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.                                                    Learn. Live. Lead                                    To begin with, i...
The Orange Academy                                                        Learn. Live. Lead                               ...
Business Communication Skills                                                   Learn. Live. Lead               Objectives...
Negotiation Skills                                                     Learn. Live. Lead                Objectives        ...
Behavioral Interviewing                                                      Learn. Live. Lead                Objectives  ...
Building Organizational Trust                                                      Learn. Live. Lead               Objecti...
Time Management                                                      Learn. Live. Lead                Objectives          ...
Presentation skills                                           Learn. Live. Lead               Objectives                  ...
Problem Solving                                             Learn. Live. Lead                Objectives                   ...
Business Etiquette                                                  Learn. Live. Lead                Objectives           ...
Emotional Intelligence                                                  Learn. Live. Lead               Objectives        ...
Customer Service                                                   Learn. Live. Lead                Objectives            ...
We are just a call away!                                                     Learn. Live. Lead       Sonia Kapur          ...
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Soft Skill Training, Behavioural Training, Outbound Training - India - Bangalore, Kolkata, Mumbai, Chennai, Delhi, Gurgaon, Delhi, Pune, Hyderabad

Training Outline - Soft Skill Training programs by The Orange Academy across India

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Soft Skill Training, Behavioural Training, Outbound Training - India - Bangalore, Kolkata, Mumbai, Chennai, Delhi, Gurgaon, Delhi, Pune, Hyderabad

