This document summarizes a program that teaches operational excellence. The program aims to help participants think strategically to improve efficiency at an operational level. It covers lean concepts and techniques to streamline processes according to customer needs. Participants will gain an understanding of operational excellence principles and how to apply them to define improvement projects. The program involves lectures, case studies, exercises and a project to develop a service model for participants' companies.
Qualification and Event Administration Case Study - Rugby Football LeagueCoachwise
Coachwise worked closely in partnership with the RFL to streamline its existing processes and procedures and set up a more efficient and effective RFL qualifications administration arm.
For more case studies see www.coachwise.ltd.uk/case-studies
Qualification and Event Administration Case Study - Rugby Football LeagueCoachwise
Coachwise worked closely in partnership with the RFL to streamline its existing processes and procedures and set up a more efficient and effective RFL qualifications administration arm.
For more case studies see www.coachwise.ltd.uk/case-studies
This 3-day course is designed to develop your skills as a lean operations consultant. It provides a practical toolkit as well as opportunities to practice in an inspiring yet safe environment. It leads to the following professional qualifications: The Certificate in Management Consulting Essentials (CMCE) and Diploma in Management Consultancy (DMC). We are fully approved to deliver these qualifications by the Chartered Management Institute, Institute of Business Consulting and Institute of Value Management.
The team at Business Impact UK Ltd are experts in delivering training nationwide especially in Apprenticeships, Commercial and NVQs.
This portfolio outlines some of the NVQs we currently deliver.
If you are interested in learning more about how we could assist you further or want to enquire about a programme that is not listed please contact Gemma directly on 0800 9778566 or email info@businessimpactuk.com
This 3-day course is designed to develop your skills as a lean operations consultant. It provides a practical toolkit as well as opportunities to practice in an inspiring yet safe environment. It leads to the following professional qualifications: The Certificate in Management Consulting Essentials (CMCE) and Diploma in Management Consultancy (DMC). We are fully approved to deliver these qualifications by the Chartered Management Institute, Institute of Business Consulting and Institute of Value Management.
The team at Business Impact UK Ltd are experts in delivering training nationwide especially in Apprenticeships, Commercial and NVQs.
This portfolio outlines some of the NVQs we currently deliver.
If you are interested in learning more about how we could assist you further or want to enquire about a programme that is not listed please contact Gemma directly on 0800 9778566 or email info@businessimpactuk.com
Companies have become savvy customers; they have often determined the solution and the supplier they need, and the price they are willing to pay, before the salesperson enters the scene. In this competitive environment, the premium on finding, training, motivating and retaining star performers has never been higher.
Because firms only measure past sales performance, they have limited insight into how a salesperson will do going forward and what types of training and incentives
will be most effective. Failing to forecast a salesperson’s future value can lead to costly misallocation of training and incentive dollars. Many firms overvalue their poor performers and undervalue their stars, which might lead to undervalued top salespeople to slip trough their fingers and into competitors’ arms. This article illustrates a novel method for measuring a salesperson’s future profitability to the firm. Future performance is linked to specific types of training and incentives and show how those investments can dramatically boost revenue.
This interesting articles suggest that successful salespeople need not always
exhibit extrovert tendencies, nor will salespeople be at a complete disadvantage
if they introverts. The author works on a concept proposed by bestselling author
Daniel Pink and proposes the ambivert (referring to an individual who falls
between an extrovert and an introvert) as the ones who are more likely to be
successful in the long run. Basing himself on a sample of salespeople, Adam
Grant, proves his point and offers some pointers for sales managers.
This is the world of the sales machine, built to outsell less focused, less disciplined competitors through brute efficiency and world-class tools and training. Recently
sales has been caught off guard by dramatic changes in customers’ buying behavior and sales performance has grown increasingly erratic. The very approaches that made the sales machine so effective now make selling harder. The sales machine is stalling. Leaders must abandon their fixation on process compliance and embrace a flexible approach to selling driven by sales reps’ reliance on insight and judgment.
Companies fiddle constantly with their incentive plans and sales executives are always looking for ingenious ways to motivate their teams. If sales targets are missed, they blame the sales compensation plan and start over. Meanwhile, The finance organization views the comp plan as an expense to manage. That’s not
surprising: Sales force compensation represents the single largest marketing
investment for most B2B companies. So naturally finance tries to ensure that comp
plans have cost-control measures designed into them. Additionally, many companies
respond to cost-cutting pressure from the finance department with incentives that
backfire. More often than not, controls encourage salespeople to spend time with
customers according to the company’s internal needs, rather than when the customer
is ready to buy.
