The document describes a 3-day workshop on business process management that will introduce participants to process-driven approaches and techniques to analyze current processes, identify improvement opportunities, and develop new processes to make organizations more effective and efficient. The workshop uses professional instruction and small group work to take participants through a complete process improvement cycle and provide tools they can apply in their own organizations. Successful completion allows participants to receive a certificate and join Vlerick Business School's alumni network.

1. Increase the performance of your organisation through a process-driven approach
Business Process Management
Workshop
Are you aiming to make your business processes more For whom?
effective and more efficient? Business Process Management
(BPM) allows your organisation to adapt more rapidly. • As an employee in one of the many functional areas of
This is a must. While your market is changing fast, the your company, you are hoping to get a complete view on
competition keeps growing. BPM will help you reduce managing processes.
and eliminate costs. Plus, it improves the quality of the • You are a Process Analyst or Process Manager, with an
operational and administrative processes. ICT or business background.
• You are responsible for (part of) a business process.
In this programme, we will introduce you to all the aspects • You are an Auditor, Interim Manager or Change Manager
of this management discipline. Having acquired this who is required to interpret and communicate processes.
knowledge, you will make your organisation more powerful. • You are employed in a services or production
environment, in the private or public sector.
Added value for you and your company
• You will acquire the fundamental knowledge that will
allow you to implement processes in your organisation.
• You will understand and apply the basic techniques used
to develop business processes.
• You will learn how to identify ways to improve.
• You will receive specific advice on how to effectively
establish process changes and avoid pitfalls.

2. " The workshop is rich in content and uses professional didactics that
invite introspection. The tips and tricks have become highly valued
tools in our own organisation. This workshop offers a clear view on the
practice of BPM. “
Evi Van Craen - Strategic Policy Support, VDAB
Programme design Meet your faculty
We offer professional guidance in a three-day workshop, allowing you to • Prof Dirk Deschoolmeester is expert
develop a good case within small groups. You will create a strategic vision for on Business Process Management. He is
process management, analyse the current situation (‘as-is’), draw up a new the founder of Vlerick’s BPM research
process (‘to-be’), lay down an action plan and measure performance. As you go network.
through the complete improvement cycle, you will be able to immediately put to • Eddy Janssen, Ideas@Work, brings
the test the concrete applications and insights. wide-ranging experience in the practical
application of BPM concepts and
Module 1: The process-driven organisation techniques.
• Jan Bellaert, MÖBIUS, has built up a
• What is a process? What is process management? broad experience as a project leader in
• The business drivers of process management. various BPR programmes.
• The characteristics of a process-driven organisation.
• A pragmatic approach to improving and redesigning processes. PRACTICAL INFO
• Presentation by a practitioner: BPM experience.
Dates and venues
Module 2: From ‘as-is’ to ‘to-be’ 3 days
Ghent Campus: 21, 22, 23 November 2012
• Vision and leadership in a process context. (Dutch)
• The importance of a process-driven approach. Brussels Campus: 20, 21, 22 March 2013
• Analysis, modelling and evaluation techniques. (English)
• From ‘as is’ to ‘to be’: different ways to identify opportunities for Leuven campus: 10, 11, 12 June 2013
improvement. (Dutch)
• Incremental or radical changes?
Language
Module 3: Implementing and measuring performance Dutch or English
• Tips & tricks for the implementation phase. Fee
• The elements of an implementation plan. € 2,295 (excl. 21% VAT)
• Performance measurement in a business process-driven organisation: tools,
methodologies (ABC, BSC, 6 Sigma, etc.) and techniques (simulation, etc.).
• Success factors for the development of a process-driven vision.
• The importance of permanent evaluation.
Apply now!
Please see Practical Info on the following
page, or visit:
www.vlerick.com/bpmworkshop

3. PRACTICAL INFO
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business School.
www.vlerick.com/mict
If you successfully complete the Advanced Management
Programme, you can join the Vlerick Alumni Network,
a worldwide network of over 16,000 alumni in more
than 100 countries. Financial benefits for you?
Cancellation • 10% discount for paying members of Vlerick Alumni
• SME portfolio: subsidies for Flemish SMEs.
Consult our cancellation conditions at: • Vlerick Social Profit Grants for organisations active in
www.vlerick.com/conditions the social profit sector.
we are here for you You’ll find more info at: www.vlerick.com/benefits
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
rian.debruycker@vlerick.com

4. Application form
ICT-Management &
Business Process Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
ICT MANAGEMENT &
Yes, I wish to apply for the following programme(s):
BUSINESS PROCESS
MANAGEMENT
ICT Management Executive Master Class in BPM
Business Process Management Workshop Business Intelligence Workshop
Excellence in Business Process Improvement We invite for you
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
Postal code City
Country
Telephone Fax
E-mail
Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail.
No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
Postal code City
Country
Home telephone
Invoice to be addressed to:
Name First name M F
(Only fill the section below if different from company address above)
Address N° bus
Postal code City
Country
VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/mict Vlerick Business School.

5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com