Lito H Savvas has over 15 years of experience in customer service, operations management, and administrative roles. He currently works as an Order Management Coordinator at Straumann, where he processes orders, communicates with customers, and creates reports. Previously, he was a Call Center Supervisor at AAA Southern New England, where he supervised staff, handled member issues, and ensured roadside assistance calls were completed on time. He also has experience as an Administrative Assistant and in food service roles. Savvas holds a Film Scoring degree from Berklee College of Music and took psychology and sociology courses at Northern Essex Community College.

1. Lito H Savvas
15 Silverstri Circle
Unit 24
(978) 620-7214
Derry, NH 03038 eyebleve@gmail.com
Objective I ameager to work in a teamoriented environment and my ambition is to
be involved in an organization that will utilize my skills for advance and
growth opportunities.
Straumann
60 Minuteman Rd.
Andover, MA 01810
Order Management Coordinator
February 2015 - present
Position Summary: Support the Customer Service Department by controlling, tracking and reporting the
workflow of orders, creating and maintaining performance reports, and performing other tasks related to the
internal processes that support the efficiencies of the department. Interact with internal team members to assign
work and track progress on the completion of those tasks.
 Process incoming orders from USA and Canada in SAP.
 Constantly and efficiently communicate with Territory Managers and Regional Sales Directors
regarding orders.
 Process all credit and rebill requests using SAP.
 Maintain hardcopy records and storage systems in accordance with established Standard Operating
Procedures.
 Create and maintain daily reports on volume and assignment of workload, daily discounts
 Collect and track required paperwork for associated Strategic Customer Programs, such as Discount
Price Agreements, Rebate Letters of Agreement, Trial/Donated and Sample Abutment forms; creating
CRM activities with appropriate attachments.
 Submit lost/damaged package claims with FedEx/UPS, including credit to impacted customers.
AAA Southern New
England
NorthAndover, MA 01845
Call Center Supervisor
May 2006-July 2014
 Provide direct supervision, mentoring/coaching and leadership to all
Call Counselors and Dispatchers providing emergency road service to
AAA members.
 Identify and resolve member issues and take calls that call counselors
can't handle and be available when a call counselor needs assistance.
 Prepare and deliver written midyear and year end performance
appraisals.
 Trained new employees according to standard operating procedures.
 Provided feedback and coaching by listening to individual calls and
presented each call counselor with weekly call monitoring progress
reports.
 Identified performance inequities, training needs and developed and
delivered documented plans to achieve and exceed goals.
 Implemented disciplinary actions as required.
 Responsible for communicating policy updates and company
information through team meetings, huddles and one-on-one training
sessions.
 Demonstrated detail orientation, organizational, prioritization and

2. time management skills used to identify and resolve day-to-day
operation and employee relation problems.
 Ensured that road service calls are prioritized based on various
criteria (safety, weather, traffic etc.) and ensures that police and other
emergency calls are handled within established time frames.
 Demonstrated the ability to make sound decisions quickly, a very
strong service orientation and the desire to coach and develop team members
to achieve world-class roadside assistance and other services to AAA
members.
 Made optimal use of available resources to ensure that calls are
completed within estimated time or arrival, that resources were efficiently
deployed and routed and that correct equipment was dispatched to meet
member's needs.
 Continually monitored and updated the status or road service calls by
planning, assigning and directing work.
 Kept track of attendance and created and maintained files on each call
counselor as they related to attendance, production, and reviews.
 During non-traditional work hours, assumed final authority for
operations, service and miscellaneous issues.
 Demonstrated strong coaching, interpersonal and effective leaderships
skills. Professional, verbal and communication skills, organizational skills
and multitasking.
 Coordinated daily activities or the Call Center to ensure that shifts are
adequately staffed to meet department needs. Also created and posted the daily
break schedule for all call counselors and dispatchers.
AAA Southern New
England
NorthAndover, MA 01845
Administrative Assistant
January 2004-May 2006
 Provided administrative support services to the Director of
Automotive Services.
 Managed purchase orders, including authorization, executions and
resolution.
 Processed all member reimbursement requests including processing
and mailing reimbursement checks and letters.
 Created and delivered daily and monthly reports to upper
management.
 Responsible for answering a multi-line phone system and relaying of
messages.
 Assisted with copying, faxing, typing and word-processing.
 Responsible for creating and posting the Call Center and Fleet weekly
schedules.
 Ability to work independently and handle challenging and changing
workload.
 Made travel, meeting and event arrangements. Demonstrated strong
computer and Internet research skills, flexibility, excellent interpersonal
skills, project coordination experience, and the ability to work well with
all levels of internal management and staff, as well as outside clients and
vendors.
 Maintained supplies inventory by checking stock to determine inventory
level; anticipating needed supplies; placing and expediting orders for
supplies; verifying receipt of supplies.
 Filled in for senior executive administrative assistants as needed.
Pizzeria Eros
 Line and Pizza cook.
 Managing the register.

3. Haverhill, MA
Part time Cook
September 2001- June 2003
November 2011-Present
 Food preparation
 Training and mentoring new employees.
Berklee College of Music
Boston, MA
Film Scoring Lab Assistant
September 1998- June 2001
 Assisted students with equipment/software operation. Taught the students
troubleshooting skills to identify possible sources of malfunction and
better understand all concepts involved.
 Provided technical support for classes and helps maintain the equipment
and software within the department.
 Assist students with hardware/software operation and curricular
concepts.
 Ensured that hardware/software works properly at each lab station.
 Remained knowledgeable with all newly installed hardware/software and
its role within the curriculum.
 Administer the facilities during lab hours.
 Kept records of student attendance, policy infractions, and equipment
inventory.
 Ensure security of the equipment and facilities.
 Provide technical support to faculty for classes.
 Setup additional equipment for classes.
 Scheduled and monitored lab and recording studio time slots.
 Typed various teaching material as requested by professors.
 Assisted with special department/division events.
 Participate in coordinated projects with faculty.
 Made copies of music and videos as requested by students.
Education  Semmelweis Medical University, Budapest, Hungary
September 1994-1996
 Berklee College of Music, Boston, MA
January 1997-2001
Film Scoring Major
 Northern Essex Community College
September 2003-December 2003
Took classes in Psychology and Sociology.
Qualifications  Proficient in Microsoft Office Suit, SAP, Cisco, Lotus Notes and
more.
 10 years of experience as a supervisor.
 2 years of experience as an Administrative Assistant.
 Excellent multitasking and organizational skills.
 Attention to detail.
 Excellent verbal, written and interpersonal communication skills.