Health insurance is one of the most complex products consumers will ever purchase. Starting October 1st, 2013, new health insurance marketplaces in many states will begin open enrollment for individuals, families and small businesses. Learn about what is being done to ensure consumers are fully informed and understand how to get the coverage they need.
Kathy Paez from the American Institutes of Research (AIR) will share the results from a national representative survey of consumer’s health insurance literacy. Coming at this historic juncture, AIR’s applied research offers insights in tailoring outreach and communication messages to consumers trying to understand health insurance in the new state and federal marketplaces.
Also presenting will be Jennifer Messenger Heilbronner from the Metropolitan Group. Jennifer will bring an insider’s view into strategies being used by Cover Oregon. As a new state insurance marketplace, her team is tasked with reaching a wide variety of audiences, addressing misperceptions and getting uninsured people in her state covered.
This resource was from the fourth session in the CALPACT sponsored Health Communication Matters Webinar Series, which will help participants in all walks of public health to apply health literacy principles to their everyday communications.
Please visit here to listen to the audio recording of the webinar:
https://cc.readytalk.com/play?id=551ax7
Visit these links for the other resources related to this webinar:
Health Literacy Undervalued by Public Health? A tool for public health professionals:
http://www.slideshare.net/SPHCalpact/calpact-training-health-literacy-undervalued-by-public-health-training-tool
Applying Health Literacy to Health Insurance - Resources
http://www.slideshare.net/SPHCalpact/applying-health-literacy-to-health-insurance-resources
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Questions?
Email sphcalpact@berkeley.edu
MedCity ENGAGE: Advancing Beyond Patient Engagement to Behavior ChangeBrent Walker
This presentation provides an overview of a psychographic segmentation model and how it has been integrated into an automated patient engagement platform to drive significant patient behavior change to reduce hospital readmissions and enhance health coaches' work with patients who have diabetes or musculoskeletal issues
Engaging the hard_to_engage_through_innovative_channelsGeorge Van Antwerp
A presentation from the Care Continuum Alliance (CCA) that I gave with Aetna 2 years ago. I found it posted online and decided to share it.
http://www.carecontinuumalliance.org/theforum11/Presentations/Engaging_the_Hard_to_Engage_Through_Innovative_Channels.pdf
Consumer-Centric Design: Psychographic Segmentation and Consumer Behavior ChangeBrent Walker
This presentation was delivered by c2b solutions at the World Congress 6th Annual Leadership Conference: Consumerism through Health Plan Innovation. The presentation provides an overview of c2b solutions' proprietary psychographic segmentation model (patent pending) and its application to healthcare-oriented business cases.
MedCity ENGAGE: Advancing Beyond Patient Engagement to Behavior ChangeBrent Walker
This presentation provides an overview of a psychographic segmentation model and how it has been integrated into an automated patient engagement platform to drive significant patient behavior change to reduce hospital readmissions and enhance health coaches' work with patients who have diabetes or musculoskeletal issues
Engaging the hard_to_engage_through_innovative_channelsGeorge Van Antwerp
A presentation from the Care Continuum Alliance (CCA) that I gave with Aetna 2 years ago. I found it posted online and decided to share it.
http://www.carecontinuumalliance.org/theforum11/Presentations/Engaging_the_Hard_to_Engage_Through_Innovative_Channels.pdf
Consumer-Centric Design: Psychographic Segmentation and Consumer Behavior ChangeBrent Walker
This presentation was delivered by c2b solutions at the World Congress 6th Annual Leadership Conference: Consumerism through Health Plan Innovation. The presentation provides an overview of c2b solutions' proprietary psychographic segmentation model (patent pending) and its application to healthcare-oriented business cases.
From the Customer Experience Trend tracker this presentation is the one used for the webinar addresed by Qaalfa Dibeehi, Kalina Janevska and Colin Shaw: A well
Watch LIVE 8/13/13 on Google +
http://bit.ly/1aLt5XU
Medical Improv in Healthcare: Exploring Learning Experiences that Promote Safe Care, Patient Satisfaction, & Rewarding Careers
Description
Improv or “Medical Improv”* builds skills that promote the emergent behaviors we need for collaborative practice and cultures. In this 75 min presentation, you’ll learn how the principles of improv can be applied to critical skills, thinking, and relationship-building among healthcare professionals. You’ll meet pioneers in the “Medical Improv” field, explore opportunities for utilizing current strategies, learn about upcoming applications, and participate in Q and A. Join Organizational Development, Consultant Beth Boynton, RN, MS with Co-presenter Stephanie Frederick, RN, M.Ed and and Sponsor, Judy White, SPHR, GPHR in an invitation to learn more about cutting-edge applications of Improv in healthcare settings.
* “Medical Improv”, is a term coined by Professor Katie Watson, JD of Northwestern University Feinberg School of Medicine in her curriculum for medical students.
www.bethboynton.com
The Future of Personalizing Care Management & the Patient ExperienceRaphael Louis Vitón
Actionable segmentation model findings - by Raphael Louis Vitón & Dream team of industry experts, physicians and leaders from Blue Cross, GEHealthCare, RingLeaderVentures, Maddock Douglas, Dr.Daniel Friedland, etc working on improving health outcomes by Personalizing the Care Management business model for Better Outcomes & Better Economics (through patient empowerment)
Think Your Patients Are Loyal? Think Again. It Takes Work!Renown Health
Accenture provides latest insights on patient loyalty. Suzanne Hendery from Baystate Health shares successful best practices on consistently engaging seniors and women to drive loyalty.
Medical improv-Draft: Google Event 8/13/13 http://bit.ly/1aLt5XUBeth Boynton
Improv or “Medical Improv”* builds skills that promote the emergent behaviors we need for collaborative practice and cultures. In this 75 min presentation, you’ll learn how the principles of improv can be applied to critical skills, thinking, and relationship-building among healthcare professionals. You’ll meet pioneers in the “Medical Improv” field, explore opportunities for utilizing current strategies, learn about upcoming applications, and participate in Q and A. Join Organizational Development, Consultant Beth Boynton, RN, MS with Co-presenter Stephanie Frederick, RN, M.Ed and and Sponsor, Judy White, SPHR, GPHR in an invitation to learn more about cutting-edge applications of Improv in healthcare settings.
“Medical Improv”, is a term coined by Professor Katie Watson, JD of Northwestern University Feinberg School of Medicine in her curriculum for medical students.
www.confideentvoices.com
Using psychographic segmentation and digital communications to improve Revenue Cycle Management by motivating patients to pay current, overdue and delinquent healthcare bills. This presentation was delivered at the Healthcare Financial Management Association Tri-State (Ohio, Kentucky, Indiana) conference on September 12, 2019
No matter what type of client your Drug Court is serving, case management is one of the keystones to success. The learning objectives for this session are:
* Learn best practices in the filed of case management
* Learn how to best serve specific case management needs
Beyond Sanctions & Incentives in Mental Health CourtCADCP
Learning Objectives:
* Learn information about specific strategies and tactics used by operational Mental Health Courts that help motivate participants to engage in treatment and comply with court-supervised treatment plans
* Learn about factors that have been shown to improve or impair engagement in mental health treatment
Health Insurance Information Needs: How Librarians Can Helpevardell
Today many adults have difficulty knowing how to find a physician, fill a prescription, use and pay for medications, and use health information to make informed decisions about their health. Libraries are prominent places in communities making libraries and librarians excellent resources for advancing health information literacy. For example, librarians can address the unmet information needs that leave many unable to make appropriate health insurance choices. For those with lower levels of health insurance literacy, the ability to procure appropriate levels of health insurance coverage may be limited, which can have dire effects on individuals’ health statuses. Addressing this critical information need, Emily Vardell, Ph.D., will present a talk titled “Health Insurance Literacy and How Librarians Can Help.”
