The document discusses the importance of crafting meaningful metrics in organizations, highlighting common pitfalls such as lack of priorities and poor metrics. It emphasizes that focusing on outcomes rather than outputs and prioritizing teams over technology can lead to higher performance. The insights drawn from research suggest that a balance between throughput and stability is crucial for achieving excellence.

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Crafting
Meaningful
Metrics

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1. Power of metrics
2. Where metrics go wrong
3. Building meaningful metrics
Agenda

3. Context

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6. Pitfalls

7. Lack of
Priorities
#1

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KPWhys?

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OKAre-we-
really-doing-
this?

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Burnout

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When everything is
a priority, nothing
is a priority.

12. Local
Maximas
#2

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Gaming
the System

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15. Poor Metrics
#3

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Easy !=
Useful

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“The most important
figures that one needs for
management are
unknown or unknowable.”
—W. Edwards Deming, Out of the Crisis

18. Guiding
Principles

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Global
not Local

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Outcomes
not Outputs

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“Our research consistently finds that
the highest performers are achieving
excellence in both throughput and
stability without making tradeoffs. In
fact, throughput and stability enable
one another. ”
—DORA, 2018 Accelerate State of DevOps Report

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Teams
over
Technology

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Technology is not a
long-term, sustainable
competitive advantage...

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...but your people
and your culture
can be.