This document summarizes a program that teaches operational excellence. The program aims to help participants think strategically to improve efficiency at an operational level. It covers lean concepts and techniques to streamline processes according to customer needs. Participants will gain an understanding of operational excellence principles and how to apply them to define improvement projects. The program involves lectures, case studies, exercises and a project to develop a service model for participants' companies.

1. Think smart, think strategically
Operational Excellence
Use operational excellence to differentiate yourself from Added value for you and your company
your competitors.
You will
But what does operational excellence really mean? How
does it add value to your organisation? And which practical • gain a coherent and integrated understanding of ‘lean’ and
approach based on today’s techniques should you follow to other concepts of operational excellence.
improve your company’s impact? • be able to correctly apply the lean and operational
excellence principles.
This programme teaches you to think smart and strategically • master the key terminology used in Operations, such
in order to become more efficient at an operational level. as lead and cycle times, push vs. pull systems, stock
management, productivity and 6 Sigma.
For whom? • streamline your processes according to customer
requirements.
• You work in the production or services industries as a • with operational performances, you will make a positive
general manager or executive. impact on the whole company.
• You are a service or quality manager. • make the most of opportunities to improve, define
• You are a business or process manager. improvement projects and fix priorities.
• As a project manager, you have to define and implement
changes.
• You work as a Consultant in an environment which
requires more operational excellence.
Inspirational learning moments
" At Computacenter, we wanted to invest more in Lean and
Operational Excellence. The learning moments during the
programme inspired me to develop a service model for our
company. The project assignment and the examination gave
me the opportunity to apply and refine this model.
A year later, we are still using it actively to my team’s great
satisfaction. “
Jurgen Strijkers – Head of Managed Services, Computacenter

2. Programme design Meet your faculty
You will be amazed by our keenness for practice. Departing from well-founded • Prof Ann Vereecke is the Programme
theory, we illustrate it with practice-based examples, case studies and exercises. Director for Operational Excellence
You will learn not merely from the lectures given by our faculty. Draw and former President of EurOMA, the
inspiration from your participating colleagues who, just like our faculty, come European Operations Management
from the production and services industries. Association.
• Prof Robert Boute is an expert
Interaction and exchanging experiences will teach you a great deal. Moreover, in Operations & Supply Chain
you will have the possibility to receive a Lean accreditation by passing an Management.
examination and drawing up an implementation plan for your own company. • Prof John Bicheno is the Director of
the Master Class in Lean Operations
Module 1: Fundamentals of Operational Excellence at Cardiff Business School. He is an
authority in lean Operations and author
• Strategic importance of operational excellence of the book ‘The Lean Toolbox’.
• Mapping out the value stream • Prof Marc Lambrecht is Professor of
• Lean techniques Operations Management at KU Leuven.
• Lean planning
• Implementation of lean: in-company visit Draw inspiration from the lectures given
by guest-practitioners. They provide a
Module 2: Success Factors for Operational Excellence wide array of examples in both services
and production.
• Managing the limiting factors
• Capacity management and variability analysis PRACTICAL INFO
• Quality processes
• Lean in the logistics chain Dates and venues
• Staff management in times of change 6 days
Ghent Campus: 21, 22, 23 November 2012
Leuven Campus: 12, 13, 14 December
2012
Language
English
Fee
€ 4,975 (excl. 21% VAT). If you intend to
take an examination in order to get the
‘Lean Competency’ accre­ itation, the
d
fee comes to a total of € 5,825 (excl. 21%
VAT).
Content partner
apply now!
Please see Practical Info on the following
Ann Vereecke shares her insights in operational page, or visit:
excellence in an interactive way with you!
www.vlerick.com/opex

3. Practical info
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business
School. www.vlerick.com/
supplychainprogrammes
If you successfully complete an Executive Master Class,
you can join the Vlerick Alumni Network, a worldwide
network of over 16,000 alumni in more than 100 Financial benefits for you?
countries.
• 10% discount for paying members of Vlerick Alumni
Cancellation • SME portfolio: subsidies for Flemish SMEs.
• Vlerick Social Profit Grants for organisations active in
Consult our cancellation conditions at: the social profit sector.
www.vlerick.com/conditions
You’ll find more info at: www.vlerick.com/benefits
We are here for you
Further improve your retail expertise
Rian De Bruycker
Programme Advisor • Consumer Goods Conference
T: + 32 9 210 98 84 This is the annual event for the Belgian Consumer
rian.debruycker@vlerick.com Goods sector. Find an answer to all your questions.
And meet the key decision makers in the Consumer
Goods sector. Everything is brought together for you
in a one-day Supply Chain and Marketing track.
www.vlerick.com/consumergoods
• Business Process Management Workshop
The BPM workshop is an interactive and practice-
oriented workshop over three days. It teaches you how
to apply process management techniques effectively in
a real business environment.
www.vlerick.com/bpmworkshop

4. Application form
Operations & Supply Chain Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
OPERATIONS & SUPPLY
Yes, I wish to apply for the following programme(s):
CHAIN MANAGEMENT
Project Management Executive Master Class in Supply Chain Management
Purchasing Management Supply Chain Forum
Operational Excellence Supply Chain Conference
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
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No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
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Invoice to be addressed to:
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(Only fill the section below if different from company address above)
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VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/supplychainprogrammes Vlerick Business School.

5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com