Business process and inherent waste - Webinar Slides

1. Business Process And Inherent ‘Waste’
The Webinar Will Start Shortly
Monday, 1 June 2015 ● 16:30 – 17:30 (UAE)
Ing Joseph Micallef

2. Housekeeping
• Slides will be available on our SlideShare page; the link will be emailed
to you
• Recording of the webinar will be available to download; the link will
be emailed to you
• Take the time to complete a post-webinar survey that will pop up at
the end
• You can type your questions throughout the session
• Time will be allocated in the end for the speaker to address your
questions

3. Your Presenter
Ing. Joseph Micallef
Joseph is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core
expertise lies in the provision of integrated Business Process Management services, as well as Portfolio,
Programme, Project and Change Management.
He is an engineer by profession, with a particular penchant for guiding organisations along the road leading to
operational effectiveness, value-adding activities and customer-centric, high quality performance through
business excellence processes.
Joseph also has a strong background in providing coaching designed to assist organisations in establishing
effective, value-adding and quality-driven business processes.
A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained
hundreds of middle-management level and executive management delegates in Europe and the Middle East.

4. Basic definition of process…?

5. …and a little bit more!

6. Growth = mushrooms?

7. Process review

8. Redefined! 

9. ENQUIRY
CUSTOMER
SERVICES REP
GET APPROVAL
ID VERIFICATION
COMPLIANCE CHECK
PRINT DOC’S
PREPARE DOC’S
PREPARE
SOLUTION
MATCH
NEEDS
DOCS
REG’Y
MANAGER
At least 13 steps + ‘Glue’
MEETING
MY NEEDS!
SIGN
SERVICES DIVISION
DIRECTOR
PORTFOLIO
SYSTEM!

10. Look out for opportunities of

11. Challenge:
observe any process for
some time….
IdlingWASTE!
..

12. Identifying the opportunities
for WASTE and actually
doing something
about it would help
increasing your
process
effectiveness

13. The Eight Wastes (MUDA)
Overproduction
Inventory/Storage
Waiting
Transportation
Over processing
Motion
Defects (non-quality)
People skills

14. Overproduction
Making more than is required by
the next process

15. Supply in excess of a one-piece
flow through process
- material or information
Inventory/Storage

16. Any idle time created when
waiting
Waiting

17. Any movement of materials/
people that does not add value to
product or service
Transportation

18. Any effort that adds no value to
the product or service
Ex: Using inadequate equipment
Over processing

19. Any movement of people/
machines that does not add value
to the product or service
Motion

20. Inspection and repair of materials
in inventory, WIP, …
Defects (non-quality)

21. Not using people to the best of their
unique abilities, skills and talent
(continuous improvement)
Under-utilisation of people skills