Technical suport

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Technical Skills (1)
Software Skills
Chapter 3: ………..

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A technical skill is the ability to carry out a task associated
with technical roles such as IT, engineering, mechanics,
science or finance. A typical technical skill set might include
programming, the analysis of complex figures or the use of
specific tools. Software skills and hardware skills
Technical Skills

3. Technical Skills : software skills
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Some technical skills employers are looking for include :
 Programming Languages
 Microsoft Suite
 Operating Systems
 Project Management
 Cloud Computing
 Technical Writing
 Artificial Intelligence
 Cybersecurity
 Social Media
 Design and Video Software

4.  Programming skills are not just reserved for developers.
Other IT staff, such as customer service teams or project
managers, need to have a basic understanding of
programming to support customers or coordinate projects
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1- Programming Languages

5. Examples include:
 Java/JavaScript
 CSS
 HTML
 Python
 SQL
 C++
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6. Experience in Microsoft Office, one of the most popular
office software programs, is required for a vast number of
roles, from administration up to management across
virtually all industries .
Certification is available for mastery of different Microsoft
Office functions, which is a good way for you to
demonstrate your level of knowledge.
Microsoft Office includes the following programs:
 Word
 Excel
 PowerPoint
 Outlook
 Access 6
2. Microsoft Suite

7. 3. Operating Systems
If you are looking for a role in IT, cybersecurity,
programming or software development, then you need to
know how operating systems work.
You can choose one of the main operating systems like:
 Windows
 MacOS
 Linux
Or focus on Android and iOS operating systems for
mobile app development
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8. 4. Project Management
 Project managers are required in every industry from
construction through to digital design.
 Knowledge of project management is one thing but being
able to demonstrate efficient use of the more popular
software systems for project management will make a
difference.
 These might include:
 Monday.com
 Asana
 Microsoft Teams
 Slack
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9. 5. Cloud Computing
Businesses are using the functionality and scalability
of cloud computing to help with everything from remote
storage to creating APIs and apps, and if you are looking to
land a role in web or software development – or anything
IT-based .
 Microsoft Azure is a popular choice for cloud storage,
computing and API creation, while Amazon offers AWS.
 Both of these options have specific certifications that can
be studied for, so you can show your level of skill on
your resume if you can achieve a certification
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10. 6. Technical Writing
Technical writing is a skill that combines deep technical
knowledge with the ability to write clearly and concisely.
 Technical writers take their knowledge about a specific
technology, product or service and use that knowledge
to create written materials like operating manuals, user
guides, repair instructions or even marketing materials.
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11. 7. Social Media Skills
 Specifically relevant for people who work in marketing
and promotions, mastery of the various social media
platforms makes an applicant a great choice.
 Different strategies are needed to maximize exposure on
the different social media sites; things that work well on
Instagram might not work as well on Facebook, for
example.
 There is also a skill in making the most of LinkedIn,
which is a social network designed for professionals in
the world of work
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12. Social Media Skills
 here are also various software platforms that are used by
social media managers to help schedule and edit social
media posts. You may be required to show that you are
comfortable using some of the following:
 Canva
 Adobe Photoshop
 Hootsuite
 Sprout Social
 Google Analytics
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13. 8. Artificial Intelligence
 Another niche technical skill, experience and knowledge
of the world of artificial intelligence (AI) is becoming
more and more needed in software and web
development businesses.
 Skills in AI encompass programming language
knowledge as well as understanding of neural network
architectures, data analysis and engineering, and
hardware development
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14. 9. Design and Video Software
 If you want a career in a creative industry, you will need
to be able to use the right video and design software that
will allow you to make what you imagine come to life.
 a high level of skill in the most popular editing programs
is needed – and that is the Adobe suite.
 Adobe Photoshop and Adobe InDesign are the two
biggest names in design and photo editing, to the point
where we refer to any edited picture as being ‘Photo
shopped’.
 For video editing, even major film and TV production
teams use Adobe Premiere Pro, so mastering this
software will give you the skills
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15. 10. Web Development
 very thing is online now, and web development is a
career path that is still very much in demand.
 Great web developers have several technical skills in
different areas, and while some are generalists (known
as ‘full stack’ developers), most choose to focus on one
area of web development and become an expert.
These areas include:
 HTML/CSS/JavaScript
 WordPress/Wix/Squarespace
 Debugging
 GIT/Github
 Back end developing
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16. 11. Cybersecurity
 an increasingly digital world, cybersecurity is an area of
great concern among many business owners.
 Data breaches can have a devastating impact on a
business, from loss of customers through to irreparable
damage to the reputation of the company.
 As a result, demand is increasing for technical security
specialists.
 Security management is a technical skill where
specialists develop the knowledge to identify loopholes
in systems, pinpoint any vulnerabilities and tailor
practices to strengthen the way in which information is
managed.
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17. Summary
 Technical skills are a necessity in the workplace, and, by
ensuring that you have some skills relevant to your
chosen career, you can stand out from other candidates.
 The benefit of technical skills is that you can learn and
improve them every day, and, in many cases, work
towards some form of certification or qualification.
 This makes it so much easier to show potential
employers your level of knowledge, skill and proficiency
to solve their technical needs
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18. The End
Thank you
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