Change is more difficult in today's environment. Companies are under great levels of inspection and have diverse generations of Milennials, Gen X and Boomers. This overview takes business leaders through key points that must be addressed by all stakeholders and staff.
LERNER Change Management: A Journey Planner 10-2013LERNER Consulting
Change Management is a journey. Understanding the root cause of change and building a comprehensive plan is essential. Keeping change alive and on track is more difficult than simply stating the goal. It may seem counterintuitive but change is not self-sustaining. A plan that is equal parts roadmap, process, technology and systems with well-developed communication themes is necessary. It needs to be nurtured with active support and management guidance. If that weren’t the case, incumbents would always be re-elected.
three phase of change,management of complex change,organizational change, Kotter eight steps, Bullock and batten, planned change,machine political organism, beckhar and harris change formula organism, kotter eight step with example
Introduction to Change Management for MBAsPaul Gibbons
A three hour lecture covering resistance, resilience, stakeholders, complexity, and involvement. The complexity section is somewhat more advanced than the rest - covering technical, social and dynamic complexity.
The Agile Learning Organization - Dave Litwiller - Sept 17 2020 - PublicDave Litwiller
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- Enhance organizational learning capacity and agility
- Build connective capacity across functions and time horizons, to counter tendencies toward silos
- Develop leadership bandwidth at all levels to expand institutional capability for productive change
Leading Transformation and Accelerating Change at Scale - Apr 20 2021 - Dave ...Dave Litwiller
In response to a burst of requests from the scale-up community for help working through the issues with larger magnitude change initiatives, here is a set of highlight thoughts and preferred approaches.
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LERNER Change Management: A Journey Planner 10-2013LERNER Consulting
Change Management is a journey. Understanding the root cause of change and building a comprehensive plan is essential. Keeping change alive and on track is more difficult than simply stating the goal. It may seem counterintuitive but change is not self-sustaining. A plan that is equal parts roadmap, process, technology and systems with well-developed communication themes is necessary. It needs to be nurtured with active support and management guidance. If that weren’t the case, incumbents would always be re-elected.
three phase of change,management of complex change,organizational change, Kotter eight steps, Bullock and batten, planned change,machine political organism, beckhar and harris change formula organism, kotter eight step with example
Introduction to Change Management for MBAsPaul Gibbons
A three hour lecture covering resistance, resilience, stakeholders, complexity, and involvement. The complexity section is somewhat more advanced than the rest - covering technical, social and dynamic complexity.
The Agile Learning Organization - Dave Litwiller - Sept 17 2020 - PublicDave Litwiller
Adapting Organizational Capabilities in Scale-up Technology Businesses to Thrive in the Strategic Environment using the Principles of TQM
- Enhance organizational learning capacity and agility
- Build connective capacity across functions and time horizons, to counter tendencies toward silos
- Develop leadership bandwidth at all levels to expand institutional capability for productive change
Leading Transformation and Accelerating Change at Scale - Apr 20 2021 - Dave ...Dave Litwiller
In response to a burst of requests from the scale-up community for help working through the issues with larger magnitude change initiatives, here is a set of highlight thoughts and preferred approaches.
Managerial Decentralization in Growth Stage Technology Companies - Dave Litwi...Dave Litwiller
This is the latest installment in the series on functional, corporate and leadership development in high growth, scale-up stage technology businesses.
This piece focuses on how to do managerial decentralization, when a business becomes large enough and diverse enough to benefit from organizing into multiple semi-autonomous divisions or business units.
This was a presentation given by Penny Hubbard-Brown and Stephen Wong of Mace to the APM Hong Kong branch membership and guests. The presentation was entitled 'What is proactive project management?'
TetraPak Develops Change Management SkillsBrad Power
Packaging company TetraPak responded to increasing change by developing one common approach to change management, then rolled out training and deployed transformation experts. How do you build change skills in your organization?
These slides highlights the importance of positive leadership in project management. It covers the definition of leadership, impact of leadership on the organization, leaders vs. managers and the role of leadership during the project life cycle.
This event, held on 26 May 2021, looked at what change management is all about using real life case studies to illustrate key points and learnings.
Presenter: Donna Unitt
You also learned about how you can improve the change capability of your organisation, your teams and individuals.
A lot of what we as project managers do are transformation and change projects that involve people working and behaving in a different way in a new world. Change Management is key to embedding any change.
This session got you to think about your approach to change management in project environments.
https://www.apm.org.uk/news/how-does-change-management-enhance-project-success-webinar/
This was a presentation given by Penny Hubbard-Brown and Stephen Wong of Mace to the APM Hong Kong branch membership and guests. The presentation was entitled 'What is proactive project management?'
TetraPak Develops Change Management SkillsBrad Power
Packaging company TetraPak responded to increasing change by developing one common approach to change management, then rolled out training and deployed transformation experts. How do you build change skills in your organization?
