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HEALTHIER AND
SUSTAINABLE FOOD IN A
LARGE ACADEMIC MEDICAL
CENTER
May 31st 2013
Jack Henderson
Associate Director,
Nutrition and Food Services,
UCSF Medical Center
2
Introduction: UCSF Medical
Center
•  Part of University of California system’s 10
campuses and 5 medical centers
•  One of the top 10 hospitals in the nation (U.S.
News and World Report)
•  2 hospitals - 704 beds and 1.5M sq. ft.
–  3rd hospital – Mission Bay opens February 2015
•  Large, urban, academic facility with a health
sciences university adjacent to the hospitals
3
What counts as “Sustainable”?
•  Locally Grown
•  Fair Trade or Domestic Fair
Trade Certified
•  Shade-Grown or Bird Friendly
Coffee
•  Rainforest Alliance Certified
•  Food Alliance Certified
•  USDA Organic
•  AGA Grassfed/Grass
Finished/100% Grassfed
•  Marine Stewardship Council
or Seafood Watch Guide
Recommended
•  Certified Humane Raised &
Handled
•  Cage-free
•  Protected Harvest Certified
•  Pasture Raised
•  Cooperative Farm/Business
•  Farm/Business Social
Responsibility includes
–  Union or prevailing wages
–  Transportation and/or housing
support
–  Health care benefits
–  Other practices or certified
processes as determined by
campus
ONLY	
  NEED	
  1	
  CRITERION	
  TO	
  BE	
  CONSIDERED	
  “SUSTAINABLE”	
  
4
Nutrition & Food Services
Timeline of Accomplishments
5
Nutrition & Food Services
Timeline of Accomplishments
6
Nutrition & Food Services
Timeline of Accomplishments
Nutrition & Food Services
Timeline of Accomplishments
7
UCSF Sustainability Progress
Oct/Nov 2012 Feb 2013 Mar 2013
Did you know?
• To help retail patrons make informed choices about
their food purchases, we began posting nutrition
facts on digital boards at point-of-purchase in
addition to cash register receipts post-purchase.
• The digital signage in our Moffitt Café and Moffitt
Café Express also indicate whether a menu item is
vegetarian, vegan, sustainable, or a Smart Choice.
• The Smart Choice program was developed to help
patrons select better options at our retail outlets. To
earn Smart Choice status, a meal (entrée and 2 sides)
must meet the following criteria*:
o < 700 calories
o < 27 grams total fat
o < 6 grams saturated fat
o < 100 milligrams cholesterol
o < 770 milligrams sodium
o At least 10%or greater Daily Value of one or
more key nutrients AND/OR at least one
serving of fruits, vegetables, or whole grains.
*Based on 2000 calorie per day diet.
Switched to
Earthbound
Farms organic
romaine lettuce,
spring mix, and
kale
Began featuring
Rocky free range
hormone free
anti-biotic chicken
on patient menu
Switched to
Three Twins
organic ice
cream
Began selling
Froovie
Organic juices
	
  
	
  	
   	
   	
  
8
Food Selection & Sourcing
Accomplishments
•  Tracking Local Produce
–  Worked with produce vendor to establish local guidelines
–  Invoices contain local designation or country of origin
9
Looking at Local Produce
3 Levels of local
•  Level 1 = 100 miles
•  Level 2 = 250 miles
•  Level 3 = rest of
California
10
Tracking Sustainable
Purchases
11
Food Selection & Sourcing
Accomplishments
•  Wilcox Cage Free Liquid Eggs
–  Cage free chickens, 100% vegetarian feed, free of hormones
and antibiotics
12
Food Selection & Sourcing
Accomplishments
•  Wallaby Organic Local Yogurt
–  High quality organic milk sourced from small, local family
farms in Sonoma and Marin Counties
13
Food Selection & Sourcing
Accomplishments
•  Wallaby Organic
Local Yogurt
14
Food Selection & Sourcing
Accomplishments
•  Alvarado Street Local Organic Sprouted Wheat
Bread
–  Organic sprouted wheat bread products from worker owned
and managed cooperative in Sonoma County
15
Food Selection & Sourcing
Accomplishments
•  Alvarado Street Local
Organic Sprouted
Wheat Bread
16
Food Selection & Sourcing
Accomplishments
•  Organic Whole Fruit Under $1
–  Provide seasonal organic and/or local whole fruits (apples,
citrus, bananas, pears, stone fruit etc.) under $1 to promote
both sustainability and health
17
Food Selection & Sourcing
Accomplishments
•  Organic Whole
Fruit Under $1
18
Wellness & Education
Accomplishments
•  Smart Choice
•  Smart Choice criteria
(entree & 2 sides):
19
Smart	
  Choice	
  	
