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Is101 business project management copy
- 2. What is a BUSINESS PROCESS ? A collection of related, structured activities or tasks produce a specific service or product for a particular customer.
- 3. Process Flow INPUT PROCESS PROCESS OUTPUT
- 4. HOW Business Process works? Input • Loan Application form Credit Check Credit Check & & Other Other activities activities Output • Decision • Money
- 5. WHY do we use BPM • High frequency of business • Complexity of coordination between departments • • Companies need to pay more attention to business processes
- 6. What is BPM ? a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. “BPM is a Concept of processes.” Quoted from IBM Vice President
- 7. Design Modeling B.P.M Life-Cycle Optimize Execution Monitoring
- 8. Design Modeling B.P.M Life-Cycle Optimize Execution • Model Processes • Create Forms Monitoring • Define Rules • Define Data
- 9. Design Modeling B.P.M Life-Cycle Optimize Execution Monitoring
- 10. 5 Phases : Design Modeling B.P.M Life-Cycle • Execute Processes Optimize • Integrate with Systems • Execute Rules Execution Monitoring
- 11. Design Modeling B.P.M Life-Cycle Optimize Execution Monitoring
- 12. • Handle Exceptions • Track Status Real-Time • Manage Task Workload 5 Phases : • Re-route Process Flows Design Modeling B.P.M Life- Optimize Cycle Execution Monitoring
- 13. Design Modeling B.P.M Life-Cycle Optimize Execution Monitoring
- 14. 5 Phases : Design Modeling B.P.M Life- Cycle Execution • Aggregate Past Performance Monitoring • Identify Bottlenecks Optimize • Improving Dashboards
- 15. BPM suite inside IT infrastructure
- 16. A Simple Process Diagram
- 17. BENEFITS of having BPM, in se S ea IT cr F In RO Consistency P •Automated •Repeatable Efficiency •Reduce errors •Save costs Identify •Bottlenecks •Optimisation •Opportunity Agility •Speed •Visibility
- 18. Pillars of BPM Processes People Technolog y
- 19. PRECAUTIONS when implementing BPM, Too much automation No Training Inflexibility Retrenchment
- 21. QuickTime™ and a decompressor are needed to see this picture.
- 22. Case Study
- 23. DBS Background Information One of the LARGEST Financial services group in Asia Singapore, Hong Kong Objective to expand Retail Customers Thailand, The Philippines, Indonesia, China Services Banking Treasury and markets Debt fund raising
- 24. Why need the change? • Promote their business’s agility • Previous DBS System – to be consistently maintained – time consuming • Spend significant resources – Duplicated infrastructure for key services
- 25. WHY BPM ?? Fewer resources and experts Improve Scalability and performance
- 26. Paying your bills before Year 1997 One of the Problems, Sent to Further Processing....
- 27. Example of A Improved Business Process Solution : Sent to Further Processing....
- 28. Another Example of Business Proces
- 29. Benefit of DBS having BPM
- 30. Benefit of DBS having BPM • REDUCES maintenance & support cost for integration component • Increase Cost Saving in file transfer 50% management
- 31. CONCLUSION In Overall, With BPM existence, It revolutionize the way Companies do their businesses. Clearer Increase in Increases competitive Automation + Visibility Efficiency edge in the market. 37
- 32. 38
- 33. Question & Answer 39
- 34. WHAT IS BPM BUSINESS PROCESS : The required steps to accomplish a a specific business function (Definition) • It is a means to study, identify, change and monitor business processes • A set of processes that help organization optimize their business performance. It is a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance.
Editor's Notes
- I am going to put a histogram here, but don’t know why I can not add here. We can edit at the meeting.
- the three pilars are PEOPLE, PROCESS, TECHNOLOGY. all aspects have work for bpm to be success. 1. business process need to be fit with purpose and all the demand of the stakeholders’ requirements. 2. people” aspect also need to work. if customer neglect to provide all the customer’s information, it will alert him/her that the application form is incomplete. if a adminstrator forgets to approve a process step, he will get an alert, the alert escalate to the manager. The So-called Process manager will also get an alert that the process is stuck. 3. this level of the visibility is impossible be achieve without the technology. in order for the automation of processes to work smoothly, the information system needs to work seamlessly most of the time..
- Systems were connected by point-to-point
- Systems were connected by point-to-point
- Loan-Application-Process.png
- because bpm helps in the automation and allowing clearer visibility on its business processes, hat saves alot of time and leads to increase in signficant efficiency which improve’s their company’s operations.
- Why would DBS want to change their existing infrastructure. It is because they want to promote business agility and eliminate point-to-point interfaces. Elimate time consuming and error-prone coding