This deck shows how Genpact created the Think Tank to solve the pervasive problem of talent under-utilization in large companies.

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Presentation Title Goes Here
March 25, 2016
Analytics Think Tank: Solution to
Talent Pool Management
Jingfen Zhu
Chief Scientist, Analytics

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Talent Under-utilization
Large companies often find themselves unable to fully leverage
talents across the organization because:
• analysts tend to be aligned by verticals
• within verticals analysts are further aligned under particular
clients
These two delineations result in isolation and fragmentation
of knowledge if there is no effective channel for internal
knowledge sharing.
Large companies often face the problem of talent utilization issues

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Genpact analytical community owns a vast array of expertise and
experience
which is our greatest asset
Genpact Analytics is a tremendous resource
Therefore there is no analytical question we cannot answer!
There is no methodology we have not worked with!
There is no problem too complex for us!!

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If the 6,500+ strong analytical capability is not fully leveraged and
made available to all who need it, its value is greatly reduced
An analyst may have a
mathematical question
The analytical resource is only valuable if leveraged
• What is the best way to reduce colinearity?
• How do I ensure I have a global optimum?
• How is assisted impact measured?
• How do I address matrix singularity?
• How do I model unstable time series data?
• How does one handle multimodal lags?
• How different is CHAID and CART?
• Should I use a negative binomial
distribution or a gamma distribution?
• How do I derive coefficients by cross
section?
• What is the optimal size of a training and
holdout dataset?
• How does each vertical
measure Sales Force
Effectiveness?
• What are some of the newest
data sources available?
• How different is our approach
versus the industry standard?
• What methodologies do other
companies use?
• What is a simple explanation
of our methodology?
• How do we validate an
analysis?
A sales person may have
a solution question
• What is the implication of a
specific analysis?
• Can we track model results
with primary research?
• What have we done in
machine learning and
social media?
• How do we know if our
model is better than
someone else’s?
• What part of the model
results should be
socialized with the client?
An account person may have
an implementation question
If a Genpacter does not know to whom to turn to ask a question, they are losing
out on the fact that somewhere we have the ability to answer that question!
AND
If they do not have a chance to vet an idea with a SME, then they will not be
providing the best possible solution to a client!

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When someone has a question on ANY topic…
Current State: They either do not ask or they ask their circle of contacts
Future State: They ask the most appropriate SME or team of SMEs
The idea is to assemble a Think Tank from among the 6,500+ analysts who represent a breadth of
experience and capability which is then the resource to whom ANY Genpacter can revert with ANY
question!
Time to upgrade our current process
Industry
Trend
Question
Coding
Question
Technical
Math
Question
Question
Received
Triaged and
Assigned
Addressed
by SME
Resource
Answer
Documented
and Shared
Leveraging the Think Tank
Step 1: Someone submits any question
Step 2: The question is assigned to the
appropriate SME(s) from the Think
Tank to address it accordingly
Step 3: The answer is documented for
future FAQs and shared with the
person asking

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Think Tank Milestones
Think Tank Milestones
Two highlights from this initiative, in comparison with the
traditional way of setting up talent pool are
 self-nomination vs. management recommendation
 crowd sourcing vs. profile filtering

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Why Crowd-sourcing and Self-nomination
These new approaches maximize individual motivation and
coverage of expertise and experience because
• self-nominators are more intrinsically motivated than those pushed forward by
the leadership.
• Crowd-sourcing includes all who raised their hands to join the Think Tank and
thus leaves no area untouched.
Considering crowd-sourcing might bring up chaos and slow
down solutioning, a senior moderator was appointed to review
the quality of the questions answered and served as the final
decision-maker in situations of conflicting opinions.
Think Tank Activities

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Think Tank Governance
• Keep track of questions asked and addressed as well
as the response behavior of the Think Tank members
• Review the volume, velocity and variety of questions
and develop corresponding action plans each quarter
Think Tank Governance

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Conclusions and Suggestions
• Think Tank has shown its potential as a viable solution to the
talent utilization problem
• Not all questions received at least one response from the Think
Tank due to the scope and/or complexity of the question asked.
The senior moderator needs to step in and coordinate
• Think Tank may need a bit “nudging” to be active and
productive. This is an ongoing learning journey
Conclusions and Suggestions

10. Thank You!