Wendy Egan has over 30 years of experience in administration, project management, marketing, and communications. She has worked in both corporate and nonprofit roles, including positions at the Environmental Protection Authority, MOSH Australia, and BusinessSA. She has strong skills in areas such as event management, publishing, graphic design, and customer service. Wendy holds a Bachelor's degree in Communications and has extensive experience with Microsoft Office, Adobe, and web design software. She is seeking new opportunities that utilize her skills in administration, project management, marketing, and customer service.

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Wendy Egan
Unit 7 52-54 Dulwich Avenue, Dulwich, SA 5065
M: 0468 404 230 wendyegan0@hotmail.com
SKILLS PROFILE Drivers Licence/DCSI (2016)/ Police Clearance (Current)
Project Management / Business Management Skills
• 30+ years of proven administration and project management success
• Self-employed for a total of 18 years in publishing, multimedia, journalism, project management
and marketing
• Experience developing business relationships
• Marketing, computer-based multimedia
• Excellent skills in hospitality and public relations in regard to function co-ordination, hands-on
management, promotions and imaginative resourcing for facility use
• Strong interest in training and development, particularly in the field of Information Technology with
a focus on multimedia and desktop publishing
• Strong customer and stakeholder relations capabilities & negotiation skills
• Significant experience in marketing and communications, including graphic design
• Highly developed administrative skills in all aspects of office management
• Demonstrated professional verbal and written communication skills
• Excellent time management and organisational skills, ability to work under pressure
• Experienced in event management, publicity, and hands-on hospitality
Administrative
• Excellent organisational skills and the ability to liaise with staff at all levels
• Oral and written communication skills have been developed to a high level
• Independent and self-motivated, with the ability to motivate and supervise others
• Ability to assimilate new technical information and to put new techniques and ideas into practice
Computing Skills
• Advanced level Microsoft Office (including Excel and Access)
• Adobe Photoshop and Adobe PageMaker (InDesign)
• Microsoft Outlook (e-mail), Internet and World Wide Web
• MS Word and MS Works
• Microsoft FrontPage ’98 (Web page design)
• MS Publisher
• HTML (introductory programming at TAFE)
• Freehand, CorelDraw!
Customer Service Skills
• Excellent customer service and communication skills
• Effective organisation skills and ability to liaise with staff at all levels
• Demonstrated ability to effectively implement new techniques and ideas
• Experience in cold canvassing (with Yellow Pages and in promoting cosmetics)
• Fielding customer enquiries and problem-solving on the spot
• Providing service and follow-up in retail environment
• Hands-on customer service experience in hospitality and retail industry
• Understanding of quality customer service principles
• Provision of pertinent information in a clear and concise manner
• Delivering a positive result for customers
• Ability to be creative in providing solutions to customer’s needs and issues
• Ability to build long- term relationships on trust with a customer centric approach

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Education
1995 Bachelor of Communications, University of SA
Double Major: English Literature and Information Management (Computer Based Multimedia and
Electronic Publishing)
2000 Photoshop 5.0 Advanced Skills - Learning Laboratory, Adelaide
1999 FrontPage ’98 - Learning Laboratory, Adelaide
1993 Small Business Management Course - TAFE
1991 Cecil Teasdale-Smith Literacy Award - English Literature, University of SA
Professional Experience and Employment History
2016 Australian Meat Industry Council – Business Support Officer/Membership Officer – 3 months
Maternity Leave contract
• Administration and secretarial duties
• Preparation and collation of documents for Board meetings and membership meetings
• Preparation, authorship and editing of online newsletters, emails and publications including web and
Facebook pages
• Reception and customer/membership liaison
• Developing relationships with membership
• Event organisation (meetings, seminars, launches)
• Marketing and publicity for organisation
• Accounting – Debtors and creditors, banking, account reconciliation
• Database and member registration updating
• Membership and information packs – collation of and ensuring up to date material is available and
distribution of same
• Day to day monitoring of office stationery, cleaning and miscellaneous office supplies
2014-2015 – Various Volunteer Roles – (See bottom of CV)
2012-2013 Event Management & Administration Officer - Minimisation of Suicide Harm (MOSH)
• Undertook general administrative duties as required; banking, reception, etc.
• Supervision and organisation of volunteers
• Responsible for the publicity of MOSH via newspapers & other mediums
• Promotional duties included advertising MOSH courses, events and services
• Assisted with organisational fundraising (fashion parades, etc.)
2010-2011 - Caring for mother whom was subsequently placed in nursing home.
2010 BusinessSA – Commercial Support
• Responsible for the reformatting of corporate publications
• Reformatted Power Point presentations & associated documents in accordance with the new corporate
style
• Liaised and incorporated the knowledge/views of relevant Business SA staff and stakeholder
2009 - Due to a broken wrist in January 2009 and subsequent complications, I was unable to return to
work until early 2010.
2008 - Adelaide City Council – Project Manager – ASO5 - April-June (Westaff)
• Project managed the review and compilation of database and fees for encumbrances

