Has preparing customers for release day become an arduous task that no team at your company can conquer? Learn how two senior managers of technical writing at athenahealth took over this hot potato and baked it to perfection by bring together Technical Writing, Marketing, Communications, and Education teams to gather customer feedback, build relevant content, and to produce release training that received rave reviews from customers and reduced support calls.
In this session, attendee’s will learn:
How to survey clients about their training needs.
How to target the right users with training materials.
How to package content in multiple formats to accommodate various learning and training styles.
How to break down silos to work cross-functionally to deliver a customer-centric release training experience.
The slides are for a course that is LIVE on Udemy.com (https://www.udemy.com/product-roadmap-101/)
The slides outline how to build an effective product by translating product strategy into product roadmap for enterprise products.
Managing Product Managers by Spotify Sr Product ManagerProduct School
Main Takeaways:
-When becoming a manager you need to change your mindset
-Creating a culture of bi-directional feedback
-Your team's success is your success
Leveraging Product Management and UX Teams to Build Great ProductsProductPlan
The most effective Product and UX teams embrace collaboration and focus on delivering an exceptional product experience for their customers. User-focused product teams tend to win big by creating end-to-end product experiences that attract, delight, and retain their customers. In this webinar, Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, discuss how they encourage user-centric thinking in their respective roles.
Connecting Your Strategic Roadmap to the BacklogProductPlan
Product teams often struggle to prioritize the right features that give customers the most value. The backlog is essential to your process, but treating your backlog as your roadmap has several pitfalls. In this webinar, Jim Semick from ProductPlan and Michael Lauricella from Atlassian explain how your backlog and strategic roadmap can work better together.
How to Sunset Your Product by TaskTop Technologies Product ManagerProduct School
When people talk about Product Management, the vast majority of the time, it's all focused on how to bring new products to market. It's about how to prioritize new features. It's about the flashy and new. Trevor shared that if that's all you know about Product Management, you're only getting half the story. Yes, building new products is important and exciting, there's no denying that. However, it is just as important knowing how to sunset a product and how to clear out the old-growth to make room for the new. Trevor discussed how killing a product can result in more profits, but may actually result in more top line revenue.
How to Thrive, Not Just Survive at Product by BBC PMProduct School
Main Takeaways:
- Know what success looks like and how you intend to measure it upfront
- Identify the key stakeholders and have a plan to manage them
- Be a good storyteller and sell the positive case
Target good enough, not perfect
The document discusses the problem of products being launched without proper planning and preparation, referred to as a "product escape", as opposed to a well-executed product launch. It provides examples of product escapes that occurred due to a lack of engagement from customer-facing roles and a comprehensive release plan. The document then offers recommendations on how to fix this, such as developing a release checklist, expanding the scope of the software development lifecycle to include release activities, and emphasizing communication.
The slides are for a course that is LIVE on Udemy.com (https://www.udemy.com/product-roadmap-101/)
The slides outline how to build an effective product by translating product strategy into product roadmap for enterprise products.
Managing Product Managers by Spotify Sr Product ManagerProduct School
Main Takeaways:
-When becoming a manager you need to change your mindset
-Creating a culture of bi-directional feedback
-Your team's success is your success
Leveraging Product Management and UX Teams to Build Great ProductsProductPlan
The most effective Product and UX teams embrace collaboration and focus on delivering an exceptional product experience for their customers. User-focused product teams tend to win big by creating end-to-end product experiences that attract, delight, and retain their customers. In this webinar, Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, discuss how they encourage user-centric thinking in their respective roles.
Connecting Your Strategic Roadmap to the BacklogProductPlan
Product teams often struggle to prioritize the right features that give customers the most value. The backlog is essential to your process, but treating your backlog as your roadmap has several pitfalls. In this webinar, Jim Semick from ProductPlan and Michael Lauricella from Atlassian explain how your backlog and strategic roadmap can work better together.
How to Sunset Your Product by TaskTop Technologies Product ManagerProduct School
When people talk about Product Management, the vast majority of the time, it's all focused on how to bring new products to market. It's about how to prioritize new features. It's about the flashy and new. Trevor shared that if that's all you know about Product Management, you're only getting half the story. Yes, building new products is important and exciting, there's no denying that. However, it is just as important knowing how to sunset a product and how to clear out the old-growth to make room for the new. Trevor discussed how killing a product can result in more profits, but may actually result in more top line revenue.
How to Thrive, Not Just Survive at Product by BBC PMProduct School
Main Takeaways:
- Know what success looks like and how you intend to measure it upfront
- Identify the key stakeholders and have a plan to manage them
- Be a good storyteller and sell the positive case
Target good enough, not perfect
The document discusses the problem of products being launched without proper planning and preparation, referred to as a "product escape", as opposed to a well-executed product launch. It provides examples of product escapes that occurred due to a lack of engagement from customer-facing roles and a comprehensive release plan. The document then offers recommendations on how to fix this, such as developing a release checklist, expanding the scope of the software development lifecycle to include release activities, and emphasizing communication.
Introduction to Product Management. You will understand what product management is and what does a product manager do.
Product Manager is a job position highly demanded in tech companies. They assure to deliver great quality products.
The Predictable & Unpredictable in PM Journey by Amazon Sr PMProduct School
Main takeaways:
-Product journey is filled with predictable and unpredictable scenarios.
-Breakdown the problem, identify your resources and leverage those to navigate through chaos.
-Acknowledge your success. Learn from failures. Own the outcome.
How to Use Data for Product Decisions by YouTube Product ManagerProduct School
With millions of new data points every moment, how are Product Managers expected to make sense of it all? This talk outlined the steps required to distill and synthesize data to drive actionable product decisions. The most effective Product Managers are those who know their data: they can justify product priority and roadmap changes, calibrate resource asks and manage their own time more effectively. This lecture equipped the audience with the tools necessary to draw insight from unstructured data using Google’s cloud analytics suite.
Vivek Prahlad shares his experiences on the differences and similarities between building software in the Product and Project contexts. At ThoughtWorks, he has spent approximately half of his career on the product side, and the other half on the consulting side. While the underlying principles are similar, there are often significant differences in terms of approaches that work for products and projects. Some of the differences we'll explore include: product vs. project inception, engineering considerations, testing approaches and strategies, course corrections, and more.
PM for Enterprise Software by Google Product LeaderProduct School
Main takeaways:
-Developing a strong relationship with sales
-Experimentation for enterprise products
-Roadmap development - Crafting your product vision
What is Product Ops? Paths and PerspectivesProductPlan
Product Operations (Product Ops) is a growing role focused on connecting different parts of product teams and optimizing processes. It can involve managing customer insights, communicating with other teams, supporting products, and analyzing the product experience. While definitions vary, common goals include making processes more consistent, centralizing information, and aligning efforts with strategy. Some challenges include teams prioritizing features over users and siloed tools/information. High performing companies focus on first principles and scale what works instead of fixing problems at large scale. Today's panel will discuss challenges and opportunities in Product Ops at their companies.
The Feature-Less Roadmap: Using Themes and North Stars to Ground Your Product...ProductPlan
We’re all familiar with feature-based roadmaps. The challenge with this method is that the how and what often obscures the why. When teams adopt a feature-factory mindset, they ship far faster than they learn and create value.
Join our expert panel as we discuss how product managers can use themes and a north star metric to ground their product roadmaps. We’ll share actionable ways to create (and maintain) a feature-less product roadmap that you can present with confidence at your next stakeholder meeting.
inSided + Usabilla: Product Adoption Strategies for CSMs Danielle Juson
April 2019: The inSided and Usabilla Customer Success teams got together to deliver a great and inspiring presentation on how CSMs can stimulate product adoption within their B2B software customers. We're happy to share the slides with you here!
