Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
My presentation on the Danish approach to online service delivery and public service delivery in general. Key note at KCC Congress, Bussum (NL), 13 October 2016 http://www.kcc-congres.nl/
Intervento di Inese Viktorija Grospine – VARAM (Ministry of Environmental Protection and Regional Development of the Republic of Latvia) - Bari, 12 aprile 2019
Presentation by Miguel Alvarez-Rodriguez, DG DIGIT, European Commission, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Alenka Zuzek, Ministry of Public Administration, Slovenia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
My presentation on the Danish approach to online service delivery and public service delivery in general. Key note at KCC Congress, Bussum (NL), 13 October 2016 http://www.kcc-congres.nl/
Intervento di Inese Viktorija Grospine – VARAM (Ministry of Environmental Protection and Regional Development of the Republic of Latvia) - Bari, 12 aprile 2019
Presentation by Miguel Alvarez-Rodriguez, DG DIGIT, European Commission, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Alenka Zuzek, Ministry of Public Administration, Slovenia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
A. Ranieri, 30 Novembre - 1 Dicembre 2021 -
Webinar: Misurare le trasformazioni indotte dalla crisi
Titolo: Quali skills per il futuro in europa e in Italia?
Presentation by Mikel Lauk, E-governance and digital transformation expert, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
Electronic public procurement: a way to buy more effective - Rasa Noreikienė ...commonsenseLT
Rasa Noreikienė, Vice Minister of Economy of the Republic of Lithuania (Lithuania) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius
- 13% of Lithuanian GDP is spent for public procurement. How to increase effectiveness of those expenses?
- How can we benefit from moving to electronic only public procurement?
- Why is it worth to buy in centralised way?
- How did Lithuania succeed to reach 90% of public procurement tenders are electronic?
- Why do we support EU initiative to move to absolutely electronic procurement process: from the tender announcement to the payment?
More information - http://pse.lt
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
[HACKATHON CISCO PARIS] Slideshow du workshop Smart CityBeMyApp
Slideshow du workshop Smart City organisé le mercredi 23 mars au NUMA. Ce workshop est organise dans le cadre du hackathon Smart City les 1-3 avril prochain.
Communications industry resources that won’t break the budget hlongab1
This presentation by info professional Heidi Longaberger will focus on free or cost effective web-based resources in the following areas:
Technology: PCs, handhelds, mobile devices and applications, etc.
Telecommunications: Network-enabled services, broadband, high-speed data, cellular
Digital media: E-commerce, video, mobile
Heidi will cover sources from government, market research, associations, the news media, and blogs
International Journal of Information Technologies & Intelligent Information Systems(ITI)is a bi-monthly open access peer-reviewed journal that publishes articles which contribute new results in all areas of the Software Engineering & Applications
A. Ranieri, 30 Novembre - 1 Dicembre 2021 -
Webinar: Misurare le trasformazioni indotte dalla crisi
Titolo: Quali skills per il futuro in europa e in Italia?
Presentation by Mikel Lauk, E-governance and digital transformation expert, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
Electronic public procurement: a way to buy more effective - Rasa Noreikienė ...commonsenseLT
Rasa Noreikienė, Vice Minister of Economy of the Republic of Lithuania (Lithuania) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius
- 13% of Lithuanian GDP is spent for public procurement. How to increase effectiveness of those expenses?
- How can we benefit from moving to electronic only public procurement?
- Why is it worth to buy in centralised way?
- How did Lithuania succeed to reach 90% of public procurement tenders are electronic?
- Why do we support EU initiative to move to absolutely electronic procurement process: from the tender announcement to the payment?
More information - http://pse.lt
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
[HACKATHON CISCO PARIS] Slideshow du workshop Smart CityBeMyApp
Slideshow du workshop Smart City organisé le mercredi 23 mars au NUMA. Ce workshop est organise dans le cadre du hackathon Smart City les 1-3 avril prochain.
Communications industry resources that won’t break the budget hlongab1
This presentation by info professional Heidi Longaberger will focus on free or cost effective web-based resources in the following areas:
Technology: PCs, handhelds, mobile devices and applications, etc.