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2007 - Publications Manager Communications Officer - Environmental Protection Authority, SA
• Produced high quality electronic and hard copy materials to support the Department, clients,
stakeholders, Directors and the Minister
• Established processing and tracking systems for all EPA publications & documents
• Chaired Branch and Publications Meetings
• Created a supplier network and data base of printers, editors, designers, and proof readers
• Assessed and rewrote Procedures, Policies and Guidelines
Achievements in role: Brought to “current” status, a backlog of over 60 publications, instigated policies and
procedures to maintain efficient and timely workflows into the future
2006 - Project Manager - Adelaide Western General Practitioners Network
• Authored, published and edited the Accreditation Manual to audit stage
• Liaised with board and executive as to guidelines and procedures
• Undertook daily administrative duties
Achievements in role: Completed Accreditation Manual within stipulated timelines
2005 - Advertising Account Executive - Adelaide’s Child Magazine
• Undertook sales and telesales duties
• Serviced Advertising agencies, Government, corporate and small business clients
• Liaised with and maintained relationships with all stakeholders
Achievements in role: Maintained and increased sales budgets
2002-2005 - Publications, Marketing, Administration Officer - Contract Roles Maxima Group
Temporary/contract appointments through various agencies (Hays Personnel, Alectus, TMP/Hudson,
Secretaire) Including long term assignments with:
• Publications Officer, Holdfast Bay City Council
• Administration Officer, Mitcham Council
• Marketing Department - Ernst & Young
• Reception/Schedules/Admin - Charterhouse Advertising
• Publications Editor - Immanuel College
In these roles I:
 Liaised with stakeholders, executive and staff for publicity and promotion
 Published internal and external newsletters and promotional material
 Assisted with daily marketing, promotional materials & database management
 Liaised with the executive and external stakeholders
 Assisted with the publicity and administration of EY Entrepreneur of the Year Award
1983-2002 WME COMMUNICATIONS (self-employed)__________________________________________
Computer based multi-media and Marketing, Advertising, PR Consultant, Publicist/Graphic
Design/Advertising and Marketing Strategies
I had a diverse client base: small, medium and large businesses including local and state government
(Client list provided on request)
• Graphic Design, Media buying
• Production of multimedia products
• Editorials, Writing of editorials for real estate agents for inclusion in Messenger, Sunday Mail and The
Advertiser
• Media releases and copy writing
• Karidis Corporation - Logo and brochure design, speech writing, and media releases.
• Conference and event organisation - NCETA (National centre for the Education and Training on
Addiction)