The Rise of Chronic Illness & Healthcare's Failed Value PropositionNick Gaudiosi
Using my personal health journey as a backdrop, this presentation looks at the healthcare economy and the intersection of medicine and wellness. I am not a clinician, but a healthcare marketer and executive with insights about how to build a category leading brand in the health & wellness economy. Building a leading health and wellness brand has a lot to do with authenticity. The next few slides are about my personal journey – and my authenticity in the health and wellness space – as a patient, consumer, caregiver, executive and innovator. Part I takes a brief look at the Rise of Chronic Illness and Healthcare's Failed Value Proposition. In Parts II. - IV, we explore how American's have extreme difficulty attaining wellness and why the cards are stacked against healthcare providers. Then we look at the business of wellness and the patient of the future.
From the Customer Experience Trend tracker this presentation is the one used for the webinar addresed by Qaalfa Dibeehi, Kalina Janevska and Colin Shaw: A well
Watch LIVE 8/13/13 on Google +
http://bit.ly/1aLt5XU
Medical Improv in Healthcare: Exploring Learning Experiences that Promote Safe Care, Patient Satisfaction, & Rewarding Careers
Description
Improv or “Medical Improv”* builds skills that promote the emergent behaviors we need for collaborative practice and cultures. In this 75 min presentation, you’ll learn how the principles of improv can be applied to critical skills, thinking, and relationship-building among healthcare professionals. You’ll meet pioneers in the “Medical Improv” field, explore opportunities for utilizing current strategies, learn about upcoming applications, and participate in Q and A. Join Organizational Development, Consultant Beth Boynton, RN, MS with Co-presenter Stephanie Frederick, RN, M.Ed and and Sponsor, Judy White, SPHR, GPHR in an invitation to learn more about cutting-edge applications of Improv in healthcare settings.
* “Medical Improv”, is a term coined by Professor Katie Watson, JD of Northwestern University Feinberg School of Medicine in her curriculum for medical students.
www.bethboynton.com
The Future of Personalizing Care Management & the Patient ExperienceRaphael Louis Vitón
Actionable segmentation model findings - by Raphael Louis Vitón & Dream team of industry experts, physicians and leaders from Blue Cross, GEHealthCare, RingLeaderVentures, Maddock Douglas, Dr.Daniel Friedland, etc working on improving health outcomes by Personalizing the Care Management business model for Better Outcomes & Better Economics (through patient empowerment)
Think Your Patients Are Loyal? Think Again. It Takes Work!Renown Health
Accenture provides latest insights on patient loyalty. Suzanne Hendery from Baystate Health shares successful best practices on consistently engaging seniors and women to drive loyalty.
Medical improv-Draft: Google Event 8/13/13 http://bit.ly/1aLt5XUBeth Boynton
Improv or “Medical Improv”* builds skills that promote the emergent behaviors we need for collaborative practice and cultures. In this 75 min presentation, you’ll learn how the principles of improv can be applied to critical skills, thinking, and relationship-building among healthcare professionals. You’ll meet pioneers in the “Medical Improv” field, explore opportunities for utilizing current strategies, learn about upcoming applications, and participate in Q and A. Join Organizational Development, Consultant Beth Boynton, RN, MS with Co-presenter Stephanie Frederick, RN, M.Ed and and Sponsor, Judy White, SPHR, GPHR in an invitation to learn more about cutting-edge applications of Improv in healthcare settings.
“Medical Improv”, is a term coined by Professor Katie Watson, JD of Northwestern University Feinberg School of Medicine in her curriculum for medical students.
www.confideentvoices.com
Using psychographic segmentation and digital communications to improve Revenue Cycle Management by motivating patients to pay current, overdue and delinquent healthcare bills. This presentation was delivered at the Healthcare Financial Management Association Tri-State (Ohio, Kentucky, Indiana) conference on September 12, 2019
No matter what type of client your Drug Court is serving, case management is one of the keystones to success. The learning objectives for this session are:
* Learn best practices in the filed of case management
* Learn how to best serve specific case management needs
Beyond Sanctions & Incentives in Mental Health CourtCADCP
Learning Objectives:
* Learn information about specific strategies and tactics used by operational Mental Health Courts that help motivate participants to engage in treatment and comply with court-supervised treatment plans
* Learn about factors that have been shown to improve or impair engagement in mental health treatment
Health Insurance Information Needs: How Librarians Can Helpevardell
Today many adults have difficulty knowing how to find a physician, fill a prescription, use and pay for medications, and use health information to make informed decisions about their health. Libraries are prominent places in communities making libraries and librarians excellent resources for advancing health information literacy. For example, librarians can address the unmet information needs that leave many unable to make appropriate health insurance choices. For those with lower levels of health insurance literacy, the ability to procure appropriate levels of health insurance coverage may be limited, which can have dire effects on individuals’ health statuses. Addressing this critical information need, Emily Vardell, Ph.D., will present a talk titled “Health Insurance Literacy and How Librarians Can Help.”
The Rise of Chronic Illness & Healthcare's Failed Value PropositionNick Gaudiosi
Using my personal health journey as a backdrop, this presentation looks at the healthcare economy and the intersection of medicine and wellness. I am not a clinician, but a healthcare marketer and executive with insights about how to build a category leading brand in the health & wellness economy. Building a leading health and wellness brand has a lot to do with authenticity. The next few slides are about my personal journey – and my authenticity in the health and wellness space – as a patient, consumer, caregiver, executive and innovator. Part I takes a brief look at the Rise of Chronic Illness and Healthcare's Failed Value Proposition. In Parts II. - IV, we explore how American's have extreme difficulty attaining wellness and why the cards are stacked against healthcare providers. Then we look at the business of wellness and the patient of the future.
Health Insurance Information Needs: How Librarians Can Helpevardell
Objectives: It is a widely perceived but poorly documented problem that many individuals lack clear understanding of health insurance. Librarians can address the unmet information needs that leave many unable to make appropriate health insurance choices. For those with lower levels of health insurance literacy, the ability to procure appropriate levels of health insurance coverage may be limited, which can have dire effects on individuals’ health statuses.
Methods: This study employed semi-structured interviews to explore how newly hired employees at a large university in the southeastern United States understand health insurance concepts and make health insurance purchase decisions. This paper will offer examples of the information needs they described and an analysis of the trends across individuals.
