This document provides a summary of Siddarth Kaul's professional experience and qualifications. He has over 5 years of experience in network operations, technical support, and troubleshooting for Cisco, Polycom, and Avaya voice and video solutions. His roles have included network engineer, UC engineer, and tier 3 support engineer. He is proficient in technologies such as Microsoft Lync, Skype for Business, and Polycom RealPresence.

1. UNIVERSITY CERTIFIED ASSOCIATE
SIDDARTH KAUL
Email:-siddarthkaul7@gmail.com, Cell:-+91-7093038897, 9958357737
SR UC VOICE ENGINEER
Extensive experience of5 yrs. in network operations & technical support for client and end user systems. Self
motivated vigilant professional with over 5 years of qualitative experience in Networking.
Excellent communication and interpersonal skills with proven abilities in resolving complex issues.
Network Engineer with solid track record of quality contribution in deploying, maintaining and
troubleshooting Cisco & Polycom IP Telephony Products & Solutions. Demonstration ability to
coordinate, evaluate and manage resources for timely and successful project completion. High caliber
presentation and communication skills including the ability to simplify complex technical concepts for
target audiences. Team player and an innovator who is willing to go the extra mile to achieve organizations
objectives. Self-motivated and a quick learner, constantly studying and training to keep abreast of new
technologies.
Ability to learn new technologies and apply my experience in solving complex problems in an
interdisciplinary environment.
Troubleshooting all networking problems to ensure minimum downtime and maximum availability of
network.
Preparing documents related to procedures, support information, guidelines necessary for a formal handover
of management and support.
Enhancing networks by making use of network activity information.
Assisting in design and implementation of the network (LAN and troubleshooting network problems).
Suggesting improvements in operations and processes to make the system foolproof launches.
Areas of Expertise
 Service Management & Technical
support
 Complaint Handling & Resolution
 Vendor Negotiation
 Change & incidence management
 SLA/Performance Tracking
 Project Management

2. Key Points:
 Proven, strong Project & People management skills. Exceptionally well organized with a track record that
demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
 Adept at SLA bound environment.
 Project planning , communication and delivery
 Leading Service Management, Purchase ordering and billing team.
PROFESSIONAL EXPERIENCE
WS - ATKINS (UC Engineer) 3 October 2016 – Till date
 Working on Tier 3 Polycom UC incidents across different clusters across India, UK, Middle
East and US, involving testing, deployment and maintenance of Polycom Trio and VVX
Business Media phones & Sound point IP phones.
 Responsible for Testing and deployment of Group Series 300 & 500 for Different locations
across Atkins Offices.
 Working on Internal Employee Seibel Tickets on Skype Telephony and Skype for Business
2015 & Lync administrator Control Panel.
 Working on Polycom Real presence (RPRM) cluster for monitoring of different Group series
devices across different Office locations of Atkins.
 Responsible for deployment of New Polycom UCS (Software Versions) on RP touch tablets and
Group series 300 & 500.
Primesoft Solutions Inc 27 January2016 – 29 September 2016
(Outsourced to Polycom R&D center (IIC) Hyderabad Telangana
 Responsible for Testing of Various Polycom VVX devices according to customer escalation (VVX
series 201,310,410,500 & 600)
 Configuring Virtual PBX servers according to customer configuration (Example:-Asterisk, Open
Free Pbx),Genband,Skype for business telephony 2015
 Working on Microsoft Escalation for skype for Business and other Lync 2013 Related Queries.
 Testing customer Used case accounts and development Signed devices according to Requirement
from time to time .
 Responsible for configuring Unified cloud communication for real presence desktop application on
customer end points

