This document discusses content strategy and information architecture as key components of customer success. It provides an overview of each topic and how they work together to support effective content delivery from subject matter experts to end users. Content strategy defines business needs and user requirements to guide content systems and experiences. Information architecture establishes structured content, metadata, and taxonomy to enable delivery. The document outlines a process for content strategists and information architects to collaborate on assessing current state, envisioning future state, analyzing requirements, designing solutions, and implementing improvements.