Results: Participants divulged a lack of understanding of insurance-related terminology (e.g., coinsurance). Their confidence in navigating the health insurance system decreased as education levels increased (i.e., those with a doctoral degree reported the lowest level of confidence in navigating health insurance enrollment). Participants also expressed difficulty in locating insurance information resources that were unbiased. These findings underscore an important role that librarians can play in providing access to unbiased, authoritative definitions of health insurance terms.
Conclusion: The collected data form the foundation for the construction of a model of the health insurance decision-making process and offer insight to the library and information science community on how to support health insurance information needs. The proposed model and discussion demonstrate continued difficulty with understanding health insurance concepts and the factors which impact health insurance literacy and decision-making.
As consumers face more choice, complexity, and financial exposure for their health care in an increasingly uncertain world, they are highly influenced by Age , Income and Education factors.
Health Insurance Literacy: Key Considerations for StakeholdersEnroll America
Webinar slides from October 20, 2014. Here at Enroll America we want consumers to get covered, and stay covered, and research shows that the more consumers know about the Affordable Care Act and health insurance, the more likely they are to keep their coverage. We know that helping consumers understand their options, select a plan that meets their need and budget, and learn how to use their coverage once enrolled is crucial, but incredibly challenging. Join Enroll America and Consumers Union to learn about the critical connection between health insurance literacy and retention and how to talk about some of the key health insurance concepts consumers struggle with. We also shared some useful resources to keep in your back pocket as these issues continue to come up in the months ahead. This webinar is appropriate for enrollment stakeholders interested in addressing gaps in knowledge about health insurance among consumers to make sure they get covered, and stay covered! You can watch the recording here: http://www.enrollamerica.org/resources/webinars/ready4oe2-effective-strategies-second-open-enrollment-period/.
The Affordable Care Act has brought changes that businesses can’t ignore.
Aflac surveyed 314 brokers, 5,209 American workers and 1,856 business decision-makers to determine the impact health care reform is having on brokers’ business models and employers’ benefit offerings.
The results show the growing importance of voluntary insurance benefits.
State Reform Survey Workgroup Meeting, February 2015soder145
A year has passed since full ACA implementation, and several states are gearing up for data collection in 2015. To guide this process and generate ideas, SHADAC is convened a web-assisted conference call. Colorado and Oregon shared their experiences selecting new reform-relevant content for their surveys, and researchers from the Urban Institute shared lessons learned from the Health Reform Monitoring Survey (HRMS).
Ad Club Vital Signs - Patient Power: A Changing EnvironmentBrent Walker
This presentation was delivered on the Google campus in Cambridge, MA, on behalf of the Boston Ad Club. It discusses the trends driving consumerism in healthcare, the application of psychographic segmentation and the results of a hospital pilot where readmissions post-surgery discharge were driven to zero with a 75% reduction in nurse FTEs for patient follow-up.
EXECUTIVE SUMMARYClient’s requirement Panion Project seeks to aBetseyCalderon89
EXECUTIVE SUMMARY
Client’s requirement: Panion Project seeks to address the optimal performance of care workers in Canada and the USA by ensuring better access to quality care. ………………………………
Introduction
Healthcare happens to be the concern of every facet of humanity and for this reason, the Panion project is of great interest and relevance to every community where it exists. At some point in our lives, we have found ourselves, or a family member, or a colleague, or friends needing medical attention, and we all desire that this health/medical situation be treated with the utmost care, skill, professionalism, and acceptable standard.
It would therefore be interesting to render our professional knowledge towards providing valuable information, analyzing potential challenges and opportunities, improving the system and methods to optimize the desired outcome of the Panion project.
A lot of factors that undermine the performance of care workers as identified by the client are but are not limited to;
· The mismatch between job specification and care worker’s attributes.
· The huge commission charged by health care agencies.
· Poor compensation and benefits packages,
· Long distances are often required to deliver service to health-seeker,
· Absence of incentives for skill enhancement and career development.
Scope: Having identified the problems that increased employee turnover in health care services, the Panion project seeks to address these problems and also increase employee retention by using employees retention strategies and tools like training, employee engagement, and development, benefits, and other employee capacity building skills.
Speak up…
• If you don’t understand something or if something doesn’t seem right.
• If you speak or read another language and would like an interpreter or translated materials.
• If you need medical forms explained.
• If you think you’re being confused with another patient.
• If you don’t recognize a medicine or think you’re about to get the wrong medicine.
• If you are not getting your medicine or treatment when you should.
• About your allergies and reactions you’ve had to medicines.
Pay attention…
• Check identification (ID) badges worn by doctors, nurses and other staff.
• Check the ID badge of anyone who asks to take your newborn baby.
• Don’t be afraid to remind doctors and nurses to wash their hands.
Educate yourself…
• So you can make well-informed decisions about your care.
• Ask doctors and nurses about their training and experience treating your condition.
• Ask for written information about your condition.
• Find out how long treatment should last, and how you should feel during treatment.
• Ask for instruction on how to use your medical equipment.
Advocates (family members and friends) can help…
• Give advice and support — but they should respect your decisions about the care you want.
• Ask questions, and write down important information and instructi ...
Easy Ways to Segment Your Customers and Create Actionsimagine.GO
Health care reform created millions of new health care shoppers. Many of whom visited your website for the first time. You've did the work to support the new health care consumer on your site, but did you converting visitors into shoppers, and shoppers into repeated customers? You can find the deck associated with this presentation here.
During this session we discussed:
1. How do you create and execute an effective segmentation strategy for health insurance shoppers?
2. Why Segment?
3. What Models?
4. What Methods?
5. What Results?
6. What Next?
The healthcare needs of the people have changed over time with the emergence of new ailments, and so has the healthcare industry. Following the steep rise in the cost of medical treatments, the necessity for some sort of cover to provide protection during a medical emergency has increased. Considering the changing lifestyle and needs of the people, the medical schemes in South Africa have also evolved over time.
SocializationTo begin the process of socialization, having a cle.docxsamuel699872
Socialization
To begin the process of socialization, having a clear understanding of the definition of nursing is essential. We know what nurses do, but how do we define nursing? Why is defining nursing important? To answer this last question, defining nursing is important for several reasons:To differentiate nursing from other professions.To define our practiceTo provide guidelines for nursing educationTo make nursing visible to the public and policy makers
While there may be multiple definitions of nursing from professional organization and state boards of nursing, similar characteristics can be found in all of them.
The American Nurses Association offers the following definition:
Nursing is the protection, promotion, and optimization of health and abilities, prevention of illness and injury, facilitation of healing, alleviation of suffering through the diagnosis and treatment of human response, and advocacy in the care of individuals, families, groups, communities, and populations.
