The document advertises an upcoming conference on process excellence in Abu Dhabi from December 9-12, 2012. It provides details on the conference agenda, speakers, workshops, and registration information. The goal is to bring process excellence professionals together to share best practices across different industries and functions through networking, case studies and panel discussions. Attendees can gain insights from renowned experts and learn how to improve business processes, reduce costs, increase production and quality through various methodologies like lean six sigma.

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Driving operational efficiency and quality assurance through cost-cutting tools to
achieve a competitive advantage
International summit: 10 – 11 December 2012
Interactive workshops: 9 & 12 December 2012
Radisson Blu Hotel Yas Island, Abu Dhabi, UAE
Outstanding executive contributions at PEX MENA 2012:
Wajahat Mehdi Christina Horn Noora Al Kateeri Sanjiv Upadhyay
Regional Manager Quality, Head of Process Excellence Head of Business Manager –
Process Excellence and HSE, and Change Management Excellence and Requirements Lean Manufacturing
Rolls-Royce Energy Maersk Oil Qatar Emirates Nuclear Energy Weir Oil & Gas
Corporation (ENEC)
/ Karen Harrison-Taylor, Head of Quality Management System, Key benefits of attending:
ESNAAD
/ Manav Bhalla, Regional General Manager - West and Central
Asia, Maersk Line / Gain insight from well-renowned experts from multi-
/ Santosh Simhan, Senior Strategy and Business Development national and local organisations across industries on
Specialist, ADNOC their business processes
/ Nouman Rana, Regional Lean and EHS Manager, Weir Oil & Gas
/ Caroline Calvelo, Head of Quality Assurance, Qatar Fuel / Meet and share best practices with the Process
(WOQOD) Excellence community from various industries and
/ Fahmi Abdein, Senior Manager - Business Excellence, DEWA functions
/ Shahid Osmani, Quality Expert, Dubai Customs
/ Syed Muhammad Humayun, Senior Performance Management / Hear case studies on how to reduce your cost whilst
Advisor, Abu Dhabi Company For Onshore Oil Operations increasing your production and quality
(ADCO)
/ Abderrahim Benrabah, Quality, Health, Safety & Environment, / Participate in on-stage interviews, practical roundtables
Maritime Industrial Services and interactive panels and open forum discussions
/ Ram Chandran, Head of Corporate Planning and Quality,
Emarat / Benchmark your strategies against leading
/ Pierre Nader, Senior Director and Head of Process Excellence organisations
& Total Quality Management, Du
/ Amit Chanana, Regional Head of Business Process
Transformation, HSBC
Knowledge partner: Media partners: Researched and Developed By:
For more information or to register – Tel: +971 4 364 2975 Fax: +971 4 363 1938
Email: enquiry@iqpc.ae www.processexcellenceuae.com

2. Essential interactive workshops: 9 & 12 December 2012
IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These
interactive sessions are extended to ensure that you will get to the heart of the conference’s most
critical issues and uncover practical solutions you can apply in your own company.
Pre-conference workshop Post-conference workshop
day one day two
Sunday, 9 December 2012 Wednesday, 12 December 2012
08:30 Registration 08:30 Registration
09:00 Excellence objectives – Taking your 09:00 Building a high performing, world-class
organisation to the next level organisation by focussing on your customers
A Achieving world-class performance by A Reviewing key factors that influence positive
practicing and developing operational customer satisfaction to stimulate organisational
excellence vitality
A Operating with industry leading asset integrity A Using Quality Function Deployment (QFD) to
and reliability recognise, prioritise and analyse customer
requirements
A Identifying and mitigating unnecessary
A Measuring customer satisfaction and engagement
procedures to drive efficiency and eliminate
costs to consistently improve customer experience
This workshop will be focussing on lean six sigma tools
This workshop will be focussing on business process and techniques, kaizen methodology, lean six sigma
strategies, setting up a continuous improvement principles, value stream mapping for services and six
framework and developing a culture for continuous sigma methodology.
improvement, lean and six sigma.
