SlideShare a Scribd company logo
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.
Documentation Transformation - Workshop
Alexander Lum
Lavacon – Portland, Oregon
November 2017
Implementing a Customer-driven
Transition to DITA Content
A Step-by-Step Journey to Success
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.
Alexander Lum
Director
Product Documentation Development
Susanna Carlisi
Senior Advisor
Content Strategist & Tools Specialist
Thomas Aldous
Founder / CEO
The Content Era, LLC
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 3
About us
1,300+
customers across
North America, CALA,
EMEA and APAC
80%
of the world’s largest
service providers
being served
Aiding government, web-scale
providers, Fortune 2000
enterprises, and other private
network operators
5,500+
employees
in 30+ countries
We focus on inspiring and enabling rewarding experiences that lead to exceptional outcomes.
We’re a network strategy and technology company
Two Technical Communications groups – 5 Managers and 33 writers
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 4
THE CASE FOR CHANGE
The world is changing,
Our customers are changing
Putting the pieces together to deliver an
exceptional customer experience
DRIVING NEW WAYS USER ACCESS INFORMATION
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 5
CIENA’S CORPORATE CONTENT GOALS
Gather and analyze data
Survey
Interviews
Formal or informal users feedback
Deliver Exceptional Users
Experience
UNDERSTANDING YOUR ECOSYSTEM
Environment
Customers
Stakeholders
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 6
CIENA TECHNICAL DOCUMENTATION BEFORE MIGRATION
Typically, PDFs and epubs
published on internal and
external website
HTML on product
• Each PDF between 200 to 1000 pages
• Each library documentation suite is between 2000 to
18000 pages (10 to 60 PDFs)
• Print and book-centric layout
• Waterfall and Agile process.
• On average, there are a release deliverables every week
• Unstructured FrameMaker Authoring Tool
• 20+ conditional tags, variables, cross-references, graphics,
tables
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 7
DECIDING ON THE AUTHORING TOOL
Environment
Industry Trends
Competitor Adoption
Scalability
STAGE APPROACH
Research, Analyze & Define Requirements
Validate and make adjustments
Prototype
Many Mini Trainings
Set Mini Milestones
Start small
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 8
BUSINESS CASE
What Customer Issues are you trying to solve?
Does it align with one of the Corporate Goals?
How much will it cost and how long is the transition?
Gaining Corporate Backing & Budget
Who will you need help from?
Provide Demo of the proposed solution
What is the result of your Data Analysis?
Get Stakeholders’ buy-in
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 9
Pulling The Team Together
Own it - Together!
SO, WHAT CAN YOU DO TO HELP
Your greatest impact? Collaboration!
Are all project Members represented?
Do you need External help?
Who is your Leader for this?
Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 10
Ciena Documentation Transformation – The Approach
• Surveyed End Users
• Interviews
Top 3 Issues:
• Access
• Search
• Usability
• Information optimized for print
• PDF to web for download
• Access information online is accepted
• Full-text searches across an
information base
• Information optimized for digital
• Responsive HTML for immediate browsing
• Focus on only relevant content is expected
• Navigation drill down to desired content
• Current offering
• Authoring Tools
11Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.

More Related Content

What's hot

Mobile Enterprise - A field guide
Mobile Enterprise - A field guideMobile Enterprise - A field guide
Mobile Enterprise - A field guide
ACA IT-Solutions
 
Digital Transformation through Product and Service Innovation
Digital Transformation through Product and Service InnovationDigital Transformation through Product and Service Innovation
Digital Transformation through Product and Service Innovation
Amazon Web Services
 
Blueprint for aligning sales and marketing
Blueprint for aligning sales and marketingBlueprint for aligning sales and marketing
Blueprint for aligning sales and marketing
Online Marketing in Galway
 
OpenText Professional Services – Managed Services, Consulting Services and Le...
OpenText Professional Services – Managed Services, Consulting Services and Le...OpenText Professional Services – Managed Services, Consulting Services and Le...
OpenText Professional Services – Managed Services, Consulting Services and Le...
OpenText
 
Ektron London Conference 2013 - Welcoming Keynote
Ektron London Conference 2013 - Welcoming KeynoteEktron London Conference 2013 - Welcoming Keynote
Ektron London Conference 2013 - Welcoming Keynote
Ektron
 
AccuImage Overview
AccuImage OverviewAccuImage Overview
AccuImage OverviewAI
 
OpenText Optimize Services – Optimizing the use, productivity and adoption of...
OpenText Optimize Services – Optimizing the use, productivity and adoption of...OpenText Optimize Services – Optimizing the use, productivity and adoption of...
OpenText Optimize Services – Optimizing the use, productivity and adoption of...
OpenText
 