These slides highlights the importance of positive leadership in project management. It covers the definition of leadership, impact of leadership on the organization, leaders vs. managers and the role of leadership during the project life cycle.
This event, held on 26 May 2021, looked at what change management is all about using real life case studies to illustrate key points and learnings.
Presenter: Donna Unitt
You also learned about how you can improve the change capability of your organisation, your teams and individuals.
A lot of what we as project managers do are transformation and change projects that involve people working and behaving in a different way in a new world. Change Management is key to embedding any change.
This session got you to think about your approach to change management in project environments.
https://www.apm.org.uk/news/how-does-change-management-enhance-project-success-webinar/
This tutorial presents an overview of integrating change management and project management, including data and findings from 822 change practitioners and project leaders around the globe who participated in Prosci's Best Practices in Change Management benchmarking study.
Effective change management walks you through how change was effected in two instances with specific objectives. This is based upon actual experiences and the reader can therefore glean very practical strategies and approaches that make sense to him or her.
Prosci Webinar - How to Integrate Change Management and Project ManagementProsci ANZ
For changes to deliver results and outcomes, structured approaches are needed for both the technical side of the change (through project management) and for the people side of the change (through change management). The technical side ensures that solutions are designed, developed and delivered effectively. The people side ensures that the solution is embraced, adopted and used proficiently. These two complementary disciplines share a common objective - to improve the performance of the organisation by implementing a change. However, bringing these two disciplines together can sometimes be challenging. This webinar looks at how to integrate change management and project management across five dimensions to deliver benefit realisation and a unified value proposition for change.
Research has shown that top performing organizations that practice project portfolio management (PPM) and IT Governance have a 40% greater return on IT investments than their competitors. During this presentation the speaker will cover tips and techniques such as:
•Portfolio Optimization practices that work
•How to categorize your PPM inventory
•Understanding the difference between project reviews and portfolio management reviews
•How should risk management impact your PPM environment
•What Top 3 soft skills must PPM managers develop
•RACI for PPM Governance
To learn more: http://developingaculturethatworks.com/
Project Cost Management includes the processes involved in planning, estimating, budgeting, and controlling costs so that the project can be completed within the approved budget.
"Presentation on Developing Leadership Skills. Learn how to
Develop leadership skills. These PDF's are available for all
VEDA students for free on www.veda-edu.com"
60-70% of change initiatives fall short of expectations because leaders have "institutionalized Underperformance." By creating a "Learning Organization," yours need not be among them.
Senior executives facing radical change can either:
Defer crucial decisions;
Engage (and train) external consultants, OR;
Leverage tomorrow's leaders to build the "Learning Organization" of tomorrow
Lead their organizations to achieve greater than $350 million in financial benefit
Resolve significant organizational pain points
Radically transform culture
Develop the leaders of tomorrow as together they create the future-state
Organizational Change Management presented by Hany Sewilam AbdelHamid, Leading Change and Making a Stick where you can improve your internal and external environment and change the process of MD.
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
Discover the secrets of managing the people side of change in content projects. This presentation will help you:
• assess and prepare for the impact the change will have on your team and your company
• set up a sponsorship network that has your back and does your bidding
• help resistors move through the change so they don’t sink the ship (do it right and they’ll float your boat).
This presentation is relevant both for agency and in-house content strategists, whether you’re struggling with post-implementation quality decline or are setting off on a brand new project.
What is Research? What are the basic steps in Research? Who are Internal and External Research Consultants? Types of Research with business examples.Advantages and Disadvantages of Internal and External Researchers
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Standardized template for creating a description of the work a consultancy has done for client work. Often consultants write the case study from their perspective ("Here's what I achieved"). This is meant to address what the client achieved through this effort.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
2. 1
Overview
• Arguably the two greatest ideologies of the 20th century were
– Management
– Globalization
• Management enabled us to run businesses in multiple locations and geographies
• Globalization changed the way we interact, purchase and think about supply
chains
• Technology comes into play and is largely successful because of the role it plays as
a change agent
• These are the catalysts to “Projects” and the change they create
1
3. 2
Overview (Cont.)
• Project managers are often the greatest catalysts for change
• Yet they are split or conflicted as to their responsibility
• Change activities must go hand-in-hand with delivery
elements
– Run them in parallel
• Not all projects are right for a full change management
program
2
4. 3
3
“It is good to have an end
to journey toward; but it is
the journey that matters, in
the end.”
Ernest Hemingway
5. 4
JCPenney “An Unexpected Journey”
4
• Johnson not addressing anyone in particular with his
approach
• Those in charge of communication (middle managers, PR,
Marketing) removed before a new strategy was put in place
• Media was highly critical but no responses from
management
• “Lurching” within the strategy
• Think of yourselves as the CEO of your project
JC Penney was an interesting case study for change. A high-flyer who
had created an evolutionary approach for Apple was brought in to
review an iconic brand.