  
Descrip<on	
  
20
Wellness & Education
Accomplishments
•  Digital boards to
inform customers of
21
Wellness & Education
Accomplishments
•  Smart Receipt
The Anatomy of the Receipt
22
Personalized Nutrition Information
Nutrition Education & Marketing
Nutritional Information Display
Print nutrient
information at the
item or modifier
level
Highlight healthy options
Automatic Meal Totals
Automatic % Daily Values
Print up to 4 nutrients
Promotion Examples
24
25
Wellness & Education
Accomplishments
•  Meatless Monday
•  Decrease meat & increase
fresh produce on both
patient and retail menus
26
Wellness & Education
Accomplishments
•  Living Green Fair
27
Summary of Challenges in Meeting
Sustainability Goals
•  Cost
•  Sourcing
•  Operational effect
•  Consumer satisfaction & demand
•  Meeting needs of everyone
•  Ability to effectively market
•  Closing gap between manufacturers,
distributors, and consumers
•  Developing reliable sustainability metrics
28
Lessons Learned
Being Sustainable =
•  Requires more monitoring, time, and effort
•  Is a learning process
•  Persistence
•  Becoming an essential aspect of foodservice
operations
•  Supports the environment for future generations
•  Creates employee engagement and sense of value
•  Can link health, wellness, and sustainability
together
•  Marketing is key otherwise no one knows what
you are doing
•  Start small….it all adds up!!
29
What’s Next?
•  Local partnerships
•  Proteins
•  Better tracking of purchases
•  Improved marketing and branding
30
Questions?
Jack Henderson
Associate Director Nutrition and Food Services
UCSF Medical Center
jack.henderson@ucsfmedctr.org
(415) 353-1680

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Health 3.0 Leadership Conference: Healthier and Sustainable Food In a Large Academic Medical Center with Jack Henderson

