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How to Create aCompetency-Based  Training Program
Definition of Competency-Based             TrainingHow to Implement Competency-        Based Training   How to Utilize Nee...
Traditional Training (Educational)              Model   • Based on model from schools &     universities   • Appointment-B...
What is Competency-Based Training (CBT)?   • Skills – tasks, knowledge and attitude   • Platform for learning and organiza...
Key Characteristics of CBT Programs  • Competencies aligned to strategic goals  • Knowledge to support performance  • Trai...
Advantages of CBT Programs                • Focus on success                  of each learner                • Learner con...
Implementing CBT
Core           Skills    DevelopmentNeeds Analysis                 Competencies   Assessment     of an IDP   CBT – Impleme...
Step 1: Needs Analysis      How do specific teams support achievement      of organizational goals?                 How do...
Step 2:Competencies• What characteristics &  capabilities are critical to  the success of your  organization’s overall  mi...
Step 3: Skill GapsDifferencebetweencurrentlevels             & desired levels =
Collecting Skill Gap Data• Interview managers  & employees• Interview top  performers• Questionnaires /  Surveys• Historic...
Step 4:Individual Development Plans                      Needs                      Gaps                   Development    ...
Integrating with Talent Management                      Recruiting/                        Hiring                        C...
Competency Mapping to Create IDP’s    Competency mapping provides a broad    view of an employee’s individual strengths   ...
Sample Service Skills Assessment                    • Auto generated                      by LMS                    • Base...
Sample Service Gap Analysis                  • Lists Competency                    Ratings                  • Identifies a...
Individual Development Plans (IDPs)                        •     Nurture individual                             strengths ...
Sample Customer Service Competencies                            Relationship Building  Concern for Quality                ...
Sample Customer Service Competencies                           Relationship BuildingConcern for Quality                   ...
Service Competencies - Curriculum                         Behaviors:                         • Organize and expressCommuni...
Service Competencies - Curriculum                        Behaviors:                        • Follows procedures toConcern ...
Service Competencies - Curriculum                        Behaviors:                        • Responds to  Service         ...
Sample Leadership Competencies                              Relationship Building  Building Commitment                    ...
Sample Leadership Competencies                       Relationship Building Building Commitment                            ...
Leadership - Curriculum                     Behaviors:                     • Sees connectionsStrategic              among ...
Leadership - Curriculum                      Behaviors:                      • Communicates Managing               expecta...
Leadership - Curriculum                      Behaviors:                      • UnderstandsInfluencing             employee...
Sample Competency – Course Map
Job FamilyCustomer Services    Job Role    Manager                     Recommended Content                    • Book: Plan...
Competency-Based Training differs from    Traditional Training Methods     1. Identify Organizational        Goals/Trainin...
questions?    View and register for complimentary webinars here
For Additional Info.        Dean Picheewww.bizlibrary.com      dean@bizlibrary.com  888.432.3077         888.432.3077 ext....
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How to Create a Competency-Based Training Program

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How to Create a Competency-Based Training Program

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How to Create a Competency-Based Training Program