Benefits of attending:
Benefits of attending:
A Discuss the most popular tools used in lean
A Reduce operating costs, increase your and six sigma
revenue and enhance productivity
A Develop kaizen within your methodological
A Achieve your goals through lean, six sigma framework
and business process management
A Run hypothetical value stream mapping in
A Set up your organisation for success services
Christina Horn
Sanjiv Upadhyay Head of Process Excellence and Change
Manager – Lean Manufacturing Management
Weir Oil & Gas Maersk Oil
IQPC provides business executives around the world with tailored practical conferences, large-scale
events, topical seminars and in-house training programmes, keeping them up-to-date with industry
trends, technological developments and the regulatory landscape. IQPC’s large-scale conferences are
market leading “must-attend” events for their respective industries.
IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices
in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm,
Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.
Tel: + 971 4 364 2975 www.processexcellenceuae.com

3. Conference day one: Monday, 10 December 2012
08:30 Registration, refreshments and networking Refining your organisation’s structure
to create and sustain engagement
08:50 Chairman’s welcome and opening remarks
Christina Horn, Head of Process Excellence and 12:10 Encouraging leadership and organisations to become
Change Management, Maersk Oil more process oriented for process improvement
A Importance of a business process in the consistency,
reliability and reduction of cost of transactions
Establishing your organisation’s process A Achieving a competitive edge through focussing on
excellence framework improving the key business processes
A Analysing the role of lean and six sigma in process
09:00 Roadmap to excellence improvement
A Developing an on-going organisational performance
Karen Harrison-Taylor, Head of Quality Management
enhancement “system” to navigate and mature a System, ESNAAD
sustainable journey
A Implementing a business improvement and 12:50 Networking lunch
OPENING KEYNOTE PANEL
management system to satisfy customer needs
profitably 13:50 Preparing a platform to encourage employee buy-in
A Validating best practices to initiate step change A Monitoring your continuous improvement with the use
improvements in Saudi Arabia of six sigma methodology
A Using a data driven process to measure and control
effectiveness and efficiency
Karen Harrison-Taylor, Head of Quality Management A Highlighting the value delivered with the use of
System, ESNAAD measurement tools
Noora Al Kateeri, Head of Business Excellence and
Requirements, Emirates Nuclear Energy Corporation Manav Bhalla, Regional General Manager - West and
(ENEC) Central Asia, Maersk Line
Wajahat Mehdi, Regional Manager Quality, Process
Excellence & HSE, Rolls-Royce Energy Measure, manage, maximise: Key tools to drive
process performance
09:40 Ensuring service excellence through organisational
alignment 14:30 Applying six sigma tools to process excellence to
A Understanding the various beliefs, behaviours, attitudes measure and analyse performance
and values to create an organisational culture A Monitoring your continuous improvement with the use
A Developing a shared vision of cultural values by taking of six sigma methodology
A Using a data driven process to measure and control
individual principles into consideration
A Forming a great organisation structure to support effectiveness and efficiency
A Highlighting the value delivered with the use of
excellence measurement tools
Shahid Osmani, Quality Expert, Dubai Customs Fahmi Abdein, Senior Manager - Business Excellence,
DEWA
10:20 Networking and refreshment break
15:10 Networking and refreshment break
Change management: The first step towards 15:40 Driving operational excellence initiatives through
excellence strategy deployment
A Aligning your business strategy and execution through
systematic planning and implementation
10:50 Change management for continuous improvement A Transforming strategic initiatives into measurable
A Understanding the importance of change management objectives and goals using performance management
strategies for process improvement and successful A Using various methodologies to customise the
business process re-engineering solutions to support your organisation achieve
A Discovering strategies for managing change during operational excellence
process improvement for workforce engagement
A Evolving your organisation’s continuous improvement Amit Chanana, Regional Head of Process Reengineering,
HSBC Bank
culture
16:20 Chair’s closing remarks
Sanjiv Upadhyay, Lean Six Sigma Master Black Belt
Manager - Lean Manufacturing, Weir Oil & Gas Services 16:30 End of conference day one
Middle East
11:30 Technology as an enabler for change management
A Increasing your business visibility with the use of
technology and business intelligence
A Reviewing the different BPM technologies available
and its benefits for your process
A Discussing the opportunities and risks associated with
the different delivery platforms
Pierre Nader, Senior Director and Head of Process
Excellence & Total Quality Management, Du
F: + 971 4 363 1938 www.processexcellenceuae.com

4. Conference day two: Tuesday, 11 December 2012
08:30 Registration, refreshments and networking improving productivity
A Using TQM to facilitate business innovation by
08:50 Chairman’s welcome and opening remarks reengineering approaches