Managing Product Managers by Spotify Sr Product ManagerProduct School
Main Takeaways:
- When becoming a manager you need to change your mindset
- Creating a culture of bi-directional feedback
- Your team's success is your success
5 Ways to Enhance the Customer Experience with Gainsight PXProduct School
Takeaways:
- Gainsight PX is helping businesses, like Kount, deliver world-class customer experiences
- Putting your product at the center of the customer experience enables personalization and scale
- Elite product analytics and the ability to engage users in your product and give product, CS, and PX team's the ability to craft and evolve that experience.
How Product Managers and Agile Development Teams Can See Eye to EyeProductPlan
Agile has transformed the way companies build and release products. But it is not without its own set of challenges. With frequent shifts in priorities, it can be difficult for product managers to set expectations. In this webinar, product management veterans from ProductPlan, Pivotal Tracker and Notion share their tips for effectively working with agile teams.
A presentation I held in Helsinki Microsoft Flux 15th of October about Product Management for Founders. A very broad overview of the essential product management skills, tools and processes founders need to know about. And some common barriers for startups in adopting good product management practices.
Choose the Right Problems to Solve with ML by Spotify PMProduct School
Main takeaways:
-What problems are best solved with ML and what problems are NOT
-What you need to understand and how technical you need to get as a PM of an ML product
Scaling Customer-Centricity: How Product and CS Can Work Together to Help Cus...ProductPlan
The document discusses how product and customer success teams can work together to help customers and the product succeed. It recommends strategies for alignment like bi-weekly meetings and shared KPIs. It also emphasizes leveraging customer insights from discovery calls, feedback tools, and understanding customer pain points to influence the product roadmap. Finally, it discusses creating a customer-centric product through charter customers, customer-centric solutions, transparency, and aligned KPIs focusing on time-to-value, retention, NPS, and churn.
How to segment customers quickly and effectively to improve products. Presentation given by Dutta Satadip of Market Tools and Brent Harrison of SmokeJumper Strategy at Silicon Valley PCamp10, Mar-12 2010 at Yahoo!.
Across, Out, and Up: Re-thinking Communication Strategies for Product ManagersProductPlan
Positioned at the intersection of business objectives, customer problems, and the strategy serving both, product managers hold the keys to the castle in terms of both the volume and value of information they possess. Which is why one of their key duties is transmitting the right information to the right people in the right way and at the right time.
Join our expert panel as we discuss how product managers can think (and operate) like strategic broadcasters. We’ll share actionable ways to fine tune the critical communication strategies and messages that get everyone informed and operating on the same wavelength… without letting communications become a full time job.
SaaS - How to structure and measure a POC or Pilotactionable.me
Pilots and POCs are still amazing sales tools. If done right, these will allow you to prove yourself and deliver value to the right people in a short period of time.
Powered by actionable.me
The Product Visioning Workshop: A Proven Method for Product Planning and Prio...Perfetti Media
Is your team looking for new product concepts to capture a new market? Do you need to establish a long-term product strategy? Are you working to set a direction to drive roadmap decisions?
In this presentation, we will share a proven approach for creating a long-term product vision that your team can understand and rally behind. We will share all of the techniques you'll need to successfully run a Product Visioning Workshop with your product team and business stakeholders.
You will learn how to create a long-term vision for your product, establish consensus and buy-in across your organization, and prioritize features for the product roadmap. Your product managers will come away equipped to create roadmaps that align with your long-term product strategy.
Level Up Your Tech Skills to Build Better Products by Upwork PMProduct School
Main Takeaways:
- While it's definitely not necessary for a PM to have a CS degree or be a skilled programmer, it's important that PMs are good at systems thinking and have an understanding of how technology powers their product so that they can have high quality discussions with their technical partners - a good way to assess or test this is if you can diagram the high-level architecture of your product.
- As AI is leveraged more broadly and deeply in products, PMs have to reinforce their existing technical understanding and also incorporate a new element into their thinking - data.
- Ask your technical partners to help you learn, both in general and about your product's tech - you'll learn more quickly and also deepen your relationship with them.
Betas: A Winning Product Launch Strategy by Mixpanel PMProduct School
This document describes a presentation by Prachi Wadekar on using betas as a product launch strategy. The presentation covers:
- When to launch alphas to test internally and betas to test externally with select customers. Betas are meant for getting feedback to avoid major changes before general launch.
- How to select beta customers, such as early adopters, and incentivize their participation with perks like free access to the full product after launch.
- The importance of supporting beta customers, tracking feedback across multiple channels, and moving fast to address issues in order to learn from the beta process.
- Metrics to measure during the beta to understand outcomes, benchmarks for deciding when the product is ready for general availability launch, and
This document discusses the need for a structured product management process. It covers establishing a product vision and strategy, then executing on that strategy. Specifically:
1) It argues that a product management process is needed to ensure the organization is aligned on how products are built, what is prioritized, and how progress is measured.
2) It outlines developing a product vision 2-5 years out, then a strategy on how to achieve that vision through focused initiatives with goals. Discovery helps inform the vision and strategy.
3) Execution involves roadmapping, prioritizing the backlog, and continuously learning from users to stay focused on solving the right problems.
Introduction to Product Management. You will understand what product management is and what does a product manager do.
Product Manager is a job position highly demanded in tech companies. They assure to deliver great quality products.
The Predictable & Unpredictable in PM Journey by Amazon Sr PMProduct School
Main takeaways:
-Product journey is filled with predictable and unpredictable scenarios.
-Breakdown the problem, identify your resources and leverage those to navigate through chaos.
-Acknowledge your success. Learn from failures. Own the outcome.
How to Use Data for Product Decisions by YouTube Product ManagerProduct School
With millions of new data points every moment, how are Product Managers expected to make sense of it all? This talk outlined the steps required to distill and synthesize data to drive actionable product decisions. The most effective Product Managers are those who know their data: they can justify product priority and roadmap changes, calibrate resource asks and manage their own time more effectively. This lecture equipped the audience with the tools necessary to draw insight from unstructured data using Google’s cloud analytics suite.
Vivek Prahlad shares his experiences on the differences and similarities between building software in the Product and Project contexts. At ThoughtWorks, he has spent approximately half of his career on the product side, and the other half on the consulting side. While the underlying principles are similar, there are often significant differences in terms of approaches that work for products and projects. Some of the differences we'll explore include: product vs. project inception, engineering considerations, testing approaches and strategies, course corrections, and more.
PM for Enterprise Software by Google Product LeaderProduct School
Main takeaways:
-Developing a strong relationship with sales
-Experimentation for enterprise products
-Roadmap development - Crafting your product vision
What is Product Ops? Paths and PerspectivesProductPlan
Product Operations (Product Ops) is a growing role focused on connecting different parts of product teams and optimizing processes. It can involve managing customer insights, communicating with other teams, supporting products, and analyzing the product experience. While definitions vary, common goals include making processes more consistent, centralizing information, and aligning efforts with strategy. Some challenges include teams prioritizing features over users and siloed tools/information. High performing companies focus on first principles and scale what works instead of fixing problems at large scale. Today's panel will discuss challenges and opportunities in Product Ops at their companies.
The Feature-Less Roadmap: Using Themes and North Stars to Ground Your Product...ProductPlan
We’re all familiar with feature-based roadmaps. The challenge with this method is that the how and what often obscures the why. When teams adopt a feature-factory mindset, they ship far faster than they learn and create value.
Join our expert panel as we discuss how product managers can use themes and a north star metric to ground their product roadmaps. We’ll share actionable ways to create (and maintain) a feature-less product roadmap that you can present with confidence at your next stakeholder meeting.
inSided + Usabilla: Product Adoption Strategies for CSMs Danielle Juson
April 2019: The inSided and Usabilla Customer Success teams got together to deliver a great and inspiring presentation on how CSMs can stimulate product adoption within their B2B software customers. We're happy to share the slides with you here!