Knowing what nursing is, supports your move into the nursing role. Socialization is the process of internalizing knowledge, skills, attitudes and other concepts needed to function in a role. You have been socialized into your current role. However, after graduating with your BSN, there will be another socialization process as you take on the broader role of the nurse with a BSN. Another way of describing the socialization process is Patricia Benner’s (1984) novice to expert stages. Some of you may be familiar with Benner’s work through your facilities clinical ladder. Socialization of the professional nurse involves developing your knowledge and skills and interacting with other nurses who act as mentors. Throughout the education process, students encounter a variety of socializing agents, including faculty, classmates, colleagues and other healthcare professionals, patients, and family, who subsequently contribute to the formation of a professional self-identify (Lai & Lim, 2012, p. 32).
Instructions
You are a licensed practice nurse (LPN) collaborating with a registered nurse (RN) for hospital-wide in-service on healthcare associated infections (HAI). After the in-service, a representative from each hospital department will receive an infographic to post in their respective unit. Your job is to create an infographic on preventing HAIs. The infographic should:
· Be a one-page visual representation of about Healthcare Associated Infections (HAIS)
· Identify common types of HAIs (healthcare associated infections)
· Include data or statistics about HAIs
· Describe prevention strategies for HAIs
Nursing Ethics
The Code of Ethics for Nurses of 2015, given by American Nurses Association (ANA), outlines the ethical basis for the nursing profession. It contains nine provisions, which cover the nurses' responsibilities toward the patients, maintenance of their personal professional growth, and their responsibilities to the profession and community.
Contemporary nur.
Similar to CALPACT Webinar: Applying Health Literacy to Health Insurance: How We Can Help Consumers (20)
This webinar will present the principles of Universal Design and how to apply it to designing websites and print materials that are accessible to people with low or limited vision. Peter Freedman, an expert with 15 years’ experience in web design and e-commerce will address technical, visual, and regulatory considerations to improve web and print overall effectiveness for readability. Whether you’re tech-savvy or not, have resources or not, you will walk away with the strategies to evaluate and make improvements to the readability of your web and print materials for audiences with limited vision.
Learning Objectives
• Describe key principles of Universal Design and advantages for the user experience
• List an example of how layout can improve readability for the visually-impaired
• Explain how different typographic practices can improve readability
Speaker: Peter Freedman, Web Designer
Moderator: Nancy Murphy, Founder, CSR Communications
This presentation was from the sixth session in UC Berkeley's Center for Public Health Practice sponsored Health Communication Matters! Webinar Series, which will help participants in all walks of public health to apply health literacy principles to their everyday communications.
Please visit here to listen to the audio recording of the webinar:
http://www.meetingburner.com/b/hcwg/watch?c=TNAUPP&h=f
Visit this link for the other resources related to this webinar:
Health Literacy Undervalued by Public Health? A tool for public health professionals:
http://www.slideshare.net/SPHCalpact/calpact-training-health-literacy-undervalued-by-public-health-training-tool
Website: http://sph.berkeley.edu/careers/center-public-health-practice
Questions?
Email cphp@berkeley.edu
When it comes to communication, telling stories with images and video has a power few other mediums have. These engaging and increasingly shareable visual mediums can articulate your organization’s vision, promote your programs and initiatives, and move people to action.
In this webinar, the fifth session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health, join Mike Lawson from Diabetes Hands Foundation, and Dana Howard from Covered California, as they share their best practices for using images and video to strategically advance diverse advocacy, health promotion, and health education goals.
Enjoy these slides from the training!
Listen to the webinar here:
http://cc.readytalk.com/play?id=eoe4i4
View the resources from this training here:
http://www.slideshare.net/SPHCalpact/telling-stories-with-images-and-video-resources-2
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Interested in learning how to transform data or complex, hard to understand information into something more visually appealing and meaningful? Or how to use tools and techniques to more successfully communicate critical information?
In this webinar, the fourth session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health, join Sheila Baxter and Leslie Safier from Healthy Communities Institute and Leslie Yang, from Awasu Design, as they share how they're using data visualization tools and infographics to innovatively communicate data that matters in a clear and creative way.
Enjoy these slides from the training!
Listen to the webinar here:
http://cc.readytalk.com/play?id=5pq7nu
View the webinar resources here:
http://www.slideshare.net/SPHCalpact/calpact-webinar-using-infographics-and-data-visualization-resources
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Your website is the “front door” to your organization, and the centerpiece of a well-coordinated communications plan. Wouldn’t you want to know who’s crossing your threshold every day? Google Analytics is a great tool to help you do just that!
In this webinar, the third session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health, join Alex Bernardin from the San Francisco AIDS Foundation and Matt Schulte from Metropolitan Group as they share how they use Google Analytics to learn more about their website’s visitors – where they’re from, how they got there, what they’re looking for, what they like – all so they can hone their marketing activities for maximum impact.
Enjoy these slides from the training!
Listen to the webinar here:
http://cc.readytalk.com/play?id=69nto5
View the Resources from this webinar:
http://www.slideshare.net/SPHCalpact/google-analytics-resources-33697232
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Today's U.S. Latino population is growing, dynamic and evolving, reflecting a new American reality. Latino culture and family dynamics impact healthcare decisions and behaviors. Recognizing that Latinos are not a homogeneous group, experts from media, academic research and public health promotion will share insights, tips and tools in this timely webinar for closing the cultural communication gap with this diverse population.
After this session, participants will be able to:
- Identify diversity among Latino populations and take appropriate steps to build a communication ecology relative to that diversity
- List at least two healthcare myths about Latinos
- Describe the role that media, community and family influences play in healthcare decisions
- Describe how to reach Latinos more effectively through culturally relevant communication and outreach
Speakers:
Sonya Suarez-Hammond, Senior Director of Strategy & Insights/Healthcare at Univision Communications
Dr. Holley Wilkin, Professor and affiliated faculty of the department of Partnership for Urban Health Research at Georgia State University
Dr. Carmen Gonzalez, Postdoctoral Scholar at the Annenberg School for Communication and Journalism at the University of Southern California.
Moderator: Nancy Murphy, Executive Vice President, Metropolitan Group.
This presentation was from the fifth session in the CALPACT sponsored Health Communication Matters Webinar Series, which will help participants in all walks of public health to apply health literacy principles to their everyday communications.
Please visit here to listen to the audio recording of the webinar:
http://cc.readytalk.com/play?id=2peynd
Visit these links for the other resources related to this webinar:
Resources:
http://www.slideshare.net/SPHCalpact/putting-culture-into-context-resources
Health Literacy Undervalued by Public Health? A tool for public health professionals:
http://www.slideshare.net/SPHCalpact/calpact-training-health-literacy-undervalued-by-public-health-training-tool
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Questions?
Email sphcalpact@berkeley.edu
In this session, part of our Innovative Leaders Speaker Series, Leonard Schaeffer, Judge Robert Maclay Widney Chair and Professor, University of Southern California, and Founding Chairman & CEO of WellPoint discussed his perspective on the roles of leadership and management in large organizations, based on his experience in the public and private sectors. He presented a "Typology of Leadership" that uniquely describes the way in which these different roles contribute to and influence organizations in achieving their vision, mission and goals. Finally, Mr. Schaeffer applied his observations on leadership to the implementation challenges of the Affordable Care Act.
Enjoy the presentation from this lecture!
