1. Capt BJ Singh
Profile
Capt BJ Singh is a master trainer with 30 years of rich experience in the area of
Performance Enhancement in soft skill training. A masters in English Literature, post
graduate qualification in marketing management and armed with an International
Certification in training from JCI Institute, Coral Gables, USA, he is one of the leading
trainers in the industry.
He has had the privilege of having started his career with the Indian Army as a
commissioned officer in the Regiment of Artillery, where he served for a period of 5
years and after taking a release from the Army he has been associated with the world of
Corporate training, Educational training and Finishing school concept of training.
He worked at senior positions in training as Head of Training for various top rung
training companies like Hero Mindmine, Airhostess Academy, Aspire Human Capital,
Academe Angraag and Institute of English and Etiquette. As Director with a University
handling over 28 colleges under him including international affiliations.
In his career spanning three decades, he has launched 5 chains of Finishing Schools in the
country and has trained over ten thousand executives and managers in corporate right
from entry level executives to the CEOs of the companies and has created over 500
trainers through the Train the Trainer workshops.
Presently he heads Absolute Training Solutions in India and in Dubai he works for a
Financial company and heads its training and development.
PREAMBLE
Change or discontinuity is a way of life today across the world. We define discontinuity
as 'any change in the way business is conducted'. Rapid changes in technology have led
to more informed and networked customers who demand better service; changing market
paradigms have altered business practices; mergers and acquisitions are daily news. In
this scenario, management of knowledge is of paramount importance and employees or
human capitals assume great significance. How well an organization copes and succeeds,
depends on how 'engaged' its employees are and how well its customers are managed.
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2. Today's leaders work under constant pressures to meet their targets and perform their
job functions. This leaves little time for them to examine their own self, style of
management and develop new skills and approaches to add to their effectiveness that
can have far reaching effects on their team and the organization.
The Value I bring:
•Develop communication skills
Student • Learn life skills
• Build confidence to face interviews
Through the PD, soft-skills training
• Equipped better for their first jobs
•Polish their personalities
•Create better students and faculty
University • Improve placements
Through embedded training and • Build better ranking for itself
placement assistance at the campus •Develop a skilled force for the industry
•Help in creation of wealth
•Get trained people for entry level jobs
Corporate • Reduce cost of initial training
Through various customized corporate • Enhance skills of existing work force
training programs • Improve performance of the teams
•Provide better product/services
•Fill the gap of skilled work force
• Provide better job opportunity
Industry
• Improve quality of end product/service
Through skill development training
• Reduce cost of in-house training
•Improve efficiency
•Build better citizens with values
• Bring about the required change
Society • Create a better society
Through the Finishing School Training • Help in the upliftment of the girl child
•Lay the foundation of a strong society
I help clients in exploring intelligent ways and innovative solutions to ensure that
investment of capital in human resources leads to long term gains and reinforces the
organisational performance so as to withstand the external and internal pressures as well
as take advantage of new opportunities.
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3. Training and Competence building methodology:
• Focus on simple, practical, relevant and result oriented approach
• Inbuilt modules for motivation as well as education
• Focus on key priorities rather than on overwhelming detail
• Training skills and principles easy to be practiced and adopted to become a way
of life
• Self appraisal to identify individual strengths and areas of improvement
SERVICES OFFERED
• Training Delivery in Business and Soft-skills
Customized training programs in business and soft skills such as
Communication, Interpersonal skills, Sales, Customer Service,
Leadership, Coaching, IT and IT enabled services applications etc.
