BriteCon 2014 Web Services
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This BriteCon presentation encourages BriteCore users to explore web services beyond insurance processing to meet the demands of today's business environment.
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BriteCon 2014 Web Services
- 1. web-Based SERVICES Prac%cal Applica%ons for Insurance Carriers 1
- 2. OVERVIEW 2 Topics for Discussion 1. Why Managed Services Ma=er to You 2. Advantages of the Service Model 3. Using Managed IT Services 4. First Hand Accounts WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 3. 3 WHY IT MATTERS WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 4. WHY IT MATTERS New Business Pressures 4 Expecta6ons are changing for: Work Habits and Company Culture Customer Service -‐ Insured and Agent Experience Opera%onal Efficiency WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 5. 5 WHY IT MATTERS Complacency Kills Businesses But I’m doing great as is. Average age of your employees, agents, insureds Con%nually refine your niche Parable of the boiling frog WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 6. 6 WORK HABITS Genera6on Y 60% 2014 40% Born after 1980 Born before 1980 WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 7. 7 WORK HABITS Genera6on Y 25% 75% 2025 Born after 1980 Born before 1980 WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 8. 8 WORK HABITS Recrui6ng and Reten6on 50% Believe their employer discourages new ways of doing things and will not reward them for innova%ve ideas. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 9. 9 WORK HABITS Recrui6ng and Reten6on 52% Expect to eventually work independently, instead of working for a tradi%onal company. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 10. 10 WORK HABITS Since 1994 400% increase in “Fulfilling Career” while “Secure Career” has seen a 54% decline. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 11. 11 WORK HABITS Recrui6ng and Reten6on Millennials Expect Quality family and leisure %me Agency within an organiza%on Efficient use of their %me WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 12. 12 WORK HABITS Recrui6ng and Reten6on Millennials Expect Flexible work hours and loca%ons Inclusive company culture, open management Intui%ve technology and high automa%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 13. 13 CUSTOMERS Insured and Agent Experience Your customers have or will have op6ons. Your compe66on is con%nually improving. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 14. 14 CUSTOMERS Insured and Agent Experience You are compe6ng with: Large na%onal carriers Other local mutuals Direct to consumer channels WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 15. 15 CUSTOMERS Insured and Agent Experience Compe66ve Advantage ( Three C’s ) Customer Service Convenient Access Compe%%ve Rates WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 16. 16 CUSTOMERS Insured and Agent Experience Customer Service: Friendly, accessible customer service representa%ves Timely, fair claims se=lement Self-‐service via mobile and web Relevant and targeted communica%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 17. 17 CUSTOMERS Insured and Agent Experience Convenient Access: Quo%ng Policy Inquiry Endorsements First No%ce of Loss Claims Inquiry Billing Payments Documents WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 18. 18 CUSTOMERS Insured and Agent Experience Compe66ve Rates: You can reduce rates if you control your combined ra%o Expense Ra%o: opera%ng efficiency, reinsurance expense Loss Ra%o: Risks analysis, data mining, underwri%ng WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 19. 19 EFFICIENCY Opportunity Cost Efficiency Is key to business success over the long term. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 20. 20 EFFICIENCY Opportunity Cost Unnecessary costs steal resources from real business opportuni6es. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 21. 21 EFFICIENCY Opportunity Cost Sunk Costs: Opera%ons Facili%es Processes Reinsurance Cost Opportuni6es: Customer Experience Superior Staff and Service Automa%on Marke%ng and Expansion WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 22. 22 EFFICIENCY Efficiency at Scale Managed services can help you: Manage value added services instead of infrastructure Lay a progressive technology founda%on Increase the quality of your staff Reallocate resources to add new value WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 23. 23 ADVANTAGES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 24. ADVANTAGES Why Is This Model AZrac6ve? 24 8 Dis6nct Advantages Managed IT Ongoing Updates Control Costs Accessibility Spreading Risk Disaster Recovery Higher Security Modern Technology WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 25. 25 ADVANTAGES Why Is This Model AZrac6ve? Managed IT Dedicated Field Professionals 24/7 Support Drama%cally Expanded Capabili%es Regular Maintenance WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 26. 26 ADVANTAGES Why Is This Model AZrac6ve? Ongoing Updates Best Prac%ces Agile Project Management Con%nuous Release Steady Incremental Value WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 27. 27 ADVANTAGES Why Is This Model AZrac6ve? Controlled Costs Fixed Monthly Expense over Cap Ex Shared Costs Pay Only for Required Capacity WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 28. 28 ADVANTAGES Why Is This Model AZrac6ve? Accessibility Browsers are Ubiquitous on all Devices No VPN or RDC Required Extremely Low Down%me Browsers Already Contain Tools for Disabili%es WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 29. 29 ADVANTAGES Why Is This Model AZrac6ve? Spreading Risk Unlikely Outage of All Systems Simultaneously Security Breach Contained Risk of Obsolescence is Minimized and Segmented Easier to Quickly Transi%on from One Service to Another WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 30. 30 ADVANTAGES Why Is This Model AZrac6ve? Disaster Recovery Servers Not in Your Building Backups Inherent in Most Services Mul% Availability Zones with AWS Local Device Agnos%c WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 31. 31 ADVANTAGES Why Is This Model AZrac6ve? Higher Security Build Upon Secure Infrastructure SOC / PCI Audits More Eyes Equals Be=er Assessment Many Contributors with Open Source WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 32. 