Managing Product Managers by Spotify Sr Product ManagerProduct School
Main Takeaways:
- When becoming a manager you need to change your mindset
- Creating a culture of bi-directional feedback
- Your team's success is your success
5 Ways to Enhance the Customer Experience with Gainsight PXProduct School
Takeaways:
- Gainsight PX is helping businesses, like Kount, deliver world-class customer experiences
- Putting your product at the center of the customer experience enables personalization and scale
- Elite product analytics and the ability to engage users in your product and give product, CS, and PX team's the ability to craft and evolve that experience.
How Product Managers and Agile Development Teams Can See Eye to EyeProductPlan
Agile has transformed the way companies build and release products. But it is not without its own set of challenges. With frequent shifts in priorities, it can be difficult for product managers to set expectations. In this webinar, product management veterans from ProductPlan, Pivotal Tracker and Notion share their tips for effectively working with agile teams.
A presentation I held in Helsinki Microsoft Flux 15th of October about Product Management for Founders. A very broad overview of the essential product management skills, tools and processes founders need to know about. And some common barriers for startups in adopting good product management practices.
Choose the Right Problems to Solve with ML by Spotify PMProduct School
Main takeaways:
-What problems are best solved with ML and what problems are NOT
-What you need to understand and how technical you need to get as a PM of an ML product
Scaling Customer-Centricity: How Product and CS Can Work Together to Help Cus...ProductPlan
The document discusses how product and customer success teams can work together to help customers and the product succeed. It recommends strategies for alignment like bi-weekly meetings and shared KPIs. It also emphasizes leveraging customer insights from discovery calls, feedback tools, and understanding customer pain points to influence the product roadmap. Finally, it discusses creating a customer-centric product through charter customers, customer-centric solutions, transparency, and aligned KPIs focusing on time-to-value, retention, NPS, and churn.
How to segment customers quickly and effectively to improve products. Presentation given by Dutta Satadip of Market Tools and Brent Harrison of SmokeJumper Strategy at Silicon Valley PCamp10, Mar-12 2010 at Yahoo!.
Across, Out, and Up: Re-thinking Communication Strategies for Product ManagersProductPlan
Positioned at the intersection of business objectives, customer problems, and the strategy serving both, product managers hold the keys to the castle in terms of both the volume and value of information they possess. Which is why one of their key duties is transmitting the right information to the right people in the right way and at the right time.
Join our expert panel as we discuss how product managers can think (and operate) like strategic broadcasters. We’ll share actionable ways to fine tune the critical communication strategies and messages that get everyone informed and operating on the same wavelength… without letting communications become a full time job.
SaaS - How to structure and measure a POC or Pilotactionable.me
Pilots and POCs are still amazing sales tools. If done right, these will allow you to prove yourself and deliver value to the right people in a short period of time.
Powered by actionable.me
The Product Visioning Workshop: A Proven Method for Product Planning and Prio...Perfetti Media
Is your team looking for new product concepts to capture a new market? Do you need to establish a long-term product strategy? Are you working to set a direction to drive roadmap decisions?
In this presentation, we will share a proven approach for creating a long-term product vision that your team can understand and rally behind. We will share all of the techniques you'll need to successfully run a Product Visioning Workshop with your product team and business stakeholders.
You will learn how to create a long-term vision for your product, establish consensus and buy-in across your organization, and prioritize features for the product roadmap. Your product managers will come away equipped to create roadmaps that align with your long-term product strategy.
Level Up Your Tech Skills to Build Better Products by Upwork PMProduct School
Main Takeaways:
- While it's definitely not necessary for a PM to have a CS degree or be a skilled programmer, it's important that PMs are good at systems thinking and have an understanding of how technology powers their product so that they can have high quality discussions with their technical partners - a good way to assess or test this is if you can diagram the high-level architecture of your product.
- As AI is leveraged more broadly and deeply in products, PMs have to reinforce their existing technical understanding and also incorporate a new element into their thinking - data.
- Ask your technical partners to help you learn, both in general and about your product's tech - you'll learn more quickly and also deepen your relationship with them.
Betas: A Winning Product Launch Strategy by Mixpanel PMProduct School
This document describes a presentation by Prachi Wadekar on using betas as a product launch strategy. The presentation covers:
- When to launch alphas to test internally and betas to test externally with select customers. Betas are meant for getting feedback to avoid major changes before general launch.
- How to select beta customers, such as early adopters, and incentivize their participation with perks like free access to the full product after launch.
- The importance of supporting beta customers, tracking feedback across multiple channels, and moving fast to address issues in order to learn from the beta process.
- Metrics to measure during the beta to understand outcomes, benchmarks for deciding when the product is ready for general availability launch, and
This document discusses the need for a structured product management process. It covers establishing a product vision and strategy, then executing on that strategy. Specifically:
1) It argues that a product management process is needed to ensure the organization is aligned on how products are built, what is prioritized, and how progress is measured.
2) It outlines developing a product vision 2-5 years out, then a strategy on how to achieve that vision through focused initiatives with goals. Discovery helps inform the vision and strategy.
3) Execution involves roadmapping, prioritizing the backlog, and continuously learning from users to stay focused on solving the right problems.
Maximizing the Impact of Analytic Insight Delivery Mikan Associates
1) The document describes the process taken by Catamaran to improve their quarterly client reporting package. They started with a manual process across two merged companies and sought to create a standardized, automated solution.
2) After launching the new reporting package, they gathered feedback through surveys that identified areas for improvement. They then decided to rebuild the reports internally using existing tools like SAS, Excel and PowerPoint to gain more control and flexibility.
3) The rebuilt process streamlined the report request process using SharePoint, delivered reports directly through SharePoint, and implemented short training videos. These changes improved the user experience and increased report requests.
This is the result of a research study conducted in Pivotal Chicago office to discover the metrics of product success, prioritization on product decisions and the overall key learnings and feedback from the user interviews conducted.
How to Balance Innovation and Optimization in your CRO programVWO
These days digital marketers must use innovation to keep their brands relevant and engaging. But isn’t straying from the status quo risky? With 7 years of web experimentation experience, CRO Consultant Sam Baker will show you how to balance innovation and optimization to synchronize the two approaches, rather than causing the type of friction that negatively impacts conversion.
Managing stakeholder relationships: The key to successful product featuresAndy Mura
WATCH THE REPLAY OF THE WEBINAR HERE: https://www.userlane.com/webinars/managing-stakeholder-relationships-the-key-to-successful-product-features
As a product owner, not only are you required to know the ins and outs of your own product but you are also expected to strategically manage internal and external factors that can influence your product vision.
This is why flawless cross departmental collaboration among stakeholders is paramount to develop successful product features and to productively manage your tasks as a product manager.
Expert Product Manager Megan Bubley shows how you can:
Properly manage stakeholders and deliver winning features
Utilize organizational relationship management to support your product roadmap
Prioritize feature requests based on business objectives
Fine-tune critical communications across various departments
Align on metrics and develop realistic timelines
Kraft Heinz Company collaborated with Deloitte Consulting and SAP to design a new sales tool called Reveal. They used an agile approach including personas and iterative design. Reveal integrated sales planning, execution, and analytics capabilities. It standardized processes, provided customized dashboards, and improved data sharing. Training involved workshops and courses. Users reported Reveal was faster and more intuitive. Metrics showed high adoption rates and minimal follow up training needed. Lessons included prioritizing usability and change management.
By Mike Peach from Pendo at ProductCamp Twin Cities 2016
One of the most common questions we hear at Pendo is "What should we measure?" Everybody understands the imperative to measure product usage, but what's less clear is what, specifically, should be measured, and what do those measurements mean. This session will walk through some of the key metrics that we use internally to measure the health of our customers and our product, and how we put those measurements into action.