Telecommunications: Network-enabled services, broadband, high-speed data, cellular
Digital media: E-commerce, video, mobile
Heidi will cover sources from government, market research, associations, the news media, and blogs
International Journal of Information Technologies & Intelligent Information Systems(ITI)is a bi-monthly open access peer-reviewed journal that publishes articles which contribute new results in all areas of the Software Engineering & Applications
How WSO2 API Manager Supports the Ministry of Hajj and UmrahWSO2
The Ministry of Hajj and Umrah aims to serve the pilgrims and Umrah in the best way possible. With dozens of internal and external systems already integrated to fulfill the ministry's many business needs, it was vital to maintain an organized and well-defined integration strategy. APIs play a pivotal role in this, and managing them was a key priority and a prime concern.
WSO2, in partnership with Sejel Technologies, designed and implemented a dedicated API management platform for the ministry of Hajj and Umrah, and to date provides professional support.
Owing to the significant increase in integration endpoints and stakeholders, the need to formally manage the ministry’s assets exposed through APIs was essential. Following a thorough evaluation of the API management offerings available in the market, the ministry selected WSO2 API Manager. Not only did the platform meet all of the requirements—such as security, policy enforcement, clustered high availability options, and analytical reporting—it also came with professional support and the active involvement of WSO2 consultants, who were committed to the goal of achieving API sophistication.
We will also cover:
Why the Ministry of Hajj and Umrah required a dedicated API management platform.
The evaluation criteria and how the ministry shortlisted WSO2 API Manager.
How WSO2 API Manager helps the ministry efficiently achieve its business goals.
How the ministry benefits from WSO2’s support model and expertise.
How to release more reliable, better-performing APIs
Watch the on-demand webinar here: https://wso2.com/library/webinars/wso2-apimanager-supports-the-ministry-of-hajj-and-umrah/
This presentation is a compilation of fundamentals of E-Business. Students can benefit from this presentation as they can learn about basic concepts of E-Business
Presentation about the work by Digital Agency of Japan and METI.
Japanese government accelerates digitalization of public services. Digital Agency tries to build a new organizational structure and management system.
The original pitch for what DotP - a common content management system for UK government - might do for its customers, government departments. July 2002.
FSMTalks - Laila Keisele - Field Service digitization in public sectorFSMTALKS
Suggestion to FSM providers:
Create business model that:
Standard solution as a minimum cover for users to start
Made covers from continuing adjustments what can be used based on customer readiness to go
Book project managers for Public side as an experts to help to set project frame, time-line, will help to make decisions during the implementation
Please, target the Public sector and there is no Capacity to think about it
Suggestion to Public Sector Companies
Keep simple approach and leverage your expectations on functionality
Adopt processes built into the software instead of adapting the program to your processes
Ask support (purchase) from market an IT solution Project Team with hands-on experts
Decide and focus all the time
Presentación de Dirk Pilat, Director Adjunto de la Dirección de Ciencia, Tecnología e Innovación de la OCDE en el 31º Encuentro de de la Economía Digital y las Telecomunicaciones: La realidad digital de España, celebrado en la UIMP en septiembre de 2017
OECD Digital Government Review of Norway - Assessment & RecommendationsOECD Governance
Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government. For more information see oe.cd/gov-norway
Economic and social activity facilitated by digital platforms that are typically online matchmakers or technology frameworks. Beyond examples like Amazon, Airbnb, Uber or Baidu, we dive into innovation & startup platforms, which provides a common technology framework upon which others can build, such as the many independent developers.
Topics:
- A fundamental change in business logic
- Basics of platform economy
- Value of data
- Connecting themes
- Platform economy business models
- Case: Startup Commons
- Designing platform economy business models
Document Accessibility: What It Is and Why It Matters to Your Organisation?Precisely
Businesses are moving an increasing number of customer interactions online and digital and mobile have become the preferred delivery channels for enhancing essential customer communications. As a result, companies must address the needs of all their customers when creating web-based services and digital content.
Equality legislation - the widely adopted Web Content Accessibility Guidelines (WCAG) and the new EU Web Accessibility Directive – seeks to meet accessibility standards by ensuring websites, information, personal documents and vital services are made fully accessible to everyone who needs it, regardless of their disabilities, location or equipment.
Are you in a position to meet those standards? Are you providing great user experience to all your clients? Join us for our upcoming webinar. This session will explain the basic principles of accessibility, the benefits of producing accessible documents and how you can automate and scale the end-to-end process.