  1. 1. How to Create aCompetency-Based Training Program
  2. 2. Definition of Competency-Based TrainingHow to Implement Competency- Based Training How to Utilize Needs and Performance AnalysisIdentifying and Establishing Core Competencies Identifying Performance GapsCompetency Mapping to Create IDP’s
  3. 3. Traditional Training (Educational) Model • Based on model from schools & universities • Appointment-Based • Trainer Focused
  4. 4. What is Competency-Based Training (CBT)? • Skills – tasks, knowledge and attitude • Platform for learning and organizational development • Focus on traits and skills needed to meet strategic objectives
  5. 5. Key Characteristics of CBT Programs • Competencies aligned to strategic goals • Knowledge to support performance • Training designed to affect behaviors tied to competencies • Success = achievement of specified competencies • Pre-assessment • Self-paced
  6. 6. Advantages of CBT Programs • Focus on success of each learner • Learner confidence grows as they achieve mastery levels • Time is used efficiently
  7. 7. Implementing CBT
  8. 8. Core Skills DevelopmentNeeds Analysis Competencies Assessment of an IDP CBT – Implementation Process
  9. 9. Step 1: Needs Analysis How do specific teams support achievement of organizational goals? How do individuals support achievement of department or team goals? What is the organization trying to achieve?
  10. 10. Step 2:Competencies• What characteristics & capabilities are critical to the success of your organization’s overall mission & goals?• For departments, groups and teams?• What are the common traits and strengths of top performers?
  11. 11. Step 3: Skill GapsDifferencebetweencurrentlevels & desired levels =
  12. 12. Collecting Skill Gap Data• Interview managers & employees• Interview top performers• Questionnaires / Surveys• Historical data
  13. 13. Step 4:Individual Development Plans Needs Gaps Development activities
  14. 14. Integrating with Talent Management Recruiting/ Hiring Core Compensation Development Competencies Assessment/ Promotion
  15. 15. Competency Mapping to Create IDP’s Competency mapping provides a broad view of an employee’s individual strengths & weaknesses, as it relates to their personal career development, as well as organizational efficiency, and bottom-line results.
  16. 16. Sample Service Skills Assessment • Auto generated by LMS • Based on Job Role • Assigned to Peers, Managers & Subordinates
  17. 17. Sample Service Gap Analysis • Lists Competency Ratings • Identifies above and below standard ratings • Links to development activities • Basis for IDP
  18. 18. Individual Development Plans (IDPs) • Nurture individual strengths • Target specific skill gaps & challenges • Track & monitor individual progress Specific courses & development activities
  19. 19. Sample Customer Service Competencies Relationship Building Concern for Quality Achieving Results Developing Others Initiative CommunicationFlexibility Inspire Trust & Confidence Decision Making Team Work Service Orientation
  20. 20. Sample Customer Service Competencies Relationship BuildingConcern for Quality Achieving Results Developing Others Initiative CommunicationFlexibility Inspire Trust & Confidence Decision Making Team Work Service Orientation
  21. 21. Service Competencies - Curriculum Behaviors: • Organize and expressCommunication ideas clearly orally and in writing. • Keep managers and others informed of the status of projects and activities Courses: 1. Organize to Remember 2. Communicate to Increase Understanding
  22. 22. Service Competencies - Curriculum Behaviors: • Follows procedures toConcern for ensure quality output. Quality • Encourages people to maintain high standards of quality and thoroughness. Courses: 1. Continual Quality Improvement 2. Quality Focused Management
  23. 23. Service Competencies - Curriculum Behaviors: • Responds to Service customer requestsOrientation in a timely manner. • Proactively identifies customer needs. Courses: 1. Excelling at Customer Service Simulation 2. The Voice of the Customer
  24. 24. Sample Leadership Competencies Relationship Building Building Commitment Achieving Results Developing Others Managing Performance CommunicationStrategic Thinking Inspire Trust & Confidence Decision Making Influencing Others Purpose, Principles & Values
  25. 25. Sample Leadership Competencies Relationship Building Building Commitment Achieving Results Developing Managing Performance Others CommunicationStrategic Thinking Inspire Trust & Confidence Decision Making Influencing Others Purpose, Principles & Values
  26. 26. Leadership - Curriculum Behaviors: • Sees connectionsStrategic among diverseThinking sources. • Turns strategy into action. Courses: 1. Systems Thinking and Models 2. Planning and Implementing a Business Strategy
  27. 27. Leadership - Curriculum Behaviors: • Communicates Managing expectations toPerformance diverse workforce. • Motivates employees. Courses: 1. Communication Vision 2. Managing Cross Generational Teams
  28. 28. Leadership - Curriculum Behaviors: • UnderstandsInfluencing employee motivations Others and needs. • Leads by example and does not micromanage. Courses: 1. Building Influence as a Leader 2. Leadership & Emotional Intelligence
  29. 29. Sample Competency – Course Map
  30. 30. Job FamilyCustomer Services Job Role Manager Recommended Content • Book: Planning for Tomorrow Competency • Course: Key ElementsGoal Attainment of a Sound Plan • Simulation: Planning for Results Key Behavior Planning
  31. 31. Competency-Based Training differs from Traditional Training Methods 1. Identify Organizational Goals/Training Needs 2. Establish Core Competencies 3. Assess Current Ability 4. Identify Gaps 5. Assign Development Activities 6. Post-Assessmentwww.bizlibrary.com
  32. 32. questions? View and register for complimentary webinars here
  33. 33. For Additional Info. Dean Picheewww.bizlibrary.com dean@bizlibrary.com 888.432.3077 888.432.3077 ext. 106 Thank you!

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