3.  Responsible for analysis of Wireshark Traces across different dumps & pcap files available from
Service providers and End customers.
Pandora R & D labs pvt.ltd 24 Nov 2014 – 25 January 2016
Tier 3 Engineer
Hyderabad, Telangana
 Taking care of backend support of at Tier 3 level of Unified communication (Cloud
Environment)for account creation,updation, deletion on world smart product accounts of company
on WEBRTC (W3C) technology.
 Responsible for rights on User accounts of smart box cloud storage product of company with overall
responsibility for storage of data of US clients on smart box.
 Responsible for documenting SLA/KPI performance indicator reports of both products of tier 3
support on Word smart (Unified Communication Platform) and Smart Box (Unlimited storage
product)
 Responsible for configuring Polycom & Cisco softphones, IP phones & Switches & routers of
CISCO based products
 Responsible for ACD Call management options (Similar to CISCO UCCM (unified contact center
manager & express &UCCX), authentications and user logins at different client ends according to
product services, interruption and deletions of accounts.
 Responsible For configuring contact center express and Cisco unity similar communication
manager.
 Configuring world smart Call manager at different locations.
 Providing Tier 3 Technical Support to WorldSmart products which include SmartBox, CloudUC and
SentraCloud.
 Configuration and support related to UC software product and PBX system.
 To assist Tier1, Tier2, partner resellers, partner wholesalers and support teams.
 Provisioning phones and issues related to phone registrations. Phone models include Polycom
(301,450,550, VVX 300, VVX 500, Polycom Soundstation 6000 and 7000), Grand stream,
Cisco(7960,7961G,7600 SPA501XX Series),Avaya (96XX series & PBX series of Phones)&Astra(67XX
Series).
 Troubleshooting issues related to local routers and bandwidth at customers location.
 Weekly follow up with partners and customer site administrators.
 Attending weekly support meetings with tier1, tier2, director of support and partners.
 Responding to emails, IM support and direct or escalated on-call support.
 Configuring EDGEWATER VOIP based Routers at Customer location via remote access.
 Configuring SonicWALL series of routers(DMZ 100, DMZ 200).
 Reporting and monitoring of network call flow on Nag iOS, tracing network connectivity at various
router ports and configurations through Wireshark, VQ Manager & Homer monitoring tool.
 Configuring SSL & Device registration codes of various devices for User accounts.
 Responsible for Pushing of Security registrations from Linux Server (version 5.5) on to various
devices on Ubuntu,Mac,Windows & android devices.
 Responsible for LCR Route Management of Traffic .
 Responsible for reporting to Carriers (Example:- Comcast,XO,Nitel,AT&T) & Account Users for
registration drops across various registrar servers at various locations across US.
 Working on CentOS(Redhat) version 5.5 on backend for User Management

4. Telecommunication Consultants India Limited (TCIL) 25 Feb 2013 –14 Nov 2014
Client – African Union
Engineer
Pan African E Network Project
Country - Deputed to Democratic Republic OfSaoTome E Principe
At present in Hyderabad
• Coordinate and execute VSAT installation and configuration tasks.
• Configuring Polycom & Avaya series of phone including (Polycom VVX 300,VVX 410,VVX550,VVX 600)
& (Avaya series of 1220,1608 and communicator series)
• Responsible for configuring Microsoft Lync server 2013 & troubleshoot it on end sites.
• Responsible for coordinating to TCIL/HCLHUB STATION Senegal (TAC/Technical assistance center )
for escalating Trouble tickets for end sites and providing monthly SLA /KPI reports.
• Provide the better effort to executing the site for Tele education & Telemedicine.
• Technical support to VSAT installation, commissioning as well as troubleshooting to our client.
• Testing of equipment for the existing VSAT sites.
• Operation & Maintenance of Deploy and troubleshoot all types of equipment at site.
• Manage Local area Network under implemented sites.
• Fault diagnostic and on-site troubleshooting.
• Hub operation and maintenance of VSAT circuits.
• Generate report for daily activity & Prepare fault report according to the Installed Equipment at site.
• Prepare regular consolidated monthly report as per direction of HUB Station under time framework.
• Monitor all backbone links and network devices as deployed by Earth Hub Station.
• Provide quality support for all equipment’s and respond to Satellite Earth station enquiries/complaints
• Troubleshooting WAN connectivity’s such as Leased Lines, ISDN, VSAT.
• Managing V-SAT and V-SAT applications
• Installation and configure ofCISCO Switch (CISCO CATALYST 2960) Backup and restoration of Router
and Switch Configurations and IOS images.
• LAN Monitoring, troubleshooting, LAN IP management, Maintenance of Network, maintain FTP server,
configure and maintain VLAN’s
• Sending Daily/Weekly/Monthly reports to Management
• Provide training to staff at the customer location
• Providing VLAN Environment using Cisco 2960 series, Juniper Switch (Ex 3200, 4200)
• Video Conferencing Monitoring.
• Technical support for all Government Office’s system and LAN network
• Responsible for high up time of all leased lines, OFC (FDDI)
• Documentation of customer database such as IP addresses, passwords, interfaces, network diagram
• Troubleshooting the Network issues & links, follow up with service provider to find fault tolerance.
• Assisting in the implementation & monitoring of the network (WAN), troubleshooting network
problems and conflicts. Addressing performance bottlenecks and ensuring maximum network uptime.
SSIPL Retail Limited. 02nd April, 2012 – 22nd February, 2013

