This document discusses how businesses can accelerate recovery post-COVID-19 through Robotic Process Automation (RPA), offering insights from industry experts Ken Hickey, Matt Viola, and Andrew Phillips. RPA is presented as a tool to automate repetitive tasks, improve efficiency, and enhance business processes quickly, with a focus on its cost-effectiveness and increased accuracy. The document outlines strategic steps for implementation, potential benefits, and emphasizes the necessity of adapting to digital transformations in the current economic landscape.

1. ACCELERATE YOUR
BUSINESS RECOVERY
WITH RPA
Wednesday 17th JUNE 2020
Ken Hickey | Matt Viola | Andrew Phillips

2. QUESTIONS?
matthew.viola@converga.com.au

3. TODAY’S HOSTS
Ken Hickey
Head of Business Process Solutions at Converga,
Canon Business Services. Ken is responsible for
Innovation, Productisation and Project
implementations, leading the success of Converga's
largest projects across Government, Finance
and Retail.
Matt Viola
Head of Account Management at Converga, Canon
Business Services. Matt has experience in CBS'
outsourcing and offshoring services, and is ready to
help your business maintain its business continuity
while taking the leap towards an automated and
digital future complemented with RPA.
Andrew Phillips
Managing Director and Vice President at UiPath ANZ.
Andrew is an expert on UiPath's Enterprise RPA
platform and is passionate about how technology can
improve the way organisations interact with their
customers, not only how companies interact with
each other.

4. Cloud Technologies,
Infrastructure and IT
Managed Services
Business Process Outsourcing Offshore Processing

5. CONVERGA MENU OF BPO SERVICES
ONSITE MANAGED SERVICES
• Mailroom Services
• Printroom Services
• Executive Hospitality
• Records Management
• Third Party Supplier Management
DIGITAL SERVICES
• Digital Mailroom
• DIgital Transformation
• Document Management and Workflow
• Automated Accounts Payable (AAP)
• E-Invoicing
• Robotic Process Automation
OFFSHORE MANAGED SERVICES
• Offshore Managed Services
• Offshore Staffing Solutions

6. WHAT IF?
• Faster – tasks and functions in a fraction of the time
• Agile – able to respond to rapid change and uncertainty
• Efficient – delivering more with what you have
• Resilient – outlast a crisis and outperform competition
You could build a business that is….

7. ACCELERATE YOUR
BUSINESS RECOVERY
WITH RPA
Re-imagine your business processes for speed, accuracy and
efficiency by adopting automation in weeks not years

8. WHAT IS RPA?
Robotic Process Automation is a software
solution that automates highly repetitive
tasks in your organisation.

10. WHAT CAN RPA DO?
Logging into applications Moving folders and files Reading and writing to databases Scraping data from websites
Connecting system APIs Extracting content from documents,
PDFs, emails and forms
Opening, interacting and replying to
emails and attachments
Making calculations and interacting
with office applications

11. WHAT ARE THE BENEFITS OF RPA?
Robotic Process Automation promises many benefits, pursued across industries, departments and tasks…
Reduce processing and
administration costs
Redeploy employees to higher
value tasks
100% accuracy and reliability Achieve 100% compliance,
with audit trail
Increase task speed Enhance the customer experience
through improved processing times
Enjoy greater data security Safeguard customer privacy

12. Andrew Phillips
Managing Director and Vice
President at UiPath ANZ

13. Drivers for
automation in
the post
pandemic-era
Andrew Phillips
Vice President & Managing DirectorA/NZ

14. COVID-19 did more for
digital transformation in
three weeks than the
technology industry
achieved in three years.
“Traditional” ways of
working have dissolved
TODAY’S WORK ENVIRONMENT

15. STATUS QUO
Rebuild roles “the way
they were”
Retain mundane and
repetitive administration
tasks
EMBRACE
CHANGE
Architect a different type of
organization
Use technology to increase
the angle of recovery
Rebuild productivity faster
using automation
Reboot processes and tasks
and eliminate the boring
elements of everyone’s job
THE FUTURE WORKPLACE

16. FACTORS DRIVING RPA ADOPTION
Market growth is
fueled by demand
for automation of
mundane work
RPA is deployed due
to its quicker
deployment cycle
times
Source: Gartner RPA Market Share Analysis 2020 report

17. STATE OF THE MARKET
Recovery from COVID-19 will
follow previous trends
Automation insulates and
lowers the risks of work
Digital workforces will take on
strategic urgency
Source: The COVID-19 Crisis Will Accelerate Enterprise Automation Plans, Forrester, May 2020

18. 18
RPA
Advanced
Analytics
Long-running
Workflows
Machine
Learning
Process
Mining
AI Skills
(NLP, AI Computer
Vision, Intelligent
Optical Recognition)
Native
Integrations
HYPERAUTOMATION*
AUTOMATE ALL POSSIBLE BUSINESS PROCESSES, END-TO-END
*Gartner, Top 10 Strategic Technology Trends for 2020

19. 19
RPA
AUTOMATE ALL POSSIBLE BUSINESS PROCESSES, END-TO-END
*Gartner, Top 10 Strategic Technology Trends for 2020

20. RESEARCH IDENTIFY CONNECT
Analyst reports: Gartner
& Forrester, case study,
Tech publications,
YouTube
Talk with your team and
create a list of most
admin repeatable tasks.
Access free training
Academy.
Converga & UiPath on a
virtual Art of the Possible
workshop. (Invite IT)
THREE STEPS YOU CAN DO TODAY, TOMORROW AND NEXT WEEK