  • 1. HEALTHIER AND SUSTAINABLE FOOD IN A LARGE ACADEMIC MEDICAL CENTER May 31st 2013 Jack Henderson Associate Director, Nutrition and Food Services, UCSF Medical Center
  • 2. 2 Introduction: UCSF Medical Center •  Part of University of California system’s 10 campuses and 5 medical centers •  One of the top 10 hospitals in the nation (U.S. News and World Report) •  2 hospitals - 704 beds and 1.5M sq. ft. –  3rd hospital – Mission Bay opens February 2015 •  Large, urban, academic facility with a health sciences university adjacent to the hospitals
  • 3. 3 What counts as “Sustainable”? •  Locally Grown •  Fair Trade or Domestic Fair Trade Certified •  Shade-Grown or Bird Friendly Coffee •  Rainforest Alliance Certified •  Food Alliance Certified •  USDA Organic •  AGA Grassfed/Grass Finished/100% Grassfed •  Marine Stewardship Council or Seafood Watch Guide Recommended •  Certified Humane Raised & Handled •  Cage-free •  Protected Harvest Certified •  Pasture Raised •  Cooperative Farm/Business •  Farm/Business Social Responsibility includes –  Union or prevailing wages –  Transportation and/or housing support –  Health care benefits –  Other practices or certified processes as determined by campus ONLY  NEED  1  CRITERION  TO  BE  CONSIDERED  “SUSTAINABLE”  
  • 4. 4 Nutrition & Food Services Timeline of Accomplishments
  • 5. 5 Nutrition & Food Services Timeline of Accomplishments
  • 6. 6 Nutrition & Food Services Timeline of Accomplishments
  • 7. Nutrition & Food Services Timeline of Accomplishments 7 UCSF Sustainability Progress Oct/Nov 2012 Feb 2013 Mar 2013 Did you know? • To help retail patrons make informed choices about their food purchases, we began posting nutrition facts on digital boards at point-of-purchase in addition to cash register receipts post-purchase. • The digital signage in our Moffitt Café and Moffitt Café Express also indicate whether a menu item is vegetarian, vegan, sustainable, or a Smart Choice. • The Smart Choice program was developed to help patrons select better options at our retail outlets. To earn Smart Choice status, a meal (entrée and 2 sides) must meet the following criteria*: o < 700 calories o < 27 grams total fat o < 6 grams saturated fat o < 100 milligrams cholesterol o < 770 milligrams sodium o At least 10%or greater Daily Value of one or more key nutrients AND/OR at least one serving of fruits, vegetables, or whole grains. *Based on 2000 calorie per day diet. Switched to Earthbound Farms organic romaine lettuce, spring mix, and kale Began featuring Rocky free range hormone free anti-biotic chicken on patient menu Switched to Three Twins organic ice cream Began selling Froovie Organic juices          
  • 8. 8 Food Selection & Sourcing Accomplishments •  Tracking Local Produce –  Worked with produce vendor to establish local guidelines –  Invoices contain local designation or country of origin
  • 9. 9 Looking at Local Produce 3 Levels of local •  Level 1 = 100 miles •  Level 2 = 250 miles •  Level 3 = rest of California
  • 11. 11 Food Selection & Sourcing Accomplishments •  Wilcox Cage Free Liquid Eggs –  Cage free chickens, 100% vegetarian feed, free of hormones and antibiotics
  • 12. 12 Food Selection & Sourcing Accomplishments •  Wallaby Organic Local Yogurt –  High quality organic milk sourced from small, local family farms in Sonoma and Marin Counties
  • 13. 13 Food Selection & Sourcing Accomplishments •  Wallaby Organic Local Yogurt
  • 14. 14 Food Selection & Sourcing Accomplishments •  Alvarado Street Local Organic Sprouted Wheat Bread –  Organic sprouted wheat bread products from worker owned and managed cooperative in Sonoma County
  • 15. 15 Food Selection & Sourcing Accomplishments •  Alvarado Street Local Organic Sprouted Wheat Bread
  • 16. 16 Food Selection & Sourcing Accomplishments •  Organic Whole Fruit Under $1 –  Provide seasonal organic and/or local whole fruits (apples, citrus, bananas, pears, stone fruit etc.) under $1 to promote both sustainability and health
  • 17. 17 Food Selection & Sourcing Accomplishments •  Organic Whole Fruit Under $1
  • 18. 18 Wellness & Education Accomplishments •  Smart Choice •  Smart Choice criteria (entree & 2 sides):
  • 19. 19 Smart  Choice     Descrip<on  
  • 20. 20 Wellness & Education Accomplishments •  Digital boards to inform customers of
  • 22. The Anatomy of the Receipt 22 Personalized Nutrition Information Nutrition Education & Marketing
  • 23. Nutritional Information Display Print nutrient information at the item or modifier level Highlight healthy options Automatic Meal Totals Automatic % Daily Values Print up to 4 nutrients
  • 25. 25 Wellness & Education Accomplishments •  Meatless Monday •  Decrease meat & increase fresh produce on both patient and retail menus
  • 27. 27 Summary of Challenges in Meeting Sustainability Goals •  Cost •  Sourcing •  Operational effect •  Consumer satisfaction & demand •  Meeting needs of everyone •  Ability to effectively market •  Closing gap between manufacturers, distributors, and consumers •  Developing reliable sustainability metrics
  • 28. 28 Lessons Learned Being Sustainable = •  Requires more monitoring, time, and effort •  Is a learning process •  Persistence •  Becoming an essential aspect of foodservice operations •  Supports the environment for future generations •  Creates employee engagement and sense of value •  Can link health, wellness, and sustainability together •  Marketing is key otherwise no one knows what you are doing •  Start small….it all adds up!!
  • 29. 29 What’s Next? •  Local partnerships •  Proteins •  Better tracking of purchases •  Improved marketing and branding
  • 30. 30 Questions? Jack Henderson Associate Director Nutrition and Food Services UCSF Medical Center jack.henderson@ucsfmedctr.org (415) 353-1680