The "Simplifying Advanced Process Mapping" workshop is a valuable opportunity for professionals seeking to upskill in process mapping. Attendees will learn how to create effective process maps that are accessible to all stakeholders, using clear symbols and language.
The session will also cover good practices when it comes to process mapping, including defining maps at different levels and for different purposes, allowing participants to tailor their approach to suit the needs of their organisation.
By creating maps that are reusable and focused on delivering value to stakeholders and the organisation, attendees will be equipped to drive better results and improve communication throughout their team.
By the end of the workshop, participants will have a strong understanding of how to create process maps that deliver value and can be reused across different projects.
Speaker - Kevin Gupta
Kevin Gupta is a business analyst with a passion for value delivery. He has delivered major projects in various industries at operational, strategic, and tactical levels. He now shares his expertise and passion by helping individuals certify in business analysis through The BA Practice. With his extensive experience in the field, Kevin Gupta is dedicated to equipping others with the knowledge and skills necessary to excel in the world of business analysis.
Who are LogiKal Projects?
• Consulting organisation
• Formed in 2002
• Focus on great Project / Programme Control Solutions
• Deltek Services partner for EMEA from March 2011
Viewing projects as a business tool changes how you go about them and what you expect as results. It can dramatically increase the value, results and levels of success.
It requires taking a different perspective—a business perspective and ignoring many of the project-based myths.
If there is one simple step you can take to improve project performance it is this—see projects as a business tool to be directed, controlled and managed by the business. It really is that simple.
Social networks are critical in sales. Companies and salespeople can improve
performance significantly by understanding the interplay among the different webs
of customers, leads and colleagues they develop.
The sales process can be represented as four distinct stages, which all require a
different set of abilities and network configuration. If salespeople and managers
understand how networks function, they can pinpoint the most effective network
configuration for each stage of a sale and take the actions necessary to create it and
outshine competitors. In each stage of the sales process, the salesperson’s efforts
come down to two essential and complementary types of network-management
actions: managing the information flow and coordinating the efforts of contacts. This
article offers a framework for systematically managing different social networks, by
matching the network to the task. The article also presents three levers managers
can use to encourage salespeople to integrate the network-based view and make the
best possible use of social networks.
This document summarizes three connected pieces of work by Steve W. Martin, that should resonate with salespeople and sales managers alike. A lot of research has been conducted concerning the right capabilities a salesperson should have to become a high-performing top salesperson. This project involved the interviewing of top salespeople and sales leaders to gather more information
about the attributes necessary to exceed your quota.
In this article, the authors suggest that sales managers need to realize that not all sales visits to the customers will necessarily create value for the customer. Sales managers need to realize that different sales processes exist when dealing with customers and the key factor determining the sales process is got to be based on how much value a salesperson can bring to the customer. The
authors go on to identify three different types of sales processes and give reasons as to why value based segmentation is the best way to help your salespeople deliver value not just for their customers but also for themselves.
Based on extensive research, this study by the Corporate executive Board
(CEB) builds on their idea of the challenger sale by providing strategies by
which salespeople can better understand the diversity that exists in the decision
making unit of the customer and work on making sure that the diversity does
not drive apart the customers from a key decision. On the contrary successful
salespeople work on developing a consensus in the decision making unit of the
customer and using this to drive home the sale. The various strategies to help
consensus are then elaborated in the article.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
1. Think smart, think strategically
Operational Excellence
Use operational excellence to differentiate yourself from Added value for you and your company
your competitors.
You will
But what does operational excellence really mean? How
does it add value to your organisation? And which practical • gain a coherent and integrated understanding of ‘lean’ and
approach based on today’s techniques should you follow to other concepts of operational excellence.
improve your company’s impact? • be able to correctly apply the lean and operational
excellence principles.
This programme teaches you to think smart and strategically • master the key terminology used in Operations, such
in order to become more efficient at an operational level. as lead and cycle times, push vs. pull systems, stock
management, productivity and 6 Sigma.
For whom? • streamline your processes according to customer
requirements.
• You work in the production or services industries as a • with operational performances, you will make a positive
general manager or executive. impact on the whole company.
