The document provides a cover letter and resume for Ishbel Thompson, who is applying for a Property Administrator role and has over 15 years of experience in administrative and client support roles, most recently as a Commercial Agency Administrator. Her experience includes diary management, correspondence handling, property administration, and providing support to architects, directors, and executive teams. She is seeking a new role where she can utilize her strong organizational, communication, and client support skills.

1. Property Administrator | PA | Client Account Manager Ishbel Thompson
74 Yarmouth Road
Broome
South Norfolk
NR35 2PE
07771735138
va.missthompson@gmail.com
“I am a highly organised, enthusiastic and proactive individual with the ability to communicate at all
levels whilst maintaining a professional and personable manner. I understand the demands set on
senior personnel, and am astute in executing their requirements. I am a conscientious person who
enjoys the challenge of working to tight deadlines and, where necessary, have the ability to make
sound judgments aligned with the company's priorities. During my career and current role, I have
actively practised strong PA and property administration skills, with extensive experience in a fast
paced environment; I know I can offer the in-depth support that is required. I will offer a seamless
service, being the main point of contact, deal with all correspondence, manage busy changing diaries
and deal with all associated tasks.”
Commercial Agency Administrator
Arnolds Keys, Norwich
 Producing the bi-weekly one page commercial adverts and logging advertising
costs againstproperties for future invoicing
 Audio typing to prepare letters,invoices,marketing reports and sales
particulars
 Checking the Energy Performance Register and ordering energyperformance
certificates
 Compliance – ensuring thatwhen a property is taken on, the necessary
paperwork is provided to complywith Regulations
May 2016- Present
Technical Administrator | PA to Architects
NPS Property Consultants - Barron & Smith Architects
 PA to Architects at Barron & Smith
 Managementof City Council property assets via jointventure via Council
database systems (NPS)
 Reception duties for Townshend House
 AssetManagement
 Manage the new supplier process
 Collate Tenders and maintain communication with contractors
 Co-ordinate and collate all projectmanagementdocumentation for monthly
programme boards
 Monitor the performance ofcommissioned schemes and produce
managementinformation for action by the projectdirectors
Feb 2015 – Feb 2016
FTC
Team Secretary
Network Rail. Norwich
 PA and Administrative supportservice to the lead manager (LOM) and their
team
 Project transition to new system
 Rail staff rota, holiday and sick leave
May 14- Feb 2015
(Temp)
PA to Director of Financial Services
Circle Housing. Norwich
 Provision of comprehensive PA supportto the Director of Financial Services ,
Group Financial Controller and the wider Finance team of Directors
 Ensuring departmental and Financial information is readilyavailable
 Diary, time,email managementand deal with all incoming correspondence,
where appropriate,redirectand distribute remainder to other Managers for
action and gather information to respond accordingly
 Ensure the Board and Regulatory deadlines can be achieved
 Meetings,plans,minutes,actions,collate and arrange all meeting packs and
agendas.Recording and monitoring all actions and deadlines
 Events managementand team / business building events
 Objective setting and Performance Review management
 Updating and improving documents for customers and improvements to the
work flow system, communication and after care with customers and smarter
June 2012 – May
2014

2. working across internal teams to improve efficiency, VFM and maximise
existing resources
Satellite Network Operations Administrator/PA
Inmarsat Global. London
 Detailed diarymanagement.Working autonomously with constantly changing
priorities and deadlines
 Arrange complex international travel schedules and all travel requirements
 Electronic archiving of Satellite Data via Knowledge Tree
 Daily satellite data recording from France and Holland SAS stations
 Maintenance of Satellite movement reference files in the hub
 Scheduling meetings and teleconferences internallyand externally, domestic
and international
 Purchase orders / invoicing / purchase ledgers for budget control
 Meetings /conferences followed with reports and minutes,produced to a high
standard
 Act as the communication interface between the Executive Group and other
members of the Executive Team and their customers. Filtering and
responding to enquiries and providing detailed accountable information
 Develop presentations for key business events and co-ordinate associated
meetings and briefings
 Processing expense and purchase requisitions in line with accounting
procedures
 Collation and analysis ofmanagementinformation for senior managementreports
 Organisation ofcorporate hospitality,events, functions,meetings and conferences
November 2009 –
June 2012
CIM CERTIFICATE
Chartered Institute of Marketing
Birckbeck College, London
July 09 – Feb 10
Client Account Manager
ING Group Risk Insurance
Darling Harbour.Sydney. Australia
 Efficient managementofvaluable portfolio of clients including;CEOand
senior staffof; KPMG, AON, Ernst & Young and BT
 Arranging medical tests and procedures.Processing appropriately
through underwriting team
 Relationship management
 Building B2B Relationships with clients and future accountholders
 Supportinternal systems developmentfor improved work stream
 Co-ordinate and administrate new business process
 In depth learning ofproduct knowledge and medical terminology
 Answering complexqueries from partner agencies and staff,regarding
policy, medical requirements and results
 Producing itineraries,agendas and briefings for clientmeetings
September 07 – July
09
World Travel Jan 07 - Sept 07
PREVIOUS ROLES
Customer Services │Team Leader. Anglian Home Improvements,Norwich,Norfolk.
Assistant Secretary: All Hallows Conference Centre.Suffolk.
Oct 2005 – Jan 2007
Jan 2003 – Oct 2005
EDUCATION AND QUALIFICATIONS
CIM CERTIFICATE Chartered Institute of Marketing. Birckbeck College,Bloomsbury,
London
HND: Hospitalityand Tourism Management.Norwich City College.Ipswich Rd,
Norwich
A Levels. Norwich City College.Ipswich Rd,Norwich.Art: Historical and Critical ~
Communication Studies
10 GCSE’s A-C. Bungay High School. Bungay, Suffolk. Inc; English,Mathematics,
German,History, Geography, Art, Science
TEFL Certificate (Teaching English as a Foreign Language)
UK Driving Licence
July 09 – Feb 10
2003
2001
1998