Tamer Hussein System Administrator


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Tamer Hussein System Administrator

  1. 1. Tamer Hussein 778-227-0551 Tamer Hussein 204-254 East 12th Avenue, Vancouver, British Columbia V5T 2G9 E-mail: tamer_Canada@yahoo.com Phone: 778-227-0551 OBJECTIVE To obtain a progressive position as a System Administrator SUMMARY OF QUALIFICATIONS • Six years experience in Technical Support, Network Administration and Project Coordination • CCNA , MCSA, CCA, Security+, A+ and Network+ Certified • Network Security and System Professional Certificate from the University of British Columbia • Experienced in enterprise network environments (Windows, Citrix and Linux environments) analyzing and improving network performance and implementing new systems • Experience with SQL server 2000/2005, TSQL quires in addition to Oracle database academic study • Experienced in setup and configuring routers, switches, and virtual machines • Experienced working with healthcare software, writing technical documents • Persistent, hard worker, ability to multitask, enthusiastic, motivated with strong ability to learn new concepts and technologies PROFESSIONAL SUMMARY • Operating Systems & servers: Windows 2000/2003 server, Windows XP, 2K, 9X, NT4, Citrix, MS Exchange, ISA Server, VMware and Linux • Network Administration: Active Directory, Routers/Switches configuration, TCP/IP, VPN, DHCP, DNS, RRAS, HTTPS, PPP, PPTP, SNMP, SMTP, telnet and wireless network security • Technical Support: Troubleshoot hardware and software issues, LAN/ WAN Network troubleshooting and helpdesk • Database: Microsoft SQL database, TSQL quires • Project Coordination : project planning, timelines and cost estimations • Packages: MS Visio, MS Office, MS Project, AutoCAD, Adobe Acrobat and MS Access • Healthcare applications: PCIS, SCM, CareConnect, ECIM messages system, Heat tickets systems CERTIFICATIONS • Microsoft Certified Systems Administrator (MCSA) 2005 • CompTIA –( Security+) , (A+), and (Network +) 2005 • Cisco Certified Network Associate (CCNA) 2008 • Citrix certified administrator (CCA) 2008 WORK EXPERIENCE Application Support Analyst Vancouver Coastal Health Authority, Richmond, BC May 2008 – July 2008  Patient Care Information System (PCIS ) application support  Train 1300 users (Doctors, nurses and unit clerks), one to one and group training  Helpdesk support, Triage and escalate HEAT trouble ticket calls  Network, LAN and printer troubleshooting related to patient care issues 1/4
  2. 2. Tamer Hussein 778-227-0551  24/7 on call pager support Technical Analyst Vancouver Coastal Health Authority, Vancouver, BC Dec 2006 – Oct 2007 CareConnect network project (joining Vancouver healthcare with Providence healthcare networks)  Administrated 150 servers (physical and virtual) in 4 different environments  Translated user requirements to technical solutions implemented new application features  Added new applications and patient related features to CareConnect network, Tested the new added features and patient linking before releasing new versions of CareConnect  Deployed Citrix to end users, troubleshoot the deploying process  Troubleshoot Citrix issues, shadowed user sessions, created application isolation on the servers  Tire 3 support, Helpdesk support (over the phone)  Administrated SQL Database (2000/2005), run SQL queries, troubleshoot ECIM messages  Trained clinical analysts and helpdesk support on how to deal with users issues  Created user manuals and technical manuals, documented all the technical details  Troubleshoot password synchronization, network connectivity Network Analyst Justsystems Canada Inc, Vancouver, BC Oct 2006 – Dec 2006 Network relocation of company headquarters, setting up new server room • Analyzed existing network, collected server hardware and software configurations • Diagramed network hierarchy, analyzed used subnets and DMZ information • Configured router and switches, Backed up data imaged servers • Designed layout of new server room, set up routers, switches, subnets • configured the ISA server, set up the video conferencing, established users on domain, configured VPN access, tested the connection with the other branches Network Administrator Aug 2006 – Oct 2006 Visiphor corporation, Vancouver, BC • Administrated Windows 2003 Servers including deployment of Active Directory and Microsoft Exchange 2003 • Administrated ISA Server and SharePoint • Provided technical support for workstation and networks including hardware/software and wireless access points • Installed, configured and troubleshoot Windows XP and Windows 2003 server • Planned for future computer needs including hardware and software • Provided remote access support, set up and troubleshoot VPN • Planned disaster mitigation and recovery which included backup planning Network Administrator Nov 2004 – Jun 2006 GlobaLink Systems, Toronto, ON • Administrated Windows 2000/2003 servers including deployment of Active Directory • Assisted in the designing of network topology, including security and redundancy • Installed, configured and administrated Microsoft Exchange 2003 Server • Provided technical onsite and phone support for workstation, networks, hardware and software • Installed, configured and administrated various operating systems such as Windows 9X, 2000 and XP • Setup and configure routers and switches (2950 and 1900 series), troubleshoot network problems • Planned for future computer needs including hardware and software • Planned disaster mitigation and recovery and backup 2/4
  3. 3. Tamer Hussein 778-227-0551 Technical Support Specialist (Internship) Oct 2004 - Nov 2004 Raytheon Canada Limited, Vancouver, BC • Assisted with the task of decommissioning a Windows NT 4.0 Domain by migrating 250 Workstations from Windows NT 4.0 Domain to windows 2000 Domain • Installed Vulnerability Patches on isolated systems that were not patched by automated system • Installed and configured Windows XP, including hardware system deployments/upgrades Network Support Specialist / Help desk La Source Newspaper, Vancouver, BC Sep 2003 - Oct 2004 • Planned, configured and installed the company network and server • Offered technical support which consisted of troubleshooting and repairing of networks, hardware and software • Installed, configured and administrated various operating systems such as Windows 9X,Windows 2000 and XP • Planned for future computer needs, disaster mitigation and recovery, configured security policies Technical Support Analyst May 2003 - Sep 2003 AAA Group, Vancouver, BC • Offered technical support for the company networks and workstations • Configured and installed VPN (virtual private network) • Provided remote access support and scheduled backup of customer data • Designed websites Network Administrator Feb 1998 – Jan 2003 Geisum Oil Company, Cairo, Egypt • Assessed network topology, including security and redundancy for a wide area network WAN • Supported workstation and networks including hardware/software, maintenance and repair for around 400 workstation in addition to planed standard helpdesk duties , • Installed, configured and administrated of various Operating Systems and servers such as Windows 9X, NT, 2000, XP, windows 2000/NT server and Citrix server, also migrated from NT to 2000 server • Setup and configure routers and switches, troubleshoot network problems • Implemented disaster mitigation and recovery planning • Shared in solving Y2K problem for the computers base systems (DCS’s , PLC’s , PC’s) • Coordinated projects including planning and installing software and hardware Computer Trainer/ Application support Jun 1996 – Feb 1998 PACC Pan Arab Computer System (Macintosh agency), Cairo, Egypt • Trained clients (15 person per class) • Supported Application over the phone • Desktop and Help desk support including troubleshoot software, operating system and hardware EDUCATION • Network Security and System Professional, University of British Columbia 2004 3/4
  4. 4. Tamer Hussein 778-227-0551 • B. Sc. In Communications & Electronics Engineering, Helwan University 1996 4/4