Christina Horn, Head of Process Excellence and Change Caroline Calvelo, Head of Quality Assurance,
Management, Maersk Oil Qatar Fuel (WOQOD)
12:50 Networking lunch
The four elements to creating a world-class process
13:50 Encompassing business management tools into your
quality management
09:00 Process benchmarking A Improving your business performance by optimising
A Understanding how to continually improve in a dynamic
the efficiency of your product or service
marketplace by measuring your performance against A Developing strategic plans to ensure leadership
your peers commitment in prioritising quality
A Comparing production processes, data collection A Discussing the quantitative gains by focussing on the
procedures, performance indicators, productivity and qualitative aspects of your project
efficiency to review individual processes
A Improving the production process by limiting the waste Abderrahim Benrabah, Quality Health Safety &
of physical and financial resources to help create a Environment Director, Maritime Industrial Services
competitive advantage
14:30 Implementing the quality gates concept throughout
Noora Al Kateeri, Head of Business Excellence and your process
Requirements, Emirates Nuclear Energy Corporation A Applying quality gates as a quality assurance
(ENEC) mechanism to increase measurability and promote
quality
09:40 Process mapping A Reviewing the benefits and challenges in using quality
A Identifying all steps and decisions in a process in a gates in the different phases of the system’s
diagrammatic form to display the various tasks development lifecycle
A Using the concept in conjunction with project
contained in the process
A Demonstrating the essential relationships and management to help manage cost, functionality and
quality
dependency between the process steps
A Enabling your organisation to measure the efficiency of
Ram Chandran, Head of Corporate Planning and
the process and gather information to decipher where Quality, Emarat
waste and inefficiency exists
15:10 Networking and refreshment break
Syed Muhammad Humayun, Senior Performance
Management Advisor, Abu Dhabi Company for Onshore 15:40 Interpreting the data collected to measure the
Oil Operations (ADCO) progress and discover the opportunity for future
improvements
10:20 Networking and refreshment break A Utilising the data collected from cross function to
calculate the performance of your project
10:50 Process management A Determining possible reasons for peaks in the data to
A Conducting process management to maintain and maintain competitive results for continuous business
optimise your organisation’s equipment and operations improvement
A Collaborating the activities of planning and monitoring A Discussing innovative techniques to enhance the
the performance of a process quality performance in relevance to the team and
A Developing a more effective, more efficient and more department KPIs
capable organisational workflow
Santosh Simhan, Senior Strategy and Business
Development Specialist, ADNOC
Nouman Rana, Regional Lean and EHS Manager,
Weir Oil & Gas 16:20 The next phase of Process Excellence, taking the
quality and efficiency of your business processes to
11:30 Process adherence the next level
A Understanding the importance of process adherence A Streamlining workflow and delivering quality
to achieve greater improvements in cycle time and improvements by using business management
quality of process execution techniques
A Improving the collaboration and communication among A Identifying the cost and causes of waste to generate
CLOSING PANEL
project teams to increase visibility of project status long term process improvements
A Identifying obstacles and implementing solutions to A Implementing continuous improvement to constantly
build a consistent coaching program for your employees increase efficiency
Wajahat Mehdi, Regional Manager Quality, Process Syed Muhammad Humayun, Senior Performance
Excellence & HSE, Rolls-Royce Energy Management Advisor, Abu Dhabi Company For
Onshore Oil Operations (ADCO)
Quality spies: Capture, analyse and audit Sanjiv Upadhyay, Lean Six Sigma Master Black Belt
Manager - Lean Manufacturing, Weir Oil & Gas Services
Middle East
12:10 Total Quality Management (TQM): Integration, Abderrahim Benrabah, Quality Health Safety &
optimisation and innovation Environment Director, Maritime Industrial Services
A Involving all organisational components for the
successful use of TQM 17:00 Chair’s closing remarks
A Developing quality of products and services to achieve
competitive advantage whilst eliminating costs and 17:10 End of conference day two
enquiry@iqpc.ae www.processexcellenceuae.com

5. International summit: 10 – 11 December 2012
Interactive workshops: 9 & 12 December 2012
Radisson Blu Hotel Yas Island, Abu Dhabi, UAE
Knowledge partner:
Breakthrough Management Group
International (BMGI), a global consulting firm
with a strong focus on delivering results,
partners with organisations in various stages
of their business life cycle to transform their business
performance. BMGI enables businesses to drive growth
and improve profitability. Headquartered in the US, BMGI
has developed a loyal clientele that today exceeds 200
active clients. More than 400 engagements have been
Dear Excellence Professional, delivered by about 200 full-time consultants located in
offices around the globe. BMGI has delivered cumulative
With the rapid development in the MENA energy sector, benefits to its clients worth several billion dollars with an
achieving operational excellence and optimising ROI of 5:1 to 20:1.