What's hot (10)

Mobile Enterprise - A field guide
Mobile Enterprise - A field guideMobile Enterprise - A field guide
Mobile Enterprise - A field guide
 
Digital Transformation through Product and Service Innovation
Digital Transformation through Product and Service InnovationDigital Transformation through Product and Service Innovation
Digital Transformation through Product and Service Innovation
 
Blueprint for aligning sales and marketing
Blueprint for aligning sales and marketingBlueprint for aligning sales and marketing
Blueprint for aligning sales and marketing
 
acsway
acswayacsway
acsway
 
OpenText Professional Services – Managed Services, Consulting Services and Le...
OpenText Professional Services – Managed Services, Consulting Services and Le...OpenText Professional Services – Managed Services, Consulting Services and Le...
OpenText Professional Services – Managed Services, Consulting Services and Le...
 
Silicon India ad_Final
Silicon India ad_FinalSilicon India ad_Final
Silicon India ad_Final
 
Ektron London Conference 2013 - Welcoming Keynote
Ektron London Conference 2013 - Welcoming KeynoteEktron London Conference 2013 - Welcoming Keynote
Ektron London Conference 2013 - Welcoming Keynote
 
AccuImage Overview
AccuImage OverviewAccuImage Overview
AccuImage Overview
 
Rancour Associates Llc1209
Rancour Associates Llc1209Rancour Associates Llc1209
Rancour Associates Llc1209
 
OpenText Optimize Services – Optimizing the use, productivity and adoption of...
OpenText Optimize Services – Optimizing the use, productivity and adoption of...OpenText Optimize Services – Optimizing the use, productivity and adoption of...
OpenText Optimize Services – Optimizing the use, productivity and adoption of...
 

Similar to LavaCon 2017 - Implementing a Customer Driven Implementation to DITA - Part 2.

Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
LavaConConference
 
Building an Effective Business Case in a Real Practical World? | Alexander Lum
Building an Effective Business Case in a Real Practical World? | Alexander LumBuilding an Effective Business Case in a Real Practical World? | Alexander Lum
Building an Effective Business Case in a Real Practical World? | Alexander Lum
LavaConConference
 
Digital workplace insights
Digital workplace insightsDigital workplace insights
Digital workplace insights
Avanade Nederland
 
HDI Capital Area Meeting Slides October 21 2016
HDI Capital Area Meeting Slides October 21 2016HDI Capital Area Meeting Slides October 21 2016
HDI Capital Area Meeting Slides October 21 2016
hdicapitalarea
 
Tentacle Technologies Introduction
Tentacle Technologies IntroductionTentacle Technologies Introduction
Tentacle Technologies IntroductionAngel Sahib
 
PowerPoint Corporate Presentation : Design Makeover Example
PowerPoint Corporate Presentation : Design Makeover ExamplePowerPoint Corporate Presentation : Design Makeover Example
PowerPoint Corporate Presentation : Design Makeover Example
Metamorph Training Pvt Ltd
 
Business case voor een digitale werkplek
Business case voor een digitale werkplekBusiness case voor een digitale werkplek
Business case voor een digitale werkplek
Avanade Nederland
 
List solutions PMX Agency direct mail capabilities agencies
List solutions PMX Agency direct mail capabilities agenciesList solutions PMX Agency direct mail capabilities agencies
List solutions PMX Agency direct mail capabilities agencies
Dan Marcelis
 
Reimagine the Way work Gets Done-InspireX 2017.pptx
Reimagine the Way work Gets Done-InspireX 2017.pptxReimagine the Way work Gets Done-InspireX 2017.pptx
Reimagine the Way work Gets Done-InspireX 2017.pptx
Michelle Caldwell, PSM, SSGB
 
Leading an Organization Through Entrepreneurship and Innovation
Leading an Organization Through Entrepreneurship and InnovationLeading an Organization Through Entrepreneurship and Innovation
Leading an Organization Through Entrepreneurship and Innovation
John Chowdhury
 
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
SAP Ariba
 
Brewing Agile Adaptive
Brewing Agile AdaptiveBrewing Agile Adaptive
Brewing Agile Adaptive
Stephen Parry
 
Oracle presenatation a modern cloudis complete by design
Oracle presenatation   a modern cloudis complete by designOracle presenatation   a modern cloudis complete by design
Oracle presenatation a modern cloudis complete by design
Dr. Wilfred Lin (Ph.D.)
 