Learn more about the Innovative Leaders Speaker Series here:
http://calpact.org/index.php/en/events/innovative-speaker-series
Visit us at CALPACT!
calpact.org
You’re on a roll with social media – you’ve got your plan in place, you’re putting your voice out there, monitoring and engaging in conversations, and hopefully getting folks excited about your message or even, taking action. But if you’re too busy doing, and not taking the time to answer the so what, how will you know you’re on the path to social media success and having an impact?
In this webinar, the second session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health, JC De Vera of the Greenlining Institute and Rae Roca-Pickett, Julian Aldana, and Riana King of the Young Invincibles share how they: measure and evaluate their social media efforts to ensure it best meets their communication objectives; refine their efforts to measure what really matters; and get actionable results that help produce greater impact.
Enjoy this presentation from the training!
Listen to the webinar here:
http://cc.readytalk.com/play?id=4i4dix
To view other resources from this webinar:
The Art of Listening Social Media Toolkit for Nonprofits:
http://www.slideshare.net/SPHCalpact/the-artoflisteningsocialmediatoolkitfornonprofits
Social Media Measurement and Evaluation Resources:
http://www.slideshare.net/SPHCalpact/sm-measurement-and-evaluation-resources
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Social media can be used as powerful public health communication tools for raising awareness, connecting and engaging with your stakeholders, building and sustaining relationships, and encouraging calls to action. Yet, whether you’re a total newbie or a social media guru looking to step up your game, nothing can defeat your efforts more than winging it without a plan.
Enjoy this toolkit from our "Building a Social Media Communications" webinar, the first session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health. JC De Vera of the Greenlining Institute and Rae Roca-Pickett of the Young Invincibles shared how they’ve built a social media strategy that works, is integrated with their overall communications plan, and helps them to create meaningful impact with the communities they serve.
To view other resources from this workshop:
Presentation slides:
http://www.slideshare.net/SPHCalpact/calpact-nm-webinar-31494514
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Social media can be used as powerful public health communication tools for raising awareness, connecting and engaging with your stakeholders, building and sustaining relationships, and encouraging calls to action. Yet, whether you’re a total newbie or a social media guru looking to step up your game, nothing can defeat your efforts more than winging it without a plan.
In this webinar, the first session in the latest 21st Century New Media Series from CALPACT and CHL at UC Berkeley's School of Public Health, JC De Vera of the Greenlining Institute and Rae Roca-Pickett of the Young Invincibles share how they’ve built a social media strategy that works, is integrated with their overall communications plan, and helps them to create meaningful impact with the communities they serve.
Enjoy this presentation from the training!
Listen to the webinar here:
https://cc.readytalk.com/cc/playback/Playback.do?id=8aarvf
To view other resources from this webinar:
The Art of Listening Social Media Toolkit for Nonprofits:
http://www.slideshare.net/SPHCalpact/the-artoflisteningsocialmediatoolkitfornonprofits
To learn more about this series, please visit: http://chl.berkeley.edu/events/newmedia/2014-new-media-trainings/sessions.html
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Ever wonder if your PowerPoint presentations show off your project or research to best effect? Here’s your chance to find out! Public health professionals face common challenges in explaining complex information and data to diverse audiences. Whether you present for the community or your professional peers, are a frequent presenter or a novice, this webinar with Tammy Pilisuk will help you transform PowerPoint “blah” into “ta-da.”
Build your health communication core competency. Walk away from this presentation with simple tips anyone (even YOU) can use to: critique your own slides, add visual interest, and connect with your audience.
This webinar was the third session in the CALPACT sponsored Health Communication Matters series, which will help participants in all walks of public health to apply health literacy principles to their everyday communications.
Please visit here to listen to the audio recording of the webinar: http://cc.readytalk.com/play?id=f2eh1v
Visit these links for the resources related to this webinar:
Health Literacy Undervalued by Public Health? A tool for public health professionals:
http://www.slideshare.net/SPHCalpact/calpact-training-health-literacy-undervalued-by-public-health-training-tool
Technical Notes:
http://www.slideshare.net/SPHCalpact/tips-and-tricks-technical-notes
Resources
http://www.slideshare.net/SPHCalpact/tips-and-tricks-resources
Follow Us on Twitter: @CALPACT
Facebook: http://www.facebook.com/CALPACTUCB
Website: www.calpact.org
Questions?
Email sphcalpact@berkeley.edu
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Ron Davis, Police Chief of East Palo Alto, ST Mayer of the San Mateo County Health System, and Sarah Lawrence of the Warren Institute on Law and Social Policy, UC Berkeley, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this keynote panel presentation from Larry Cohen of the Prevention Institute, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Sana Chehimi of the Prevention Institute, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Judy Li, Vice President, Health System Innovation and Community Benefit, Sutter West Bay Region, and Russell Lee of St. Luke's Health Care Center, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Julia Caplan, Program Director, Public Health Institute, Karen Ben-Moshe, Health in All Policies Taskforce Coordinator, California Department of Public Health, Meredith Lee, Health in All Policies, Intern, City of Richmond, and Gabino Arredondo, Health and Wellness Coordinator, City of Richmond, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Lucia Sayre of Health Care Without Harm, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Jack Henderson of Nutrition and Food Services at the UCSF Medical Center, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Jeff Hobson of TransForm, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this keynote presentation from Clark Kellogg of Collective Invention, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
In Spring 2013, we are on the precipice of dramatic, disruptive change in the health field that offers an unprecedented opportunity and challenge to transform health care and population health.
We know that traditional public health approaches along with more and better health care are not enough to improve health outcomes, equity, and cost. We must also:
- implement sustainable, fundamental "upstream" changes that address the root causes of disease and disability; and
- transform the way we deliver health care to ensure access to quality, affordable health care for all.
Enjoy this Bright Spot presentation from Pat Dennehy of Glide Health Services, which was presented at the 2013 Annual Leadership Conference, co-sponsored by the Center for Health Leadership (CHL) and the California Pacific Public Health Training Center (CALPACT) at UC Berkeley's School of Public Health.
To learn more about this event, please visit:
http://calpact.org/index.php/en/events/leadership-conference
Learn more about CALPACT:
http://calpact.org/
Learn more about the CHL:
http://chl.berkeley.edu/
More from Center for Public Health Practice & Leadership at UC Berkeley (20)
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
2024.06.01 Introducing a competency framework for languag learning materials ...
CALPACT Webinar: Applying Health Literacy to Health Insurance: How We Can Help Consumers
1. Welcome to the Webinar
Health
Communica/on
Ma1ers!
Applying
Health
Literacy
to
Health
Insurance:
How
We
Can
Help
Consumers
We
will
begin
shortly…
2. Today you’ll be hearing
from. . .
Nancy Murphy, MSHC
Metropolitan Group
Moderator
Kathy Paez, RN, Ph.D.
American Institutes for Research
Principal Researcher
Jennifer Messenger
Heilbronner,
Metropolitan Group
Exec. Vice President
3. Agenda
1. Review
of
session
objec0ves
2. Introduc0on
of
today’s
speakers
3. What
do
consumers
know
–
and
what
do
they
think
they
know
–
about
health
insurance?