EssayStatement of purpose in 500 words, state your purpose .docxdebishakespeare
Essay
Statement of purpose: in 500 words, state your purpose in undertaking graduate study at The George Washington University; describe your academic objectives, research interests, and career plans; and discuss your related qualifications, including collegiate, professional, and community activities, and any other substantial accomplishments not already mentioned
1
Unit 10 – Emerging Practices 2
PMGT 574
2
Recap Last Unit
n Lean Startup
n MVP
n Lean Change Management
n Kotter's Change Process
3
Opening Discussion
Discussion on previous unit assignments
4
Emerging Practices 2
5
Emerging Practices
Lean
Startup
LeanUX Lean
Change
Lean
Canvas
6
LeanUX
7
8
Lean UX
https://www.youtube.com/watch?v=F4Mry7L-vwM&t=92s
6 mins
9
1. Collaboration over Silos
2. Problem-focused over Feature-driven
3. Outcomes over Outputs
Lean UX: 3 Key Mind Shifts
10
n Small, cross-functional teams
n Product, UX, Dev, QA
n Other supporting groups where appropriate
n Engaged from project inception through completion
n No Egos, ninjas, or rock stars
n All team members are equally important
n All ideas equally worthy of consideration
n Shared product knowledge and customer understanding
Collaboration Over Silos
11
n Many teams immediately jump from a customer concern, or request, to
prescribing a solution. Lean UX asks us to step back and focus on the
problem:
n What are the users’ challenges?
n What problem(s) should we solve for the user? For the business?
n Being problem-focused:
n Shows trust in the team
n Builds shared understanding and investment
n Reduces waste
n Focuses on the customer
n Delivers innovative solutions not incremental change
Problem-focused Over Feature-driven
12
n Features = Outputs
n User Needs + Business Goals = Outcomes
n Deliver measurable results
n Analytics: we can’t validate success if we aren’t measuring
Outcomes over Outputs
13
1. Reduces waste
2. Builds shared understanding
3. Small experiments deliver rapid customer insight
Lean UX: 3 Key Benefits
14
Traditional UX
Lean UX
15
#!
16
Lean UX Process
17
1. Product identifies a project to be worked from Roadmap
2. Product and UX write problem statement
3. Gather team and Conduct Assumptions Workshop:
• Declare all assumptions embedded in problem statement
• Prioritize assumptions
• Write Hypothesis Statement
• Identify features, functionality, tactics that may satisfy the targeted outcomes
Lean UX Process: Assumptions, Hypotheses, & Outcomes
18
Learner Assignments was designed to provide Learners with access to their
required assignments. Through the Assignments screen, Learners can find
assignments based on assignment status, module or name. We have
observed that the interface does not display assignment information in a
manner that drives Learners to take action and complete assigned work. The
Assignments screen does not meet accessibility requirements nor is it mobile-
friendly. These fact.
3 Challenges of Building Complex Dashboards with Open Source ComponentsRyan MacCarrigan
The first instinct for many software companies is to build exactly what they want with the help of chart components and open source code libraries. This works for some organizations that think their users don’t have complex requirements.
But with dashboards and reports, the trigger point often hinges around understanding and mapping user flows. A one-size-fits-all experience just doesn’t cut it when you have a growing customer base and serve multiple user personas who are trying to achieve different outcomes.
Join Ryan MacCarrigan, founding principal of LeanStudio, to learn how to approach the build vs. buy debate when launching your analytics project. What are some key considerations to think about that can save you time and money down the road?
You'll learn:
1 - How to reduce customer churn with user persona-segmented dashboards
2 - The challenges of building with open-source component libraries
3 - Lessons learned from real product teams
Measuring and Improving CX as a PM by fmr Twilio Staff PMProduct School
As a Product Manager, you benefit from mixing anecdotes and data to have an understanding of customer needs.
- You can track the success metrics of your product launch better by defining output metrics vs intermediary signals of progress.
- Sometimes you need to drive stakeholder alignment and internal process changes to improve customer experience
- You can build your own checklist for product launch and for communicating with customers to ensure you have your metrics ready, your communication is well received, and you are driving the desired customer behavior.
Panaseer Sr. PM on How to Use Data as a Product ManagerProduct School
Main takeaways:
- Importance of informing your decisions with data
- Know the difference between qualitative and quantitative data, when to use it and how to adjust it
- The importance of knowing how to perform proper usability testing and why to expose this to your entire team so they see first - hand how users interact with your product
How to Use Data to Drive Product Decisions by PayPal PMProduct School
The document summarizes a presentation by a PayPal product manager on using data to drive product decisions. The presentation covers how PayPal's product managers use various data sources and analysis techniques like funnel analysis, cohort analysis, segmentation analysis, and A/B testing to minimize fraud losses while ensuring a good user experience. It provides examples of the types of insights and questions that can be answered through different data analysis approaches to help identify issues, prioritize opportunities, and measure the success and impact of product changes.
Sharing the main lessons from some of my learning experiences in 2015.
Covering insights related to Product Management, User Experience, Cities and some other areas.
Will write in detail on Medium.com about aspects of the top clipped slides of this slideshare.
Advanced HubSpot Automation Strategies for B2B Tech CompaniesKiwi Creative
To thrive in today's ever-evolving marketplace, B2B tech companies need to use automation to optimize their sales and marketing processes.
In this presentation, you'll learn how HubSpot's automation tools can create a cohesive and efficient automation strategy that aligns with your overall marketing and sales objectives.
You'll come away with valuable insights and actionable tips to improve your automation processes and drive revenue growth, including:
-- How to use lead scoring, lead nurturing and personalized content to streamline workflows, generate more leads and achieve business goals.
-- How to use integrations to create a seamless customer experience, improve data accuracy and increase productivity.
-- How to identify the key touchpoints along the customer journey and create workflows that deliver the right message to the right person at the right time.
- - -
This is the slide deck from the June 2023 HubSpot User Group (HUG) for B2B Technology USA.
View the webinar recording at https://youtu.be/3PUYNE39dj4
Sign up for future HUG events at https://events.hubspot.com/b2b-technology-usa/
The document outlines the Odoo Implementation Methodology (OIM) which provides a standardized approach for implementing Odoo projects. It describes key aspects of the methodology including conducting a GAP analysis to validate requirements, aligning stakeholders at a kickoff meeting, implementing in iterative cycles with configuration, data import, development and validation, training end users, and going live in production. It also provides examples of how the methodology would be applied to projects of different sizes, such as a small law firm and a large consulting company. The goal of the OIM is to help projects be delivered on time and on budget by standardizing roles, responsibilities, and processes.
Are you about to launch a new CRO program?
The first 30 days are pivotal for your long-term success. There’s a lot of pressure to demonstrate value quickly, which isn’t easy. The process is far more complicated than it seems and can only be tackled with a well-thought-out plan.
Our expert for this session, Joe Johnston, is the Head of Conversion at Launch, and he understands the common challenges that often arise when you kickstart a CRO program. Fortunately, he also knows how to mitigate them. In this webinar, he will share methods for gaining trust from key stakeholders and laying the foundations for collecting robust (valid) data, which is crucial in the first phase.
Similar to Easy-Bake Release Training: A Marcomm/Tech Writing Success Story | Sam Barney and Anthony Vinciguerra (20)
When Content Meets Medical: Do You Need a Crash Course for That Crash Cart? |...LavaConConference
Writing content for medical devices is exciting and fulfilling. However, it offers unique challenges that you don’t encounter when documenting software product.
Learn the basic differences between “medical” and “commercial” in this session. Find out if you can make the transition to content that may save lives!
In this session, attendee’s will learn:
How to approach content that has life-and-death outcomes.
How to perform user analysis for a product that no one chooses.
How to coordinate between regulatory an risk assessment.
How to find the balance between regulatory requirements and content that actually helps the users.