Oracle Customer Engagement in a Digital World
Oracle Customer Engagement in a Digital WorldOracle Customer Engagement in a Digital World
Oracle Customer Engagement in a Digital World
Myles Freedman
 
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
Michelle Caldwell, PSM, SSGB
 
How to Bring Suppliers to the Ariba Network
How to Bring Suppliers to the Ariba NetworkHow to Bring Suppliers to the Ariba Network
How to Bring Suppliers to the Ariba Network
SAP Ariba
 
Final Johns Tulsa University Leading through Entrepreneurship & Innovation
Final Johns Tulsa University Leading through Entrepreneurship & InnovationFinal Johns Tulsa University Leading through Entrepreneurship & Innovation
Final Johns Tulsa University Leading through Entrepreneurship & InnovationJohn Chowdhury
 
Digital Analytics: Nonprofit Necessity
Digital Analytics: Nonprofit NecessityDigital Analytics: Nonprofit Necessity
Digital Analytics: Nonprofit Necessity
accenture
 

Similar to LavaCon 2017 - Implementing a Customer Driven Implementation to DITA - Part 2. (20)

Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
Alexander Lum - Breaking the Mold: How to Build a Wickedly Effective Business...
 
Building an Effective Business Case in a Real Practical World? | Alexander Lum
Building an Effective Business Case in a Real Practical World? | Alexander LumBuilding an Effective Business Case in a Real Practical World? | Alexander Lum
Building an Effective Business Case in a Real Practical World? | Alexander Lum
 
Digital workplace insights
Digital workplace insightsDigital workplace insights
Digital workplace insights
 
HDI Capital Area Meeting Slides October 21 2016
HDI Capital Area Meeting Slides October 21 2016HDI Capital Area Meeting Slides October 21 2016
HDI Capital Area Meeting Slides October 21 2016
 
Tentacle Technologies Introduction
Tentacle Technologies IntroductionTentacle Technologies Introduction
Tentacle Technologies Introduction
 
PowerPoint Corporate Presentation : Design Makeover Example
PowerPoint Corporate Presentation : Design Makeover ExamplePowerPoint Corporate Presentation : Design Makeover Example
PowerPoint Corporate Presentation : Design Makeover Example
 
Business case voor een digitale werkplek
Business case voor een digitale werkplekBusiness case voor een digitale werkplek
Business case voor een digitale werkplek
 
List solutions PMX Agency direct mail capabilities agencies
List solutions PMX Agency direct mail capabilities agenciesList solutions PMX Agency direct mail capabilities agencies
List solutions PMX Agency direct mail capabilities agencies
 
Reimagine the Way work Gets Done-InspireX 2017.pptx
Reimagine the Way work Gets Done-InspireX 2017.pptxReimagine the Way work Gets Done-InspireX 2017.pptx
Reimagine the Way work Gets Done-InspireX 2017.pptx
 
Leading an Organization Through Entrepreneurship and Innovation
Leading an Organization Through Entrepreneurship and InnovationLeading an Organization Through Entrepreneurship and Innovation
Leading an Organization Through Entrepreneurship and Innovation
 
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
How Do Our Most Successful Customers Do It? The Must-Have Ingredients for Val...
 
Brewing Agile Adaptive
Brewing Agile AdaptiveBrewing Agile Adaptive
Brewing Agile Adaptive
 
Oracle presenatation a modern cloudis complete by design
Oracle presenatation   a modern cloudis complete by designOracle presenatation   a modern cloudis complete by design
Oracle presenatation a modern cloudis complete by design
 
Oracle Customer Engagement in a Digital World
Oracle Customer Engagement in a Digital WorldOracle Customer Engagement in a Digital World
Oracle Customer Engagement in a Digital World
 
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
SPC18-Delivered-Rethinking your Operational Model to Support Office 365 - RG ...
 
How to Bring Suppliers to the Ariba Network
How to Bring Suppliers to the Ariba NetworkHow to Bring Suppliers to the Ariba Network
How to Bring Suppliers to the Ariba Network
 
Final Johns Tulsa University Leading through Entrepreneurship & Innovation
Final Johns Tulsa University Leading through Entrepreneurship & InnovationFinal Johns Tulsa University Leading through Entrepreneurship & Innovation
Final Johns Tulsa University Leading through Entrepreneurship & Innovation
 
Digital Analytics: Nonprofit Necessity
Digital Analytics: Nonprofit NecessityDigital Analytics: Nonprofit Necessity
Digital Analytics: Nonprofit Necessity
 
