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"Tourism & Hospitality Industry and Professionalism”
This document provides an overview of the tourism and hospitality industry and professionalism within the field. It discusses key areas like transportation, accommodation, food and beverage, and attractions that make up the tourism industry. It then outlines the various career opportunities and necessary qualities for professionals in sectors like airlines, travel agencies, hotels, and more. Traits like communication skills, customer service, problem solving, and a positive attitude are emphasized. Finally, the document explains why the tourism and hospitality industry is an attractive field to work in due to opportunities for growth, diversity, and interacting with people.
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"Tourism & Hospitality Industry and Professionalism”
- 1. Session On “Introduction ofTourism & Hospitality Industry and Professionalism”
- 2. PRESENTED BY: MD. SHAIFULLARRABBI Professional Experiences Coordinator & Lecturer- Dept. of Tourism & Hospitality Management, Daffodil Institute of IT(Affiliated National University) Assessor -Bangladesh Technical Education Board (Ticketing and Reservation) Resource Person & Trainer - Sheikh Hasina National Institute of Youth Development Resource Person & Trainer - ATAB Tourism Training Institute Resource person & Trainer - Bangladesh Hotel Management Tourism Training Institute Former Manager sales - Mamun Air Service Founder – Travel Memoria Educational Qualifications MBA & BBA-Major in Tourism & Hospitality Management, University of Dhaka. Certified NTVQF Level -4/Assessor Part (Ticketing And Reservation) Completed Diploma Course in Travel Agency & Tour Operation Management Certified NTVQF Level 2 Course entitled Ticketing & Reservation Certified NTVQF Level 1 Course entitled Tour Guiding
- 3. TOURISM INDUSTRY Tourism isthe sum of all activities that arising out from travel and stay of tourists. Four major parts of Tourism: Transportation Accommodation Food and Beverage Attractions and Entertainments Above all components make tourism industry.
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- 9. TOURISM PROFESSIONALS Tourism professionalis a person who has enough knowledge ,qualities, grooming , and expertise on travel, tourism and hospitality sectors related job and activities. Three magical for Tourism professionals are- Sorry Excuse me Thank you
- 10. QUALITIES & SKILLSOF TOURISM AND HOSPITALITY PROFESSIONALS • Punctuality , Food preference • Tour Types & Destination • Maturity & People skills • Ability to Work • Good Selling Skills • A good sense of humor • A outgoing Personality • A health& Fitness • A practical Nature & Commonsense • Good General Knowledge • Good problem Solving Skills • A strong Customer Service Ethic • Good Computer Skills • Good Organizational Skills • Good Communication & Listening Skills • Confidence • Leadership • Employment of the outdoor • The ability to work in a Team • Good memory for people’s name • Customer Attention
- 11. TRAITS OF ASUCCESSFUL TOURISM AND HOSPITALITY PROFESSIONALS • Well Organized • Looks & Plans for Opportunities • Looks & Plans for Opportunities • A Friendly Local • Ability to Grasp New Technologies • Asks for Help • Open-Minded • Commitment to Customer Service • Conscious of the environment • Friendly, Enthusiastic, Welcoming Personality • Knowledgeable • Willingness to Try Something New • Good Communicator • Creativity • Have Core Values But Seek Improvement • Never Give Up
- 12. TOP 10 QUALITIESOF A GREAT HOSPITALITY PROFESSIONALS • Commitment • Communication Skills • Computer Know-How • Enthusiasm • Leadership • Organized Knowledgeable of Safety/Hygiene Issues • Teamwork • interpersonal Skills
- 13. QUALITIES OF AIRLINESPROFESSIONALS • Dealing with passenger enquiries about flight departures and arrivals • Excellent customer service skills • Strong written and spoken communication skills • IT skills • Interpersonal skills • The ability to deal tactfully with upset or angry passengers • The ability to solve problems • Providing boarding passes and luggage labels • Taking care of people with special needs, and unaccompanied children
- 14. QUALITIES OF TRAVELAGENCY & TOUR OPERATOR PROFESSIONALS • Communication Expert • Good interpersonal skills • Enthusiasm • The ability to work well as part of a team • The ability to cope under pressure • Good IT skills • Competent organizational skills • Relevant experience • Flexibility • Confidence • Good sales skills, both over the telephone and face-to-face • A competent grasp of geography • Good oral and written skills • Highly Organized • Promotional expertise
- 15. AIRLINES An airline is acompany that provides air transport services for travelling passengers and freight.
- 16. AREAS OF SERVICE Theairline industry can be separated into four categories by the U.S. Department of Transportation (DOT): • International • National • Regional • Cargo
- 17. CATCH YOUR CAREERAT AVIATION SECTOR • Airport Service • Customer Service • Call Centre • Air Traffic Control • Sales & Marketing • GDS reservation Systems • IATA,ICAO • Reservation Officer • Ground Handling • Cabin Crew • Air Hostage • Travel Service • GSA service
- 18. TRAVEL AGENCY &TOUR OPERATOR • Travel Agency is a middle man who buy individual products and services, and sell individually to their clients. • Tour Operator is a producer who buy products and services individually make a package and sell under a package.
- 19. CAREER OFFER FORPROFESSIONALS • Sales & Marketing • Customer Service • Travel Consultant • Tour Guide • Ticketing Executive • Visa Processing Officer • Reservation Officer • Business Developer • Entrepreneurship • Interpreter • IT Executive
- 20. HOTEL Hotel is an establishmentwhere guests accommodate for overnight stay, provides food and beverage services and most basic types of guest services. Hotels offer enormous range of guests’ services such as banqueting, conference and fitness, sport and facilities, beauty spas, bars, sophisticated restaurant and others.
- 21. THE MAJOR DEPARTMENTSOF HOTEL • Front Office Department • Housekeeping Department • Food and Beverage Service Department • Food Production or Kitchen Department • Sales and marketing • Personal and human resources • Account and finance • Security and engineering • Purchase and store
- 22. FIVE THINGS THATMAKE PEOPLE PUSH TO WORK TOURISM & HOSPITALITY INDUSTRY • Hospitality has Arts • And a fast-growing future • It’s all about diversity and opportunity • It Gives You Platform to Grow • Introduce with most amazing people
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