More than ever, CIOs are being challenged to deliver technology as a core element of business strategy. Rather than managing point systems, they are being asked to provide mission-critical services. With an expanding portfolio of business services, demanding customers, and tightening budgets, how can CIOs meet the challenges of the Service Defined Enterprise? In this presentation, Logicalis reviews client situations involving complex monitoring and managed services challenges. Learn more about how a CIO can become a trusted advisor of the core business. For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX

1. ca Opscenter
Case Study: The Business-Focused CIO—
Leveraging IT Services for Strategic
Advantage
Adriano Gritti and Brian Day
OCX30S #CAWorld
Logicalis

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© 2014 CA. ALL RIGHTS RESERVED.
Abstract
More than ever, CIOs are being challenged to deliver technology as a core element of business strategy. Rather than managing point systems, they are being asked to provide mission-critical services. With an expanding portfolio of business services, demanding customers, and tightening budgets how can CIOs meet the challenges of the Service Defined Enterprise? Logicalis will review client situations involving complex monitoring and managed services challenges. Join the Logicalis Team to learn more about how a CIO can become a trusted advisor of the core business.
Adriano Gritti@eng_gritti
Brian Day
Logicalis

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
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© 2014 CA. ALL RIGHTS RESERVED.
Age of Manufacturing
Mass manufacturing makes industrial powerhouses successful.
Age of Distribution
Global connections and transportation systems make distribution key.
Age of Information
Connected PCs and supply chain mean those who control information flow dominate.
Age of the Customer
Empowered buyers demand a new level of customer obsession.
Changing The Way Companies See The Market and Design Strategies
Source: Forrester: Competitive Stratgey in The Age of The Customer, 2013
1900 -1960
1960 -1990
1990 -2010
2010 -…

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Seeking Great New Business Opportunities
Source: GSMA Mobile Economy

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…and changing our life style
Cars
Focus 2015 launch
BMW i3
Home
Nest
LIFX -Smart Lightbulb
Enterprise
Samsung
Gear Fit
Wearables
Moto 360
Smart Watch
Check on the
Baby
Maintain & Repair
Asset Tracking
Industry

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
1
2
3
4
5

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CIO Study
*Logicalis CIO Survey of 180 Organizations—Europe, Latin America, USA, and Asia
70% of CIO’s think line of
business will have more
control
60% of resources
spent on running
what they have
Mobility and BI top
priorities if resources
available
According to Logicalis
research, 73% of CIOs wish
to use more than half of
their time on strategic
activities. But today more
than 80% of them use their
time on operational tasks

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Business Expects Transition From Technology to Service

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IT Supply Chain Changing—Market Has Outgrown IT
IT Functions
Line of Business Needs
Information
Analytics
VC Rooms
Mobile
Working
BYOD
Compute
& Storage
Capacity
Fixed
Networking
CRM
Security
ERP
Contact
Centre
IoT
Software as a Service
CloudServices
Consumerization
BYO-IT
Video Collaboration
Business Applications
Test / Dev
Capacity

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CIO Decision Path Changes with Business Expectations
Technology
Driven
Service
driven
Business
Demands
Business
Demands
Time
OperationalIssues
Lack of Knowledge
Incompatibility with legacy applications
Ongoing
On going

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
1
2
3
4
5

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© 2014 CA. ALL RIGHTS RESERVED.
Focus on delivering a 360° user experience—IT experience management
Sell to the business based on service value and differentiation
Move from managing technology to offering a service portfolio
Embrace IT automation to drive IT and business agility
Adopt pre-validated architectures as the first choice for internal IT architectures
Transition staff from experts in technology to experts in service delivery
Focus on KPIs that demonstrate business agility and improved user experiences
Integrate Best-of-Breed external services that meet businesses needs
CIO Decisions to Drive IT and Business Agility
Source: Logicalis Group : US Analyst Briefing Event—July 2014
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© 2014 CA. ALL RIGHTS RESERVED.
Creating and Connecting the Business to IT Resources
Logicalis Group : US Analyst Briefing Event—July 2014
IT Transformation
Market Transformation
Service Defined Enterprise
Converged Infrastructure
Wired, Wireless, Mobile
Cloud
SaaS
Mobility Services
Cloud
XaaS
Cloud
Security
Services Service Management
Self Service
Managed Hosting
Managed Infrastructure
Maintenance
Data Centre Virtualisation
Software Defined Networks
Service Automation
Self Service
IT Service Management
Virtual Access Layer
IT is looking to close the experience gap
And manage the market

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Service Defined—Relevant to All Organization Sizes
Largeenterprise
Global 2000
Largemid-range
Emergingmid-range
SMB
Internal IT Transformation
Assume agility through maturity models for IT infrastructure and operational processes
Consumption-based Transformation
Acquire agility through the use of cloud XaaS services
Partner Services Transformation
Adopt agility through partnership with a best-in-class services partner

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
1
2
3
4
5

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© 2014 CA. ALL RIGHTS RESERVED.
Building the Service Defined Enterprise
Internal Services
Partner Services
Software
Defined Networking
ERP
Telephony
Information Analytics
VMWare
End User Services
Add a
User
Request
VM
Setup a
Meeting
?

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Building the Service Defined Enterprise
ITSM &
Service
Definition
Devices
Remote
Services
Service
Catalog
Monitoring
Service
Management
Ticketing
Software
Development &
Integration
Security
Discovery
Automation
CMDB

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
TECHNOLOGY TRENDS
CIO CONCERNS
LOGICALIS SERVICE DEFINED ENTERPRISE
BUILDING SERVICE DEFINED ENTERPRISE
CUSTOMER EXAMPLES
1
2
3
4
5

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© 2014 CA. ALL RIGHTS RESERVED.
Customer ARetail analytics company
xCan not keep up with monitoring provisioning
xCan not prioritize tickets
xCan not put tickets into system fast enough
3000 devices
Windows, Linux, SQL, various analytics
Dynamically changing environment
Existing service management team

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© 2014 CA. ALL RIGHTS RESERVED.
Customer A
ITSM &
Service
Definition
Devices
Service
Catalog
Monitoring
Service
Management
Ticketing
Integration
Security
Discovery
Automation
CMDB

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© 2014 CA. ALL RIGHTS RESERVED.
Customer BMid Tier Financial Services Company, Actively acquiring companies
Trying to minimize IT Staff
Windows, SQL, Exchange, SharePoint, Azure
xHow to standardize IT services and quickly integrate new acquisitions
xHow to leverage partners to minimize staff and investment in SDE

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Customer B
ITSM &
Service
Definition
Devices
Service
Catalog
Monitoring
Service
Management
Ticketing
Integration
Security
Discovery
Automation
CMDB
Virtual
Resources
Ad-Hoc SupportServices

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© 2014 CA. ALL RIGHTS RESERVED.
For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
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DevOps

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