6. 5
A Journey, not a Destination
• Change management starts at the beginning of a project
– It needs to occur throughout the project and measured for effectiveness
– If you bring it in during the project, you must overcome
• Objections
• Habits that have already formed
• The (dreaded) status quo
• Listen
– “I don’t know what’s going on but what I hear isn’t good”
– “I thought you meant…”
• It’s often what you pick up and learn along the way that’s most important
• Needs change, events happen, priorities shift
– Having a route to your destination allows for course corrections
• The problem with JCPenney’s change was not setting the expectation of shoppers for the
coming changes. Brands are especially difficult to just “pick up” and run with it
5
7. 6
Growth vs. Transformation
• There are two fundamental types of change management projects
– Growth
– Transformation
• Growth
– Adds to the way we are doing things
• Transformation
– Changes the way we are doing something in holistic fashion
• Both require resetting of expectations
– Inform and manage your stakeholders
6
8. 7
Change via Constructive Disruption
• Start with the root cause of the change
• Technology projects are especially disruptive in nature.
– They break the status quo in order to enable advances
• A method and planned set of communications must be laid
out to enable success
10. 9
Change Enabled by Constructive Disruption
• Uncover
– Discover without trying to understand
• Examine
– Take apart and understand the need
• Prepare
– Develop a solution and material that supports the need
• Satisfy
– Present the solution to the need
• Learn actively/passively
– Supporting process through knowledge acquisition
9
11. 10
Phase I – Uncovering the need
• What’s the motivation behind the change?
• It’s almost never technology. Inspect
– People
– Process
– (Operational) Systems
• Healthcare Exchanges
• Loan Origination
– Economic
• Have you identified the themes?
– Regulatory or compliance needs
– “We need to grow market share”
– “Too much waste in our product development initiatives”
– “We’re behind innovators in our space”
10
12. 11
Journey Planner
• Assess
– Understand environment (People, process, behaviors, beliefs)
– What is influencing and creating the need?
– What are analogies from like problems in other areas?
– How does the organization behave under change?
• Observe
– Listen
– Question
– Interact (Be here; now)
• Organize
– Develop a vocabulary
– Create a matrix of what was uncovered
– Build a semantic map of opinions, beliefs with examples
– What is unexplored?
– What don’t you know?
• Don’t make any judgments, yet
11
“Don’t arrive before you get there”
Lesson #26
13. 12
Change Assessment
• Review outstanding cultural issues with members of the Management team
• Conduct Skill vs.Will assessments
• Interview project participants to understand their perspective
• Identify change agents and candidates for re-purposing amongst the
groups
– Work with them to understand and address cultural issues
• Develop action plans to address the issues
• Place emphasis on those areas felt to be most at risk through
– Communications
– Training
– Tangible performance metrics
– Incentives
– …and penalties.
14. 13
Skill vs. Will
• Ask “Who?” early on
• Get to know all the users involved
in change
– Think about it like jury selection
• Identify the “WIFM”
– “What’s in it for me”
• Don’t underestimate emotional
investment or intelligence
• Understand user sentiment
15. 14
Help Users: “Where do I fit in?”
• Change is the New Normal
• People want to know how they remain relevant
– Penney’s employees didn’t know where they fit in the new order
• Customers were confused
• Inadequate communication and communication mechanisms to the new
customers
• Help the users with “Where do I fit in?”
– Audience engagement – Empower, guide and reward
– Training
– Role redefinition
– Timing
16. 15
Deploy Your Change Agents
• Deploy Change Agents to work on
– Socializing awareness and promoting change
– Encouraging behaviors that support new systems
– Gaining a breakthrough in knowledge
– Altering the current mode of thinking
17. 16
Chaos Group Then/Now
• Lack of User Input
• Incomplete Requirements
• Changing Requirements
• Lack of Executive Support
• Technology Incompetence
• Lack of Resources
• Unrealistic Expectations
• Unclear Objectives
• Unrealistic Time Frames
• New Technology
• Direct User Input
• Prioritized Requirements
• Aligned Requirements
• Clear Executive Support
• The Right Technical Skills
• Effective Resourcing
• Aligned Expectations
• Aligned Objectives
• Credible Delivery Plan
• Current Technical Skills,
Architectures and Frameworks
*The Standish Group 1994, 2004
Drivers of success and #Fail*
19. 18
Develop a Semantic Map
What the CEO said What the Team said
• Early stage company
– Social media company
– Well known CEO
– Team leaders with deep domain
experience
Semantic maps visually identify
what’s topical and top of mind
in the team’s thought process
20. 19
Root Cause Analysis for Change
• Start with Process Maps at Level 1 or
2
– Define business needs and
handoffs between functional
units
• “Run the business” – Level 3 and
Level 4 maps
– Define responsibility at the
individual role level
Best practice: 90% Process 10% Common Sense
Identify the
groups involved
21. 20
Root Cause Analysis for Change (Cont.)
