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Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.
What Do You Need To Consider Building An Effective
Business Case In A Real Practical World?
Alexander Lum
Director
Global Product Documentation Development
LavaCon 2019 Portland Oregon
October 2019
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 2
Speaker Biography
30+ year of Telecommunication experience
Current primary focus is improving customers’ user
experiences and digital transformation initiatives.
Held Various Functions/Roles
• Hardware Engineer
• Software Engineer
• Quality New Product Introduction
• Systems Engineering
• Product Documentation Development
Alexander Lum
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 3
About Ciena
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 4
Not Teaching you how to do a Business Case
Segments of a Business Case
State the current business problem you faced.
Describes the solution that you are proposing.
Discusses the financial ramifications of the solution including
implementation costs and the cost reduction.
State the ROI that can be obtained if the solution is implemented.
What Do You Need To Consider Building An Effective
Business Case In A Real Practical World?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 5
In This Session, Attendees Will Learn
Business Case provides evidence that the project is a good investment
Some insights on some of the elements that you will need to consider:
- What do you need to consider gaining corporate backing and budget?
- How to make your Business Case properly?
- Why do you need a Business Case?
- When should you write a Business Case?
- What is in a Business Case?
- What angle should you consider for your Strategic Business Case?
- How your Ecosystem impact your Business Case?
- What approach to consider in your research & data analysis?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 6
Making Your Case Properly
Business case is an integral part of the planningand
securingfunds/resources for your initiatives/projects.
It becomes more important as the and
of the project increases.
cost complexity
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 7
Making Your Case Properly
Inability to make a convincing business case
your initiative / project is DOA
#
Due to …
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 8
Why do you need a business case?
Need to solve a problem
The problem is something that gets in the way of achieving your goals
Your goals won’t be realized unless you deal with the problem
Business case to launch the initiative / project
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 9
When should you write a business case?
When or on a project has to be justifiedresource expenditure
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 10
What is in a business case?
1. The benefits of the proposed business change
Be reviewed by project sponsor and key stakeholders
• Accepted, rejected, deferred or revised
2. How to communicate those benefits to the business
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 11
Have A Better Understanding
Company Goals?
Data Analysis?
Approach?
Ecosystem?
Dependencies?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 12
Business Case Approach?
Strategic
Financial
Operation (Process Improvement)
Innovation
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 13
What is a business case?
Strategic
Financial
Operation (Process Improvement)
Innovation
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 14
Strategic business case
Company Corporate Mission Statement
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 15
Strategic business case
Company Corporate
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 16
Environment
Customers
Stakeholders
Understanding Your Ecosystem
What control do you have?
What restrictions/limitations are you bound to?
Who are your customers?
Who are your potential customers?
What are they expecting?
What are the current issues?
Would this Business Case solve
some of the issues they are
complaining?
Who are your stakeholders?
Are they impacted?
How are they impacted
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 17
Survey
Interviews
Formal or informal users feedback
Gather and Analyze Data
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 18
Information Technology (IT)
Legal
Procurement
Other Functional Groups
Personnel who will be instrumental in
implementing the business case plan
Not
Rubber
Stamp !!!
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 19
Options & Exit Strategy
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 20
It is important to understand its value in order to properly communicate
Before pitching the business case to upper management?
What do you need to find out?
Beginning or end of budget cycleWhy timing is important?
If you can afford it
If there is money in your budget
Is money tight?
Is your company struggling?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 21
Pulling The Team Together
Own it - Together!
SO, WHAT CAN YOU DO TO HELP
Your greatest impact? Collaboration!
Are all project Members represented?
Do you need External help?
Who is your Leader for this?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 22
What Customer Issues are you trying to solve?
Does it align with one of the Corporate Goals?
How much will it cost and how long is the transition?
Who will you need help from?
Provide Demo of the proposed solution
What is the result of your Data Analysis?
Get Stakeholders’ buy-in
Gaining Corporate Backing & Budget
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 23
THE CASE FOR CHANGE
An effective business case justifies:
Putting the pieces together for your
Successful Business Case
- Why a project should be undertaken,
- Why a stakeholder partner should invest in it, and
- Why the project represents a worthy expenditure of funds.
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 24
When you are ready to proceed
25Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.

