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Dr. Natalie Petouhoff

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How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center
KeyNote: Who Will lead the Revolution in Social Media and Big Data? IT or The Business? Marketing, PR, Sales, etc...
Improving Customer Service with Communities And Gaining Social Media ROI
How to Make a Business Case for #Socialmedia Gain Social Media ROI with Crimson-Hexagon
Social Innovation: Dr. Natalie's Speech at the Spigit Conference On Crowd and Customer Empowered Engagement Driving Social Innovation
Setting up a Social Media Measurement Program - Dispelling #SMROI Myths & Case Studies by @DrNatalie
7 Steps To Travel Industry Social Media Mastery by @DrNatalie #DrNatalie
Keynote: How to Think About Giving Attribution to the Contribution Of Social Media Monitoring to Your Business