4. Q
&
A
5. Cover
Oregon:
Real-‐0me
case
study
on
consumer
outreach
6. Q
&
A
7. Specific
ac0ons
and
resources
8. Next
steps
&
conclusion
4. Objectives
• Describe
what
consumers
do
and
don't
understand
as
they
are
shopping
for
and
using
private
health
insurance
• Describe
what
consumers
should
understand
to
be
health
insurance
literate
• Understand
how
audience
segmenta0on
informs
outreach
and
enrollment
strategies
• Describe
the
marke0ng
mix
used
to
build
awareness,
educate
and
drive
enrollment
5. Who is speaking today:
Kathy Paez
Kathy Paez, RN, Ph.D.
Principal Researcher
American Institutes for Research
Email: kpaez@air.org
Website: http://www.air.org
6. Who is speaking today:
Jennifer Messenger Heilbronner
Jennifer Messenger Heilbronner
Executive Vice President,
Public Health Practice Lead,
Metropolitan Group
Email: jmessenger@metgroup.com
Website: http://www.metgroup.com
7. Who is moderating our
discussion today:
Nancy Murphy
Nancy Murphy, MSHC
Executive Vice President
Metropolitan Group
Email: nmurphy@metgroup.com
Website: http://www.metgroup.com
10. “The capacity to find and evaluate information about health
plans, select the best plan given financial health
circumstances, and use the plan once enrolled.”
Health Insurance Literacy Expert Roundtable, 2011.
What is Health Insurance Literacy?
10
11. “I don’t know what’s
covered, the information
saying what is covered is
like a bible, I neglect to read
it and try to avoid the
doctor.”
-Man in his 30’s
Why measure Health Insurance
Literacy?
11
12. • Tailor outreach communications
• Compare effectiveness of outreach approaches
• Assess effectiveness of training consumer assistants
• Evaluate changes over time in consumers’ ability to select,
use health insurance
Why measure Health Insurance
Literacy?
12
14. Self report questions
How likely are you to understand what you
would have to pay for prescription drugs?
a. A) very likely
b. B) likely
c. C) unlikely
d. D) very unlikely
Knowledge and skills “test”
questions
Which of the following plans would you
recommend to a person with a chronic
condition? This person visits their doctor
twice a month and is taking three
prescription drugs.
a. Plan 1: Premium is $50/month and the
deductible is $2,500.
b. Plan 2: Premium is $70/month and the
deductible is $1,000.
c. Plan 3: Premium is $100/month and the
deductible is $300.
Two Types of Questions
14
15. § Adults age 22-64
§ Currently insured or previously insured through:
• Employer/family member’s employer or
• Non-group insurance or
• Medicaid
Sample size 824 people, representative of U.S population
Who we surveyed
15
17. • Men or Women
• Younger adults or Older adults
• Whites or Blacks or Hispanics
• More educated or Less educated
• Lower income or Higher income
Who’s more health insurance
literate?
17
18. • Men or Women
• Younger adults or Older adults
• Whites or Blacks or Hispanics
• Less educated or More educated
• Lower income or Higher income
• Employers purchasers or Self-purchasers
Who’s more health insurance
literate?
18
19. • Employer coverage or Self-purchasers
• Staff model enrollees or PPO enrollees
• Rare healthcare users or More frequent healthcare users
Whose more health insurance
literate?
19
20. • Employer coverage or Self-purchasers
• Staff model enrollees or PPO enrollees
• Rare healthcare users or More frequent healthcare users
Whose more health insurance
literate?
20
21. § Choosing Insurance:
General understanding
Question: “How confident are you
that you would choose the health
plan that is best for you?”
11.5%
27.2%
40.1%
12.0% Very confident
Moderately
Confident
Slightly confident
Not at all confident
Global HIL Questions
21
22. § Using health insurance:
Knowing how
Question: “You know most of the
things you need to know about using
health insurance.”
Global HIL Questions
22
4.5%
20.0%
58.6%
16.7%
Strongly agree
Agree
Disagree
Strongly
disagree
23. A
ques0on
for
Kathy
The percentage of people who think
they know all they need to seems
pretty high to me.
Were you surprised by that? What
concerns you about that response?
24. Overarching Theme:
Not knowing what you don’t know
24
Insurance Experience
Costly health
event
It’s a
hard
knock
life.
Health
Insurance
Literacy
Confidence
25. 25
Overall Knowledge and Skills Test
Results
62%
39%
68%
57%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Health Insurance Terms Knowledge of Plan
Types
Skills Choosing Plans Skills Using Plans
Percent Correct Responses
26. A
ques0on
for
Kathy
What are the implications of people
not knowing what they don’t know,
and how can practitioners help
adjust that gap?
28. a) Very confident
b) Moderately confident
c) Slightly confident
d) Not at all confident
How confident do you feel that you
understand insurance terms
28
29. 29
How confident do you feel that you
understand insurance terms
33.7%
29.1%
26.8%
10.1%
Very confident
Moderately confident
Slightly confident
Not at all confident
§ How confident are you
that…
• Question: “You understand health
insurance terms?”
30. a) The payment your health plan makes for covered care.
b) The amount you pay each month to your health plan for
your health insurance.
c) The amount you must pay for your health care before
your health plan begins to pay.
d) Not sure
A premium is:
30
31. a) The payment your health plan makes for covered care.
(5%)
b) The amount you pay each month to your health plan
for your health insurance. (78%)
c) The amount you must pay for your health care before
your health plan begins to pay. (7%)
d) Not sure (9%)
A premium is:
31
32. a) A type of therapy not often covered by health plans.
b) A health plan policy that requires your doctor to request
the plan’s approval of an increase in the dose of
medicine you take.
c) A health plan policy that encourages members to try
effective but less expensive medicines to treat their
condition before trying more expensive ones.
d) Not sure
Step therapy is:
32
33. a) A type of therapy not often covered by health plans. (3%)
b) A health plan policy that requires your doctor to request
the plan’s approval of an increase in the dose of
medicine you take. (5%)
c) A health plan policy that encourages members to try
effective but less expensive medicines to treat their
condition before trying more expensive ones. (35%)
d) Not sure (59%)
Step therapy is:
33
35. 35
Using Insurance: Being Proactive
11.8
14.9
5.4
4.4
28.7
32.1
13.9
13.65
28.6
30.7
23.8
23.8
28.4
19.6
54.3
51.2
2.1
2.4
3.0
6.9
Not at all likely Somewhat likely Moderately likely Very likely Not applicable
Review the statements
you get from your health
plan showing what you
owe and what they paid
for a service?
Find out if a doctor is in-
network before you see
him/her?
Look to member
services to tell you what
medical services your
health plan covers?
Look into what your
health plan will and will
not cover before you get
health care services?
When using your health insurance plan, how likely are you to…(%)
36. You think you might have injured your knee, so you go the doctor and
she takes an X-ray. The bill is $200 for the doctor and $100 for the X-ray.
