The document provides etiquette tips for professional situations. It discusses the importance of etiquette for career success and outlines proper etiquette for introductions, business card exchanges, entering vehicles with clients, eating soup, handling napkins in restaurants, seating at dinner parties, arrival times for events, handshakes, eye contact during conversations, guiding guests to seats, and apologizing for missed appointments. The document uses examples of etiquette scenarios and indicates the most appropriate responses.

1. ROTARY CLUB, LATUR WELCOME YOU. PROFESSIONAL ETTIQUETTE. Presented by, Rtn.Anil Pande.

2. Professional Etiquette .

3. Set of customs,formal governing rules, which are Socially acceptable for polite behavior in society or particular profession. Etiquette ?

4. Professional etiquette - must for Career builds leadership, quality, business & careers It refines skills needed for exceptional service Why Etiquette is required ? Without Etiquette You limit your potential Risk your image Damage relationships

5. Social and business etiquette can be tricky, and making the right moves can make a big difference. Take this quiz and see how you fare in the following business situations.

6. My boss, Mr. Ambani, enters the room when I am meeting with an important client, Mr. Desai. I rise and say "Mr.Ambani, I would like you to meet Mr. Desai, our client from Mumbai." Is this introduction correct?

7. NO. Introduce the more important person first. You should address your client and say "Mr. Desai, I'd like you to meet our Vice President of Development, Mr.. Ambani." (Alternative answer — introduce the client, with the more important person!)

8. At a social function, I have meet the CEO of an important corporation. After a brief chat, I give him my business card. Is this correct?

9. Don’t spoil his mood. No, Please.

10. I am entering a cab with an important client. I enter first myself & asking the client to seat on my left. Is this correct?

11. YES ! When your client steps out of the car, (s)he will be on the sideway and therefore won't have to deal with getting out in traffic or sliding across the seat.

12. I am in a restaurant and a thin soup is served in a cup with no handles. To eat it I should: A. Pick it up and drink it b. Use the spoon provided c. eat half of it with a spoon and drink the remainder

13. B. It's not a cup of coffee, Use the spoon provided. For heaven's sake. And don't slurp,

14. I am at a table in a restaurant for a business dinner. Midway through the meal, I have called to the telephone. What should I do with my napkin? a. Take it with me b. Fold and place it to the left of my plate c. Loosely fold it and place it on the right side d. Leave it on my chair

15. D. Leave it on your chair. Definitely don't put it on the Table. What if you have crumbs on it?

16. I am hosting a dinner party at a restaurant. Included are me and my Wife and my most valuable client and his wife. I instruct the waiter to: a. serve my spouse first b. serve my client's spouse first c. serve me and my spouse last

17. B . Sort of a trick question, but this is important.

18. I am invited to a reception and the invitation states "7:00 to 9:00 PM." I should arrive: a. at 7:00 PM b. anytime between 7:00 PM and 9:00 PM c. between 7:00 PM and 7:30 PM d. go early and leave early

19. B or C. It's terribly impolite to arrive early.

20. I am greeting or saying good-bye to someone. When is the proper time to shake their hand? a. When I am introduced b. At their home c. At their office d. On the street e. When I say good-bye

21. A, B, C, D, and E. In other words, it's a formal in etiquette to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.

22. I am talking with a group of four people. With whom I should make eye contact. a. with the person to whom I am speaking at the moment b. each of the four, moving your eye contact from one to another? c. no one particular person (not looking directly into) d. anyone's eyes.

23. C. Make eye contact with all of the individuals you're talking with.

24. When I greet a visitor in my office, do I: a. say nothing and let him sit where he wishes? b. tell him where to sit? c. say "Just sit anywhere"

25. B. Indicating where your guest should sit will make him feel More comfortable.

26. I have forgotten a lunch with a business associate. I feel terrible and know he's furious. Do I: a. write a letter of apology? b. send flowers? c. keep quiet and hope he forgets about it? d. call and set up another appointment?

27. D. Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!

28. Basic Etiquette Know first - Talk next

29. Thank you !