How to meet the demands of extreme environments (ICUs, etc.).
How to decide if this is for you!
As much as 75% of the adult population has some fear of public speaking and even more simply have poor presentation skills. What does this mean?
You can’t promote or get credit for your ideas.
You miss out on the visibility and exposure of presenting at conferences.
You (statistically) will earn less and be promoted less than colleagues with better public speaking skills.
But don’t panic! You *can* learn in this fun, fast-paced workshop.
In this session, attendee’s will learn:
The 3 Ps (Planning, Preparing, Performing).
How to figure out the parameters of a presentation (audience, etc.).
How to focus your topic and limit your ideas.
How to build logical structure.
How to use hooks, anecdotes, and segues.
How to work with the audience.
Tips and tricks of rehearsing.
Thousands of Words, One Brand Voice: Style Guides, Content Workflows, and AI ...LavaConConference
Qordoba has been analyzing how content strategists work with style guides and implement better content check processes. In this session, May Habib will present results and trends from the Style Guides 2019 Benchmark Report and the 2019 State of Content Strategy Report.
In this session, attendee’s will learn:
– Top priorities and biggest challenges for content strategists
– How content strategists are crafting writing guidelines their teams actually use
– How technology can help teams execute their content strategy
This document discusses content strategy and information architecture as key components of customer success. It provides an overview of each topic and how they work together to support effective content delivery from subject matter experts to end users. Content strategy defines business needs and user requirements to guide content systems and experiences. Information architecture establishes structured content, metadata, and taxonomy to enable delivery. The document outlines a process for content strategists and information architects to collaborate on assessing current state, envisioning future state, analyzing requirements, designing solutions, and implementing improvements.
The Heroes and Villains of Content Strategy | Alan PorterLavaConConference
Driven to educate, inform, and entertain through content, Industry leading Content Strategist. Author of “The Content Pool,” and regular conference speaker, workshop leader, and writer on Content Marketing, Content Strategy, Customer Experience, Brand Management, and Content and Localization Strategy. Named one of the Top 25 Content Strategy Influencers and a Digital Strategy thought leader in 2016 and 2017.
To Make Your Chatbot Smart, You Need to Feed It Right: How to Write for Chatb...LavaConConference
Chatbots are becoming an increasingly popular delivery channel for many types of content, including customer support, marketing, and pre-sales. To make chatbots scalable, helpful, and smoothly integrated into the content ecosystem of your organization, you need to feed the chatbots with the right content prepared in the right way.
In this workshop, you’ll learn how to write content for chatbots in a way that lets the chatbots find the relevant content and precisely match it to the user’s request.
In this session, attendee’s will learn:
How chatbots work: approaches to recognizing user’s intent, handling incomplete requests, and finding matching content
How the content needs to be organized, structured, and written to be discoverable by the chatbot
How to not create an isolated, chatbot-specific content that would be available just for the chatbot
What makes content undiscoverable by the chatbot and makes the chatbot to give wrong or irrelevant answers
How to handle situations when the chatbot is unsure which content should be provided to the user
How to handle content variations (for example, product- or audience- specific)
All I Ever Needed to Know about Tech Comm Management I Learned from Becoming ...LavaConConference
In 2009, when my child was two, I suddenly became a Tech Comm manager again. In the past ten years, I’ve thought many times that managing a Tech Comm team was just like being a parent – I’m using the same negotiation, leadership, and sometimes counselling skills for these two areas of my life. I want to share these similarities with you.
In this session, attendee’s will learn:
A different way to consider manager-team interactions and dynamics.
How to apply skills learned from parenting when managing and leading a team.
The kinds of skills you need to succeed (or at least, not go bonkers) in both management and parenting.
You will *not* learn about how to become a parent.
This Time with Feeling: Bringing the Arts and Humanities to Tech | Jonathan F...LavaConConference
This document discusses bringing more human-centered design to technology. It notes that people form emotional connections and anthropomorphize technological objects. The author cares about designing personality and human-like experiences into technology. However, there is a need to do this responsibly and avoid potential harms. The document provides principles for designing technology with warmth, clarity, and an emphasis on helping users. It advocates including more diverse talent to help shape the future of human-computer interaction.
Intelligent Microcontent: At the Point of Content Convergence | Rob HannaLavaConConference
Content distilled down to appropriate chunks of information in the form of intelligent microcontent take on a new life when they are made available to the enterprise for consumption and reintegration across different business functions. The silos all but disappear when content is rendered to microcontent that is classed, focused, structured, and contextualized. This microcontent then can flow freely across product, marketing, training, and support documentation. Attend to learn more about this transformational opportunity.
Rage Against the Machine: Overcoming the Four Main Barriers to Content Strate...LavaConConference
Noz Urbina has consulted and trained thousands of people on their content strategies, models, and processes. Across 19 years, 4 themes come up time and time again that hold back organisations and teams in their quest for content experience excellence. To jumpstart your mastery of these challenges, this session will give you an overview of how they manifest and how to overcome them.
You will learn:
To identify the main barriers to content excellence in your organization
Who else you can follow and learn from to prevent them from hampering your strategic ambitions in the future
About some examples from other organisations that have had success in the past
During this keynote, Megan Gilhooly will introduce the four pillars of effective personalization and how they transform how we think about content strategy to drive amazing digital experiences.
The number one complaint of users across industries seems to be their inability to locate the content they need. As information continues to grow on a daily basis across the internet, companies are looking for solutions to help users make sense of the plethora of content. The CIDM 2019 benchmarking study asked industry leaders in technical communications what their departments are doing to address these issues. Find out what they said.
In this session, attendee’s will learn:
Why technical communications departments are being called up more and more to lead the taxonomy charge
The taxonomy development trends being followed by industry leaders in technical communication
Top tips and tricks for making content more findable
How to prepare for taking over this important role.
The importance of taxonomies to emerging technologies
Measuring the Value of Structured Authoring and Getting the Budget You Need |...LavaConConference
Technical communication teams provide critical value to organizations, but are often underfunded. In an age where companies are pushing products and changes to the market at breakneck speed, technical communication teams are more heavily taxed and under pressure to do more with less and faster. Implementing a structured authoring or content management solution requires the appropriate funding, but can also enable teams to achieve the efficiency they require to perform optimally.
This presentation will provide the audience with the tools they need to perform a cost-benefit analysis and calculate the ROI of such a proposal. All attendees will receive an ROI calculator they can use to build their case and get the budget approval they need. Furthermore, we’ll discuss all the factors that you can take into account when making your case for new tools.
This presentation is intended for anyone who is interested in demonstrating value and building a case for changes within their department. This presentation is based on the implementation of structured authoring or content management tools, but the benefits provided are easily transferable to other change and budget scenarios.
Find out how many organizations are taking steps to deliver better information today and prepare their organization to more easily evolve with technology advances and consumer demands for tomorrow.
In this session attendees will learn:
What does the evolution of online delivery include?
How structured content impacts your future delivery options
Why you don’t have to wait to begin improving online delivery experiences for your users
Adapt or Die: The Challenge of Digital Transformation | Sarah O'KeffeLavaConConference
We talk about digital transformation, but what does that really mean? It’s not just moving from paper forms to web forms. We have the opportunity to connect information, data, and products into a seamless experience for our customers. That is the real potential of the information age, and we are so very unprepared to make this transition.
"Herding the Cats": Benefits of Unifying Content for Customers | Richard Hend...LavaConConference
It can be challenging to get different departments in a company to speak with each other, let alone work together. But if you allow the silos to get in the way, the end result is the same work being redone multiple times, in multiple formats, and with variable content and messaging. If your teams don’t work together, your internal teams suffer AND your customers suffer. It’s time to change the old paradigm and get on the same page…literally!
