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Digital Supply Chain Workforce Future | Accenture

The document discusses the evolving supply chain workforce as companies integrate advanced technologies like AI and digital twins. It emphasizes the need for organizations to prioritize their people during these transitions, focusing on skill development and employee engagement to maximize the adoption of new digital tools. Companies that successfully combine human capabilities with intelligent machines are likely to gain a competitive advantage.

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Putting People First Supply Chain Workforce of the Future 2021 Building the future supply chain workforce
Supply chains are powering revenue growth and creating new customer experiences in ways we haven’t seen before. But as companies work to create truly intelligent supply networks, many are forgetting about the most important thing. Their people. 2
A new era for businesses and their supply chains Humans and intelligent machines are collaborating for insights and business outcomes that have never been possible. Technologies such as digital twins, artificial intelligence (AI), the internet of things (IoT) and the cloud, allow companies to predict and monitor the impact of almost every action. Copyright © 2021 Accenture. All rights reserved. 3 The result? A new level of visibility that fundamentally changes the way companies engineer, plan, source, manufacture, supply, service and reclaim/recycle goods. Companies are ramping up their adoption of key technologies: 69% of chief supply chain officers are increasing their organization’s investment in intelligent digital twins in the next three years. Source: Accenture Business Futures 2021
A massive impact on the supply chain and its workforce The accelerating use of intelligent technologies will dramatically affect the supply chain workforce. People will need to develop new skills as existing roles change and evolve. 4
New skills and roles on the horizon With increasing digitization and automation, new skills will be needed. Digitally fluent organizations are winning with their customers and workers and are leaders in innovation and operational efficiency. Copyright © 2021 Accenture. All rights reserved. 5 of supply chain leaders agree that their function has all the talent needed to meet current supply chain performance requirements. Source: Supply Chain Executive Report, Gartner. 27% Only
Big changes in existing supply chain roles Many existing supply chain roles will move from executing manual tasks to monitoring, interpreting and guiding intelligent machines and data. Large portions of employees’ day-to-day activities will be automated, and their jobs will require more innovation, creativity, collaboration and leadership. Copyright © 2021 Accenture. All rights reserved. 6
The digital train is leaving the station… without its passengers Businesses are moving fast to become more digital. But many have moved so quickly they haven’t engaged their workforce enough as part of their initiatives. Companies need to manage people through the changes new technologies are bringing. If they don’t, they’re in danger of spending a lot of money on powerful new technologies, only to see tepid adoption by employees—which squanders the investment and prevents the company from capitalizing on new opportunities. 7 of supply chain executives said their workforce is mostly or completely ready to leverage the technology tools provided to them. Source: Accenture Business Futures 2021 Only 38% 7
How do companies prepare their supply chain and their workforce for the digital future? The key is to put people first—before technology. Leading companies recognize that to succeed, they need to put people first 8 Leaders in digital transformation: Develop new skills at scale using AI and analytics Foster the traditional skills that are still valuable to the organization Involve people in initiatives from the start 01 02 03
9 Leading companies are using advanced digital tools to find what it takes to build new in-demand skills. They’re using AI tools to match similar skills from old roles to new roles and chart pathways to effective, responsible skilling across the supply chain. And they’re using predictive talent analytics to make data- driven talent decisions. Developing skills at scale using AI and analytics 01
10 Leading companies are mindful of how important some existing skills are. They recognize that in the race to develop new skills, they also need to invest in traditional skills and roles that still have a key place in the business. Fostering the traditional skills that are still valuable to the organization 02
Leading companies foster engagement and ownership at the beginning. They create employee teams to provide input into new tools and new ways of working. And they give employees ownership of projects that encourage them to think like owners and innovate. Involving people in initiatives from the start 11 03
Technology innovations have been transforming industries and companies for decades. But the latest wave of intelligent machines will fundamentally reshape what kind of supply chain work gets done, how and by whom. Companies that can most effectively use the combination of human ingenuity and intelligent machines will be best positioned to achieve the competitive agility they need to win in the years ahead. It's time to start preparing your people for tomorrow Copyright © 2021 Accenture. All rights reserved. 12