FAST Digital Telco

1. FAST Digital Telco Jacques Assaraf, Corporate VP, Head of Telecom John Jorgensen, Sr. Solution Executive, Telecom San Francisco | October 28, 2015

2. 2Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Agenda  Who we are  Our client challenges  Our solution to address them  Demonstration  Our engagement model  Q & A

3. 3Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 A worldwide Leader Broad portfolio of E2E servicesPresence in all sectors SMAC strategy Consulting Application Services Infrastructure Services Business Services Local Professional Services Financial Services Automotive Consumer Products & Retail Telecom, Media, Entertainment Public Sector 123456 12345 Utilities Cloud Insights & Data DCX & Mobile Solutions Cybersecurity Clients data to support a better Customer Experience How to leverage cloud solutions on the market for an optimal ROI How to ensure data security (private cloud, public cloud…) Revenue (2014): €10,5bn Employees: 180,000+ Customer Experience

4. 4Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Deep Telecom sector expertise Successful delivery of large-scale, complex projects to major telcos 40 year track record in the industry Present in 30+countries 600+ clients Worldwide including fixed, mobile, ISPs, cable, broadcast, publishing, & entertainment organizations 5000+ strong Telecom Centre of Excellence Differentiating portfolio of unique solutions, addressing key challenges as your industries evolve We draw upon Consulting, Application Services, BPO and Infrastructure Services to drive value for you North America UK & Ireland France Nordic Countries Benelux Latin America Spain Italy Central & East Europe India Australia

6. 6Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 We have extensively studied the Digital Transformation worldwide in collaboration with the MIT Banking Consumer Packaged Goods Insurance Manufacturing Pharmaceuticals Retail High Technology Telecoms Travel and hospitality Utilities Transformation Management Intensity DigitalIntensity Fashionistas Digital masters Beginners Conservatives Operators are facing a fierce competition from GAFAs, undisputed leaders of Customer Experience and Digital Key takeaways for Telecom Operators  Could benefit from a radical vision of transformation of CE through Digital  Still have an overall limited use of mobile channels to transform the customer experience  Could improve governance and coordination: Only 30% of the companies have digital initiatives coordinated accros silos such as functions or regions

7. 7Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Whatever strategy, route to convergence relies on CE harmonization Unification Integration (all-in-one) Bundled FMC offers One contract, one care, one billPick & Mix FMC offers Single view of customer) X-sell benefits & perks... Unified fixed & mobile products & services Homogenization

8. 8Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 The new Paradigm Telco experience Network Centric Complex/numerous offers Siloed experience inherited from channels and lines of services (complex transactions) ATL and push communication Transformation of the operating model is necessary to be able to create a new compelling Customer Experience OTT experience User Centric Limited offers with add-on’s Appstore-like experience (one interface, one click) Social, community-based communication

9. 9Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 What our clients are telling us Voice of Customer..  We need to drastically simplify our Business  We need to improve customer experience  We need to transition towards online channels  We need reduced and predictable operating costs  We are not able to respond to the market needs with existing IT Platform  We need to transform the business, but we don’t “know how”  We don’t have a Capital Budget to run big transformation programs  We don’t have the skills in-house Capgemini and Oracle has teamed up to bring a cloud based solution to the market. A disruptive approach shifting the focus from Technology to Business. “ ”Need to act now and show results in months not years!

11. 11Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 FAST Digital Telco as a true Managed Service “A disruptive approach shifting the focus from Technology to Business.”  Pre-configured Business Solution, based on best practice Customer experience/journeys, Business processes and Product Models  Pre-integrated Solution, defined across multiple Oracle modules  Private Cloud, Hardware/Infrastructure provided as a Service and instantly available  Rapid deployment, time to Go-Live 6-9 month  Lower upfront investment, Infrastructure and core IT services being offered on a subscription basis  Reduced and predictable TCO, based on platform industrialization  Best in Class “future proof” solution, alignment with upcoming product releases secured

12. 12Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Solution (Based on oracle) Customer experience/ journey (Incl. Digital) Business process Operating model Oracle Run (Private cloud platform) Business transformation methodology Portfolio pruning Capgemini FAST Digital Telco offer

13. 13Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Capgemini FAST Digital Telco offer  Infrastructure: Is the Hardware and standard software based on Oracle X86 Hardware with Oracle VM and Oracle Enterprise Linux  Platform: Oracle Run is a scalable, standardised service and SLA based Platform, built from a number of proven components  Application: RODOD as a product-based and pre-integrated solution allows you to accelerate design and delivery of products, services, and bundles across multiple channels rapidly and accurately to improve customer satisfaction

14. 14Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 FAST Digital Telco – Business scope Customer Interaction TerminateBuy Be Aware Suspect Prospect Lost Customer Customer ASSOSR FUL REV C     S     R     S     Covers the full Customer Lifecycle Supports B2C & B2B portfolio with reference implementations for Broadband, Mobile, VoIP… With Concept to Product, Lead to Order, Order to Deliver, Request to Solve and Use to Pay processes For all Digital & Physical channels