Sonata Profile
Sonata ProfileSonata Profile
Sonata Profile
 
SONATA Profile
SONATA ProfileSONATA Profile
SONATA Profile
 

More from Jack Molisani

Keith Schengili-Roberts - DITA Worst Practices
Keith Schengili-Roberts - DITA Worst PracticesKeith Schengili-Roberts - DITA Worst Practices
Keith Schengili-Roberts - DITA Worst Practices
Jack Molisani
 
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s TableLavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
Jack Molisani
 
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
Jack Molisani
 
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
Jack Molisani
 
LavaCon 2017 - Who Cares About Change?
LavaCon 2017 - Who Cares About Change?LavaCon 2017 - Who Cares About Change?
LavaCon 2017 - Who Cares About Change?
Jack Molisani
 
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
Jack Molisani
 
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
Jack Molisani
 
LavaCon 2017 - Take the Risk, Embrace the Change!
LavaCon 2017 - Take the Risk, Embrace the Change!LavaCon 2017 - Take the Risk, Embrace the Change!
LavaCon 2017 - Take the Risk, Embrace the Change!
Jack Molisani
 
LavaCon 2017 - Structured Content Authoring For All!
LavaCon 2017 - Structured Content Authoring For All!LavaCon 2017 - Structured Content Authoring For All!
LavaCon 2017 - Structured Content Authoring For All!
Jack Molisani
 
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
Jack Molisani
 
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
Jack Molisani
 
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source ToolsLavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
Jack Molisani
 
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 SecondsLavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
Jack Molisani
 
LavaCon 2017 - How UX and Content Can (and Should) Work Together
LavaCon 2017 - How UX and Content Can (and Should) Work TogetherLavaCon 2017 - How UX and Content Can (and Should) Work Together
LavaCon 2017 - How UX and Content Can (and Should) Work Together
Jack Molisani
 
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
Jack Molisani
 
LavaCon 2017 - Evolving the New Content Order
LavaCon 2017 - Evolving the New Content OrderLavaCon 2017 - Evolving the New Content Order
LavaCon 2017 - Evolving the New Content Order
Jack Molisani
 
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
Jack Molisani
 
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
Jack Molisani
 
LavaCon 2017 - Silos. (And other concepts that make us average)
LavaCon 2017 - Silos. (And other concepts that make us average)LavaCon 2017 - Silos. (And other concepts that make us average)
LavaCon 2017 - Silos. (And other concepts that make us average)
Jack Molisani
 
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
Jack Molisani
 

More from Jack Molisani (20)

Keith Schengili-Roberts - DITA Worst Practices
Keith Schengili-Roberts - DITA Worst PracticesKeith Schengili-Roberts - DITA Worst Practices
Keith Schengili-Roberts - DITA Worst Practices
 
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s TableLavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
LavaCon 2017 - Developing Your Edge: Getting a Seat at the Customer’s Table
 
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
LavaCon 2017 - How Modern Analytics Will Turn Your Technical Content Into a R...
 
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
LavaCon 2017 - Agile Localization: Building Bridges Between Translation Quali...
 
LavaCon 2017 - Who Cares About Change?
LavaCon 2017 - Who Cares About Change?LavaCon 2017 - Who Cares About Change?
LavaCon 2017 - Who Cares About Change?
 
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
LavaCon 2017 - Much Ado About Templates: Reduce the Learning Curve and Increa...
 
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
LavaCon 2017 - Building an Enterprisewide Content Platform—and Why DITA will ...
 
LavaCon 2017 - Take the Risk, Embrace the Change!
LavaCon 2017 - Take the Risk, Embrace the Change!LavaCon 2017 - Take the Risk, Embrace the Change!
LavaCon 2017 - Take the Risk, Embrace the Change!
 
LavaCon 2017 - Structured Content Authoring For All!
LavaCon 2017 - Structured Content Authoring For All!LavaCon 2017 - Structured Content Authoring For All!
LavaCon 2017 - Structured Content Authoring For All!
 
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
LavaCon 2017 - Building Catwalks Between Silos: Using Taxonomy to Drive Engag...
 
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
LavaCon 2017 - Getting Dragged Along? Start Charting Your Team’s Course with ...
 
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source ToolsLavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
LavaCon 2017 - DITA: Start Small, Grow Big Using Open Source Tools
 
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 SecondsLavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
LavaCon 2017 - Feed the Goldfish in 19 Minutes and 52 Seconds
 
LavaCon 2017 - How UX and Content Can (and Should) Work Together
LavaCon 2017 - How UX and Content Can (and Should) Work TogetherLavaCon 2017 - How UX and Content Can (and Should) Work Together
LavaCon 2017 - How UX and Content Can (and Should) Work Together
 
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...
 