32 ADVANTAGES Why Is This Model AZrac6ve? Modern Technology Huge Range of Modern Technologies to U%lize Web Apps are Appealing to Higher Caliber of Developers Much Quicker to Deploy New Tech U%lize Combined Power of Infrastructure and Soaware WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 33. 33 BENEFITS Why Is This Model AZrac6ve? Address Business Pressures Staffing -‐ A=ract Be=er Talent Customers -‐ Be=er Communica%on and Sales Channels Efficiency -‐ Reduce Your Combined Ra%o WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 34. 34 SERVICES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 35. SERVICES 35 Okay, but… How How do I leverage web services to drive value? WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 36. SERVICES 36 Prac6cal Applica6on You may already use: Banking Investments Retail Medical Records Search Communica%ons Media Delivery Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 37. SERVICES 37 Prac6cal Applica6on There are many applica6ons you can move to web services right now if you haven’t already. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 38. SERVICES 38 Prac6cal Applica6on Email and Messaging Calendar and Planning Documents and Spreadsheets VoIP Phone System WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 39. SERVICES 39 Prac6cal Applica6on Virtual Mee%ngs Website Development Time Tracking File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 40. SERVICES 40 Prac6cal Applica6on Marke%ng Campaigns Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 41. SERVICES 41 Prac6cal Applica6on Email and Messages Storage Import History Tagging and Flagging Rules and Filters Integra%ons Spam Filtering Mobile Integra%on Admin Management WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 42. GOOGLE 42 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 43. OFFICE 365 43 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 44. ZOHO 44 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 45. YAHOO 45 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 46. SERVICES 46 Key Differen6ators Calendar and Planning Interface Recurring Events Invita%ons Physical Resource Send As Integra%ons Mobile Integra%on Admin Management WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 47. GOOGLE 47 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 48. OFFICE 365 48 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 49. ZOHO 49 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 50. YAHOO 50 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 51. SERVICES 51 Key Differen6ators Documents and Sheets Web Interface Na%ve Applica%ons Formadng Sharing Sedngs Familiarity Font Libraries WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 52. GOOGLE 52 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 53. OFFFICE 365 53 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 54. ZOHO 54 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 55. AWS ZOCALO 55 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 56. SERVICES 56 Key Differen6ators VoIP Phones PBX Replacement Call Management Mul%-‐Device Support Business SMS Integra%ons Faxing Transfer to Video Integra%ons WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 57. RING CENTRAL 57 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 58. MIGHTY CALL 58 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 59. OOMA 59 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 60. PHONE.COM 60 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 61. SERVICES 61 Key Differen6ators Virtual Mee6ngs Screen Share and Video Number of A=endees Audio and Video Clarity Dependability Recording Switch Presenter Mobile Integra%on Sharing Focus Scope WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 62. RING CENTRAL 62 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 63. GOTOMEETING 63 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 64. WEBEX 64 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 65. BLUEJEANS 65 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 66. SERVICES 66 Key Differen6ators Website Development Templates Content Management Style Editor Code / No-‐Code SEO Op%miza%on Font Access Connected Services Speed WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 67. SQUARESPACE 67 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 68. WIX 68 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 69. WEEBLY 69 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 70. NAMIC WEB SERVICES 70 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 71. SERVICES 71 Key Differen6ators Time Tracking Dead simple interface Timer or Manual Entry Tagging / Categorizing Permission Levels Repor%ng Integra%ons Export Mobile App WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 72. TOGGL 72 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 73. TIMECAMP 73 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 74. TIMELY 74 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 75. TIMELY 75 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 76. SERVICES 76 Key Differen6ators File Storage Storage Space Desktop App Mobile Browser Mobile Preview Permissions Integra%ons -‐ BIG HERE Rollback and Restore File organiza%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 77. GOOGLE DRIVE 77 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 78. DROPBOX 78 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 79. BOX 79 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 80. AMAZON S3 80 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 81. SERVICES 81 Key Differen6ators Marke6ng Campaigns Templates Quality Analy%cs Contact Management Workflows Style Editors HTML Editor WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 82. MAIL CHIMP 82 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 83. CONSTANT CONTACT 83 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 84. ZOHO CAMPAIGNS 84 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 85. SENDICATE 85 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 86. SERVICES 86 Key Differen6ators Infrastructure PaaS vs. IaaS Range of Services Pricing Disparity Soaware Architecture Servers or Workspaces Control vs. Simplicity IT Exper%se WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 87. AWS 87 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 88. GOOGLE APP ENGINE 88 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 89. MICROSOFT AZURE 89 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 90. RACKSPACE 90 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
- 91. 91 SUCCESS STORIES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS