This document provides a summary of qualifications and work experience for Connie Woolridge Jr. It outlines his educational background, including a B.A. in Economics from Stanford University, and over 20 years of professional experience in automotive sales and operations management. Notable roles include several positions as a Service Advisor and District Manager for various Chrysler dealerships, where he improved customer satisfaction, reduced warranty expenses, and achieved sales and training goals.
1. CONNIE WOOLRIDGE JR
P.O. Box 2903, Danville, California 94526- P: 925.890.6176- E: cbwbyars85@gmail.com
SUMMARY OF QUALIFICATIONS
Exceptional leadership and communication skills combined with a unique ability to optimize a
company’s growth and profitability in an ever changing and competitive marketplace.
Areas of strength include:
Sales Fixed Operations Customer Relations Process Improvement
Strategic Planning Competitive Analysis Problem Resolution Financial Analysis
Training Relationship Management Team Building People Management
EDUCATION: B.A. Economics, Stanford University, Palo Alto, CA.
PROFESSIONAL EXPERIENCE:
MICHEAL STEAD WALNUT CREEK CHRYSLER JEEP DODGE RAM
Service Advisor 2015-present
• Excellent ability to communicate face to face or by telephone effectively translating technical
information to customers that they are able to understand.
• Responsible for initial service write up, providing customer with repair order and information
pertaining to the vehicle’s concern.
• Strong selling skills relating to various maintenance repair needs on customers’ vehicles.
• Consults with customers on information regarding warranty, service contracts and customer
pay repairs as they relate to their vehicles.
STONERIDGE CHRYSLER JEEP DODGE RAM
Service Advisor 2015
• Responsible for initial service write up, providing customer with repair order and information
pertaining to the vehicle’s concern.
• Excellent ability to communicate face to face or by telephone effectively translating technical
information to customers that they are able to understand.
• Consults with customers on information regarding warranty, service contracts and customer
pay repairs as they relate to their vehicles.
• Strong selling skills relating to various maintenance repair needs on customers’ vehicles.
SAN LEANDRO CHRYSLER JEEP DODGE RAM
Service Advisor 2014-2015
• Consults with customers on information regarding warranty, service contracts and customer
pay repairs as they relate to their vehicles.
• Responsible for initial service write up, providing customer with repair order and information
pertaining to the vehicle’s concern.
• Ability to communicate effectively translating technical information that they can understand.
• Maintain excellent organizational skills allowing for good customer follow up and positive customer
satisfaction.
RICHARD HEATH AND ASSOCIATES, INC.
Enrollment Assistance Specialist 2014
• Responsible for providing assistance and information to Clinics, Hospitals and Community based
organizations in the enrollment process of the Patient Protection and Affordable Care Act.
• Assisted Clinics, Hospitals and Community based organizations with completing the certification
process necessary to enroll the public in the multiple health plans available through Covered
California.
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2. • Conducted on-site visits to Clinics, Hospitals and Community based organizations providing training
and technical assistance to certified enrollment counselors.
• Completed training to become a certified enrollment counselor providing assistance to organizations
that enroll the public in health plans through Covered California.
AERIS COMMUNICATIONS, INC.
Consultant 2013
• Performed business intelligence on the telematics market by conducting in depth market research and
interviews with business managers, and presented research findings to senior management.
• Evaluated the strategic benefits and costs associated with introducing a new product line by
conducting market research and analysis, determining the strengths and weaknesses of target
industries, conducting customer segmentation and interviewing business owners.
• Co-managed summer internship program by identifying and screening candidates, creating an
internship handbook, serving as project manager, mentor and event planner on all internship
activities.
JOHN BALDWIN ELEMENTARY SCHOOL 2009-2010
Classroom Volunteer
• Instructed students in classroom activities (reading, math), supervised students on off-site field trips.
CHARLOTTE WOOD MIDDLE SCHOOL 2009
Assistant Boys’ Basketball Coach
• Organized and conducted practices, instructed players during games and refereed games.
CHRYSLER, LLC
Senior District Manager, East Bay District 2001-2008
• Generated more than $25 million in annual revenue for Chrysler in the sales of vehicles and parts.
• Reduced warranty expense 10% in 2008 by implementing a process improvement plan utilized by
Dealership’s on a monthly basis.
• Achieved 100% of district technician training goal every year as predetermined by Chrysler
Management.
• Improved customer satisfaction survey scores 20%, becoming one of the highest ranking districts in
Northern California.
• Consulted poor performing dealerships by analyzing surveys to determine and solve the root cause of
low scores.
• Participated in dealership audits reviewing all aspects of fixed operations which included: warranty
process, customer pay process, service contracts and parts and labor operations.
Arbitration Manager, Northern California 2000-2001
• Achieved 15% reduction in number of arbitration cases.
• 100% compliant with State of California on all arbitration decisions.
• District Managers adhered 100% to monthly deadline on completion of cases.
Senior District Manager, Peninsula District 1993-1999
• Conducted monthly financial statement reviews with dealership management with special emphasis
on sales department. This included a thorough financial analysis of the sales, finance and insurance
departments.
• Project team member that delivered initial rollout of Chrysler’s “Five Star”award process,established
to distinguish dealerships that attains the highest recognition given by Chrysler.
• Developed and implemented Northern California’s 1st
Chrysler Youth Day, which partnered with
Chrysler dealerships to provide minority, inner-city youth with motivational role models and five $1k
scholarships.
Senior District Manager, Sacramento District 1991-1993
• 1992 District Manager of the Year, as a result of achieving the highest percent of accomplishment of
sales and other criteria as determined by Chrysler Management.
• Provided training to sales department including finance and insurance personnel