What if you could align and leverage content coming from multiple sources? What if you could synthesize disparate elements into solution guides, videos, labs, training material, and proof-of-concept demonstrations for your customers? By doing this, the overall customer experience becomes streamlined, cohesive, memorable, and useful…leading to initial purchases, repeat customers, and referrals.
Join Richard Hendricks and Fawn Damitio (Juniper Networks) as they show you how to establish partnerships across departments and build aligned content that reinforces the same message, rather than tolerate fragmented content that frustrates your customers. Key examples include:
Developing example-based and solutions-based documentation with the help of Engineering, Solutions Test, and Sales Engineering
Reusing lab content for internal and external audiences
Establishing a bidirectional relationship with Training to improve both training and documentation deliverables
Building content partnerships to align information across several departments
Recognizing the power of video for GUI-based products
and more!
Building a Unified Product Content Strategy | Quentin DietrichLavaConConference
In this session, you’ll learn about the challenges and victories as we worked to build a unified product content practice at an enterprise software company. We took a help documentation team, and from there grew the content practice to influence, drive, and unify content throughout the entire product ecosystem. Many times, it can be hard to know where to start. We’ll share the steps we took and the lessons learned as we reimagined our content practice.
In this session, attendee’s will learn:
Creating a product content style guide
Connecting content through the product ecosystem
Refining your product creation process
Influencing and content decisions across the organization
Working in an agile environment with few resources
From "Content Person" to Content Designer: Helping Teams Make Data Driven Dec...LavaConConference
“Don’t worry, the content person can handle that.”
How many times have you been asked to fill in lorem ipsum with actual content? Have you ever tried to fix an information architecture or code base problem with words?
It’s time to stop being the “content person” and start being a content experience designer. From initial design research to tracking down crucial user data, content experience designers can help product teams make more strategic decisions about what users want and need. We can discover existing mental models through design research. We can track down data like nerdy bloodhounds. We can pinpoint problematic nomenclature and identify potential solves. And we are more than capable of drawing boxes and arrows.
Learn how to break out of the “content person” silo with tactical tips and tricks for helping your teams make data-driven design decisions.
Actualizing a Role-based and Personalized Documentation Portal | Margaret Col...LavaConConference
Is your technical documentation site from the dark ages? Do you have pages of links to volumes of reference content? Do your users give up trying to find anything of value and throw theirs hands up in despair? This described the user experience of the old Progress Software documentation portal.
Over the past year, Kristine Murphy and Margaret Collins have undertaken a journey to transform 30 years of reference content into a modern content platform. Using a DITA-based CMS and the Zoomin platform, they launched the Progress Information Hub, a highly-searchable site that offers content designed and delivered in a modern format. The persona-based structure offers Progress users access to content that teaches them how to do their job. The component-based content categories allow users to easily find and apply content to solve their business problems. Join Kristine and Margaret to learn about their trials and tribulations as they modernize their content.
Let’s put some strategy in our content strategies! | Kathy WagnerLavaConConference
Content strategy is too often tactical or applied best practice. A strategy should provide a solution to a problem by identifying obstacles and opportunities, outlining a guiding vision, and planning how an organisation will achieve that vision. A content strategy, simply does the same thing but uses content and content practices to achieve the goal.
In this session, Kathy breaks out the essential parts of good strategy and provides hands-on, practical advice for making sure your content strategy is strategic. Attendee’s will learn:
The three essential parts of good strategy
How to use a Strategic Content Strategy Canvas to stay focused
How to put good content strategy into practice in your organisation
8 Best Automated Android App Testing Tool and Framework in 2024.pdfkalichargn70th171
Regarding mobile operating systems, two major players dominate our thoughts: Android and iPhone. With Android leading the market, software development companies are focused on delivering apps compatible with this OS. Ensuring an app's functionality across various Android devices, OS versions, and hardware specifications is critical, making Android app testing essential.
Boost Your Savings with These Money Management AppsJhone kinadey
A money management app can transform your financial life by tracking expenses, creating budgets, and setting financial goals. These apps offer features like real-time expense tracking, bill reminders, and personalized insights to help you save and manage money effectively. With a user-friendly interface, they simplify financial planning, making it easier to stay on top of your finances and achieve long-term financial stability.
Odoo releases a new update every year. The latest version, Odoo 17, came out in October 2023. It brought many improvements to the user interface and user experience, along with new features in modules like accounting, marketing, manufacturing, websites, and more.
The Odoo 17 update has been a hot topic among startups, mid-sized businesses, large enterprises, and Odoo developers aiming to grow their businesses. Since it is now already the first quarter of 2024, you must have a clear idea of what Odoo 17 entails and what it can offer your business if you are still not aware of it.
This blog covers the features and functionalities. Explore the entire blog and get in touch with expert Odoo ERP consultants to leverage Odoo 17 and its features for your business too.
An Overview of Odoo ERP
Odoo ERP was first released as OpenERP software in February 2005. It is a suite of business applications used for ERP, CRM, eCommerce, websites, and project management. Ten years ago, the Odoo Enterprise edition was launched to help fund the Odoo Community version.
When you compare Odoo Community and Enterprise, the Enterprise edition offers exclusive features like mobile app access, Odoo Studio customisation, Odoo hosting, and unlimited functional support.
Today, Odoo is a well-known name used by companies of all sizes across various industries, including manufacturing, retail, accounting, marketing, healthcare, IT consulting, and R&D.
The latest version, Odoo 17, has been available since October 2023. Key highlights of this update include:
Enhanced user experience with improvements to the command bar, faster backend page loading, and multiple dashboard views.
Instant report generation, credit limit alerts for sales and invoices, separate OCR settings for invoice creation, and an auto-complete feature for forms in the accounting module.
Improved image handling and global attribute changes for mailing lists in email marketing.
A default auto-signature option and a refuse-to-sign option in HR modules.
Options to divide and merge manufacturing orders, track the status of manufacturing orders, and more in the MRP module.
Dark mode in Odoo 17.
Now that the Odoo 17 announcement is official, let’s look at what’s new in Odoo 17!
What is Odoo ERP 17?
Odoo 17 is the latest version of one of the world’s leading open-source enterprise ERPs. This version has come up with significant improvements explained here in this blog. Also, this new version aims to introduce features that enhance time-saving, efficiency, and productivity for users across various organisations.
Odoo 17, released at the Odoo Experience 2023, brought notable improvements to the user interface and added new functionalities with enhancements in performance, accessibility, data analysis, and management, further expanding its reach in the market.
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...Paul Brebner
Closing talk for the Performance Engineering track at Community Over Code EU (Bratislava, Slovakia, June 5 2024) https://eu.communityovercode.org/sessions/2024/why-apache-kafka-clusters-are-like-galaxies-and-other-cosmic-kafka-quandaries-explored/ Instaclustr (now part of NetApp) manages 100s of Apache Kafka clusters of many different sizes, for a variety of use cases and customers. For the last 7 years I’ve been focused outwardly on exploring Kafka application development challenges, but recently I decided to look inward and see what I could discover about the performance, scalability and resource characteristics of the Kafka clusters themselves. Using a suite of Performance Engineering techniques, I will reveal some surprising discoveries about cosmic Kafka mysteries in our data centres, related to: cluster sizes and distribution (using Zipf’s Law), horizontal vs. vertical scalability, and predicting Kafka performance using metrics, modelling and regression techniques. These insights are relevant to Kafka developers and operators.
Microservice Teams - How the cloud changes the way we workSven Peters
A lot of technical challenges and complexity come with building a cloud-native and distributed architecture. The way we develop backend software has fundamentally changed in the last ten years. Managing a microservices architecture demands a lot of us to ensure observability and operational resiliency. But did you also change the way you run your development teams?
Sven will talk about Atlassian’s journey from a monolith to a multi-tenanted architecture and how it affected the way the engineering teams work. You will learn how we shifted to service ownership, moved to more autonomous teams (and its challenges), and established platform and enablement teams.