• Identify how specific business
processes will be integrated near
and long term
– Help improve communication and
understanding
– Define hand-offs between groups
– Define roles and responsibilities of
the groups during project initiation
phase
– Define workflows
– Indicate control points, where
applicable
Best practice: 90% Process 10% Common Sense
Identify the
groups involved
22. 21
Phase II – Examine
• Analyze
– Take apart and categorize
– Discover elements (reduce simplest form)
• Methods
• Properties
• Attributes
– Discover relationships in simplest form
• Isolate and address issues
• Re-organize
– Refine vocabulary and system of classification
(taxonomy)
– Refine relationship map (semantic map)
• Exercise parts of the need
– Examine for consistency in statements, processes
and elements (are they in simplest form possible)
in context of problem statement
– Example consistency in context of larger scope
– Examine outcomes
– Observe and record
• Research
– Find related or useful data, information and
beliefs
– Find related and undiscovered parts of the need
– Combine with data/elements previously
discovered
23. 22
“Influence Only” Change
• Have specific examples to discuss
• Make it about the numbers
• Demonstrate sensitivity
• Work backwards from dates and milestones
• Behavior change is a lot like marketing
– It requires reinforcement
– Frequent messaging
22
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We’re&like&three&different&
companies&
We&have&no&direc7on&from&
execu7ve&leadership&
Priori7es&change&almost&daily&
We&have&no&technical&direc7on&
I&love&this&company&and&its&poten7al&
24. 23
Mapping The Change Journey
• Develop a set of internal themes for communicating the reasons and measurements
for change
• All communications should be based and revolve around these central themes
• Identify three to five core measurements by which everything is driven. Sample:
– Reduction of defects: Reduce/remove business impact of defects in Production
– Overall productivity improvements in SDLC = Improvements in Development + QA
– Improved responsiveness to business needs
– Measurably better use of IT resources
– Process improvements
• Identify different stakeholder and ‘at-risk’ groups and develop tailored messages
• Utilize multi-modal communications (presentations, meetings, memos, website, FAQs)
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Mapping The Change Journey
• There cannot be enough communication in a major change
program
– One of the biggest problems is ensuring an adequate amount of
communications
• Make sure that communications are always two-way
– Listen to the feedback and loop it back into the process
“Say it all, or not all”
Lesson #42
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Engineer Success
• What are the metrics?
• Make the metrics SMARRT
– Specific – Identify very well-defined measurements
– Measureable – If you cannot measure, you cannot manage
– Reasonable – It must be within the capabilities and reach of the team
– Reliable – Are the metrics persistent?
– Timely – Pick a frequency (monthly) that’s appropriate (monthly)
• Engage your Change Agents
• Improve your hindsight 20/20. Six months after we go live
– Finish this statement “I am glad we did this for the following three reasons”
• “Reason 1”
• “Reason 2”
• “Reason 3”
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Other Components of Change
• Tie the change initiative to the tangible
– “Greater Good” isn’t enough
– People want to see you/us succeed
• Don’t problem solve alone
– Fix the process not the steps
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Engaging Others in the Journey
• Take the time to do your journey planning first and
completely.
– While there may be detours in the road, a well thought-out plan
helps you to journey’s end.
• Create a set of themes for external communications. Drive
all your plans from there.
Keeping change alive and on track is more difficult than simply stating the goal. It may seem
counterintuitive but change is not self-sustaining. A necessary plan is equal parts roadmap, process,
technology and systems with well-developed communication themes is necessary. It needs to be
nurtured with active support and management guidance.
If that weren’t the case, incumbents would always be re-elected.
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Engaging Others in the Journey (Cont.)
• From those themes, identify five key metrics to judge success. If
you cannot do that you will never know how close you are to
journey’s end
• Today’s employees use many modes of communication!
– Mirror them with websites, brown bag lunches
– FAQs
– Internal Instant Message(s)-of-the-day
• Identify different stakeholder and ‘at-risk’ groups and develop
tailored messages.
– All stakeholders must have “a seat at the table.” Ensure you know who
they are.
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Lessons Learned from Change Management
• The journey is more important than the destination
• Bad decisions can be reversed, slow decisions sow doubt
• Know how your corporate culture thrives during change
• Be firm but not aggressive
– When push comes to shove, management must be willing to step in and
do what’s necessary
• Be sensitive to middle management, they have it coming from
both sides
• Mean what you say, say what you mean
• Say it all or not at all
30
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Lawrence I Lerner, President
LERNER Consulting
http://www.lawrenceilerner.com
lawrence@lawrenceilerner.com
+1.630.248.0663
@RevInnovator
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