LavaCon 2017 - Evolving the New Content Order
LavaCon 2017 - Evolving the New Content OrderLavaCon 2017 - Evolving the New Content Order
LavaCon 2017 - Evolving the New Content Order
 
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
LavaCon 2017 - Managing Stakeholders Across the Content Ecosystem: The Key to...
 
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
LavaCon 2017 - Future-proof Your Content: Beyond Traditional Publishing for S...
 
LavaCon 2017 - Silos. (And other concepts that make us average)
LavaCon 2017 - Silos. (And other concepts that make us average)LavaCon 2017 - Silos. (And other concepts that make us average)
LavaCon 2017 - Silos. (And other concepts that make us average)
 
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
LavaCon 2017 - Management Workshop Part 1: Leadership and Management in Techn...
 

Recently uploaded

Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...
Product School
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
Elena Simperl
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Product School
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Inflectra
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
DanBrown980551
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
UiPathCommunity
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Ramesh Iyer
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
ControlCase
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Thierry Lestable
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
Alison B. Lowndes
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
Kari Kakkonen
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Sri Ambati
 

Recently uploaded (20)

Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
 

LavaCon 2017 - Implementing a Customer Driven Implementation to DITA - Part 2.

  • 1. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. Documentation Transformation - Workshop Alexander Lum Lavacon – Portland, Oregon November 2017 Implementing a Customer-driven Transition to DITA Content A Step-by-Step Journey to Success
  • 2. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. Alexander Lum Director Product Documentation Development Susanna Carlisi Senior Advisor Content Strategist & Tools Specialist Thomas Aldous Founder / CEO The Content Era, LLC
  • 3. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 3 About us 1,300+ customers across North America, CALA, EMEA and APAC 80% of the world’s largest service providers being served Aiding government, web-scale providers, Fortune 2000 enterprises, and other private network operators 5,500+ employees in 30+ countries We focus on inspiring and enabling rewarding experiences that lead to exceptional outcomes. We’re a network strategy and technology company Two Technical Communications groups – 5 Managers and 33 writers
  • 4. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 4 THE CASE FOR CHANGE The world is changing, Our customers are changing Putting the pieces together to deliver an exceptional customer experience DRIVING NEW WAYS USER ACCESS INFORMATION
  • 5. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 5 CIENA’S CORPORATE CONTENT GOALS Gather and analyze data Survey Interviews Formal or informal users feedback Deliver Exceptional Users Experience UNDERSTANDING YOUR ECOSYSTEM Environment Customers Stakeholders
  • 6. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 6 CIENA TECHNICAL DOCUMENTATION BEFORE MIGRATION Typically, PDFs and epubs published on internal and external website HTML on product • Each PDF between 200 to 1000 pages • Each library documentation suite is between 2000 to 18000 pages (10 to 60 PDFs) • Print and book-centric layout • Waterfall and Agile process. • On average, there are a release deliverables every week • Unstructured FrameMaker Authoring Tool • 20+ conditional tags, variables, cross-references, graphics, tables
  • 7. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 7 DECIDING ON THE AUTHORING TOOL Environment Industry Trends Competitor Adoption Scalability STAGE APPROACH Research, Analyze & Define Requirements Validate and make adjustments Prototype Many Mini Trainings Set Mini Milestones Start small
  • 8. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 8 BUSINESS CASE What Customer Issues are you trying to solve? Does it align with one of the Corporate Goals? How much will it cost and how long is the transition? Gaining Corporate Backing & Budget Who will you need help from? Provide Demo of the proposed solution What is the result of your Data Analysis? Get Stakeholders’ buy-in
  • 9. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 9 Pulling The Team Together Own it - Together! SO, WHAT CAN YOU DO TO HELP Your greatest impact? Collaboration! Are all project Members represented? Do you need External help? Who is your Leader for this?
  • 10. Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary. 10 Ciena Documentation Transformation – The Approach • Surveyed End Users • Interviews Top 3 Issues: • Access • Search • Usability • Information optimized for print • PDF to web for download • Access information online is accepted • Full-text searches across an information base • Information optimized for digital • Responsive HTML for immediate browsing • Focus on only relevant content is expected • Navigation drill down to desired content • Current offering • Authoring Tools
  • 11. 11Copyright © Ciena Corporation 2016. All rights reserved. Confidential & Proprietary.