21. WHAT OUTCOMES WILL
AUTOMATION HELP
YOUR BUSINESS
ACHIEVE?

22. ANYTHING THAT CAN BE AUTOMATED, WILL BE
FINANCE
Vendor purchases
PO Creation
Invoice Processing
Collections
Payment processing
Banking
Reconciliations
Reporting
Credit checks
SUPPLY CHAIN
Inventory management
Demand & supply
Planning
Invoice & contract
Management
Returns processing
Delivery management
Picking slip and
warehouse management
IT
Server & app monitoring
Routine maintenance &
monitoring
Password resets
Job allocations
Reporting
Batch processing
Email generation
User creation and changes
Backups and restorations
HR
Payroll
Onboarding & offboarding
Benefits administration
Timesheets
Backoffice recruitment
processing
Training administration
Personnel details
administration
Performance and
analysis reporting
CUSTOMER SERVICES
Address change
Password reset
Payments
Scheduling appointments
Order modifications
Customer enquires
Chat bot integration
Document processing
Contract creation
Email Communication/ updates
Claims processing

23. IDENTIFY QUICK WINS
• Core business operations
• Common across industries
• Known and/or established principles or norms
• Have set and agreed business rules
• Routine & repetitive
• Time consuming

24. DEMONSTRATION VIDEO
https://youtu.be/rK5ouaYyjSc

25. CASE STUDY
CONSUMER ELECTRONICS
Context
• Banking & Finance Department
• 9 systems
• 20 manual spreadsheets
• Pulling reports
Outcomes
• Removed Errors
• Up to 80% quicker processing times
• The automation so far has freed them from these
repetitive tasks, also reducing duplication of laborious
manual work.

26. ACCELERATING
YOUR
BUSINESS
RECOVERY

27. BUSINESS STRATEGY DURING A CRISIS
Immediate 1-3 Months 3-6 Months
Business/Customer Goals Defend and Protect Stabilise & contingency Cost reduction, Efficiency & Planning
Challenges/Pains
BCP execution, Remote working,
Security
Staff moral, productivity, business momentum
New world – Revisit BCP, Profit,
Recession, Staff
Our Role
Go above and beyond, do what’s
needed to help customers tackle
the immediate pain
Provide guidance and solutions that help
with recovery and planning ahead
Show the way & offer innovative
thinking and solution as trusted
partner & industry expert
Solution areas Existing or pivot?
New opportunities with existing / identify
new solution needs
Unsettle the sacred cows to drive
portfolio relevance
RECESSION?

28. DEFENSIVE e.g. Cost cutting, faster and deeper
• Shrink discretionary spending
• Eliminate frills
• Rationalise business portfolios
• Lower head count
• Preserve cash
OFFENSIVE e.g. Boldly invest more than rivals
• Investments in new assets – Property, Plant & Equipment
• R&D
• Marketing and Sales
• Business development in new markets sales
ROARING OUT OF A
RECESSION
Harvard Business Review Research: Recovery Strategies during 3 global
recessions 4,700 public companies 3 years prior, 3 years post and during
recession as well

29. WHAT IF YOUR AUTOMATION
STRATEGY COULD BE UP AND
RUNNING BY SEPTEMBER?

30. 2 MODELS OF ADOPTING/IMPLEMENTING RPA
• 2 MODELS OF
ADOPTING/IMPLEMENTING RPA
RPA in house
• IT infrastructure, hosting support and maintenance
• Software licensing
• Hiring staff (Automation Lead, support)
• Training staff for process documentation
• Lead time
• High capital expenditure
RPA-as-a-Service
• Leverage the Converga CoE i.e. No licensing fee,
staff, training or infrastructures required
• Low monthly fee ensure cost transparency
• No Capital expenditure ensures cost control
• Ongoing support
• Continual innovation – tap into Converga BPO
investments and roadmap
• Partner with an experienced Automation Expert

31. LEVERAGE THE CONVERGA CENTRE OF EXCELLENCE

32. ADOPT AN AS-A-SERVICE MODEL
Adopting quick win and an As-a-Service model could have automation program up and running in weeks

33. SIMPLE STEPS
TO GETTING
STARTED

34. START THE CONVERSATION
GETTING STARTED
• Identify your quick wins
• Nominate first processes
• Leverage our CoE through RPA-as-a-Service
• Project kick-off
• Launch
ADOPTING ACROSS YOUR BUSINESS
• Opportunity assessment and Time to Value
• Strategic application of RPA
• Maximise bot utilisation through ongoing process build

35. RPA ACCELERATOR VIRTUAL WORKSHOP
The session will include:
• Qualification of nominated processes for
automation.
• Discussion around implementation
transition of processes to CVG bot.
• 60 day exclusivity on 1 bot in our COE
Guaranteed outcome:
• Proposal submitted to client including
commercials and time frame.
• ROI calculated of processes deemed in
scope.
• Inclusion of our webinar special offer of
5% discount from implementation fee

36. QUESTIONS?

37. CONTACT DETAILS
Matthew Viola
Head of Account Management
Converga, Canon Business Services
matthew.viola@converga.com.au
0403 429 471

38. ACCELERATE YOUR
BUSINESS RECOVERY
WITH RPA
Thank you
Ken Hickey | Matt Viola | Andrew Phillips, MD UiPath