The document emphasizes the critical role of communication in human resource management, highlighting the importance of both downward and upward communication between management and employees. It discusses various communication methods, their advantages and challenges, and identifies six major communication issues that impact effectiveness. Additionally, it outlines the role of HR in facilitating communication and ensuring that employees feel heard, which is linked to better organizational performance.

1. CASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGENGINEERING MANAGEMENTSPRING – 2010HUMAN RESOURCE MANAGEMENTEMPLOYEE COMMUNICATIONFAHAD MAHMUD MIRZA

2. PROLOGUEHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDISCUSSION BOARD The importance of HR’s role in communication to employees in their workplace...

3. The growing significance of communication in companies...

4. The appropriate means of communication for different HR issues...

5. Identify optimal communication methods to and from employees, and explain their potential advantages and difficulties...CEMany of life's failures are people who did not realize how close they were to success when they gave up...-Thomas A. EdisonFahad Mahmud MirzaWednesday, May 05, 20102

6. COMMUNICATIONHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGEmployee Communication is about the HR aspects of (i) communication from management to employees and, of course, (ii) employees to management...First Aspect: Downward Communication (management to employees)Second Aspect: Upward Communication (employees to management)The distinction between the two is for convenience only because in the end, most communication is really two-way. So, for example, briefings to employees about issues often provide opportunities for questions and feedback...CEBelieve in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy...-Norman Vincent PealeFahad Mahmud MirzaWednesday, May 05, 20103

7. COMMUNICATIONHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGManagers have to communicate with employees all the time at work. It is impossible to imagine them doing their jobs without talking to the employees that they work with. Plentiful communication with employees has been shown to be linked to good company performance. There are therefore both relatively informal as well as more formal communications to be considered under our general heading of ‘communication’. Smaller companies often rely on informal methods and have few, if any, formal methods of communicating with employees, which they may perceive as ‘bureaucratic’. In some cases, they prefer to encourage social events such as going to the pub for promoting mutual communicationCEWhen we learn something from each other, we're formed by the experience... we are authors of each other...-Doc SearlsFahad Mahmud MirzaWednesday, May 05, 20104

8. COMMUNICATION ASPECTSHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDownward Communication- Workforce briefings for all or part of the workforce on key issues

9. Quality circles, regular meetings with all or part of the workforce

10. Appraisal interviews

11. Newsletters, electronic circulars and DVDs

12. Electronic communicationUpward Communication- Employee attitude surveys

13. Suggestion schemes

14. Employee forums

15. Project teamsCEThe fact is: work-life balance concerns are actually a luxury – “enjoyed” largely by people who are able to trade time for money, and vice versa...-Jack WelchFahad Mahmud MirzaWednesday, May 05, 20105

16. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGThe six major issues in communication are- Subject

17. Quality

18. Depth

19. Timing

20. Receptiveness

21. RegularityCEOnly he is successful in his business who makes that pursuit which affords him the highest pleasure sustain him...-Henry David ThoreauFahad Mahmud MirzaWednesday, May 05, 20106

22. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGSUBJECTWhat is communicated is perhaps the most important issue of all...Organizations can send messages to employees only on subjects which they choose to communicate with them. For example, certain information such as commercially important material may not be passed on to certain employees because the organizations do not trust them with it...CESuccessful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential...-John MaxwellFahad Mahmud MirzaWednesday, May 05, 20107

23. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGQUALITYThe information may not be consistent with other information employees have...(For example, they may have read sensational articles in newspapers about employment law)Employees may simply not believe the information... (For example, on important matters they might only believe the most senior managers)There may be too much information so that employees have problems in digesting it...The issues being communicated about may not in fact have been made clear to employees. Very often, managers think they have explained something whereas in reality employees are still quite unclear about the issues...CESuccess consists of going from failure to failure without loss of enthusiasm...-Winston ChurchillFahad Mahmud MirzaWednesday, May 05, 20108