Charlene Dondlinger has over 7 years of experience in marketing and operations roles. She has a Bachelor's degree in Business Administration with a focus in Marketing from Southern Methodist University. Currently, she works as the Operations Director at the Dallas Observer, where she oversees operations and acts as a liaison between departments. Previously, she was an Account Manager at the Dallas Observer and also held an internship coordinating events. She has received several honors for her academic and leadership achievements.

1. Charlene Dondlinger
3212 Knight Street Apt #2 charlene.dondlinger@gmail.com
Dallas, TX 75219 (972) 880-5716
Education:
Southern Methodist University, Dallas, TX Graduated: August 2011
Bachelors of Business Administration in Marketing GPA: 3.8
Brookhaven College, Farmers Branch, TX Graduated: 2009 with Honors
Associates in Science GPA: 3.7
Experience:
Operations Director, Dallas Observer August 2011 – Present
• Oversee general Operations in the Media Sales Department at the Dallas Observer
• Act as liaison between the Business, Ad Production, and Sales Departments for deadlines and general
procedures to help ensure maximum efficiency and communication
• Track weekly sales numbers to budget, and help strategize ways to close revenue gaps over short periods of
time.
• Provide campaign recaps to clients, analyzing effective ad copy/creative, recognizing successful and problem
areas, recommend future marketing strategies
Account Manager, Dallas Observer June 2013 – Present
• Act as liaison between Senior Account Executive and clients regarding deadlines, appointments, ad design,
invoices, and other general follow ups
• Assist in “after sale” procedures such as ad builds, creative consultations, invoices, and deadlines
• Create advertising proposals that provide the best value for the client’s budget and marketing goals
Events Intern, The Women’s Museum: An Institute for the Future Feb. 2010-May 2010
• 20 hours per week, Work-Study program completed while full-time student at SMU
• Assisted Events Manager in booking and organizing various events
• Created proposals, contracts, and invoices for clients on behalf of the events department
• Directed facilities and vendors before, during and after events
Notable Skills and Experience
• Proficient in Microsoft Office Suite, excellent skills with Excel, Word, and PowerPoint
• Proficient in Customer Relations Management Software (CRM/Sugar)
• General familiarity with Accounting Software (DTI)
• Responsible for training Coordinator positions nationwide across Voice Media Group
• Created and currently maintain Sales Training Manual that is now used company wide
• Able to perform quality work under deadlines or pressure
• Excellent follow up skills and attention to detail
Honors and Awards
• Beta Gamma Sigma, Business Honor Society- 2010
• Tau Sigma, Honor Society for Transfer Students- 2010
• SMU Honor Roll for both Fall and Spring Semesters- 2009-2010
• Given Alpha Phi Omega Officer of the Year Award- 2008
• Became Certified Student Leader through National Student Leadership Training Program- 2008