The OpusCapita webinar focuses on best practices for procurement in 2020, highlighting the importance of managing complexity, engaging suppliers, and optimizing processes through digital transformation. It emphasizes the need for effective supplier management, the use of e-procurement tools, and the significance of a well-defined content strategy. Additionally, the webinar discusses the challenges and strategies related to services procurement and the concept of servicification.

1. An OpusCapita Webinar
Best Practices for Procurement
in 2020

2. Agenda
 Introductions
 Best practices for 2020
• Managing Complexity
• Engaging Suppliers
• Strategies for Content
• Solving Services
 Closing Remarks

3. Rowan Lemley (host)
INTRODUCTIONS
Miia Lönnqvist, Sales
Executive, OpusCapita

4. OPUSCAPITA BY THE NUMBERS
Established 1984
~400 Employees
65m € Revenue 2018
3000 Customers with
users in over 100
Countries
Over 1 Million Suppliers
and 100,000,000
eTransactions
Over 40,000,000
products and services
bought & sold
Over 130 Billion € in
payments annually

5. GLOBAL
PAYMENTS
PAYABLES
AUTOMATION
SOURCING &
SUPPLIER
ENGAGEMENT
RECEIVABLES
AUTOMATION
OPERATIONAL
PROCUREMENT
CASH
MANAGEMENT
Comprehensive
supplier information
management and
agile sourcing for
goods and services.
Improve your cash
inflows and reduce
the time spent
matching payments
to invoices.
Create a centralized
product catalog with
a modern guided
buying experience
with full mobility.
Consolidate and
optimize your in-
house bank and
liquidity
management
functions.
Enable control and
compliance over AP while
dramatically lowering
transactional costs.
Connect directly to over
200 banks, SWIFT certified
for global payment
coverage.
OpusCapita is a platform
that combines source-to-
pay & cash management,
enabling full source-to-cash
process optimization.
HOW WE SUPPORT YOU
CONNECT, TRANSACT
AND GROW ON THE
OPUSCAPITA BUSINESS
NETWORK

6. Best Practices in Procurement for 2020

7. DIGITAL OPTIMIZATION
The process of using digital
technology to improve existing
operating processes and/or
business models.
DIGITAL TRANSFORMATION
The process of exploiting the
latest digital technologies and
practices to create a new
sustainable digital business
model.
THE PATH TO BECOMING A DIGITAL BUSINESS
Gartner, Digital Business Transformation: Closing the Gap Between Ambition and Reality, Ian Cox, Kristin Moyer, 18 June 2018.

8. Maturity
The Nordics are highly
mature, technically advanced
and yet, not uniformly.
Classic KPIs still rule but as
challenges change, so will the
goals.
Where are we today?
Complexity
Complexity in procurement
processes has become the
top challenge.
Technology both creates this
and solves it simultaneously
Servicification
For many years, services
procurement has been
increasing.
What were products are now
offered as services.
Source: IDC Report: Procurement in the Nordics 2020

9. Managing Complexity

10. Question:
 What best practices would
you suggest can
procurement teams
implement in order to
simplify and rationalize
their procurement
operations?
Is procurement becoming more complex?

11. 01
03
06
04
0205
Catalogs
• Specific catalogs
• Specific catalog views
• Standard supplier catalogs
Freeform suppliers
• Preselection according to
Material Code field
• Supplier lists
Structured data
• Transfer of specific contract structures
• Structure is specified by "purchasing
organization"
Consideration of dependencies
• Software License Management
• Call from framework contracts
Special material fields
• Cable (MTZ)
• Employee allocation
• Services
Standardized packages
• IT workstation (eg desktop)
• Kits & Bundles
• BOMs
eProcurement
Maturity
Model
Best Practices and Maturity

12. As an example: catalogs are
great but don’t ignore the
value of free-text
requisitioning.
Avoid the low hanging fruit
Best practices for managing
complexity
eProcurement tools are limited
Don’t think an e-procurement
tool solves all your problems.
The work only begins once
you have the data.
Sharpen the Saw
Agile procurement teams are
always evolving the service
they offer.

13. Engaging Suppliers

14. Good Supplier Engagement is Data-centric
Typical challenges
• Supplier related master data maintenance
• Supplier inquiries
• Paperwork, manual data entry
• Supplier qualifications
27%
Leading organizations attribute
27% of their value to supplier
management excellence.*
Our approach
• Invitation based supplier on-boarding
• Full self-service options for supplier information mgnt
• E-invoicing onboarding self-selection
• Auto-alerts for contract or certificate validity
*Source: ATKearney 2017

15. Managing supplier data
Outsource the maintenance of supplier data
immediately via supplier information mgmt. tools.
Use auto-alerts
Certificates and contracts are practically useless
if they are not up to date.
Leverage automation
Catalogs can be auto-validated and approved
with changes flagged.
3 Best Practices

16. Strategies for Content

17. What is a Content Strategy for eProcurement?
Your Company
Key SupplierKey Supplier
Long Tail
Key Supplier
Key Supplier
Key Supplier
Punch Out
APIKey Supplier
Key Supplier
Key Supplier
eCatalogs

18. Why Content Management is a Best Practice
Centralized
purchasing
More on-contract
spend
Increased variety of
spend categories
Streamlined process
Less effort
managing long-tail
Compliant

19. Solving Services Procurement

20. Staff Services
Business cards
Corporate Credit Cards
Printing
Meeting room services
Rights management
Communication
Services
Mobile telephony
Data carriers
Accessory products
Event services
Temp Work & Labor Leasing
IT service provider
Temporary workers
Consultants
Contract extensions
Maintenance Services
Emergency Maintenance
Road Services
Driver Services
Electrical Services
Machining Services
Information Services
Market research
Subscriptions
Software
Publications
Credit reports
Facility Management
Office relocations
Room cleaning
Access rights
Security services
Common
Categories
SERVICES PROCUREMENT

21. Questions:
 What is it about services
procurement that makes it so
difficult?
 Do you see servicification as an
ever-increasing trend?
Is servicification changing the game?

22. KNOW YOUR SERVICE PROCUREMENT USE CASES
A thorough as-is vs. to-be analysis is required to
significantly impact purchase and process costs when
it comes to the operational procurement of services.
SERVICE ITEMIZATION OR “PRODUCTIZATION”
In terms of requisitioning, some service categories
can be treated like goods. By productizing services
and utilizing service order configurators even complex
service categories can be managed efficiently.
EMPOWER THE SUPPLIER
In certain service procurement use cases it is highly
feasible to utilize supplier self-service tools, after all
reducing the TCO should be a joint effort.
Three Best Practices

23. Summary
Miia Lönnqvist, Sales
Executive, OpusCapita

24. Digitalizing global trade
One customer at a time
What we do.
How we do it.