  1. 1. . Learn. Live. Lead To begin with, its important to clarify why we exist. To make money? Well, that’s certainly a favourable outcome but not really the core of our being. We believe that together, as a team, we can make a change. We can help people find their calling, rise above the frustrations of the present and be inspired to move the mountains. Human potential is so limitless, possibilities so endless that it is only when we are in this zone called “inspired” , can we truly live. We exist to shift you into this zone.The Orange Academy, BangaloreEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  2. 2. The Orange Academy Learn. Live. Lead Business Communication Negotiation Skills Soft Skills Skills Behavioral Interviewing Customer Service Training Time Management Building Organizational Trust Programs Problem Solving Presentation Skills Emotional Intelligence Business Etiquette Even the best corporate strategies are executed by people. And people arent just tools. They come in the whole. With experience – good and bad, passion, strengths, challenges, emotions, habits and aspirations. Through our Leadership Training and Soft Skills Training programs, we help you get the best from your people by not only aligning them to the organizational goals but also developing them as individuals. Because in the end, it’s the collective wisdom that will create the required business impact. Talk to us. We are The Orange Academy.The Orange Academy, BangaloreEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  3. 3. Business Communication Skills Learn. Live. Lead Objectives Program Outline Duration Audience Minimize or Eliminate Barriers to  PerceptionCommunication Enhance both internal and external  Communication basics  Verbal and non verbal communication 16 Hrs < 5 yearscustomer service performance  Listening skills Empower business relationships through  Asking powerful questionsenhanced interpersonal communication Method of deliver: Interactive workshopskills  Team Meetings Increase workplace productivity and  Writing business emails √ Role Play √ Presentationretention  Conference calls √ Activity √ Case Study  Giving and receiving feedback Theatre Outdoor games √ Group Discussion Video Even an infant can communicate. However, business communication isnt that straight forward. Cultural affinity, intent of the receiver, language barrier and perception - all of them add complexity to this very basic human phenomenon – communication. This program helps you put your point across and understand others in any situations and at any forum.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  4. 4. Negotiation Skills Learn. Live. Lead Objectives Program Outline Duration Audience Arm the participants to establish  The importance of competentsustainable agreements in everyday worklife by successfully creating win -win negotiation 8 Hrs 3-8  Steps in negotiationssituations. Enhance both internal and external  Setting your objectives and planning for years negotiationcustomer service performance  Defining and arriving at win win Method of deliver: Interactive workshop Build sustainable relationships with  How to recognize bargaining styles;partners, colleagues and vendors to deliver √ Role Play √ Presentation Adversarial and Cooperativeastounding business results.  Deadlocks, standstills and concessions √ Activity √ Case Study  Verbal and non verbal communication Theatre Outdoor games  Closing and sustaining agreements √ Group Discussion Video Everything is negotiable. Be it some trivial workplace issue or a big business contract, negotiations are a part of everyday life. This program helps you understand why some agreements fail to sustain while others do. Learn how to identify, create and build win win agreements through a step by step approach in a fun filled workshop.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  5. 5. Behavioral Interviewing Learn. Live. Lead Objectives Program Outline Duration Audience < 10 Make right hiring decisions by avoiding  The importance of behavioralcostly mistakes Establish key pointers from the past and interviewing vs. other methods  4 steps of interviewing 8 Hrspresent behavior patterns of the candidate Establish fitment to the organization’s  Tools and techniques for interviewing years  Avoiding legal pitfalls in interviewingculture and values  Dealing with difficult candidates Method of deliver: Interactive workshop Establish the candidate’s strengths andweaknesses to establish fitment to the role √ Role Play √ Presentationand tacit expectations. √ Activity √ Case Study Make the interviewing processconsistent, diligent and effective for best Theatre Outdoor gamesresults. √ Group Discussion Video Leaders are known by the people they hire. This program gives an organization and its managers the ability to make the right hiring decisions and avoid costly mistakes. It helps build competency-based & behavior based interviewing skills using the principle that past and present behavior is the best predictor of employees retention and performance.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  6. 6. Building Organizational Trust Learn. Live. Lead Objectives Program Outline Duration Audience >5 Understand and develop organizational  Defining trust as an economical factortrust Build consensus on high trust behaviors  Role of trust  Differentiating between personal trust 16 Hrs Identify and eliminate low trustbehaviors and organizational trust years  The 4 principle model for building Align roles, people, systems and organizational trust Method of deliver: Interactive workshopprocesses for highest business impact  High trust behaviors √ Role Play √ Presentation  Rituals for building trust  Align internal systems to the high trust √ Activity √ Case Study model Theatre √ Outdoor games √ Group Discussion Video For too long, trust has been considered as something vague and subjective. This program helps participants understand trust as an economic asset and a key indicator of a companies long term viability. It not only helps to decipher trust worthiness but also enhance it at a personal and organizational level for highest business impact.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  7. 7. Time Management Learn. Live. Lead Objectives Program Outline Duration Audience < 10 Enhance personal effectiveness  Visioning and goal setting Improve organizational productivity Align to goals for higher business impact  Building strategies (ladders)  Self talk and procrastination 8 Hrs Reduce stress  Understanding time busters years  Creating time and space  Getting organized Method of deliver: Interactive workshop  Enhancing conviction and assertiveness √ Role Play √ Presentation √ Activity √ Case Study Theatre Outdoor games √ Group Discussion Video One of the most repeated phrases you will hear in offices is "we dont have enough time“ to which, the answer is “work harder”. This programs helps you work smarter instead by building a long term vision and short term goals. After identifying the right ladder, participants learn how to climb it quickly by managing their day better. From simple tools like making a to do list to taking breaks, the program inculcates lifelong habits.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  8. 8. Presentation skills Learn. Live. Lead Objectives Program Outline Duration Audience Enable the participants to make high  Exploring how presentations workimpact presentations  Working on belief  Presentation styles and techniques 16 Hrs All  Structuring content  Body language  Mastering the use of training aids Method of deliver: Interactive workshop  Handling objections √ Role Play √ Presentation  Developing your unique style √ Activity √ Case Study  Practice sessions Theatre Outdoor games √ Group Discussion √ Video Fear of public speaking is rather well known. In professional life, the ability to make a high impact presentation may be the key to winning that coveted deal or getting a promotion. This program helps participants to design and deliver high impact presentations. The program also helps the participants to recognize their own unique style and play on their own strengths.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  9. 9. Problem Solving Learn. Live. Lead Objectives Program Outline Duration Audience >5 Enable the participants to define,  What is Problem Solving?analyze and solve complex businessproblems in a creative way  Problem Solving Model s  Toolkit 8 Hrs  Brainstorming years  Pareto Analysis  SWOT Analysis Method of deliver: Interactive workshop  Problem Re-statement Technique Role Play √ Presentation  Developing solutions √ Activity √ Case Study  Avoiding recurrence Theatre Outdoor games √ Group Discussion Video We make decisions intuitively every moment. However, many problems are far more complex and far reaching that going by the intuition isnt enough. This program arms the participants with tools and techniques to define, analyze and solve problems in a systematic and creative way.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  10. 10. Business Etiquette Learn. Live. Lead Objectives Program Outline Duration Audience > 10 Learn why etiquette is important  Dining etiquette Develop strong professional social skills Describe appropriate office dress.  Cultural sensitivity  Communication etiquette 8 Hrs Demonstrate effective self introductions,  Telephone etiquette M yearsintroductions of others, and small talk.  Meeting etiquette Successfully navigate a business meal.  Email etiquette & voicemail etiquette Method of deliver: Interactive workshop Develop an action plan to improve  Wardrobe etiquette √ Role Play √ Presentationpersonal professionalism. √ Activity Case Study Theatre Outdoor games √ Group Discussion Video People and their relationships drive business. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners. This program helps you present yourself with the kind of polish that shows you can be taken seriously and trusted.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  11. 11. Emotional Intelligence Learn. Live. Lead Objectives Program Outline Duration Audience Enhance the emotional intelligence of  Understand what emotional intelligenceemployees to improve personal andorganizational effectiveness means  Recognize how our emotional health and 8 Hrs All physical health are related  Learn techniques to understand, use, and appreciate the role of emotional Method of deliver: Interactive workshop intelligence in the workplace  Understand the different emotions and √ Role Play √ Presentation how to manage them √ Activity √ Case Study  Understand the difference between optimism and pessimism Theatre Outdoor games  Validate emotions in others √ Group Discussion Video Emotional intelligence is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. This program helps you enhance your EQ and thereby live a more fulfilling life.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  12. 12. Customer Service Learn. Live. Lead Objectives Program Outline Duration Audience Improve organization’s profitability by  Recognize that customer service as anretaining and farming existing customers. important factor in organizations’ profitability 16 Hrs All  Understand the rules of excellent customer service  Enhance personal service orientation Method of deliver: Interactive workshop  Make customer service a team approach √ Role Play √ Presentation  Align systems, processes and people to for seamless delivery √ Activity √ Case Study Theatre Outdoor games √ Group Discussion Video Would you like to energize employees, impress customers, improve positive word-of-mouth, and increase repeat business? This training program helps develop people, systems and processes that can create a seamless experience for your customers – whatever be your domain! Get together and create a culture of service that far exceeds your customer’s expectations.The Orange AcademyEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350
  13. 13. We are just a call away! Learn. Live. Lead Sonia Kapur Akash Chander Business Manager Principal Coach The Orange Academy The Orange Academy +91 77-60-50-3350 +91 98-45-45-5307 If you’re wondering why “orange”, think about the Sun. It is the source of all life energy on our planet. If there were no sun, there would be no daylight. Plants would not be able to synthesize food. The entire food chain as we know it would go kaput. We draw inspiration from the Sun and our aim is to infuse your personal and professional lives with the energy, courage and determination to be all that you can be. Let not limitations interfere with your potential.The Orange Academy, BangaloreEmail: learn@executivecoachingindia.comwww.executivecoachingindia.comTel: +91 7760503350

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