• You are a service or quality manager. • make the most of opportunities to improve, define
• You are a business or process manager. improvement projects and fix priorities.
• As a project manager, you have to define and implement
changes.
• You work as a Consultant in an environment which
requires more operational excellence.
Inspirational learning moments
" At Computacenter, we wanted to invest more in Lean and
Operational Excellence. The learning moments during the
programme inspired me to develop a service model for our
company. The project assignment and the examination gave
me the opportunity to apply and refine this model.
A year later, we are still using it actively to my team’s great
satisfaction. “
Jurgen Strijkers – Head of Managed Services, Computacenter
2. Programme design Meet your faculty
You will be amazed by our keenness for practice. Departing from well-founded • Prof Ann Vereecke is the Programme
theory, we illustrate it with practice-based examples, case studies and exercises. Director for Operational Excellence
You will learn not merely from the lectures given by our faculty. Draw and former President of EurOMA, the
inspiration from your participating colleagues who, just like our faculty, come European Operations Management
from the production and services industries. Association.
• Prof Robert Boute is an expert
Interaction and exchanging experiences will teach you a great deal. Moreover, in Operations & Supply Chain
you will have the possibility to receive a Lean accreditation by passing an Management.
examination and drawing up an implementation plan for your own company. • Prof John Bicheno is the Director of
the Master Class in Lean Operations
Module 1: Fundamentals of Operational Excellence at Cardiff Business School. He is an
authority in lean Operations and author
• Strategic importance of operational excellence of the book ‘The Lean Toolbox’.
• Mapping out the value stream • Prof Marc Lambrecht is Professor of
• Lean techniques Operations Management at KU Leuven.
• Lean planning
• Implementation of lean: in-company visit Draw inspiration from the lectures given
by guest-practitioners. They provide a
Module 2: Success Factors for Operational Excellence wide array of examples in both services
and production.
• Managing the limiting factors
• Capacity management and variability analysis PRACTICAL INFO
• Quality processes
• Lean in the logistics chain Dates and venues
• Staff management in times of change 6 days
Ghent Campus: 21, 22, 23 November 2012
Leuven Campus: 12, 13, 14 December
2012
Language
English
Fee
€ 4,975 (excl. 21% VAT). If you intend to
take an examination in order to get the
‘Lean Competency’ accre itation, the
d
fee comes to a total of € 5,825 (excl. 21%
VAT).
Content partner
apply now!
Please see Practical Info on the following
Ann Vereecke shares her insights in operational page, or visit:
excellence in an interactive way with you!
www.vlerick.com/opex
3. Practical info
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business
School. www.vlerick.com/
supplychainprogrammes
If you successfully complete an Executive Master Class,
you can join the Vlerick Alumni Network, a worldwide
network of over 16,000 alumni in more than 100 Financial benefits for you?
countries.
• 10% discount for paying members of Vlerick Alumni
Cancellation • SME portfolio: subsidies for Flemish SMEs.
• Vlerick Social Profit Grants for organisations active in
Consult our cancellation conditions at: the social profit sector.
www.vlerick.com/conditions
You’ll find more info at: www.vlerick.com/benefits
We are here for you
Further improve your retail expertise
Rian De Bruycker
Programme Advisor • Consumer Goods Conference
T: + 32 9 210 98 84 This is the annual event for the Belgian Consumer
rian.debruycker@vlerick.com Goods sector. Find an answer to all your questions.
And meet the key decision makers in the Consumer
Goods sector. Everything is brought together for you
in a one-day Supply Chain and Marketing track.
www.vlerick.com/consumergoods
• Business Process Management Workshop
The BPM workshop is an interactive and practice-
oriented workshop over three days. It teaches you how
to apply process management techniques effectively in
a real business environment.
www.vlerick.com/bpmworkshop
4. Application form
Operations & Supply Chain Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
OPERATIONS & SUPPLY
Yes, I wish to apply for the following programme(s):
CHAIN MANAGEMENT
Project Management Executive Master Class in Supply Chain Management
Purchasing Management Supply Chain Forum
Operational Excellence Supply Chain Conference
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
Postal code City
Country
Telephone Fax
E-mail
Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail.
No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
Postal code City
Country
Home telephone
Invoice to be addressed to:
Name First name M F
(Only fill the section below if different from company address above)
Address N° bus
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VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/supplychainprogrammes Vlerick Business School.
5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com