process improvement is the key focus for regional and
international companies. Business process In India, BMGI is located in Mumbai. BMGI clients are
management strategies are being increasingly leading Fortune 1000 Global companies and leading
deployed by Energy & Utilities organisations worldwide Indian companies from diverse industries such as
creating a demand for IT tools to enable the rapid financial services, IT/ITES, airlines, chemicals, FMCG,
growth. discrete manufacturing, telecommunications, petrochemical,
textiles, biotechnology, healthcare and energy. A few of
IQPC are proud to announce the 3rd Annual Process the major BMGI global clients are Hitachi, Siemens,
Excellence Week MENA in Energy & Utilities summit Philips, Unilever, DeBeers, Avis Budget Group, TNT
taking place from 9 - 12 December 2012 in Abu Dhabi, Express, and General Dynamics. Indian clients include
UAE. The summit will be bringing together the Process Grameenphone, Vodafone, Hulamin, ThyssenKrupp
Excellence community for exceptional networking, Electrical Steel, Brandix, Arvind, ICICI Bank, Yes Bank,
knowledge sharing and benchmarking. Motilal Oswal, Asian Paints, Tata Chemicals, Reliance
Industries Limited, Sudarshan Chemicals, Cognizant and
This unique cross industry platform for discussing and Accenture.
debating best practices in quality and change
management will provide you with a deeper understanding BMGI is known to be one of the most effective thought
of process excellence initiatives within the region leaders in the Innovation, Enterprise Process
Management, Lean and Six Sigma space and has
Kind regards, gained world-wide attention through its several
international bestselling books such as The Innovators
Toolkit, Insourcing Innovation, Design for Lean Six Sigma,
A team leader guide to Lean Kaizen Events and many
P.S. D more.
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Sponsorship and exhibition opportunities Media partners:
are now open!
Sponsoring this event will position your company as a
thought-leader, and will provide a hard-to-attain blend of
branding, positioning, association and face-to-face
interaction with the decision makers that matter. Various
sponsorship and branding opportunities are available at
our conference, including:
• Chairing the summit
• Leading a presentation during the summit
• Leading a workshop
• Association sponsorship
• Evening social events
• Luncheon sponsorship
• Exhibiting
• Registration sponsor
• Lanyard sponsor
And many more!
Email: enquiry@iqpc.ae www.processexcellenceuae.com

6. TEAM DISCOUNTS
Team discounts available on request.
Call +971 4 364 2975 for more information.
VENUE & ACCOMMODATION
VENUE: Radisson Blu Hotel
Yas Island, Abu Dhabi, UAE
Golf Plaza, Yas Island
P.O. Box 93725, Abu Dhabi, United Arab Emirates
International summit: 10 – 11 December 2012 Phone +971 2 656 2000
Interactive workshops: 9 & 12 December 2012 Fax +971 2 656 2001
Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Email: info.abudhabi@radissonblu.com
Event Code: 19237.005
Hotel and travel costs are not included in the registration fee.
REGISTRATION For assistance in your travel and accommodation requirements, please
Please complete in BLOCK CAPITALS as information is used to produce delegate badges. refer to details below:
Please photocopy for multiple bookings. Please do not remove this label even if it is not addressed to you.
Your Priority Registration Code is printed on the top of the label below. Please quote it when registering: ROOM RESERVATION
Special / corporate rate for room accommodation is available in the
hotel. You may contact the hotel directly as per the details above
quoting IQPC Middle East or the name of the conference.
