This week's BUS 119 module focuses on out-groups and conflict approaches. Students are required to read chapters 9 and 10, post to two discussion questions by Thursday and respond to classmates by Monday. They must also complete a quiz by Sunday and start drafting their final paper. Chapter 9 discusses out-groups and how leaders should treat them. Chapter 10 compares conflict dimensions and approaches like principled negotiation and the Thomas-Kilmann model. Key terms cover empathy, social identity, and conflict styles like avoidance and collaboration.

1. BUS 119
Week 4

2. BUS 119 – Principles of
Personal &
Organizational
Leadership

3. Overview – Suggested and Required Actions for this week
• Read Chapters 9 & 10 in your text book
• 2 Discussion Questions – Original Posts – Due by Thursday, 11:59 pm
• Quiz – Due by Sunday, 11:59 pm
• Respond to at least 2 classmates for each question – Due by Monday, 11:59 pm
• Start writing final paper due next week

4. Northouse, P. G. (2018). Introduction to leadership:
Concepts and practice. Thousand Oaks, CA: Sage
Publications, Inc.
This textbook
is a
Constellation
textbook

5. This week students will
1. Assess the influence of out-groups on organizations and
leadership.
2. Compare and contrast approaches to conflict as a leader.

6. Activity Due Date Format Grading %
Read Chapters 9 & 10
Leadership Skills Day 3
(1st post)
Discussion 2
Respond to at least 2 classmates’
posts
Day 7 Discussion Part of 2
above
Vision Day 3
(1st post)
Discussion 2
Respond to at least 2 classmates’
posts
Day 7 Discussion Part of 2
above
Quiz Day 6 Quiz 8
Write first draft of assignment 2 Next week! 5 to 6 pages,
APA
35

7. CHAPTER 9 - OUT-GROUPS
In groups – a collection of individuals that accept and adhere to the beliefs,
norms, values, and other expected behavior patterns of the group
Out-groups – (1) all individuals, and groups of individuals, who do not fit in the
in group (2) – all individuals and groups not under the immediate control of
the leader

8. CHAPTER 9 - OUT-GROUPS
When dealing with out-groups leaders should:
Listen to out-group members
Empathize with out-group members
Recognize the unique contributions of out-group members
Ensure out-group members feel included
Create special a relationship with out-group members
Give out-group members a voice and empower them to act
(Northouse, 2012)

9. HANDLING CONFLICT
Conflict can be rooted in two major dimensions
Content Dimension
objective
resources
procedures
substance of the goal itself
Relationship Dimension
Issues of Esteem
Issues of Control
Issues of Affiliation (Northouse, 2012)

10. HANDLING CONFLICT
Approaches:
Fisher and Ury – Principled Negotiation
Separate the people from the problem
Focus on interests not positions
Invent options for mutual gains
Insist on using objective criteria
(Northouse, 2012)

11. HANDLING CONFLICT (CONTINUED)
Approaches:
Communication Strategies
Differentiation
Fractionation
Face Saving
(Northouse, 2012)

12. HANDLING CONFLICT (CONTINUED)
Approaches:
Kilmann and Thomas
Avoidance
Competition
Accommodation
Compromise
Collaboration
(Northouse, 2012)

13. KEY TERMS – CHAPTER 9
You may be asked to use these terms in
Discussion Board responses or your
assignment for the week.
Term Definition
Empathy a process in which an individual suspends his or her own
feelings in an effort to fully understand the feelings of
another individual
Leader-member
Exchange Theory
conceptualizes leadership as a process that is centered
on the interactions between leaders and followers
Listening paying attention to what people say while being
attentive to what people mean
Out-group Members individuals in a group or an organization who do not
identify themselves as part of the larger group, and who
are disconnected and not fully engaged in working
toward the goals of the group
Social Identity Theory explains why and how individuals identify with particular
social groups and how these identifications affect their
behavior (Northouse, 2012)

14. KEY TERMS – CHAPTER 10
Term Definition
Accommodation an unassertive but cooperative conflict style that requires individuals
to attend very closely to the needs of others and ignore their own
needs
Avoidance a conflict style that is both unassertive and uncooperative, and
characterized by individuals being passive and ignoring conflict
situations rather than confronting them directly
Collaboration a conflict style that requires both assertiveness and cooperation and
occurs when both parties agree to a positive settlement to the
conflict and attend fully to the other’s concerns while not sacrificing
or suppressing their own
Competition a conflict style of individuals who are highly assertive about pursuing
their own goals but uncooperative in assisting others to reach their
goals
You may be asked to use these terms in
Discussion Board responses or your
assignment for the week.
(Northouse, 2012)

15. Term Definition
Compromise a conflict style that involves both a degree of assertiveness and a
degree of cooperativeness
Conflict a felt struggle between two or more interdependent individuals over
perceived incompatible differences in beliefs, values, and goals, or
over differences in desires for esteem, control, and connectedness
Conflict style a patterned response or behavior that people use when
approaching conflict
Content
Conflicts
involve struggles between leaders and others who differ on issues
such as policies and procedures
Content
Dimension
involves the objective, observable aspects of communication
Differentiation an interaction process that occurs in the early phase of conflict that
helps participants define the nature of the conflict and clarify their
positions with regard to each other
KEY TERMS – CHAPTER 10 (CONTINUED)
You may be asked to use these terms in Discussion Board
responses or your assignment for the week.
(Northouse, 2012)

16. KEY TERMS – CHAPTER 10 (CONTINUED)
You may be asked to use these terms in Discussion Board
responses or your assignment for the week.
Term Definition
face saving communicative attempts to establish or maintain one’s self-image or
another’s self-image in response to threat
fractionation the technique of breaking down large conflicts into smaller, more
manageable pieces
principled
negotiation
an approach to conflict that decides issues on their merits rather than
through competitive haggling or through excessive accommodation
relational
conflicts
refer to the differences we feel between ourselves and others
concerning how we relate to each other
relationship
dimension
refers to the participants’ perceptions of their connection to one
another
(Northouse, 2012)

17. REFERENCES
Northouse, P. G. (2018). Introduction to leadership: Concepts and practice.
Thousand Oaks, CA: Sage Publications, Inc.

18. RECOMMENDED READINGS
Chapter 9
Dealing with Out-Groups
Dealing With Difficult People
In-Groups and Out-Groups
Social Identity Theory
Leader-Member Exchange Theory
Chapter 10
Handling Conflict
Types of Conflict
Successful Workplaces
Leading Without Controlling
Conflict Resolution

19. RECOMMENDED READINGS
Chapter 10
Handling Conflict
Types of Conflict
Successful Workplaces
Leading Without Controlling
Conflict Resolution

20. RECOMMENDED VIEWINGS
Chapter 9
Abraham Lincoln
Chapter 10
How to Handle Conflict
Let the Other Person Save Face
Killman-Thomas https://youtu.be/w2P9jW4_Q8s
Change the Conversation

21. STILL HAVE QUESTIONS
ON ACADEMIC WRITING
OR APA FORMATTING?
https://awc.ashford.edu/Index.html

22. ANY
QUESTIONS?
Please
post your
questions
in the Ask
the
instructor
thread or
email me