The document discusses Business Process Management (BPM). BPM is a holistic management approach focused on aligning an organization's processes with customer needs. It promotes efficiency, effectiveness, and continuous process optimization. BPM integrates data, documents, human and automated activities to streamline processes. A case study by Deloitte found implementing BPM software at an insurance company increased employee productivity by 70%, reduced processing times by 75%, and cut operational costs by 50% while improving customer service.

2. What is BPM?
Business Process Management (BPM) is a holistic
management approach focused on aligning all
aspects of an organization with the wants and
needs of the clients.
It promotes efficiency and effectiveness while
striving for innovation, flexibility and constant
optimization of processes.

3. Why BPM?
 Integrates Data, Documents, Human and Automated
activities
 Moves from procedure driven to process driven
 Quickens change management
 Provides dashboards for effective monitoring
 Streamlines multiple business processes
 Collaborative working environment
 Real-time escalation/ exception handling
 Extensive document and process tracking

4. Optimization Constant Process Improvement
Low BPM Maturity Levels High
Process Automation Business Transformation

5. Newgen’s BPM Suite

6. Collaborative Process
Design and Execution
OmniFlow
Solution which automates, manages, improves
and optimizes Business Processes for organizations

7. Process Modeler
User-friendly drag & drop modeling tool that lets
different stakeholders work collaboratively on
designing the Business Process

8. Process Simulator
Enables businesses to simulate processes using
historical data or performing “what-if” analysis around
specific business scenarios

9. Workdesks
Personalized view of processes as per Business
Function. Both admin and user views.

10. Business Activity Monitoring
Dashboard for Senior Management for customized
monitoring and reporting

11. Business Rules Management
Define dynamic rules for Business Process and eliminate
redefinition of logic due to compliance changes etc.

12. BPM, ECM and CCM interaction
Seamless integration with Document Management
systems etc. using API’s

13. Benefits
Business Process Metrics Delivering Business
Objective Values
Customer Customer Onboarding Reduce Cycle Times by 80%
Delight Customer Service Delivery 100% Visibility
Agility & Market Faster Change Reduce from weeks to days
Responsiveness Management
Time taken for new Reduce from months to
process rollout weeks
Compliance & SLA Adherence Increased to 99%
Quality Auditability & Adherence Increased to 100%
to Regulation
Scaling Capacity Productivity Increased by 70%
First Time Right Reduced by 80%
Manage Cost FTE Reduction Reduced by 50%
Document Handling Cost Reduced by 50%

14. Deloitte ROI Case Study
Implementing BPM solution at a leading
Private Insurance player
Challenges Solution
 Productivity  Omni Flow
 Operational Costs  OmniDocs
 Customer Service  Omni Scan
 Document Handling  RMS
 Productivity Measuring

15. Deloitte ROI Case Study Key Benefits:
ROI: 175%
Area Benefits
Increase in Employee More than 70%
Productivity & Efficiency
Reduction in TATs, processing More than 75%
time and servicing time
Reduction in Around 50%
Operational Costs
Increase in Customer Service For both existing
Quality and Satisfaction and new customers
Increase in Almost 300%
transactions handled per day
Reduction in dependency 100%
on physical documents

16. THANK YOU!
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