5 WAYS TO REGISTER
FLIGHT RESERVATION
Contact Bindu Babu at SNTTA Travel & Tours LLC Dubai.
www.processexcellenceuae.com +971 4 364 2975
E- mail bindu.b@snttadubai.com
Phone + 971 4 2829000
+971 4 363 1938 IQPC Dubai FZ LLC Fax + 971 4 2829988
PO Box 502397 www.sntta.com
Dubai, UAE Please book at the earliest for your convenience.
register@iqpc.ae
CONGRESS DOCUMENTATION
CONGRESS PRICES If you cannot make the dates you can still access all of the presentations
delivered throughout the Congress days for just $450, post event.
• Discounts cannot be combined. • Payment prior to Congress is mandatory for attendance. Contact us on +971 4 364 2975 for further details.
• Discounts are not valid if payment is received after • Check for special group discount for registration of 3
closing date. or more.
IQPC STANDARD TERMS AND CONDITIONS
PAYMENT:
Book and pay before 25 October 2012 and save US $900 • Payment is due in full at the time of registration and includes lunches,
refreshments and detailed conference materials.
• Your registration will not be confirmed until payment is received and
Early bird - book Payment by may be subject to cancellation.
Conference package and pay before credit card after • If a booking is received 10 working days before the conference a
25 October 2012 25 October 2012 credit card number will be required to confirm your place, likewise if full
payment has not been received before the conference date.
SAVE DISCOUNTS:
Conference + 2 workshop days US $3,499 US $4,399 • All 'Early Bird' Discounts require payment at time of registration and
US $900
before the cut-off date in order to receive any discount.
• Any other discounts offered by IQPC (including team discounts) must
Conference + 1 workshop SAVE also require payment at the time of registration.
day
US $2,899 US $3,599
US $700 • All discount offers cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:
Conference only US $1,999 SAVE US $2,599 • You may substitute delegates at any time by providing reasonable
US $600 advance notice to IQPC.
• For any cancellations received in writing not less than eight (8) days
prior to the conference, you will receive a 90% credit to be used at
Prices are stated net of any applicable local tax. another IQPC conference which must occur within one year from the
date of issuance of such credit. An administration fee of 10% of the
DELEGATE DETAILS: contract fee will be retained by IQPC for all permitted cancellations. No
Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for additional delegates and/or credit will be issued for any cancellations occurring within seven (7) days
delegate with different addresses (inclusive) of the conference.
DELEGATE 1 Mr Mrs Ms Dr Other Company Name • In the event that IQPC cancels an event for any reason, you will receive
a credit for 100% of the contract fee paid. You may use this credit for
Title First Name Surname another IQPC event to be mutually agreed with IQPC, which must occur
within one year from the date of cancellation.
• In the event that IQPC postpones an event for any reason and the
Email Job Title/Department Nature of business delegate is unable or unwilling to attend on the rescheduled date, you
will receive a credit for 100% of the contract fee paid. You may use this
Address Postcode Country credit for another IQPC event to be mutually agreed with IQPC, which
must occur within one year from the date of postponement.
Telephone Fax Name of Department Head • Except as specified above, no credits will be issued for cancellations.
There are no refunds given under any circumstances.
Name of Training Manager • IQPC is not responsible for any loss or damage as a result of a
substitution, alteration or cancellation/postponement of an event. IQPC
shall assume no liability whatsoever in the event this conference is
Signature Date cancelled, rescheduled or postponed due to a fortuitous event, Act of
I agree to IQPC’s payment terms. If you have not received an acknowledgement before the conference, please call us to confirm your booking. God, unforeseen occurrence or any other event that renders
performance of this conference impracticable, illegal or impossible.
PAYMENT METHOD For purposes of this clause, a fortuitous event shall include, but not be
limited to: war, fire, labor strike, extreme weather or other emergency.
By Credit Card: Valid from: PROGRAMME CHANGES:
• Please note that speakers and topics were confirmed at the time of
Please debit my credit card: Visa Master card American Express publishing; however, circumstances beyond the control of the
organisers may necessitate substitutions, alterations or cancellations of
Card No Expiry date the speakers and/or topics. As such, IQPC reserves the right to
alter or modify the advertised speakers and/or topics if necessary. Any
Cardholder’s name Signature substitutions or alterations will be updated on our web page as soon as
possible.
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YOUR DETAILS:
• Please email our database manager at enquiry@iqpc.ae and inform
him/her of any incorrect details which will be amended accordingly.
Country Postcode
PAYMENT TERMS
Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit
card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the
early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these
instances payment of the full amount will be required before entry to the event.