Michael Kerman is a network systems support technician with over 20 years of experience in hardware, software, networking, and telecommunications technologies. He has extensive skills in Windows and Linux desktop and server administration, Cisco networking and voice systems, and Microsoft Exchange and Office 365. His most recent role was as a Network Support Technician at MDON-Line from 2011-2014, where he implemented a migration to Cisco's Unified Communications Manager and managed the network infrastructure and 300 users.

1. MICHAEL KERMAN
kerman_michael@yahoo.com
Contact # (973) 580- 3643
Network Systems Support Technician
Performance Summary
Network Systems Specialist with knowledge in hardware,software,and networking technologies to
provide a powerful combination of analysis, implementation, and support. Provide network support
solutions to protect confidentiality, integrity, and availability of information and information systems.
Excellent organizational, team –building, and communication skills. Ability to multi-task and work in a
fast paced environment.
Core Skills
Workstations Production Printers/Faxes Security Access Systems
Wire Management Voice & Data Telecommunications
Wireless Access Security Surveillance Media & Peripherals
Software Configuration Hardware Configuration Desktop Support
Remote Support VPN Configuration Active Directory
Server Maintenance Switch Maintenance VMware
Anti Virus Protection Evaluation and Testing Quality Assurance
Inventory Management PBXsystems VoIP systems
Cisco Unified Communications Cisco Call Manager Cisco Contact Center
Cisco Unity Cisco Agent Desktop Cisco Supervisor
Cisco Monitoring Cisco Wallboard Cisco Historical Reporting
Cisco Attendant Console Jabber/IM Presence Inbit 24 IM Messaging
Microsoft Office Suite 07/10/13 Office365 Microsoft Exchange 2007
Jitbit Helpdesk End User Training BYOD
Vendor Relations Client Relations
EDUCATION & TRAINING
AVTECH Institute of Technology (South Plainfield, NJ) 2011
Certificate of Completion; A+, Network +, Security+, MCITP,CCNA Program
Global Knowledge 2014
CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v9.x
ICND1 V2.0 - INTERCONNECTINGCISCO NETWORKINGDEVICES,PART 1

2. MichaelKerman Pg2
Kerman_michael@yahoo.com
CERTIFICATIONS
A+ and Network + certifications 2011
CCNA Routing and Switching 2015
PROFESSIONAL EXPERIENCE
MDON-Line, Parsippany, NJ Nov 2011-2014
Network Support Technician
Researched and implemented $45,000 cost savings for relocation to new corporate office. Integral part of
research team that implemented migration from Toshiba CIX1000 to Cisco UCCXUnified
Communications Manager V9.1. Managed day to day operations of 300+ users. Supported network
infrastructure and peripherals. Maintained and repaired hardware,software and operating systems.
Preformed diagnostics and maintenance on servers,workstations and hardware. Configured and
maintained Cisco UCCXCommunications network. Managed and configured Office365 mail system.
Troubleshoot and resolved application issues. Maintained weekly and monthly call reports for corporate
marketing and sales department managers. Managed outside vendor accounts and contracts. Prepared
workstations for summer/winter internship program.
AVTECH Technology, South Plainfield, NJ - Jan 2011 to Oct 2011
PC NETWORK SUPPORT ASSISTANT
Designed, installed and configured classroom workstations and peripherals. Implemented virtual
workstation applications for remote classroom. Built new desktops from scratch. Motherboard, CPU,
Hard drives, RAM, Network card, Video graphics card and Audio card. Cloned hard drives using
Acronis. Installed software and Anti virus protection. Ran quality assurance tests. Provided functional and
technical support during classroom activities.
ISG Metro, Denville NJ 1995 – 2010
Senior Technical Support Specialist
Managed and supported over 400 clients in the NY Metropolitan Area. Configured, designed,
programmed and installed PBX/VoIP Systems and peripherals. Periodically preformed upgrades and
patches on systems. Maintained high level of reoccurring maintenance contracts.