The document discusses the role of a change agent in managing organizational change. It defines a change agent as someone who executes change in a company. Key responsibilities of a change agent include counseling, educating, supporting, and researching. Effective change agents are able to enable people to work through change, increase ability to manage future change, communicate well, have business knowledge, and manage resistance to change. Skills like influence, confrontation, listening, analysis, and humor are important. Techniques for managing change include gradual introduction, focus on training, and communication. Activities contributing to effective change management are motivating change, creating vision, developing support, managing transition, and sustaining momentum. The role of a change agent remains complex due to

1. I N ST I T U T E O F M A N AG E M E N T
ST U D I ES , I N D O R E
Presentation on :How the change agent handles the
situation during change in the organisation
Submitted to :

2. Introduction
• Oxford dictionary defines change as “an act or process
through which something becomes different”.
• Resistance to Change
The comfort zone of individuals is a state of known. An
organizational change however forces them to move
out of this comfort zone and may arouse anxiety and
insecurity leading to an unconscious defence
mechanism respectively resistance. The result of this
resistance is an obstruction and delay of the change

3. Change Agent
Change agents are those people in a company executing the change.
• Role of a Change Agent
Counselling
Educating
Supporting
Researching

4. Characteristics of an Effective Change Agent
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Enabling people to work effectively as they plan, implement and experience
change
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Increasing people’s ability to manage future change
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Superb communications ability – in all directions
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Knowledge of the business; products/services and core work processes keeping a
business perspective – both macro (mission/vision) and micro (what line
managers cope with)
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Planning and project management skills
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Ability to tolerate ambiguity
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Managing resistance

5. Skills required for the ideal Change Agent
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Influence others
Confront difficulties
Listen well and emphasize
Recognize own feeling
Conceptualize and analysis
Mobilize support for change
Teaches and monitors others
Maintain a sense of humor and manage stress.

6. Techniques to Manage Change in an
Organization
Introduce change gradually
Focus on training
Communicate

7. Five Activities Contributing to Effective Change
Management
1. Motivating Change
2. Creating Vision of Change
3. Developing Political Support
4. Managing the
Transition of Change
5. Sustaining Momentum
Effective Change
Management

8. • The role of the change agent remains a tough and often complex
role dominated by some very untidy practical issues that range from
uncertainty, politics and power to downright ambiguity.
• Changes usually trigger resistance of some sort which might not be
beneficial to the everyday work. Change agents should have a well
structured plan in their head how the change process is going to
evolve and are sensible enough to grasp uprising resistance.
• Thus summing up, the role of change agent includes:
Introducing the change
Coordinating the change
Preparing people for
change, including offering
trainings
Evaluating the change
process
Dealing and soothing
resistance against
change