Experiential and blended learning methodology using technology and
class-based approach
100% Certified faculty with deep vertical and training experience
Rigorous pre and post-assessments for ensuring impact
• Training Consulting
Development of Learning and Knowledge management strategy and plans
to support organization strategy
Integrated project implementation- from needs identification and analysis,
to design, development, validation, measurement and evaluation
Development of outsourcing strategy for entire or partial requirements
System integration and support with multiple suppliers and training
service providers
• Custom Content Development
Creation of customized training solutions and material for in-company as
well as third party deployment by clients
Repurposing or redesigning of existing training
Integrate e-learning with organization’s training strategy, processes and
learning management systems
Dedicated associates and extensive expertise in Instructional system
design, ILT, CBT, WBT and distance learning
• Assessment and Measurement
Skill and competency assessments using proprietary and customized tools
and instruments
Training effectiveness audits for in house or outsourced training
Skill and competency using online, paper based and simulation tools
360-degree feedback and workshops
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4. Customer satisfaction survey and audits
CUSTOMIZATION PROCESS
All the programs are modular and are combined to meet your organization’s specific
needs. It is the ability to analyze the intricacies of your business and comprehend the
organizational ethos, under our customization banner, which had made Capt BJ Singh the
leading training professional.
ACT IT Model
Assessment Customization Training Implementation
Intervention
Content Systems
Structure Transformation
Customization Integration
Validation
Program
Objectives/ Content Program Post Workshop
Formulation Validation Execution Review
Needs
Identification &
Analysis
Initial
Brief
LEARNING APPROACH
The four-step model
Plan: The behavior model is shown, explained and discussed to give a theoretical
understanding
Practice: The trainees practice the model through role-plays, case studies and
exercises
Observation & Feedback: Objective feedback is given to individual trainees to
help improve performance
Reinforce: Steps 2 and 3 are repeated until the trainee has the confidence to use
the skills in a real life situation
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5. METHODOLOGY
1. Case Studies
2. Group Exercises
3. Role-plays, Activities
4. Syndicate Presentations
5. Experiential learning
CORE MODULES
Communication
• Effective Inter Personal
Communication
• Delivering Powerful
Presentations
• Successful Business
Writing Decision Making
• Telephone Etiquette • Decision Making
• Corporate Etiquette Negotiation
• Grooming • Ethics and Values
• Cross Cultural Sensitivity
• Assertiveness
People Management Performance Management
Service Delivery
• Supervision • Leadership
• Customer Service
• Mentoring • Performance
• Customer Management
• Coaching Counseling
• Tele Customer Service
• Team Building • Managing
• Tele Sales Performance
• Conflict
• Collections Management • Goal Setting
• Key Account • Attitude • Time Management
Management Management • Presentation Skills
• Channel and Agency • Change • Project Management
Management Management • Creativity
• Train the Trainer
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6. PARTIAL LIST OF COMPANIES
TRAINED Le Passage to India
Eicher Motors Ltd
• GMR (DIAL)
• Eicher Engines Ltd
• Air Hostess Academy
• Hindustan Motors Ltd
• MakeOver Labs
• L&T Ltd
• Ministry of Tourism
• Bridgestone
• ITDC
• Tata International Ltd
• NTPC
• Ranbaxy labs • Daly College
• NHPC
• CSC India Ltd • Shri Satya Sai HS School
• Uttarakhand Police
• Maral Overseas Ltd • Gujarati Samaj English Medium School
• Reebok Ltd • Rajasthan Police
• Apeejay Schools
• Adidas • IRDE (DRDO)
•HDFC Scope International
H
• Hutch Mobility • Inductis Consulting • ONGC
• Aircel Mobile Services • Mahindra2Wheelers • MPFC
• Airtel Ltd • Compass Insurance Brokers L.L.C • State Bank of India
• Gati logistics • Compass Commercial Brokers L.L.C • Institute of Management
Studies
• TNT logistics
• International Institute of
• Safexpress Professional Studies
• IPS Academy
• Tata Johnson
• Interglobe Technologies • Prestige Institute of Management
a n d Re s e a rc h
• American Express • Malwa Institute of Tech
• IBM Daksh • TRUBA Institute of Tech &
• Convergies Sc i e n c e
• Acropolis Institute of Tech
• Mphasis
• Lovel y Professional University
• Voltas
• Manav Rachna International
• GE
Universit y
• HMM • Dominos Pizza
• Hero ITES
• Dabur India Ltd
• Reliance Digital Retail Ltd
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