This summary provides an overview of the applicant's background and qualifications: The applicant has over 20 years of experience in customer service, project coordination, graphic design, and sales management. She has expertise in client satisfaction and managing workflow efficiently and creatively. She has strong communication skills and the ability to learn, manage, and train. The applicant has an Associate's degree in graphic design and is proficient in various design and office software. She has worked in customer service, design, and permit coordination roles for various sign and printing companies.

1. L. Erin Miller
148 Commons Way
Goose Creek, SC 29445
305.335.1489
leslie.glassfish@gmail.com
Summary
• Polished, team-oriented customer services and office professional with over 20
years of experience in client success, project coordination, design and sales
management.
• Expertise in client satisfaction, graphic design, and managing work flow with an
efficient and creative problem-solving approach.
• Strong communication skills with drive and ability to learn, manage, and train.
• Proven ability to quickly learn new systems and technologies.
Education
• The Art Institute, AA Graphic Design 2009
• Dean’s List, 3.8 GPA
• Focus on creative solutions, logo design, layout, and client communications
Computer Skills
• Advanced training in Adobe Creative Suite CS3 – CS6, Proficient in Illustrator
• Daily use of Outlook, Salesforce, Client Management Systems, and Web applications
• Knowledge of Apple Works, Dreamweaver, Flash, and FlexiSign
• PC literate Windows 7 environment. Mac literate OSX 10.11
• Knowledgeable in Microsoft Office for Windows and Mac Platforms, advanced
knowledge of Word and Acrobat
Additional
• Notary Public for South Carolina – Commission expires 2025

2. Work History
Anchor Sign, Inc. - Charleston
August, 2014- Present
Permit Coordinator
Client Support
• Support National Clients by facilitating permit procurement while meeting specific
opening deadlines. Some of the clients I work with are CVS, Home Depot, and Petco.
• Build relationships with government agencies in multiple municipalities across the
country to create and follow effective permit authority procedures.
• Efficient and deadline-driven time management, with a focus on clear
communication with my internal team, nationally recognized clients, and
government agencies.
• Utilize organizational, client management, and communication skills to manage an
average of 150 projects simultaneously.
Internal Work flow
• Utilize organizational, client management, and communication skills to manage an
average of 150 projects simultaneously.
• Prioritize and multitask efficiently in a fast paced, high volume office setting
utilizing a variety of software and client management system.
• Utilize Outlook calendars for scheduling and follow up tasks to meet concurrent
client deadlines.
• Create departmental procedures utilized by coordinators to meet guidelines for
individual nationwide governmental municipalities.
CreateSpace (an Amazon company), North Charleston
October, 2013- August, 2014
Design Coordinator
Client Support
• Effectively communicated technical requirements and portal navigation to
clients.

3. • Scheduled daily one-on-one consultations and client contacts.
• Provided customer guidance, solutions, and support to facilitate an exceptional
customer experience.
• Addressed customer dissatisfaction in a timely manner. I was Assigned multiple
escalated clients and successfully solved their issues and restored confidence in
our brand.
Internal Work flow
• Created a new customer facing document, utilized on all illustration services to
increase customer satisfaction and decrease client and designer contacts.
• Met Project Team goals daily to keep client services on track for promised
completion dates.
• Responsible for product quality audits, vendor outsourcing, and client account
management.
• Coordinate project responsibilities and maintain project time lines and
department revenue goals.
The Sign Chef, North Charleston
2010-2013
Creative Services Coordinator
Graphic Artist
Customer Support
• Conducted live-design sessions utilizing gotomeeting.com for real-time
consultations and on-demand design.
• Relayed pertinent information to other designers, production, vendors, and
customer service to ensure customer satisfaction from concept to final product.
• Maintained an efficient work flow through multi-departmental coordination and
daily client follow-up.
• Used a Client Management System to track and maintain relationships, initiate
new orders, and troubleshoot existing orders.
Internal Work Flow
• Sought out, vetted, and worked with third party vendors with mutual customers
to complete projects successfully and on time.
• Setup and quality checked all digital print files, set files up for production and
routed the files to the appropriate printers.
• Identified printing errors and helped maintain three large format printers.

4. Chico’s, Charleston and Mt. Pleasant
2007 – 2010
Assistant Store Manager
• Served as technology trainer on new software and implemented new
register functions.
• Maintained brand standards through daily and monthly store visual updates
and store sets.
• Assisted with hiring, training and management of staff.