come back ready to listen and proceed with compliance plans.
Jobstreet Annual Sales Convention - Success In Sales
The document summarizes key concepts and "laws" for success in sales, including beginning the new year with dreams, attitude, habits, and relationships. It provides tips for managing relationships, communication, personality and potential. Specific sales techniques are outlined, like asking questions, avoiding "no", using comparisons, and reciprocity. The document ends by emphasizing making the new year significant.
Recovery Article
1. Be prepared for collection calls by knowing the customer and debt details, maintaining a professional demeanor, and being prepared to address objections or retaliation.
2. Ask open-ended questions to learn more about the customer's situation, but maintain control of the conversation. Listen actively to understand the full context and tone.
3. Take detailed notes to document the conversation and ensure any commitments made are recorded for future reference. Work with sales and use available resources effectively to collect overdue payments.
Neil patel a-step-by-stepguidetowinningalmosteverysinglenegotiation
The document provides a 4-step strategy for winning negotiations: 1) Identify realistic business problems that cost money, 2) Create solutions to the problems, 3) Suggest an aggressive but realistic timeline, 4) Frame questions to get a "yes" response. Key aspects include thorough preparation, focusing on money impacts, flexibility to address objections, and persistence when facing rejections. The strategy has helped the author win many deals through cold calls and pitches to large companies.
Training Series Live!: Navigating Conflict in Property Management
Let’s face it. People don’t always see eye to eye. At one point or another, there will probably be some type of conflict at your property – whether it’s among your residents or your staff. So, what’s a multifamily professional to do?
In this edition of Training Series Live!, Brandon Mathis, Director of Sales & Marketing and Conflict Resolution Specialist at Phillips Management Group, discussed how six (more common than we care to admit) behaviors sabotage our efforts to resolve a dispute or manage conflict and what we should do differently.
7 steps to a perfect cold call
Flickr user Myrmi(MoneyWatch) A reader writes:Will you share strategies that work best when breaking...
Recovering Payments from Debtors
The document provides tips for effectively collecting outstanding payments from debtors. It discusses getting on top of unpaid invoices early, using personal visits, phone calls and letters as collection methods. Tips include being prepared with customer details, addressing excuses, maintaining a friendly but firm approach, and getting commitments for payment. The goal is to resolve issues while maintaining good customer relationships.
10 Tips to Maintain Accuracy in Debt Collection Services.pptx
In the intricate landscape of debt collection, maintaining accuracy is paramount for ensuring successful outcomes. Debt Nirvana presents ten indispensable tips to enhance efficiency and effectiveness in debt collection services. From meticulous preparation and documentation to fostering constructive dialogue and providing viable options for repayment, our approach emphasizes professionalism and empathy. By understanding the debtor's circumstances and maintaining open communication, we aim to facilitate mutually beneficial agreements while upholding ethical standards. Our experienced team navigates the complexities of debt collection with expertise, ensuring that each interaction is conducted with integrity and respect. Should traditional efforts prove futile, Debt Nirvana offers the expertise of reputable debt collection services in India, providing comprehensive solutions to address outstanding debts. Contact us at +91-9810010294 or via email at rvm@debtnirvana.com to optimize your debt collection strategy and achieve timely resolutions.
Building Telephone Rapport
The document provides tips for building rapport over the telephone. It defines rapport as a pleasant feeling of mutual trust and affinity established through verbal and non-verbal communication. It discusses the importance of having a positive attitude and focusing on making the caller feel secure, in control, and valued. Specific tips include visualizing the caller, speaking from the heart, using the caller's name, keeping conversations light and appropriate, and following through if saying you will call back. Barriers to building rapport like insincerity or nervousness are also outlined.
You can Negotiate Anything
Herb Cohen is another favorite author and renowned negotiator. The best thing I learned from the book is - we got to be good, else focus shifts from problem to manners :-)
9 things they don't teach you in business school
The document provides 9 lessons for entrepreneurs that are not typically taught in business school. The lessons are: 1) It takes five contacts to properly apologize to a disappointed customer; 2) Having the strongest understanding of reality and taking decisive action leads to victory; 3) Core company values should guide decision making; 4) Email is not an effective communication tool; 5) Pay yourself well and don't be afraid to pay others more; 6) Focus on when tasks will be done, not just deciding what to do; 7) Good ideas rarely come from the office; 8) Don't follow competitors but be aware of them; 9) Some level of dishonesty is typically involved when negotiating and selling.
2009-02-12 - VU Amsterdam - Customer Satisfaction and dealing with customers ...
Customer retention is vital for the survival of software development organizations, especially under current economic trend of global outsourcing. We show that the traditional definition of project success has a blind spot to aspects are extremely relevant for customer retention and show what softer factors are also important to consider when defining project succes in the organization.
9 Ways To Close More Sales in 2017
The document provides 9 ways to close more sales in 2017 by leaving behind bad habits from the previous year. Some key bad habits to avoid are making excuses for poor performance, relying only on technology to build relationships, chasing poor prospects, taking customers for granted, and relying only on price to make a sale. It is important to accept responsibility, ask questions of customers, stay focused on their needs, nurture existing customer relationships, and sell the value of the company in order to close more sales in the new year.
Professional likeability how to develop professional relationships
When it comes to choosing a professional adviser most people gravitate towards people they like so what do you need to do to develop your own personal likeability?
Associate Interview Prep
This document provides advice for associates preparing for interviews at new law firms. It discusses assembling necessary documents like resumes and writing samples, researching potential opportunities, expectations for initial meetings, how to structure questioning to determine a firm's value and costs, common steps in the interview process, managing interview fatigue, evaluating options, negotiating compensation packages, and properly leaving a current firm. Associates are advised to qualify opportunities, establish their value, consider cultural and practice area fits, and maintain professionalism throughout the process.
Increase Your Grant Writing Success
This guide offers easy-to-follow tips from one of the country's top funding experts to help you write a winning grant proposal or funding proposal.
Similar to Dealing With Customers Without Going Insance Jelly 4 (20)
Jobstreet Annual Sales Convention - Success In Sales
Jobstreet Annual Sales Convention - Success In Sales
Neil patel a-step-by-stepguidetowinningalmosteverysinglenegotiation
Neil patel a-step-by-stepguidetowinningalmosteverysinglenegotiation
Training Series Live!: Navigating Conflict in Property Management
Training Series Live!: Navigating Conflict in Property Management
10 Tips to Maintain Accuracy in Debt Collection Services.pptx
10 Tips to Maintain Accuracy in Debt Collection Services.pptx
2009-02-12 - VU Amsterdam - Customer Satisfaction and dealing with customers ...
2009-02-12 - VU Amsterdam - Customer Satisfaction and dealing with customers ...
Professional likeability how to develop professional relationships
Professional likeability how to develop professional relationships