OPDC's roles include acting as a secretariat, conducting research, monitoring government agencies, and advising on restructuring. Its strategies for 2021-2022 include developing government services, revising agency roles and structures, and increasing efficiency through digital technology. The strategies aim to provide convenient digital services for citizens, meet global standards, and create an agile and integrated public sector. Moving forward, Thailand is working on regulatory reforms, a digital ID system, and 12 e-service agendas including tax payments and healthcare to create a connected digital ecosystem and improve transparency.

1. Digital Governance in Supporting
a Dynamic Public Sector’s
in dealing with uncertainty
Sumit Kesawapitak
Office of the Public Sector Development Commission, Thailand

2. 2
Talking points
e-Service’s agenda 2022
1
2
4
5
OPDC’s Roles and Responsibilities
OPDC’s strategies for public sector development (2021-2022)
Regulatory Reform & Law Drafting for Enhancing e-Service
3 Moving Forward to Digital Government

3. 3
OPDC’s Roles and Responsibilities
Vision : Moving the Thai public sector forward based upon the principles of good governance in order
to become an effective mechanism for national development.
Mission :
❑ Acting as the secretariat of the PDC,
❑ Analyzing, researching and giving opinions
❑ Conducting a research on policies as assigned
❑ Monitoring and evaluating the reform within the ministries, bureaus and departments and
preparing reports for submission to the Cabinet and the House of Parliament
❑ Interpreting and analyzing the issues and reporting to the PDC/ Sub-commission of the PDC
❑ Giving advisories in redesigning and restructuring the roles and responsibilities and work process of
government agencies in line with the guideline for the public sector development
❑ Creating a common understanding by disseminating information among the target groups
❑ Organizing trainings and seminars for the executives of the public sector and government agencies

4. 4
OPDC’s strategies for public sector development (2021-2022)
Strategies
Developing the government
services to meet a global
standards and respond to
citizens’ needs and expectations,
anytime and anywhere
Revising and Developing roles
mission and structure of
government agencies to be more
resilient to disruptive trends
Increasing the efficiency and
integrative of Public administration
by using the digital technology
The 1st Strategy:
Developing of government
agencies’ services
The 3rd Strategy:
Increasing the efficiency and
integrative of Public administration
Goals
The 2nd Strategy:
Revising roles, mission and structure of
the government agencies
Towards a Digital Government
Enabling Data Driven Government
A ready and resilient Government
agencies
Objective
s
Citizens are happy with their
government services' convenience
and accessible
Government Services meet Global
standards and service users fully
involve in quality improvement
Creating inclusive government
services through e-Services
Agile organizations in public sector
The strong, integrated, and inclusive
area based public administration
Modernizing the public sector and
Downsizing organizational structure
of the government agencies
Objective Objective

5. 5
Moving Forward to Digital Government
Searching
Information
e-KYC e-Form e-Submission e-Approval e-Payment e-License e-Document
BUSINESS CITIZENS FOREIGNERS OPEN DATA
One Stop
Service
Foreigner
Portal
Digital
Ecosystem
Standard Infrastructure
Policy & Regulations
• Data Governance
• Data Security
• Data Catalog
• Digital ID
• e-Signature
• Government Data Exchange (GDX)
• Government Secure Intranet (GSI)
• e-Saraban
• Government Data Center & Cloud Service
(GDCC)
• Government Information Network (GIN)
• Digital ID, e-Payment/Receipt, Open API
• Constitution of the Kingdom of Thailand
B.E. 2580 (2017)
• National Reform Plan B.E. 2561 - 2565
(2018 – 2022)
• Government Policy Manifesto on July 25th, 2019
• Digital Government Development Plan
(2020 – 2022)
e-Service

6. 6
Digital government portal system services model (Biz Portal)
Identification
3 6
2
Complete
Application
Requesting Pay the fee Creating
the License
Sending
the License
individual
uses user
Open ID
from DGA
Request
relevant
online
documents
Complete
Single Form
Application and
upload it
Department
prints
the licenses
Receive from
Thai Post
Checking
the application
Corporation
uses user
Biz ID from
Dept. of
Business
Development
5 7
4 8
Department
can create an
Electronic
License
Check document
and improve
Biz Portal
Check document
and improve
office’s system
Receive from
Biz Portal
Receive
at the office
1
Searching
Individual /
investors
searching
information
by Smart
Quiz
Individual /
investors
searching
information
by
themselves
Tracking the information process status from Biz Portal
Pay at Banks
(Cash/e-Payment)
Pay at Office
(cash/e-Payment)
Receive Form
Pay for stamps
9
Tracking Status
❖ Create an online center Platform that covers all of business licenses by using online single platform ideal to reduce the
complexity of application requesting for the investors and information transferring between public departments
❖ Improving an electronic government online platform (Biz Portal) in 78 certificates/licenses on 25 Outstanding Businesses
Moving Forward to Digital Government

7. 7
Regulatory Reform & Law Drafting for Enhancing e-Service
Draft – Electronic Administration Act
B.E. …. (….)
REGULATORY REFORM
The Ecosystem of e-Service
LAW DRAFTING
(22 agencies, 56 Licenses, 84 Regulations)
DONE
48 Regulations
IN PROGRESS
36 Regulations
EXAMPLES :
• Announcement of DBD - Rules of issuing Foreign
Business Certificate, Article 12 B.E. 2563 (2020)
• Announcement of HSS – Health Establishment
Registration through electronic systems
• To eliminate the regulatory barriers to digitalization
• To facilitate seamless operations and enhance the ecosystem
for e-Service
• To reduce paper-based documents
Objectives
Digital ID e-Payment
/Receipt
e-Signature Data Sharing e-Document e-License

8. 8
E-service’s agenda 2022
Digital Infrastructure
Development
1. DOPA-Digital ID : Department of
Provincial Administration
2. One Identification : ID One SMEs :
Office of Small and Medium Enterprise
Promotion
Digital Public Service
3. Land and building tax payment
system : Department of Lands
4. Hazard substance single
submission (HSSS) :
Department of Industrial Works
5. Good Agricultural Practice (GAP)
: National Bureau of Agricultural
Commodity and Food Standards
Digital Promotion for
increasing competitiveness
6. Ease of traveling : Office of the
Permanent Secretary, Ministry of
Tourism and Sports
7. Labor market and recruitment
system : Department of
Employment
8. National Single Window (NSW)
for ACMES : the Customs
Department
Applicable Data Digitalization
9. Farmer’s registration for
agricultural support system:
Office of Agricultural Economics
10. Citizen welfare notification
system
: Office of the Permanent
Secretary, Ministry of Social
Development and Human Security
11. Digital health care card
: Department of Disease Control
Digital Transparency and
Openness for Citizen
12. One stop service for
compliant center
: Office of the Permanent
Secretary, the Prime
Minister’s Office
12 Agendas for e-Service (Cabinet Resolution on 3 August 2021)
Ultimate goals for e-Service
24/7 with faster, cheaper
and easier
Connected and collaborated
among organizations

9. GOOD GOVERNANCE FOR BETTER LIFE
www.opdc.go.th