Jerome Gabell has over 20 years of experience in operations management, customer service, and automotive reconditioning. He has a proven track record of increasing productivity, reducing costs, and improving customer satisfaction ratings. His roles have included overseeing reconditioning departments, managing service advisors, and developing strategic plans.

1. Jerome Gabell
2902 Franciscan Dr, Arlington, TX 76015
Home: 954-778-7474 • Cell: 954-778-7474
jeromegabell@gmail.com
Dedicated Operations Manager and effective leader who excels at using proven methods and
cutting-edge technology to successfully cut costs, streamline operations and increase
productivity.
Multi-unit operations management
Procedure development
Strategic planning
ADP and Renolds & Renolds software
proficiency
Training and development
Superior customer service
MS Office
Process improvement strategies
Productivity improvement specialist
Team management
Contributed to an annual 30% increase in productivity through improvements in
operations, quality, safety and administration.
Created critical KPIs to track and improve on-time delivery, customer issues and safety
statistics.
Played an instrumental role in increasing customer satisfaction ratings index from 69% to
91% within 1 year as Customer Service Manager.
Planned, directed, coordinated and assigned manpower to efficiently meet production
requirements that resulted in 600-650 vehicles monthly.
Reconditioning Director, 06/2013 to 04/2016
Vroom － Grand Prairie, TX
Oversaw the development and launch of Vroom Reconditioning and Customer Service
Departments in Grand Prairie.
Recruited, hired and trained more than 75 new employees for Reconditioning and
Customer Service Departments.
Monitored Several project budgets each Month.
Increased productivity by 30% while simultaneously reducing head count by 25%.
Identified inefficiencies and made recommendations for process improvements.
Built and maintained effective accounts receivable/payable and cash flow monitoring
systems using ADP software.
Recruited, managed and mentored an average of 3 new customer service representatives
per year.
Monitored the daily activities of 2 customer support teams which included inhouse
deliveries as well as shipping deliveries.
Routinely prepared and evaluated CRM reports to identify problems and areas for
improvement.
Service Advisor/Service Manager, 02/2010 to 02/2013
Toyota of Deerfield BCH － Deerfield Bch, FL
Maintained a 90 % customer service satisfaction rating for over 1 year.
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE

2. Ranked in the top 20 out of 478 Service consultants in product penetration.
Contributed to repeat and referral business by using strong customer service and problem
solving skills.
Guided mechanics with decisions concerning repair and replacement of parts.
Responsible for overseeing the production of 200 Pre-owned vehicles a month.
Filled in as Service Manager on several occasions when needed.
Lot Manager/Service Advisor, 09/1997 to 12/2010
County line Lexus/Lexus of North Miami － Miami, FL
Loaner car manager(responsible for a fleet of over 100 vehicles that are given to customers
on a daily basis).
Filled in as Service Consultant when needed(Holidays,Night Shift,Lunch Breaks,etc).
Responsible for opening and closing Service Department.
Trained as Assistant Customer Relations Employee.
In charge of general store operations in the evening.
Trained as Detail specialists and Body shop Specialists.
Fire Academy, 2004
Mcfatter Technical Institute － Davie, Fl, United States
Firefighter Training Program certification.
Top 10% of class.
Studied for Fire Training 1 and 2.
Coursework includes Fire Science.
Associate of Science: Paramedic, 2003
Broward College － Davie, FL, United States
Studied for Basic Life Support.
Studied to be an Emergency Medical Technician.
Studied Advance Life Support.
Studied to be an Emergency Medical Technical Paramedic.
EMS Driver Certificate.
EMT Certificate.
Bachelor of Science: Accounting, 2001
Florida International University － Miami, FL, United States
Studied Accounting and Business Administration.
Minored in Pre-Law.
Associate of Arts: Liberal Arts, 1999
Broward College － Hollywood, FL, United States
Studied for Liberal Arts Degree.
Majored in Accounting and Minored in Pre-Law.
EDUCATION