5. Executive –IT Helpdesk
 Taking care of the VOIP connectivity with NIKE Retail outlets
 Diagnosed fault-related cases by effectively utilizing software diagnostics
 Co-ordination with Service Providers related to new projects
 Daily database backup and connected data flow from store to Headquarters.
 Responsible for installation ofMS Navision 2009 Client server database at Retail POS outlets across
NIKE South India
 Provided technical support, monitored and assisted in troubleshooting critical issues such as database
entry overflow and underflow management for point of sale & billing
 Customer support for the implemented systems.
 Co-ordination with hardware vendors and other Service Providers.
 Identifying and resolving dataflow matrices in database for cost entry updating on different NIKE
brands from time to time according to service & management level requirements
 Co-ordination with Customers, Understanding their needs and requirement.
 Reporting the health of database and escalating for any degradation in service level.
EDUCATIONAL AND PROFESSIONAL CREDENTIALS
 MSC (IT) : LOVELY PROFESSIONAL UNIVERSITY(DDE)
 PGDCA : SHIATS FORMELYALLAHABAD AGRIGULTURAL UNIVERSITY
 B.TECH (ECE) : NIEC DELHI – AFFLIATED TO GGSIPU DELHI
 DIPLOMA (ECE) : ELECTRONICS & COMMUNICATION ENGG
(From Board of Technical Education, Government of Delhi)
 S.S.C : NIOS DELHI NCR
 H.S.C : SOMERVILLE SCHOOL NOIDA DELHINCR
 CCNA : CISCO VOICE CERTIFIED
PROJECTS/ SUMMER INTERSHIP UNDERTAKEN AS A PART OF ACADEMICS
PROFESSIONAL PROJECTS
• Electronic keypad lock for telephones
• Step down ac to dc converter for digital circuits of 5 v
• Regulator series
• Rear view monitor for automobiles for parking bays and TV visualization
• Hi-tech car parking system using sensor incursion prototype technique
PAPERS PUBLISHED
 IMPLEMENTATIONOF MICROSOFTAX2012 from Microsoft Navision 2005 for small &
medium enterprises(ERP PLATFORM) on IJECS WEBSITE:www.ijecs.in
 ERP SYSTEMS: CUMULATIVE SOFTWARE FAILURES available on academia .edu
 UNDERSTANDING IPV4 & IPV6 DIFFERENCES & TRANSITION MECHANISMS available at

6. academia.edu
 The General awareness andimpact of Cloudcomputing in Public domain on IJECS website.
PERSONAL INTRODUCTION
Father's Name: Atten Ji Kaul
Mother’s Name: Pyari Kaul
Date ofBirth: 11-01-1988
Marital Status: Single
Sex: Male
Nationality: Indian
Passport: G9198750
Language Known: Hindi, English & Portuguese, French
PLACE:Hyderabad SIDDARTH KAUL
DATE: