1. Sarah Curtis
229 Swan Lake Ave. Monroe, ME 04951 | 207-322-5578 | sarahmcurtis86@gmail.com
Objective
· To be associated with an organization where I can contribute to the growth and benefit of the company.
Education
HIGH SCHOOL DIPLOMA | 4/24/2005 | BELFAST AREA HIGH SCHOOL
EASTERN MAINE COMMUNITY COLLEGE (NOT COMPLETED)
· Major: Psychology
Skills & Abilities
MICROSOFT OFFICE | POWERPOINT |EXCEL | CRM SYSTEMS | CUSTOMER SERVICE | CATERING | TELEPHONE
SKILLS |ORGANIZATIONAL SKILLS | CUSTOMER SATISFACTION | PROJECT MANAGEMENT | PROJECT PLANNING |
QUALITY ASSURANCE | PROCESS ANALYSIS | TRAINING CLIENT/PEERS | PRODUCT TESTING | RESOURCE
MANAGEMENT |TROUBLESHOOTING |TECHNICALLYSAVVY
Experience
ATHENAHEALTH | CUSTOMER SERVICE SENIOR ASSOCIATE, CUSTOMER INTELLIGENCE OPERATIONS | 09/2011-
04-2015
· Address customer service inquires in a timely and accurate fashion.
· Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
· Properly directed inbound calls in phone queues toimprove call flow.
· Made reasonable procedure exceptions to accommodate unusualclient requests.
· Developed effective relationships with all call center departments through clear communication.
· Worked with upper management to ensure appropriate changes were made to improve client satisfaction.
· Provided input to assist in selection and implementation for our software based on client requests and demand.
· Tested software to assure newly implemented workflows worked correctly, as well as met client expectations.
· Created client friendly step by step documentation to assist clients in learning the practice management software.
· Effectively provided complete, clear and timely written communication for client inquiries through a case resolution
management system.
· Assisted analysts in learning the software as well as the resources they can use to effectively complete their daily tasks.
· Created reports to identify trends in software related inquiries as well as worked on ways to reduce call volume for hot
topics.
SERVER | DARBY’S RESTAURANT | 05/2009-09-2011
· Assisted guests with making menu choices in an informative and helpfulfashion.
· Appropriately suggested additional items to customers to increase restaurant sales.

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· Effectively communication with kitchen staff regarding customer allergies, dietary needs and other special requests.
· Consistently adhered toquality expectations and standards.
· Managed closing duties, including restocking items and reconciliation of the cash drawer.
CUSTOMER SERVICE REPRESENTATIVE | BANK OF AMERICA | 06/2008-05/2009
· Handling outbound calls pertaining to the reconciliation and collection of delinquent accounts either directly or through
the appropriate channels including Payment Inquiry and Reconciliation & Control units.
· Preventing impending loss and increasing through negotiation and enforcement of scheduled collection campaigns.
· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches
to problems to benefit the company as well as the client.
SERVER | ANGLERS RESTAURANT | 01/2004 – 06/2008 ALSO FROM 05/2009-08/2009
· Train newwaiters and floor staff on guest service expectations, safety procedures, proper food handling and restaurant
protocol.
· Delivered exceptional, friendly,and fast service.
· Answered questions about menu selections and made recommendations when requested.
· Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’
expectations.
· Skillfully anticipated and addressed guests’ service needs.
· Routinely cleaned glassware, windowsills, carpets, floors, counters, storage areas and service refrigerators.