Flutter is a popular open source, cross-platform framework developed by Google. In this webinar we'll explore Flutter and its architecture, delve into the Flutter Embedder and Flutter’s Dart language, discover how to leverage Flutter for embedded device development, learn about Automotive Grade Linux (AGL) and its consortium and understand the rationale behind AGL's choice of Flutter for next-gen IVI systems. Don’t miss this opportunity to discover whether Flutter is right for your project.
Enhanced Screen Flows UI/UX using SLDS with Tom KittPeter Caitens
Join us for an engaging session led by Flow Champion, Tom Kitt. This session will dive into a technique of enhancing the user interfaces and user experiences within Screen Flows using the Salesforce Lightning Design System (SLDS). This technique uses Native functionality, with No Apex Code, No Custom Components and No Managed Packages required.
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsPeter Muessig
The UI5 tooling is the development and build tooling of UI5. It is built in a modular and extensible way so that it can be easily extended by your needs. This session will showcase various tooling extensions which can boost your development experience by far so that you can really work offline, transpile your code in your project to use even newer versions of EcmaScript (than 2022 which is supported right now by the UI5 tooling), consume any npm package of your choice in your project, using different kind of proxies, and even stitching UI5 projects during development together to mimic your target environment.
WWDC 2024 Keynote Review: For CocoaCoders AustinPatrick Weigel
Overview of WWDC 2024 Keynote Address.
Covers: Apple Intelligence, iOS18, macOS Sequoia, iPadOS, watchOS, visionOS, and Apple TV+.
Understandable dialogue on Apple TV+
On-device app controlling AI.
Access to ChatGPT with a guest appearance by Chief Data Thief Sam Altman!
App Locking! iPhone Mirroring! And a Calculator!!
Preparing Non - Technical Founders for Engaging a Tech AgencyISH Technologies
Preparing non-technical founders before engaging a tech agency is crucial for the success of their projects. It starts with clearly defining their vision and goals, conducting thorough market research, and gaining a basic understanding of relevant technologies. Setting realistic expectations and preparing a detailed project brief are essential steps. Founders should select a tech agency with a proven track record and establish clear communication channels. Additionally, addressing legal and contractual considerations and planning for post-launch support are vital to ensure a smooth and successful collaboration. This preparation empowers non-technical founders to effectively communicate their needs and work seamlessly with their chosen tech agency.Visit our site to get more details about this. Contact us today www.ishtechnologies.com.au
UI5con 2024 - Keynote: Latest News about UI5 and it’s EcosystemPeter Muessig
Learn about the latest innovations in and around OpenUI5/SAPUI5: UI5 Tooling, UI5 linter, UI5 Web Components, Web Components Integration, UI5 2.x, UI5 GenAI.
Recording:
https://www.youtube.com/live/MSdGLG2zLy8?si=INxBHTqkwHhxV5Ta&t=0
Everything You Need to Know About X-Sign: The eSign Functionality of XfilesPr...XfilesPro
Wondering how X-Sign gained popularity in a quick time span? This eSign functionality of XfilesPro DocuPrime has many advancements to offer for Salesforce users. Explore them now!
Measures in SQL (SIGMOD 2024, Santiago, Chile)Julian Hyde
SQL has attained widespread adoption, but Business Intelligence tools still use their own higher level languages based upon a multidimensional paradigm. Composable calculations are what is missing from SQL, and we propose a new kind of column, called a measure, that attaches a calculation to a table. Like regular tables, tables with measures are composable and closed when used in queries.
SQL-with-measures has the power, conciseness and reusability of multidimensional languages but retains SQL semantics. Measure invocations can be expanded in place to simple, clear SQL.
To define the evaluation semantics for measures, we introduce context-sensitive expressions (a way to evaluate multidimensional expressions that is consistent with existing SQL semantics), a concept called evaluation context, and several operations for setting and modifying the evaluation context.
A talk at SIGMOD, June 9–15, 2024, Santiago, Chile
Authors: Julian Hyde (Google) and John Fremlin (Google)
https://doi.org/10.1145/3626246.3653374
Benefits of Artificial Intelligence in Healthcare!Prestware
Benefits of AI in Healthcare
Faster Diagnoses
AI speeds up the diagnostic process, helping doctors identify conditions quickly and accurately.
Personalized Treatments
AI creates customized treatment plans based on individual patient data, improving outcomes.
Predictive Healthcare
AI anticipates health issues before they arise, allowing for preventative measures.
Improved Accuracy
AI reduces human error in diagnostics and treatment, leading to better patient care.
Enhanced Imaging
AI improves the clarity and precision of medical imaging, aiding in early detection of diseases.
Efficient Drug Development
AI accelerates the drug discovery process, bringing new treatments to market faster.
Streamlined Operations
AI automates administrative tasks, reducing the burden on healthcare professionals and improving efficiency.
24/7 Patient Support
AI-powered virtual assistants and chatbots provide round-the-clock support and information to patients.
Cost Reduction
AI optimizes resource use and reduces operational costs, making healthcare more affordable.
Continuous Monitoring
AI continuously monitors patient health, enabling timely interventions and better management of chronic conditions.
Experience the Future of Healthcare with AI!
#AIinHealthcare #MedicalInnovation #HealthTech #BetterCare
The Rising Future of CPaaS in the Middle East 2024Yara Milbes
Explore "The Rising Future of CPaaS in the Middle East in 2024" with this comprehensive PPT presentation. Discover how Communication Platforms as a Service (CPaaS) is transforming communication across various sectors in the Middle East.
23. Release Training Package Results
"The training package was helpful in me
understanding what the new release had, and
then pass that information on so that the
entire team was able to understand the
changes. So much better than trial and error. I
felt like we were being set up for success :).”
Summer Fall
● I will use the Release Training package in the future 90%
93%
● How helpful was the Release Training package 75%
88%
● Did the Release Training package save you time in creating 83%
88%
training materials to prepare your organization for the release?
● The materials reduced my preparation time by
0-60 mins
44% 35%
1-3 hours
44% 46%
3-6 hours
4% 11%
TONY: Prior to that, was an editor in the publishing world.
SAM: Prior to tech writing, worked as both a reporter and news editor in Boston.
SAM: athenahealth is a cloud-based SaaS company that offers billing, medical record, and network services for doctors’ offices and hospital clients. Billers, doctors, and medical staff who want to spend time with their patients, not their laptop.
TONY: We’d like to save questions until the end in the interest of time. We’ll save plenty of time for questions at the end.
SAM:
Today, we’re going to talk about how we solve the problem of training very busy healthcare professionals and their users on new features, which we release 3x/yr. This is our case study on the importance of understanding your users and working cross-functionally to meet their training needs. This is the story of how we ended up creating a release training package and all that we learned in that journey, including how to survey clients, how to target specific users, accommodate various learning styles, work cross-functionally, and deliver a customer-centric experience. As technical writers, we couldn’t do it alone. We collaborated with our peers in Marketing and Education to create a better client experience.
Narrative
Problems: Disruptive releases, low feature adoption, high support call volume, no one source of truth.
Hypothesis: We should include more feature benefits and videos in release doc.
Video conference A/B testing of different ways to do that.
Implemented T1 RNs.
Surveyed clients about T1 RNs. Results were good.
Phone surveys with clients revealed that we just scratched the surface.
Discovered release trainers.
Created release training package.
Surveyed clients again.
TONY:
The spike in customer calls was usually because users couldn’t find the answer to their question even though the answer was in the training materials, but it was hard to find with all the pieces in different places.
At the end of 2017, we noticed a pattern with releases:
Releases are disruptive: All products are cloud-based. Single-instance, multi-tenant SaaS. Releases include up to 100 workflow changes and new features to learn while clients must simultaneously run their medical practices. No test environment to practice new workflows in advance.
