1. Shivani Karan Singh
Mobile: +91 9885496836 Email: shivanikaransingh@gmail.com
Career Objective
Seeking assignments where I can effectively implement and develop my skills while adding
value to the organization
Professional Summary
• Currently a Team Lead and with experience in Publishing & Editorial duties
• A certified trainer with the Learning and Development team
• Experienced in business development and vendor liaison
• Ability to diffuse highly charged situations and display a result oriented attitude with
strong determination
• Adept at organizing events and managing vendors
Core Competencies
• Planning and Preparation
• Leadership
• Corporate Communications
• Trainer
• Publishing
• Event Management
• Operations Management
• Vendor Management
• Business Development
Organizational Experience
Thomson Reuters (June 2009 – Till Date)
Roles handled at Thomson Reuters
• Team Lead – Current Role
• Process Quality Lead
• Sr. Publishing Specialist
Team Lead, Legal-Editorial, Thomson Reuters
Responsibilities:
• Create an environment oriented to trust, open communication, creative thinking,
and cohesive team effort
• Provide the team with a vision of the project objectives
• Motivate and inspire team members
• Facilitate problem solving and collaboration
• Involve in recruitment of Publishing Specialists
• Establish good stakeholder relationship and liaison with U.S. counterparts
• Undertake/contribute to performance reviews
• Monitor quality levels of process deliverables
• Being an effective people manager and engage in development of the team
• Liaise with external and internal vendors
• Interacting with stake holders and identifying bottle neck situations and providing
support
• Allocating projects and assignments
• Conduct one on one’s and provide them feedback

2. • Monitoring Project status
• Providing timely feedback
• Updating monthly scorecards
• Preparing monthly reports
• Maintaining Error report and providing solutions
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task
accomplishment, issues and status
• Serve as a focal point to communicate and resolve interface and integration issues
with other teams
• Work with functional managers and the team sponsor to obtain necessary resources
to support the team's requirements
• Escalate issues which cannot be resolved by the team
• Provide guidance to the team based on management direction
• Ensuring smooth delivery of the project
Certified Trainer with the Learning and Development Team, Thomson Reuters
Responsibilities:
• Conducted workshop on Presentation Skills, how to be a good presenter
• Conducted Induction sessions for the new joinees
• Facilitated sessions on Influencing and Negotiations Skills, Time Management,
Business Etiquettes
• Draft all communication emails regarding the Learning plan for the entire site
• Develop, document and revise courses per standardized course development
process
• Work with department supervisors in the coordination and set-up of
work schedules and on-the-job training sessions
• Work with course developers to provide them with necessary information,
written instructional materials, training aids, handouts for classroom and hands-on
training sessions, application exercises, presentation materials, and other training
support tools and documentation
Customer Sales Executive, ITC Kakatiya (Nov 2008–May 2009)
Responsibilities:
• Ensure guest/client has a comfortable stay at the hotel
• Responsible for conceptualizing and managing a diverse range of customer retention
campaigns and initiatives
• Provide guest support
• Maintaining bills
• Form direct contact Client Relations
• Deal with comments, questions or complaints from customers while consistently
monitoring customer service
• Providing help and advice to customers using the organization’s products or services
Academic Qualifications
• B.A. (Mass Communication) from St. Francis Degree College, Hyderabad, 2003-2006
• Intermediate from St. Francis College for Women, Hyderabad,
• Class X from St. Ann’s High School, Hyderabad,
Achievements
• Awarded Spotlight award and Extra Miller award for being the best performer in TR
Legal
• Recognized and awarded for the customer service provided at ITC Kakatiya
Other Profiles Held
• Worked on “Averti” an event organized for process awareness for the entire site

3. • Member of the Employee Engagement Committee, handle all internal communication
• 2013 Six-sigma Yellow belt training
• Freelance Anchor and Script Writer
• Presented shows on All India Radio on Opinion Poll on Peer Pressure, War of Words –
Dress Code for College, My kind of Music
• Voice Modulation for Short Cuts
• Assistant, Administration Department, ETS NAC Test
• Event Coordinator, Solutions Pvt. Ltd.
• Assistant, Media Production Department, Educational Multimedia Research Centre
Personal Details
Date of Birth : 18th
October 1985
Address : 8-2-120/110/1, Nandi Nagar, Road no. 14, Banjara Hills,
Hyderabad.
Languages Known : English and Hindi
Other details : 10 years B1 visa on individual name till 2023 (Visited New York for
knowledge sharing)