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Building an Effective Business Case in a Real Practical World? | Alexander Lum

  • 1. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. What Do You Need To Consider Building An Effective Business Case In A Real Practical World? Alexander Lum Director Global Product Documentation Development LavaCon 2019 Portland Oregon October 2019
  • 2. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 2 Speaker Biography 30+ year of Telecommunication experience Current primary focus is improving customers’ user experiences and digital transformation initiatives. Held Various Functions/Roles • Hardware Engineer • Software Engineer • Quality New Product Introduction • Systems Engineering • Product Documentation Development Alexander Lum
  • 3. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 3 About Ciena
  • 4. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 4 Not Teaching you how to do a Business Case Segments of a Business Case State the current business problem you faced. Describes the solution that you are proposing. Discusses the financial ramifications of the solution including implementation costs and the cost reduction. State the ROI that can be obtained if the solution is implemented. What Do You Need To Consider Building An Effective Business Case In A Real Practical World?
  • 5. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 5 In This Session, Attendees Will Learn Business Case provides evidence that the project is a good investment Some insights on some of the elements that you will need to consider: - What do you need to consider gaining corporate backing and budget? - How to make your Business Case properly? - Why do you need a Business Case? - When should you write a Business Case? - What is in a Business Case? - What angle should you consider for your Strategic Business Case? - How your Ecosystem impact your Business Case? - What approach to consider in your research & data analysis?
  • 6. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 6 Making Your Case Properly Business case is an integral part of the planningand securingfunds/resources for your initiatives/projects. It becomes more important as the and of the project increases. cost complexity
  • 7. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 7 Making Your Case Properly Inability to make a convincing business case your initiative / project is DOA # Due to …
  • 8. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 8 Why do you need a business case? Need to solve a problem The problem is something that gets in the way of achieving your goals Your goals won’t be realized unless you deal with the problem Business case to launch the initiative / project
  • 9. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 9 When should you write a business case? When or on a project has to be justifiedresource expenditure
  • 10. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 10 What is in a business case? 1. The benefits of the proposed business change Be reviewed by project sponsor and key stakeholders • Accepted, rejected, deferred or revised 2. How to communicate those benefits to the business
  • 11. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 11 Have A Better Understanding Company Goals? Data Analysis? Approach? Ecosystem? Dependencies?
  • 12. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 12 Business Case Approach? Strategic Financial Operation (Process Improvement) Innovation
  • 13. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 13 What is a business case? Strategic Financial Operation (Process Improvement) Innovation
  • 14. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 14 Strategic business case Company Corporate Mission Statement
  • 15. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 15 Strategic business case Company Corporate
  • 16. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 16 Environment Customers Stakeholders Understanding Your Ecosystem What control do you have? What restrictions/limitations are you bound to? Who are your customers? Who are your potential customers? What are they expecting? What are the current issues? Would this Business Case solve some of the issues they are complaining? Who are your stakeholders? Are they impacted? How are they impacted
  • 17. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 17 Survey Interviews Formal or informal users feedback Gather and Analyze Data
  • 18. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 18 Information Technology (IT) Legal Procurement Other Functional Groups Personnel who will be instrumental in implementing the business case plan Not Rubber Stamp !!!
  • 19. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 19 Options & Exit Strategy
  • 20. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 20 It is important to understand its value in order to properly communicate Before pitching the business case to upper management? What do you need to find out? Beginning or end of budget cycleWhy timing is important? If you can afford it If there is money in your budget Is money tight? Is your company struggling?
  • 21. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 21 Pulling The Team Together Own it - Together! SO, WHAT CAN YOU DO TO HELP Your greatest impact? Collaboration! Are all project Members represented? Do you need External help? Who is your Leader for this?
  • 22. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 22 What Customer Issues are you trying to solve? Does it align with one of the Corporate Goals? How much will it cost and how long is the transition? Who will you need help from? Provide Demo of the proposed solution What is the result of your Data Analysis? Get Stakeholders’ buy-in Gaining Corporate Backing & Budget
  • 23. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 23 THE CASE FOR CHANGE An effective business case justifies: Putting the pieces together for your Successful Business Case - Why a project should be undertaken, - Why a stakeholder partner should invest in it, and - Why the project represents a worthy expenditure of funds.
  • 24. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 24 When you are ready to proceed
  • 25. 25Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.