Low adoption of functionality: Analysis showed post-release that clients were not using many new features or enhanced workflows.
Increase in customer service cases: After a spike in customer calls related to the release, we looked for ways to improve training. Tracked “training issue” calls.
Training is not one size fits all: Surveyed clients to reveal many clients use a “train-the-trainer” model with one person doing lots of work to train staff.
No one source of truth: Many artifacts (RNs, FAQs, Webinars, blogs, in-app alerts) available in multiple locations (in app, release center, website, CSMs). Confusing for clients to know where to start or what they need to know to prepare.
So we asked ourselves, what can we do to improve the customer experience?
SAM:
By including the “why” behind a new feature or change and incorporating an alternative approach to learning, we hoped to drive down customer calls and increase adoption.
By the way, we didn’t want to add more work to the team but leverage other training materials from our friends. As we said, we knew we couldn’t do this alone. Feature benefits appeared in marketing materials but were separate from release documentation. We partnered with marketing to incorporate this content into the technical documentation.
TONY:
Can I see a show of hands? How many of you have heard some version of this? “I want your document shorter, but more detailed.”
SAM:
When we say “release note” at athenahealth, they are not bulleted lists. Mini user guides. Cloud-based software with no sandbox environment.
Describe a Tier 1 release note, but don’t use that term. Use “Major Feature Release Note.”
Why change the format?
Leverage the release note channel to show the value to viewers and highlight metrics and user feedback from beta testing
Provide two levels of detail: an overview and in-depth instructions for users to access relevant information at their time of need
Provide a more cohesive and efficient training experience for users who prefer to read release notes
Simplify Release Center
How FAQs can simplify instructions and functionality descriptionsMoving some of the technical and situational detail to FAQs helps keep instructions and functionality descriptions clear and easy to grasp. Customers can still find all the nitty-gritty details. It’s also easier to find information that’s only relevant in specific circumstances, and the format lends itself to being easy to scan.
Client request: Make release notes shorter but with more detailsWe introduced a synopsis with the most important facts. We also added more information to the release note, but in a way that lets customers jump to what’s of interest to them. This combination provides customers with a short and long version of the release note.
Partnered with UX to recruit clients for feedback on mockups
Held video conference to test designs of the release note including feature benefits, video, and FAQs
SAM:
T1 RNs met some of these needs.
Addressed the “no one source of truth” issue by combining marketing content with technical content.
Addressed feature adoption issues by including benefits from Product Marketing and video from Product Education.
Why do this in RNs? Because we saw in stats that RNs were highest viewed artifact. Super users engaged more with RNs than with other training materials, but then we found that wasn’t enough when we surveyed trainers.
Does including everything in the release note result in more work for tech writers?
No! By delivering all content in one package, technical writers can focus on what we do best – writing instructions and describing how the functionality works. And we can reuse the work of others, allowing them to focus on what they do best. For example, we incorporate value statements crafted by marketing and FAQs, beta results, and testimonials collected by R&D. This not only improves the content delivered to customers but also reduces work and duplicated efforts across departments because everyone can focus on their area of expertise.
Before, technical writers, marketing, and R&D would each produce their own deliverables for customers, and there was a lot of overlap (and inconsistencies) among the documents.
Did this change work? Let’s talk to clients…
TONY:
Understand your user base. You need to know your audience to best address their specific needs. Otherwise, you’re just shooting in the dark.
Partnered with:
Product/Customer Marketing to understand clients.
Account Management for client feedback on docs.
Active users on community site to empathize.
UX researchers to create personas and survey.
TONY:
What we did:
Surveying all customers who downloaded the package.
Reading community feedback.
Listening to feedback from account managers.
SAM:
Targeted at all users.
Tier 1 RNs - surveyed clients on adding demo videos to the release note
Doctors in particular that preferred watching videos over reading.
TONY:
Targeted at IT Enterprise users (because they are responsible for tech at their orgs). We talked directly with them to ask whether our materials satisfied their needs in preparing for a release. Discovered a role of trainer that we hadn’t fully addressed. They were creating PPTs and copy/pasting from release notes to create highlights to train staff succinctly.
Define “Release Trainer.” Why are they necessary (users are busy). Give example of a “Jason Lovett”-like person.
How did we find them? We found (through the community site) that certain users read everything and then have to train the other users who are very busy.
Phone interviews are more interactive than surveys. You can ask follow-up questions and have a discussion. It’s less work for the clients than writing out their thoughts in a form. Learned a lot more in this format than surveys.
We thought we had a good solution with the long-form RNs, but discovered clients were still doing more. We hadn’t quite hit the mark. Based on this feedback, we created the Release Training package.
SAM:
Takes all of the content and puts it in easier to digest formats.
Accommodating various learning styles.
Solves “one size fits all” problem.
We were able to do this with little effort because of the improvements we made in phase 1 broke out the content into components. Our Summer intern who was new put the powerpoint together.
TONY:
A to-do list that has sections for pre-release, release day, and post release. What the trainers should do to prepare themselves and their staff.
SAM:
TONY:
Many release trainers send out reminder emails about the release with training attached or linked. We took that work off of their plate.
SAM:
TONY:
We (or more specifically, our summer intern) divied up all of the release notes by role, and created a separate PDF for each role (one for billers, one for doctors, etc.)
SAM:
Here’s a screenshot from the release center on our community site, which is a nice visual of all the teams that contributed.
TONY:
TWs of course wrote the documentation. PE/IDs created the videos.
SAM: Incremental improvements from long-form RN helped us create this package.
SAM:
*Result includes ranges 4 and 5 (“somewhat helpful” and “very helpful”)
TONY:
Look at the orange line. Satisfaction with training is improving.
The spike in customer calls was usually because users couldn’t find the answer to their question even though answer was in the training materials, but it was hard to find with all the pieces in different places.
Numbers at bottom are just our seasonal release numbers.
SAM:
TONY:
We discovered that we were missing an entire persona.
Small clients have different needs from enterprise.
SAM:
We learned quite a bit about the do’s and don’ts of surveying clients throughout this process. Don’t pigeonhole yourself into one way of collecting feedback. Try multiple methods. Phone revealed more than written surveys.
TONY:
Don’t go it alone. We could have never accomplished this without the help of UX, Marketing, and Product Education. Releases are disruptive. These processes helped all teams keep up-to-date.
Weekly cross-functional meetings.
Shared timeline with mutually agreed upon deadlines.
Shared project plan with links to all deliverables and statuses.
Stored all deliverables on a shared drive accessible by all teams.
Process documents to explain how the work flows from team to team--who does what when.
Calendar reminders that spelled out who would complete which task by that date.
Dedicated chat room (Slack channel) to allow for 24/7 real-time communication (it was fast and furious near the deadline) to ensure all teams had all of the latest info (as features were pulled or added to the release last minute)
SAM:
Talking points:
Releases are disruptive (features pulled and added to the release last minute), and having this cross-team group helped all of us keep up-to-date
Sharing rapidly changing info in real time.
You’re not alone. Supporting each other to be successful.
Finding common ground (client-focused approach) breaks down silos
Better client experience (survey results showed)
TONY:
This is the story of how we ended up creating a release training package and all that we learned in that journey, including how to survey clients, how to target specific users, accommodate various learning styles, work cross-functionally, and deliver a customer-centric experience. As technical writers, we couldn’t do it alone. We collaborated with our peers in Marketing and Education to create a better client experience.
Narrative
Problems: Disruptive releases, low feature adoption, high support call volume, no one source of truth.
Hypothesis: We should include more feature benefits and videos in release doc.
Video conference A/B testing of different ways to do that.
Implemented T1 RNs.
Surveyed clients about T1 RNs. Results were good.
Phone surveys with clients revealed that we just scratched the surface.
Discovered release trainers.
Created release training package.
Surveyed clients again.