Christopher J. Slagle has over 10 years of experience in information technology, customer service, and help desk support. He has a background in Windows, Linux, Mac OS, and networking including Cisco networking. Slagle has several technical certifications including MCTS and MCP. He is currently seeking full-time employment utilizing his skills and experience in areas such as desktop support, help desk, and network administration.

1. Christopher J. Slagle
512 West Parkside Dr
Greensburg IN 47240
Phone: (812) 212-5960
chris.slagle.4@gmail.com
Objective: To obtain full-time permanent employment with the ability to utilize my knowledge and
experiences.
Summary of Qualifications:
Customer Service, Information Technology and Help Desk via Windows 98, 2000, XP, XP
Professional Linux, MAC OS X, Vista, Windows 2003 Server Snow Leopard, and Unix
Hardware: Hubs, Switches, Routers, Firewalls, RAID, and Servers
Software: Microsoft ISA Server 2004, Microsoft Office and Apple Remote Desktop
Networking Skills: Windows XP, configuration and maintenance;
Windows Server 2003 installation, configuration, monitoring, change management, hardening,
fault tolerance, disaster recovery and remote management; Active Directory; Group Policy;
DNS; DHCP; VPN, routing, RRAS and remote access protocols; network design, configuration
and troubleshooting; TCP/IP; subnetting and troubleshooting; firewall and proxy server
configuration; emphasis on adherence to Microsoft standards and maintaining network
documentation and database maintenance. Call center and troubleshooting experience. Skilled
in computer interface navigation.
Additional Technical Skills: Cisco Networking, Printers, Adobe Addition, MS DOS,
Hardware Installation, Wireless routers and computer set-up
Education/Certification:
ITT Technical Institute Online
Computer Science and Associates in Applied Science August 2010 – Present
♣ Business Analytics
♣ Computer Hardware
♣ Mathematical Analysis
♣ Computer Applications
ComputerTraining.com Indianapolis, IN
Microsoft Network Technology Program February 2009 to August
2009
♣ MCTS (Microsoft Certified Technology Specialist)
♣ MCP (Microsoft Certified Professional)
Coursework included: Microsoft Windows Vista, Configuration 70-620, Managing and
Maintaining a Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing,
and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft
Internet Security and Acceleration Server 2004 70-350
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2. Southeastern Indiana Career Center Versailles, IN
Certification of Completion- Hardware/Software Computer Repair May ’00 –May ‘03
Employment History:
Elwood Staffing May 2015 – Present
Columbus IN
Helpdesk
-Support multiple users across several different locations
- Computer imaging
- Work tickets as they come in fast and efficiently
Compu Com April 2011 – May 2015
Cincinnati OH
Desktop Support
-IT support for GE Aviation and Energy Systems
-Changing out Hardware
-Supporting in house GE software
- On call support for GE Oil and Gas in Connersville IN.
-Supporting Telecommunications, Servers and Networking.
KAO Brands Nov. 2010-March 2011
Cincinnati, OH
Desktop Support
- International Technical Support via phone and e-mail
- Trusted as the only IT individual to support Australia and 3rd
shift operations
- Computer Imaging
- E-mail tracking and maintenance
- Assigning duties throughout the IT department
- Other duties as assigned
Batesville Intermediate School Sept. ‘09 – June ‘10
Batesville, IN
Technical Support Specialist
- Maintenance and repair of all computers including Apple and Windows based
- Provide technical expertise and assistance to internal personnel
- Maintenance and configuration of Servers
- Weekly meetings with IT department to assist with campus IT issues
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3. P a g e | 3, Christopher J. Slagle