Originally presented at WordPress Developer night in Bangkok. We explain to freelance developers and graphic designers how to find clients and key things to customer satisfaction and gain repeat business.

3. Why should you make
your client love you?
• Referrals
• Repeat business
• Good karma

4. Your
clients
are
insane
155817175

5. Your
clients
are
insane

6. Cast your net

7. Wide

8. Wide
workingnotworking.com www.scoutzie.com
dribbble.com www.thesupply.com
theidealists.com forrst.com
directory.codepoet.com/browse/platforms/wordpress/

9. Your resume and portfolio are projections of
who
you
are

10. Yay! meh…

11. Who do you
want to work
with?

12. Developers:
Clean and Logical

13. Designers:
Express Yourself

14. But
not
too
much

15. Are you a
real person?

16. OK
cool
you’re
real

17. You are your brand
• Look good
everywhere
• Watch what you
say
• Google yourself

18. Make the sale

19. Communicate in
a professional
and timely
manner
Always follow up

20. Be honest
about your
workload
and
abilities
(or it will bite
you later)

21. Become
genuinely
interested
in your
client
"A person's toothache means
more to that person than a
famine in China which kills a
million people."
- Dale Carnegie

22. Communication • Honesty • Interest
If you do
this,
you’re ahead of
everybody

23. Be clear and
confident
about

24. Sign a
contract
http://www.smashingmagazine.com/2010/06/07/how-to-spot-a-sketchy-client-plus-a-contract-template/

25. Kentucky Kitchen
Fried Fresh
Chicken? Chicken?

26. Know Your
F***ing
Client

27. Solve
your
client’s
problems

28. What
problems are
you
solving?

29. What problems
are you
creating?
Dependence • Headache
Maintenance • Hosting
Training • Hidden fees

30. Build
vs.
Buy
“If you only have a hammer, you tend to see every problem as a nail.”
- Abraham Maslow

31. Use a project
management
system

32. Communicate!

37. Hold your
client’s
hand
through
launch

38. Get the
DOUGH
87617526

39. Get repeat business

40. Partner up
0

41. Questions?

42. Thank you!
Alex Phelps
alex@prontomarketing.com
https://www.facebook.com/phelps.alex
Cory Brown
cory@prontomarketing.com
https://www.facebook.com/cory.brown