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
Administrative Burden Reduction Over Time: Literature Review, Trends and Gap ...Morten Meyerhoff Nielsen
Burden reduction is a key issue in modern public administrations’ and businesses’ agendas. Compliance with mandatory regulations can have a direct impact on a country’s economic performance, growth, and development. Research in this area, contributes to a better understanding of the implications and context of administrative burden, and increases the efficiency of the strategies adopted to reduce it.
The goal of this study is to undertake a review of the current state of the art on Administrative Burden Reduction (ABR), in order to gain a deeper insight about the subject, identify current gaps, and better plan for future research. A total of 122 papers were identified as relevant, out of a pool of 742 papers retrieved from the current literature. The relevant papers were analyzed across four dimensions: methodology, type and focus, and targeted stakeholders. Three key gaps were identified and discussed in relation to: citizen orientated services and burden reduction; empirical research and post-initiative re-evaluation; and, the role of stakeholders, interest groups and end-users in driving ABR. Lastly a conceptual framework model and next steps are proposed.
The research is part of a larger project on ICT facilited Administrative Burden Reducation at UNU-EGOV. For more: https://egov.unu.edu/research/electronic-governance-and-administrative-burden-reduction.html#outline
Authors: Morten Meyerhoff Nielsen, Nuno Ramos Carvalho, Linda Gonçalves Veiga, Luís Soares Barbosa
Presented in http://www.icegov.org/track/four/ 7 March 2017, at ICEGOV2017 (www.icegov.org) 7-10 March 2017, New Delhi (India).
eGovernment and Governance: The Danish‐Japanese timelines and models comparedMorten Meyerhoff Nielsen
CeDEM Asia 2016 paper presentation on 7 December in Dague, South Korea.
For paper: http://bit.ly/2h1AEzv
For conference: http://bit.ly/2h4eahQ
For conference programme: http://bit.ly/2g9f9uY
Governance and online service delivery: The Danish Case (and a bit more)Morten Meyerhoff Nielsen
Research paper (paper on: http://bit.ly/2csqTbB) presented at the 15th IFIP Electronic Government (EGOV) and 8th Electronic Participation (ePart) Conference 2016. Slides include some initial findings from the Faroe Islands and Japan to contract governance and eGov setup in Denmark.
5 September 2016, Guimarães (PT) http://www.egov-conference.org/egov-2016
The Potential and Evidence of ICT-Based Cost and Burden Reduction in Public A...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Tomasz Janowski, Head, UNU-EGOV
PROGRAMME
11:00 - 11:10 Introduction. Tomasz Janowski, Head, UNU-EGOV
11:10 - 11:25 Double-up: ICT enabled cost and burden reduction in public sector service delivery.
Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
11:25 – 11:40 ICT enabled administrative burden reduction and cost savings in Uganda. Kenneth Bagarukayo, UNU-EGOV Government Fellow and Commissioner Information Management Services, Ministry of Information and Communications Technology, Uganda
11:40 – 11:55 Argentina Modernization Plan. Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
11:55 – 12:15 Question 1: Cost savings, e.g. less time spend and lower financial cost. What comes first: Cost savings or burden reduction? Is it possible to cut costs while minimizing the overall administrative burden?
12:15 – 12:35 Question 2: Quality improvements, e.g. easier, faster and more equitable public services. Is it possible to improve service quality without increasing cost and administrative burden of service delivery? Which is easier? How is a triple win situation ensured? How is the quality improvement, cost and burden measured?
12:35 – 12:55 Question 3: Job creation and economic growth, e.g. lower administrative costs for the private sector. Is it possible to regulate the private sector (e.g. environment, labor conditions) without increased bureaucracy and the cost of doing business? How is no-regulation balanced with over-regulation? How to balance the cost of bureaucracy versus the cost of corruption? How can ICT be used? How do we measure the impact?
12:55- 13:00 Conclusions. Tomasz Janowski, Head, UNU-EGOV
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
ICT enabled administrative burden reduction and cost savings in Uganda (WSIS ...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Kenneth Bagarukayo, UNU-EGOV Government Fellow and Commissioner Information Management Services, Ministry of Information and Communications Technology, Uganda
Double-up: ICT enabled cost and burden reduction in public sector service del...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
My presentation from Plenary 5: Decade of e-Governance - Way Ahead at the 19th National Conference on eGovernance, 21-22 January 2016, Nagpur, India.
Reuse but please quote/reference if you do so.