15. 15Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Capgemini Oracle RUN Environment Infrastructure management – capacity on demand Solution Overview, Infrastructure and Platform Capgemini Oracle Run is a scalable, contractual, standardised service and SLA based Infrastructure Platform, built from a number of proven components. Fast Digital Telco Cloud is the Business Suite of applications based on RODOD preconfigured for communication service provider needs. Data centre Amsterdam and Almere  One of the largest in Europe (18.000 sqm floor space)  Hosting >40 Clients  State of art conditioned environment  Business continuity and Dual data centre possibility  Extensive Security 24x7 hour presence  High level of reliability, built-in redundancy  Carrier-neutral network access

16. 16Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 What is hybrid – FAST Digital Telco Cloud Hybrid Cloud Customer landscape Fully Managed Business Services (SLA, Scalability, Flexibility) Configuration Oracle RODOD PaaS / IaaS Private Cloud Integration Cloud Services (ICS) Configuration Oracle CX SaaS Public Cloud Capgemini services Oracle products Cloud Applications Customer Hardware On premise Applications Integration BasedonOracleFusion Middlewareproducts ICS AiA

17. 17Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Why Hybrid FAST Digital Cloud has a faster Time To Market? Fast Digital Telco is Ready-to-run thanks to our pre-configuration & pre- integration of applications running on a private Cloud IaaS Virtual Machines are logically built based on data centre hardware Resources (CPU, Storage) are scaled on demand PaaS New environments can be deployed based upon Templates within hours No hardware supply that takes weeks or even months No specific installation that takes weeks Standard processes are already implemented and operating For each customer, the full solution is just replicated in our Private Cloud instead of been physically delivered / installed / assembled / configured

18. 18Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 The FAST Digital Telco platform is live! Fast Digital Telco Commerce ATG (Promos & Orders) Order and Service Management (OSM) Siebel (CRM) AIA Provisioning Orchestration Billing and Revenue Mgmt (BRM / PDC / ECE) 7.Status Updates 1.SubmitOrder 3.Sync Customer 6.StartBilling 5. Provisioning 4.SetupBilling 2. Orchestration 1a.TNReserve Unified Inventory Ngntt (UIM) 5a.TNAssign 2a. Design & Assign SCOA, Product Catalogue and Account / Order Sync. Reference Implementation:  Broadband  Mobile  VoIP Retail Xstore (Promos & Orders) OMNI Channel Customer Experience Product Version CRM (Siebel) 8.1.1.14 BRM (Billing) 7.5.0.10.0 PDC (Pricing Design centre) 11.1.0.6.0 ECE (Charging) 11.2.0.6 OSM (Order Mgmt.) 7.2.4.1.0 AIA (Integration) 11.1.1.7.0 ATG (Commerce) 11.0 Xstore (Retail) 7.X RI (Ref. Implementation) 11.4 Product Workbook Business Process Library Use Case Library Test Case Library Integration Catalogue

22. 22Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 The solution maturity enables to focus on the Business objectives of the transformation rather than the Technology Our E2E framework ensures that the targeted Customer Experience is deployed Business vision drives the transformation With clear transformation principles to agree on Radical business simplification Show success early and continuous improvements Lean / stepwise approach ”No requirements” approach Top management / line accountability To Be Customer Experience is described thanks to Customer Journeys & KPIs Customer Journeys are already mapped to Business processes Business processes are pre- aligned with solution features CE Company Strategy Process IT

23. 23Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Fast Digital Telco - secure focus on Business rather than Technology Business Vision Customer Journey Library (~25) Business process Library (~200) Pre-configured RODOD platform  Vision is set in the form of customer journeys • Mapping customers touch points • Grading according to Capgemini Customer Relevancy Framework • Describing how to achieve “wow! moments” according to strategy Conference Room Pilot  Solution is Configured during Conference Room Pilots • With relevant Business & IT stakeholders • Leveraging the link from CJ-library to standard Process library • Making Live impact assessment thanks to RODOD Practice ground environment

24. 24Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 Our approach – how we engage? Business Discovery Business Transformation PG1 Target IT Architecture / Solution (4-6 Weeks) As Is pain points & on going initiatives Target IT Analysis in terms of process simplification & Architecture Main Digital stakes Digital IT Architecture IT project plan & roadmap Define offers and customer experience (4-6 Weeks) Define offer, CE & operating model Prepare benchmarks, examples Deliver High Level principles Define Rollout Profile Ambition & KPIs Ready to start configuration Ready to take Orders and Customers Ready for scaling and Rollout Day to Day Operations Service Delivery & Monitoring Helpdesk, SLA Dashboard Infrastructure Management Interfaces Development Integration testing E2E Flow testing Build Agile Backlog Conference Room Pilots Product Modelling (PSR) Integration Framework Configuration Workshops Engage & Configure Integrate & Test Run & Maintain Business simplification Product simplification Process simplification Practice Ground . .......... Continuous Improvement Target Operations PG2 PG3

25. 25Copyright © 2015 Capgemini. All Rights Reserved Fast Digital Telco – Oracle Open World 2015 FAST Digital Telco gives benefits today! Fast Digital Telco  Instant time-to-launch  Minimum 3 year term  Leverages pre-built integrations  Predefined set of prototypes for different E2E scenarios  Broad Product & Service portfolio supported  One time set-up  Fast incremental steps  Clear validation points Implementation  Monthly subscription  Pay As You Grow model  Includes application management “As a service”  Monthly subscription  Pay As You Grow modelIaas / Paas  Licence cost optimised by platform  Pay As You Grow model  Includes 3rd Level Support RODOD RI

27. The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. www.capgemini.com About Capgemini Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.

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