Your health plan covers both of these services. You have 20%
coinsurance for doctor visits and 10% coinsurance for diagnostic tests,
such as X-rays. Coinsurance is the percentage of a health care bill that
you pay. What is your part of the bill?
a) $40
b) $50
c) $90
d) Not sure
Question: Using Insurance
36
37. You think you might have injured your knee, so you go the doctor and
she takes an X-ray. The bill is $200 for the doctor and $100 for the X-
ray. Your health plan covers both of these services. You have 20%
coinsurance for doctor visits and 10% coinsurance for diagnostic tests,
such as X-rays. Coinsurance is the percentage of a health care bill that
you pay. What is your part of the bill?
a) $40 (6%)
b) $50 (63%)
c) $90 (5%)
d) Not sure (25%)
Question: Using Insurance
37
63% were correct
38. Early in January, Robert visits an in-network doctor to get a wart
removed from his foot. The bill for this visit is $530, which is the member
rate the doctor agreed to charge his health plan for that service. Robert
has a $30 co-pay, a $100 deductible, and 20% coinsurance that apply for
this visit. His co-pay does not count towards the deductible. How much
will Robert pay for the visit?
a) $130
b) $210
c) $236
d) Not sure
Question: Using Insurance
38
39. Early in January, Robert visits an in-network doctor to get a wart
removed from his foot. The bill for this visit is $530, which is the member
rate the doctor agreed to charge his health plan for that service. Robert
has a $30 co-pay, a $100 deductible, and 20% coinsurance that apply for
this visit. His co-pay does not count towards the deductible. How much
will Robert pay for the visit?
a) $130 (18%)
b) $210 (19%)
c) $236 (33%)
d) Not sure (30%)
Question: Using Insurance
39
19% were correct
40. • Frequent healthcare use, age, higher education, and
income are related to higher health insurance literacy
• About 2/3 of people age 22 - 65 have a basic
understanding of routine care coverage
• People struggle to understand complex benefit structures
• People tend to be overly confident about their ability to
choose and use health insurance
Take home points
40
45. HEALTH INSURANCE
LITERACY
• "Little systematic research has been done to date to
assess health insurance literacy.”
§ Center for Rural Health
• Not a single concept or skill.
§ Prose literacy
§ Numeracy
§ Document literacy
§ Etc.
50. A
ques0on
for
Jennifer
Do you have any insight yet on
what’s most important to
people about health insurance,
especially insight that might
help frame messages?
51. EARLY RESEARCH
MOST IMPORTANT
Insured
• More can get insurance, even
with pre-existing condition
• Financial help available
• Costs and what is covered in
simple language
• What plans cover
• Main concern = Quality + cost
52. EARLY RESEARCH
MOST IMPORTANT
Insured
• More can get insurance, even
with pre-existing condition
• Financial help available
• Costs and what is covered in
simple language
• What plans cover
• Main concern = Quality + cost
Uninsured
• Financial help available
• More can get insurance, even
with pre-existing condition
• Costs and what is covered in
simple language
• What plans cover
• Main concern = cost
53. LANGUAGE GUIDES
• Key messages developed by RWJF to help all
exchanges
• Healthcare.gov/glossary
• Community input
54. AUDIENCES
• Young and healthy
• Passive and skeptical
• Sick and worried
• Experienced and enthusiastic
• Isolated and independent
DEMOGRAPHIC, BEHAVIORIAL,
PSYCHOGRAPHIC
57. • Play/show Matt Sheehy, Lifesavas, education
ads
PAID MEDIA & CREATIVE
58. • Editorial boards
• Priority pitching
– Young and healthy
– Women/moms
– Small biz and entrepreneurs
– Multicultural communities
• Social Media
• Avoiding fraud
EARNED MEDIA
59. • Reaching traditionally underserved audiences
• Range of trusted organizations
§ Oregon State Library
§ OSU Extension
§ Multicultural organizations
• Events and paid sponsorships
GRASSROOTS
60. § Culturally relevant and highly
customizable
§ Community tells us what
motivates, makes sense
MATERIALS
Starting in October 2013, you can enroll
in coverage even if you already have a
health condition or have been turned
down before.
COVER OREGON™
IS A NEW ONLINE MARKETPLACE WHERE YOU CAN COMPARE
AND ENROLL IN MEDICAL AND DENTAL COVERAGE, AND ACCESS FINANCIAL HELP.
UNINSURED?
WE CAN CHANGE THAT.
Cover Oregon.com | 1-855-CoverOR (1-855-268-3767)
61. • Focused language and outreach in
underserved communities
– African American - Latino
– Asian and Pacific Islander - Russian/Slavic
– LGBTQ - Tribes
MULTICULTURAL OUTREACH
62. • Robust network of community partners
§ Online dynamic search to find assistance from an
agent or community partner
• Multilingual capacity in call center
• Multilingual paper applications
MULTICULTURAL CAPACITY
63. • Transcreation
• Languages:
Chinese, Korean,
Vietnamese, Japanese,
Spanish, Russian
• Collaborative process
• Customizable
MULTICULTURAL
MATERIALS
Cover Oregon es un mercado donde
hallar seguro médico y ayuda
económica para pagarlo
Un seguro médico te protege
a ti y tu familia de tener que
afrontar una gran cantidad de
gastos médicos y te ayudará
a cuidar tu salud.
Seguro
médico para
ti y tu familia
CO-C-00020 (7/13)
Pide ayuda a una organización
comunitaria o agente de Cover Oregon
para completar la solicitud. Ellos pueden
explicarte las diferencias entre los planes
de seguro médico y ayudarte a presentar
la solicitud a través de Cover Oregon.
Llama al 1-855-CoverOR
(1-855-268-3767) para hablar con un
representante. Podrás transmitir tus
necesidades y recibir instrucciones sobre
cómo solicitar el seguro médico a través
de Cover Oregon. También te pueden
ayudar a encontrar una organización
comunitaria o un agente en tu área
Visita nuestro sitio web:
CoverOregon.com para saber cómo
Cover Oregon te puede ayudar a tí y a
tu familia. Usa la calculadora para ver la
ayuda económica que puedes recibir.
Si usas el sitio web, tu privacidad está
protegida por la legislación federal.
La información suministrada será
Incluso si tienes alguna enfermedad, como
diabetes o asma, o si te negaron la posibilidad de
contratar un seguro médico antes, ahora puedes
encontrar opciones de seguro en Cover Oregon.
También podrías recibir ayuda
con el pago del seguro.
¿Cómo accedo a Cover Oregon?
Puedes obtener asistencia sin cargo
de varias maneras:
Tenemos la obligación de
brindarte ayuda en tu idioma.
No dudes en consultarnos
cómo te podemos ayudar.
Puedes registrarte en un plan de seguro médico a partir
de octubre de 2013. La cobertura y ayuda económica
tienen vigencia desde enero de 2014.
¡Regístrate!
Интернет-площадка, позволяющая найти
медицинскую страховку и финансовую
помощь для ее оплаты
Наличие медицинской страховки
защищает вас и вашу семью от
больших медицинских счетов и
помогает вам оставаться здоровым.
