2. Learning Objectives
At the end of the chapter, the students can
List career possibilities in tourism and hospitality
Discuss the importance of tourism and hospitality education
3. The World Travel and Tourism Council (WTTC) estimated that in 2010,
there were more than 235.8 million people worldwide, some 8.1
percent of the total workforce, employed in jobs that exist because of
the demand generated by tourism and hospitality. Although tourism
and hospitality industry contributes to gross domestic product (GDP),
capital investment, employment, foreign exchange, and export
earnings, it is the job creation capacity of tourism and hospitality
industry that is its most significant feature.
4. Job Requirements
Are you suited to work in the tourism field? Do you like working with
people? Can you provide leadership? Would you be genuinely concerned for
a traveler's comfort, needs, and wellbeing even if the customer might be
rude and obnoxious?
If you can answer in the affirmative, you can find a place in this industry. You
have to like to do things for other people and work helpfully with them. If
not, this is not the industry for you. Courtesy comes easily when customers
are pleasant and gracious. But a great deal of self-discipline is required to
serve every type of person, especially demanding or indecisive ones. In
tourism settings, the customer might often change his or her mind. This
requires patience and an unfailingly cheerful personality.
6. Tourism and hospitality today is one of the world's largest industries. It
is made up of many segments, the principal ones being transportation,
accommodations, food service, shopping, travel arrangements, and
activities for tourists, such as history, culture, adventure, sports,
recreation, entertainment, and other similar activities. The businesses
that provide these services require knowledgeable and imaginative
business managers. Familiarity with tourism, recreation, business, and
leisure equips one to pursue a career in a number of tourism-related
fields. Tourism and hospitality skills are critically needed, and there are
many opportunities available in a multitude of fields
7. Tourism Technology
Opportunities for technology jobs permeate the tourism industry at virtually
every level. Although information technology has always been important in
the field, its importance increases as the variety of new devices and
improvements on existing ones appear. For instance, application of advanced
information technology to provide tourist information via navigation
systems, PDAs (personal digital assistants), or mobile phones is growing.
In addition to information technology, a number of new tourism products
have emerged as tourism technology has been combined with other
industries. These include medical tourism, educational tourism, agricultural
tourism, marine tourism, and space tourism.
8. Airlines
The airlines are a major travel industry employer, offering a host of jobs
at many levels, ranging from entry level to top management, including
reservation agents, flight attendants, pilots, flight engineers, aircraft
mechanics, maintenance staff, baggage handlers, airline food service
jobs, sales representatives, sales jobs, computer specialists, training
staff, office jobs, clerical positions, ticket agents, and research jobs.
Because airlines have to meet safety and other requirements,
opportunities also exist with the Civil Aviation Authority of the
Philippines (CAAP). The CAAP hires air traffic controllers and various
other specialists. Airports also use a wide range of personnel, from
parking attendants to airport managers.
9. Bus Companies
Bus companies require management personnel, ticket agents, sales
representatives, tour representatives, hostesses, information clerks,
clerical positions, bus drivers, personnel people, and training
employees.
10. Cruise Companies
The cruise industry is the fastest-growing segment of the tourism
industry today. Job opportunities include those for sales
representatives, clerical workers, market researchers, recreation
directors, and CEOs. Because of their similarity in operations, cruise
lines have many of the same jobs as the lodging industry.
11. Railroads
Passenger rail services in the Philippines are mostly controlled by the
National government .In Europe, Japan, and elsewhere, rail passenger
transportation is much more developed and widespread, offering
greater opportunities. Railroads hire managers, passenger service
representatives, traffic analysts, marketing managers, sales
representatives, reservations clerks, information specialists,
conductors, engineers, coach and lounge car attendants, and station
agents.
12. Rental Car Companies
With increased pleasure, air travel, and the growth of fly/drive
programs, rental car companies are becoming an ever-more-important
segment of the travel industry. This sector of tourism employs
reservation agents, rental sales agents, clerks of various kinds, service
agents, mechanics, and district and regional managers.
13. Hotels, Motels, and Resorts
The range of jobs in accommodations is extremely broad. The following list is representative: regional
manager, general manager, resident manager, comptroller, accountants, management trainees, director of
sales, director of convention sales, director of personnel, director of research, mail clerks, room clerks,
reservation clerks, front-office manager, housekeepers, superintendent of service, bellhops, lobby porters,
doormen, maids, chefs, cooks, kitchen helpers, storeroom employees, dishwashers, waiters, bartenders,
apprentice waiters, heating and air-conditioning personnel, maintenance workers, engineers, electricians,
plumbers, carpenters, painters, and laundry workers.
Resorts tend to have the same jobs as those mentioned for hotels and motels; however, larger resorts
will have greater job opportunities and require more assistants in all areas. Resorts also have a number of
additional job opportunities in the areas of social events, entertainment, and recreation, such as for tennis and
golf pros.
14. Top 10 Things Tourism Employees Like about Their Jobs
1. Variety. Person after person said how much they enjoyed the variety in their jobs. Every day is different. "I
rarely have a boring day," a lot of them said. "There is never a dull moment," others agreed. Tourism offers
many different challenges. Most employees were grateful not to be stuck in a routine, predictable job.
2. Dealing with people. Tourism employees enjoyed the opportunity to meet and deal with people from all
over the world. Many felt good when they knew they had helped or entertained this diverse group of
customers.
3. Working with other tourism employees. Employees praised their fellow employees. People in tourism,
they said, tend to be dynamic, interesting, and upbeat. Many people liked the fact that tourism had a lot of
younger employees. Some 50 percent of the employees in the tourism industry fall within the 15- to 24-
year-old age group.
4. Opportunities. Because the industry is growing, employees said, there are so many different types of jobs
and opportunities in the tourism industry. It is possible, they said, to get experience in many different kinds
of tourism. There are lots of career paths available. There are so many opportunities to learn new skills.
5. Advancement potential. Employees were also enthusiastic about the opportunities for relatively quick
advancement in tourism. If you work hard, they said, you can move up to the next level faster than you
could in many other industries
15. 6. Developing global skills. Another positive was the fact that your tourism skills are transferable all around
the world. Once you have experience, employees said, you can work in many different parts of the world.
7. Easy to get started. Many tourism employees were grateful at the ease of getting an entry-level job in
tourism. "You don't need postsecondary school education. It is desirable, however, to get tourism training
and education if you want to build a career in tourism."
8. Training opportunities. At the same time, employees were pleased that there were many tourism training
and educational programs available to expand their knowledge about the industry. Many of these can be
pursued part time while you are working
9. Tips! Many tourism employees were happy to supplement their income with tips. They enjoyed being able
to influence their tip amount by providing good service.
10.Creativity. A great variety of tourism jobs, they said, allow you to think on your feet and be creative.
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21. THANK YOU FOR YOUR PATIENCE AND TIME!
HOPE YOU LEARNED A LOT FROM US!
GOODLUCK AND GOD BLESS! <3
