Victoria D. Proctor is seeking a position that utilizes her financial product and services knowledge, customer service, and analytical skills. She has over 15 years of experience in banking and financial services roles. Her experience includes managing branch operations and cash flow, reviewing loan applications and credit reports, training employees, and providing excellent customer service. Proctor has a MBA in Accounting and a B.S. in Accounting from the University of Phoenix and Virginia State University respectively.
1. Victoria D. Proctor
4002 Treelodge Pkwy, Sandy Springs, GA 30350
vproctor17@gmail.com
678-525-4991
Career Objective
To utilize my education and work experience in a position that will allow me to exercise my financial
product and services knowledge, customer service, and analytical skills.
Accomplishments:
• Selected by management to participate on the Address Verification Improvement Team to
improve the verification process to reduce returned mail
Completed Presentation Advantage course - A dynamic 16-hour course helps make presentations more
effective, compelling, and persuasive and bring ideas to life.
Qualifications and Skills
• Proven strong leadership skills and work well under stress with multiple deadlines
• Ongoing demonstration of excellent oral and written skills, as well as being successful in
planning, organizing, and time management
• Highly skilled in cashing checks, accepting deposits, loan payments, and processing withdrawals
• Facilitate monthly team training refreshers
• Cross-train with the loan department by reviewing loan applications
• Provide peer to peer coaching/feedback and developmental assistance to increase quality results
• Proficient in Microsoft Excel, Word, Outlook, Access and Powerpoint
• Have thorough knowledge of Symitar
Employment History
Associated Credit Union, Norcross, GA
Bank Service Representative/Back Up Head Teller – September 2008 – Present
• Manage branch financial forecasting to obtain accurate cash shipments
• Review Equifax reports to determine membership eligibility
• Perform monthly branch audit to maintain branch accuracy
• Participate on the development team to improve current workflow
• Update and remove branch material using a records preservation schedule
• Assist customers with identifying and avoiding potential fraud
• Train new and existing employees on policies and procedures
• Communicate with other branches and departments while assisting members with daily banking and
financial needs
• Create and distribute team memos and statistics using Microsoft Word, Excel, Power Point, and
Outlook
• Develop customer relationships to identify their needs and suggest new products
SunTrust, Atlanta, GA
Financial Service Representative 2 / Teller Lead - March 2007 – September 2008
• Opened and closed business and personal checking, savings, money market CD, and IRA products
• Managed vault for the branch and a cash drawer of at least $50,000
• Maintained cash shipments in and cash shipments out of the branch
• Processed payments, deposits, withdrawals, cashier cheques, and money orders
• Thoroughly reviewed transactions for inaccurate information or inconsistency
• Assisted customer with detailed account information while providing excellent customer service
• Trained tellers on new policies and procedures
• Processed loan application and closing process
• Provided excellent customer service by answering or referring financial questions to appropriate sales
representative for bank products
2. • Offered reasonable solutions to assist the customer’s need
Proctor
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Bank of America, Macon, GA
Teller/Back Up Teller Coordinator – December 2005 – March 2007
• Supported small business and commercial banking accounts in a high intensity banking center
• Balanced and maintained vault in the absence of the Teller Coordinator
• Managed a cash drawer of at least $24,000
• Processed daily deposits, withdrawals and payments for banking customers
• Provided superior customer service to cross sale other bank products
• Ensured all banking policies and procedures are being followed
• Assisted with opening and closing banking procedures
Capital One Financial, Chester, VA
Financial Solutions Advisor – November 2003 – June 2005
• Discussed credit card account status and credit concerns with customers via phone
• Negotiated and set payment options for delinquent accounts
• Processed electronic payments
• Resolved discrepancies on customers billing statements
• Maintained and updated financial records
• Provided administrative support to immediate supervisor
• Created and distributed team memos and statistics using Microsoft Word, Excel, Power Point, and
Outlook
Education
MBA concentration Accounting – University of Phoenix, Phoenix, AZ
B.S. Accounting– Virginia State University, Petersburg, VA