Медицинское
страхование
для вас и
вашей семьи
CO-C-00020 (7/13)
Получите помощь, заполнив бланк заявки
у общественного партнера или агента Cover
Oregon. Они могут объяснить разницу между
медицинскими страховыми планами и могут
помочь подать заявку через Cover Oregon.
Позвоните по телефону 1-855-CoverOR
(1-855-268-3767), расскажите сотруднику о своих
нуждах и узнайте, как подать заявку на получение
страхового медицинского полиса через Cover
Oregon. Сотрудник также может помочь вам найти
ближайшего к вам общественного партнера или
агента Cover Oregon.
Посетите сайт www.CoverOregon.com для того,
чтобы узнать больше о том, как Cover Oregon может
помочь вам и вашей семье. Узнайте с помощью
программы-калькулятора, размещенной на сайте, на
какую финансовую помощь вы можете рассчитывать.
Когда вы пользуетесь сайтом, тайна ваших личных
данных охраняется федеральным законодательством.
Предоставленная вами информация будет
рассматриваться строго конфиденциально.
Даже если у вас есть хроническое заболевание,
например, диабет или астма, или вам раньше было
отказано в медицинской страховке, вы сможете найти
свой вариант страхования с помощью Cover Oregon.
Возможно, у вас есть право на
помощь в оплате страхового полиса.
Как мне обратиться в Cover Oregon?
Вы можете получить бесплатную
помощь разными способами:
Cover Oregon обязана предоставлять
консультативную помощь на вашем
родном языке. Пожалуйста, узнайте,
как мы можем вам помочь.
Puedes registrarte en un plan de seguro médico a partir
de octubre de 2013. La cobertura y ayuda económica
tienen vigencia desde enero de 2014.
Sign up!
64. A
ques/on
for
Jennifer
Do you have an example
of how you adapted
materials for a specific
group and how that
worked?
65. • New tagline/title
• More “what is insurance”
• AI/AN exchange specifics
EARLY SUCCESS:
TRIBAL MATERIALS
Cover Oregon is a marketplace
for Tribal communities to find
health insurance and financial
help to pay for it
Cover Oregon can help you and your family if:
You currently receive services at your Tribal
or Urban Indian clinic, and do not have
insurance coverage.
You or your family do not have private health
insurance or coverage through a public
medical program.
You cannot get affordable health insurance
through work.
You buy your own health insurance and want
more choices.
You own a small business and employ 50
or fewer people.
Online:
CoverOregon.com
Toll-free:
1-855-CoverOR
(1-855-268-3767)
SIGN UP
Cover Oregon is here to help you
find the right health insurance for
you and your family, and financial
help to pay for it. Even if you
receive services from your Tribal
or Urban Indian clinic, Cover
Oregon will work for you.
Honoring
Traditions
of Health
Visit CoverOregon.com to learn
more and use a website calculator
to see how much financial help
you might receive. When you use
the website, federal law protects
your privacy. The information
you provide will be treated
confidentially.
Call 1-855-CoverOR
(1-855-268-3767) to speak with
someone about your needs for
health insurance and how to use
Cover Oregon. We can help you
find a tribal community partner
near you.
Visit your local Tribal oganization,
clinic, or community partner.
People there can explain the
differences in health insurance
options, and can help you use
Cover Oregon.
How Do I Access
Cover Oregon?
You can enroll in a health insurance plan
starting in OCTOBER 2013. Coverage and
financial help begin in JANUARY 2014.
Name of Organization
Address line 1
Address line 2
555.555.5555
Email Address
website.com
LOGO
LOGO
CO-C-00020-RP-NA (7/13)
66. • Awareness up from 5% in May to 37% today
• Greatest appeal:
§ No pre-existing conditions.
§ More people can have insurance.
§ Easier process.
• Focus group participants demonstrate fluency
in basic insurance concepts
WHAT’S WORKING
67. • Cover Oregon = plan? (skepticism)
• Tax credits and financial assistance?
• Connection to mandate/penalty
• Additional segmentation and specifics
§ Transgender
§ Women
WHAT’S STILL NEEDED
68. • “Place where you can shop for health
insurance.”
• “Find savings to help pay for insurance.”
• “Insurance agent”
• “No cost to use Cover Oregon or get help.”
LANGUAGE ADJUSTMENTS
69. • Make it real with examples
• Look to the community
• Share messages through many channels,
with different levels of info
• Be ready to learn and adapt
KEY TAKEAWAYS
71. Thank
you
to
our
speakers!
Kathryn Paez, RN, Ph.D.
American Institutes for Research
Jennifer Messenger Heilbronner
Metropolitan Group
72. Health
Literacy:
Undervalued
by
Public
Health?
A
tool
for
public
health
professionals.
Prepared
for
the
American
Public
Health
Associa0on
Community
Health
Planning
&
Policy
Development
Sec0on
Tammy
Pilisuk,
MPH
AUG
2011
73. Resources
• HIL
Issue
Brief
and
informa0on
about
the
HIL
measure
h_p://aircpce.org/airs-‐work-‐in-‐cpce/health-‐insurance-‐
literacy/
• Training
modules
University
of
Maryland
developed
to
prepare
consumers
to
choose
and
use
health
insurance
h_p://www.extension.umd.edu/insure
• Kaiser
Family
Founda0on
h_p://www.kff.org/health-‐reform
73
74. Resources
• RWJF
Medicaid
study
h_p://www.rwjf.org/content/dam/farm/reports/
surveys_and_polls/2012/rwjf73113
• Enroll
America
h_p://files.www.enrollamerica.org/best-‐prac0ces-‐
ins0tute/public-‐educa0on-‐resources/
EA_Final_Report.pdf
74
76. Thank
you
to
our
Sponsors!
Community Health Planning and Policy Development
Section, APHA
77. Thank
you
to
our
planning
commi1ee
• Tammy
Pilisuk,
MPH,
APHA-‐CHPPD
• Erin
Brigham,
MPH,
CareSource,
APHA-‐CHPPD
• Meghan
Bridgid
Moran,
PhD,
San
Diego
State
University,
School
of
Communica0ons
• Lisa
Peterson,
MPH,
CALPACT
at
UC
Berkeley
• Stephanie
Bender,
MS,
Health
Educator
• Aileen
Kantor,
Health
Literacy
Innova0ons
• Nancy
Murphy,
MSHC,
Metropolitan
Group
78. About
This
Series
• The
Health
Communica/on
Ma1ers
series
will
help
par0cipants
in
all
walks
of
public
health
to
apply
health
literacy
principles
to
their
everyday
communica0ons.
• What
audiences
do
you
communicate
with—consumers,
health
professionals,
disenfranchised
communi0es,
your
public
health
peers?
Whatever
your
role
in
public
health,
it’s
likely
that
you
need
to
communicate
effec0vely.
But
how
do
you
know
your
communica0on
is
effec0ve?
• Only
about
10
percent
of
the
general
popula0on
is
considered
“health
literate.”
That
leaves
the
vast
majority
of
us
with
barriers
to
understanding
the
health-‐related
informa0on
we
read.