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2000-2002 - Print Production Coordinator Access College, Marden (DETE)
• Production of hard copy and soft copy (online document Unit producing hard copy and online texts
for the Open Access College, R-10 School, Senior Secondary School, and Outreach Education.
• Supervision of personnel (desk top publishers, graphic artists, editors, project managers, writers,
and multi-media unit) in the Print Production Unit producing hard copy and online texts for the
Open Access College, R-10 School, Senior Secondary School, and Outreach Education.
• Organisation of briefs, design specifications for texts; production of promotional material, and
stationery requirements
• Liaison with writers, graphic artists, schools, printers and clients
• Rebadging of Open Access College to Access College
1995 - Project Manager – WorkCover – Manage, design, programme and implementation of front end
data base for on-line library for in-house and public use
1995 - 1996 Asia Pacific Business Council for Women - Chair of Promotions Working Group,
Management Committee - (December 1995 - August 1996)
 Public relations and media liaison for the WASME/IFWE 5th International Conference held in
Adelaide in August 1996. Writing of press releases, media liaison, graphic design, printing
 Liaison with government and corporate Organizations for sponsorship
 Preparation of communication strategies and publicity for conference
 Preparation of proposal for World Wide Web site for conference and liaison with government
departments and corporations regarding sponsorship of site
 Publicist for “Open for Business” - NWS Channel 9, Adelaide Institute (TAFE and Small Business
Training Centre) Collaboration for multimedia training programme - May- September 1994
 Editorials for Sunday Mail, The Advertiser, Messenger Press for real estate agencies
1991-1994 Bachelor of Communications, University of SA
1990 Manager/Account Executive - The Jolly Times, Adelaide (Jolly Good Productions Pty Ltd and
Futurewell Pty Ltd) June 1990-February 1991
1989 Accounts Executive - D and N Graphics, Advertising Agency, Cairns
Sales, Public Relations and Marketing Consultant (12 month contract)
1988 – 1989 - June 1989 – Maternity Leave
1987 Regine’s Nightclub and Arkaba Hotel – Marketing Manager
• Primarily involved in re-opening of Regine’s and marketing thereof:
• National and Local Publicity, and Advertising and Promotions
• Co-ordination of Gala Opening Night, media releases
• Compilation of extensive corporate mailing, guest and membership lists from own network (media
and business)
1982 Touche Ross Management Services, Executive Assistant to Director
• Managed diaries, corporate entertainment, travel bookings
• Performed secretarial, word processing and daily administrative duties Publicist/Graphic
Design/Advertising and Marketing Strategies
• Corporate catering and entertainment
and concurrently, SANFL (South Australian National Football League) Hostess/Supervisor Restaurant and
President’s Rooms; Supervision of 200 seat restaurant and staff of 16 casuals during 1982 SANFL season
1978-1981 - Overseas working holiday – Working in London and as Travel Representative in Crete

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1971-1978 PA/Admin and Secretarial Roles
1976-1978 - Radio 5DN (Macquarie Broadcasting Network)
Secretary to Sales Manager, Promotions Manager and Sales Team
1975 - Delhi International Oil Co., Adelaide, Mining industry
Secretary to Project Development Manager, and Project Development team
1973-1975 - Kain & Shelton Transport, Mt. Gambier, Road Transport
Secretary to General Manager and Company Secretary
1971-1975 - Radio 5SE, Advertiser Broadcasters, Mt. Gambier
Secretary to Station Manager, administration, reception, copy writing, promotions, voiceovers
VOLUNTEER WORK
________________________________________________________________________
2016
• Royal South Australian Society of the Arts – Information Desk
• Festival of Ideas – Information Desk/Usher
• Conservation Volunteers – Weed clearing
• Amnesty International Norwood – Publicity/Hospitality
• Adelaide Wine Lovers Group – Organiser
• Adelaide Brunch Club – Organiser
• Chicks at the Flicks - Organiser
 Aus Aid - 2016 Election
 Unley Library - Home Delivery Services (driver and delivery)
 Transitions Film Festival - Publicity/Distribution/Door Person
2015
 Variety Club of SA – Volunteer, Christmas Party
 WOMAD Music Festival - Access Control Officer - WOMAD Festival, Adelaide SA
• Responsible for crowd/access control, general customer service & information services
2014
 Goodwood Institute, Adelaide Music Collective
• Undertook general customer service
• Responsible for ushering and ticket sales
• Liaised with musicians and relevant staff
 Urban Myth – Drama Group - Door person
 Adelaide Wine Lovers Group – Organiser
 Adelaide Brunch Club – Organiser
 Chicks at the Flicks - Organiser
BUSINESS REFEREES
Jill Chapman
MOSH Australia
Chairperson
Mobile: 0418857727
Email: www.moshaustralia.org.au
James Ainslie
Employment Consultant
Your Employment Success
Level 1, Mark Oliphant Building
5 Laffers Drive
BEDFORD PARK, SA, 5042
james@youremployment.org.au
0432087686