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Donate to charity during this holiday seasonSERUDS INDIA
For people who have money and are philanthropic, there are infinite opportunities to gift a needy person or child a Merry Christmas. Even if you are living on a shoestring budget, you will be surprised at how much you can do.
Donate Us
https://serudsindia.org/how-to-donate-to-charity-during-this-holiday-season/
#charityforchildren, #donateforchildren, #donateclothesforchildren, #donatebooksforchildren, #donatetoysforchildren, #sponsorforchildren, #sponsorclothesforchildren, #sponsorbooksforchildren, #sponsortoysforchildren, #seruds, #kurnool
3. ICT investments to date has not:
• Achieve the efficiency and effectiveness envisaged
• Public-sector governance model and multi-stakeholder
cooperation lacking
CONUNDRUM
7. Relationship between use of, home access, use of online banking and the propensity to use online public
sector transactional services, download forms and obtaining information in EU28 and 12 selected countries
(2008)
SOME STATISTICS
8. Relationship between use of, home access, use of online banking and the propensity to use online public
sector transactional services, download forms and obtaining information in EU28 and 12 selected countries
(2013)
SOME STATISTICS
9. THE GORDIAN KNOT –
CHALLENGES AND GOALS
EXEMPLES:
- More for less – but how?
- Growth and productivity – what is posible?
- Access, trust, quality – also remotely?
- No access, cannot, will not – is it a barrier?
10. THE STATE
BUT WHERE ARE WE HEADING?
GLOBALLY:
Letters, forms and e-mail -
papir is expensive!
Authorities are
”eliminating” paper.
Call centres and eServices
are better and 2 – 3.5 times
cheaper.
11. DENMARK:
Minimum requirement bans legal and burocratic language
use, ensure logical and recognisable design and security.
Results:
- 78% of bike thefts reported online.
- 88% of all adresse changes are digital.
- 98% of students registered for school online.
- 100% of tax returens er digitale.
Savings of € 110+ million annually when fully
implemented (DIGST & borger.dk, 2015).
ESTONIA:
Citizens can safely and securely access their
personlal data online – and what authorities have
seen and used their data (eesti.ee, 2015).
RULES STILL APPLY
12. DENMARK:
Reuse of data expected to save € 3 million in
government plus € 6.7 million in the private
sector annually when fully implented (DIGST &
Grunddata, 2015).
EUROPE:
Potential of BIG and OPEN data estimated to 1.9%
of GDP in 2020 - for 21 different sectors in the 28
EU countries (demosEUROPE & WISE Institute,
http://bit.ly/1oVe8Hj).
DATA CAN INCREASE EFFICIENCY AND LEAD
TO GROWTH
13. DIGITAL IDENTITY AND SIGNATURE IS KEY
FOR EASY, SECURY AND PERSONAL
SERVICE – AND CHEAPER
DIGITAL IDENTITY AND SIGNATURE IS KEY
FOR EASY, SECURY AND PERSONAL
SERVICE – AND CHEAPER
ESTONIA:
2% of GDP in annual socio-
economic benefits by eSignature
use (Gov. Office of Estonia, 2015).
DENMARK:
Over 90% of Danes have NemID and can
signe digitally.
Only 10.8% of Danes have requested an
excemption from Digital Post!
6 to 8.5 million digital messages to citizens
and businesses per month. Annual savings up
to € 300 million (DIGST, 2015).
14. THE REVOLUTION…
... is also me!
Yours sincerely,
The State…
CHANGE AND
CONDITIONALITEIS
USER-FRIENDLINESS IS
GOOD BUSINESS
AMSTERDAM:
A hotel, cafe or resturant now save € 1,200 in time
annually, through single entry and adapted process for
licences (European eGov Awards, 2007).
FROM CURITIBA TO HAMBURG:
To increase participation and transparency ctizens and
businesses can participate in budget decisions and
planning (www.hamburg.de).
STOCKHOLM:
Citizens can compare and apply for daycare, school and
retirement homes – just like booking.com
(www.stockholm.se/jamfor).
15. ADMINISTRATIVE BURDEN REDUCTION SAVE
MONEY AND IS GOOD FOR BUSINESSES
HOLLAND:
Less burocracy has saved 0.9% of
GDP – from 3.7 to 2.8%.
(World Bank Group, 2007)
16. USEABILITY IS RISK MINIMISING!
DESIGN MUST BE HOLISTIC, LOGIC AND
INTUITIVE
17. USEABILITY GUIDE
Objective:
• To raise the minimum standard of user-friendliness in public sector eServices
• To consolidate existing and identify missing useability principles
• To faciliate and support the user-friendly service design
• To inspire
• To minimise business case risk for the ”mandatory use of eServices” and the ”80% target”
Elements
• One guide, strong versioning
• Measurable accept criteria
• Tool kit
• Joint public sector ownership and support from the vendor and expert community
18. LANGUAGE USE
Objective: Simple, clear and understandable language use
Criteria:
• 1.1 Follow language guidelines
• 1.2 Use simple are clear language
• 1.3 Guide the user
• 1.4 Give meaningfull feedback on errors
• 1.5 Error messages must be in Danish
19. DESIGN, FLOW AND FUNCTIONALITY
Objective: A logic, consistent and simple user-experience
Criteria:
• 2.1 Comply with design manuals
• 2.2 Prepare and manage user expectations
• 2.3 Create a logical and consistent flow
• 2.4 Summarise entered data
• 2.5 Check and validate data prior to submission
• 2.6 Provide receipt
• 2.7 Responsible authority must be visible
• 2.8 Optimise to relevant platforms and devices
• 2.9 Optimise to browsers
• 2.10 Prelaunch user-tests
20. DATA, COMPONENTS AND STANDARDS
Objective: Reuse data, components and standards.
Criteria:
• 3.1 Use secure login and single sign-on (NemLog-in)
• 3.2 Reuse existing data
• 3.3 Reuse components
• 3.4 Use joint public, international and open standards
• 3.5 Adapt flow and data requests based on entered information
• 3.6 Store data securely
• 3.7 User teller-script
22. STRUCTURE
• Brief explanation on the
category of criterias
• Criteria clearly numbered for
ease of reference
• Criteria principle (bold): Brief
explanation
• Fold-out/in functionality used
• Read more for information
• Deep links to individual
categories and criteria posible
23. STRUCTURE
• Criteria principle (bold): Brief
explanation
• Explanation structured as:
- Numbered accept criteria
- Accept criteria are measurable
- Descriptive rational for criteria
- Links to help and tools
24. EXAMPLES AND TOOLS
Examples and tools are structured as:
• How to use the exampel or tool
• Advantages
• Disadvantages and limitations
• Relevant links
• Any relevant link requirements (e.g. login)
• Responsibility for example or tool (usually an authority)
• Date stamp of example or tool
Key tools:
• Useability guide http://arkitekturguiden.digitaliser.dk/godselvbetjening
• Useability guide www.gov.uk/service-manual/digital-by-default
• For citizen eServices http://htmlguide.borger.dk
• For business eServices http://designmanual.virk.dk
• Service manual www.gov.uk/service-manual
26. Legislation, channel-strategy,
communication ensure volume
User-friendliness underpins choice
and volume
incentive
to invest in
eServices
eServices
volume
of information
request
ROI
volume
GOVERNANCE, COOPERATION, COORDINATION
27. BENEFIT REALISATION ESSENTIAL
FOLLOW-UP:
Without objectives and goals, you don’t
know where you are or where you are
going. Without follow-up you don’t
know if you achieved your goals!
COOPERATION:
Vertical and horizontal cooperation is
essential, citizens and businesses do not
care: They want easy and fast service!
28. Benefit realisation and progress
• Automate data collection of eService use
• Monitor progress
• Focus on ”degree self-service” over time
• Facilitate intelligent decision making
• Underpin benefit realisation
BUSINESSINTELIGENCE
THEDIGITALSCORECARD
www.scorecard.digst.dk
www.gov.uk/performance
29. www.statistik.borger.dk
Filtered on “report rodents” and “municipalities in the capital region” for the last month
Early BI tool
• Automate data collection
• Monitor eSerivce and portfolio:
- Use
- Completion rates
- Completion times
• Compare:
- Services
- Service areas
- With other authorities
- With other vendors
BUSINESSINTELIGENCE
STATISTIK.BORGER.DK
31. CONTACT
MORTEN MEYERHOFF NIELSEN
Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance
Ehitajate tee 5
19086 Tallinn, Estonia
Tel (EE): +372 59 06 07 09
Tel (DK): +45 23 92 22 91
Mail: morten.nielsen@ttu.ee / mortenmeyerhoff@gmail.com
Twitter: @mortenmeyerhoff
LinkedIN: mortenmeyerhoff